"AI receptionists are the future."
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GreyFinch -https://greyfinch.com/jillallen/
A-Dec - https://www.a-dec.com/orthodontics
SmileSuite -http://getsmilesuite.com/
Summary
In this episode, Richard May, VP of Business Development at Mango Voice, discusses the evolution of communication in orthodontics, the integration of AI in patient interactions, and the importance of technology in enhancing customer experience. He shares insights on how Mango Voice is revolutionizing the way orthodontic practices manage calls and communicate with patients, emphasizing the role of AI in improving efficiency and training. Additionally, Richard addresses the regulatory aspects of call recording in the healthcare industry. In this conversation, Richard May discusses the importance of compliance and security in healthcare communication, highlighting Mango's commitment to HIPAA compliance and data protection. He explores trends in call management, emphasizing the shift towards more sophisticated systems that enhance patient interaction. The discussion also covers innovative features of Mango's phone system, including after-hours call forwarding and the use of AI receptionists. Richard concludes with advice for young professionals, encouraging them to embrace opportunities, even when they seem daunting.
Connect With Our Guest
Mango Voice - https://mangovoice.com/
Takeaways
- Mango Voice provides VoIP services specifically for healthcare professionals.
- The importance of timing in career opportunities and business success.
- AI is transforming communication in orthodontics by enhancing patient interactions.
- Mango AI analyzes phone calls to provide sentiment analysis and call summaries.
- AI tools can save time for front office staff and improve patient care.
- Effective communication is crucial for converting leads into patients.
- Mango Voice integrates with various orthodontic software for seamless operations.
- Call recordings are essential for training and improving team performance.
- Regulations around call recording vary by state and require compliance.
- AI should be viewed as a tool to enhance, not replace, human roles. Mango is committed to compliance and security in healthcare communication.
- The company offers customizable solutions for different practice needs.
- Mango's phone system includes features like after-hours call forwarding and missed call text messages.
- AI receptionists are becoming a significant trend in the industry.
- Practices can evaluate their call management effectiveness with Mango's tools.
- Mango ensures patient information is kept private and secure.
- The company aims to make communication light and stress-free for users.
- Missed calls can be turned into opportunities with the right system in place.
- It's essential for practices to consider their call flow and answer rates.
- Young professionals should take opportunities that challenge them.
Chapters 00:00 Introduction to Richard May and Mango Voice
03:01 The Evolution of Communication in Orthodontics
05:54 Harnessing AI for Enhanced Patient Interaction
08:55 The Role of AI in Call Management
12:01 Improving Team Performance with AI Insights
14:55 Integrating Technology for a Better Patient Experience
18:09 Navigating Regulations in Call Recording
24:29 Mango's Commitment to Compliance and Security
28:44 Trends in Call Management for Medical Practices
33:53 The Evolution of Communication in Healthcare
39:12 Innovative Features of Mango's Phone System
45:06 Final Thoughts and Advice for Young Professionals
Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?
Reach out to me-
www.practiceresults.com.
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.
New episodes drop every Thursday!
Episode Credits: Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero
Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?
Reach out to me-
www.practiceresults.com.
If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.
New episodes drop every Thursday!
