Do you know how vulnerable your organization is to a crisis? In this episode, Jackie Kolek, the chief innovation officer at Peppercomm, explains why it is essential to measure and monitor an organization’s exposure to a crisis, and the worst-case scenarios if they don’t pay attention to their vulnerability.
Quotes
"Leaders, both in the private and public sectors, must redefine their perception of crisis. It goes beyond mere operational considerations; it demands a holistic approach." - Jackie Kolek
"When an organization aspires to embody certain values, failure to truly live up to them and take real action creates a substantial vulnerability."- Jackie Kolek
Featured Guest
Jackie Kolek
Chief Innovation Officer, Peppercomm
Linkedln: https://www.linkedin.com/in/jacquelinekolek/
https://www.peppercomm.com/
Chapters
00:01 | Introduction
01:37 | Strategize to Address Both Tangible and Intangible Vulnerabilities
05:58 | Strained Relations: Anheuser Bush's Brand Vulnerabilities in the Face of Backlash
08:16 | Rethinking Crisis: A Call for Leaders to Listen and Redefine
09:48 | How Global Landscape Transformed Crisis Preparedness
11:37 | Understanding Stakeholders for Effective Messages
13:05 | Unveiling Organizational Vulnerabilities with Rep Compass.
17:25 | Harnessing Data for Effective Crisis Management: Prevention and Response.
19:16 | Identifying Stakeholder Concerns for Survival: The Constituent Matrix.
20:45 | Navigating Outages with Effective Crisis Management
22:24 | Preparedness in Action: Testing Plans, Simulating Crises, and Clarifying Roles.
25:25 | Outro
Produced by Heartcast Media
http://www.heartcastmedia.com
