We’ve all had enough of grand, sweeping changes with COVID-19.
What we would benefit most from right now is gradual, continuous, and client-focused innovation.
In this episode, I interview Jim Marsh, President & CEO at TÜV SÜD, about best practices for continuous improvements.
What we talked about:
Hearing the voice of the client
Kaizen focus groups
How data & technology are only as good as the use to which they are put
