Imagine trying to create meaningful change in a complex environment AND against a prevailing culture. More specifically, try convincing an entire company to become more customer-centric by starting within your own team. Today you’ll get that story and it’s an award-winning effort.
In this episode, Ethan speaks with Georges Essama, Head of Customer Relations for Cameroon Telecommunications or CAMTEL. He is also a highly-engaged and celebrated member of the Customer Experience Professionals Association or CXPA Tune in as Georges and Ethan talk about:
- How to create meaningful change in a complex environment against prevailing culture
- Where did Georges’ idea of a podcast featuring customer voices come from?
- Why the voices of the employees are critical as these cultural shifts take place
- How Georges learned about the CXPA and where you can learn more
- Why customer relationships must be seen as a collaborative process that are dependent on shared responsibility
More information about Georges and today’s topics:
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