Today on Adeptus On-Air, host Michael Hoffman speaks with Susan Young, an award-winning story and speaker coach. Named one of the Top 75 Badass Women on Twitter, Susan reflects on her journey from radio host to speaker coach, sharing how she reprogrammed her thinking to become a renowned and authentic communicator. Susan shares valuable insights on developing people skills, including believability and deep listening. Listen in to hear more about Susan Young’s insights on becoming a better communicator.
- Proficiency in people skills 2:39
- Helping someone who really struggles with people skills 4:07
- Adding humor to your interactions and small talk 9:37
- Talking to business leaders and staff that deal with people 12:33
- 400%-700% ROI for clients that learn these skills 18:03
- Soft skills carry over to their personal lives 21:35
- Top 75 badass women on Twitter 23:32
- Balancing people doing things personally but out there for everyone to see 26:13
- Statute of limitations on comments people have said and owning what you’ve said 29:18
“One of the most valuable lessons that I learned from one of my coaches years ago is, he said to me ‘Wherever my feet are, my head is.’ So if I’m here with you on this podcast, I’m not worried about if somebody rang the doorbell, or that somebody’s out here, or that the Fedex is waiting. Right now, this is it. This is all I’m focused on, so we don’t miss anything.” 17:37
