Teresa Mitrovic shares her experience of how leadership is not a natural skill one inherently possesses but something that must be learned and developed. Teresa discovered this while working on a team that struggled to trust one another, where she realized that leadership was not a technical game but rather a people game. After her boss enrolled her in a coaching course, Teresa realized how important it was to create a genuinely human workplace that values both performance and human connection equally. In addition, she learned that psychological safety is about paying attention to others and responding to their concerns, which helps create a high-performing team. Since then, Teresa has shifted her career into coaching other professionals, helping them build highly effective teams by focusing on connection and building trust. Listen to her inspiring story on Search and Replace.
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