Matt Beran (Sr. Product Marketing Specialist at InvGate and host of the Ticket Volume podcast) joins the show to discuss various aspects of the confluence of digital employee experience (DEX) and service management.
The crew explores key elements of delivering a good digital employee experience, such as meeting employees where they are and balancing freedom and autonomy with supportability and cost-effectiveness. They also touch upon the link between employee experience and customer experience, highlighting how happy employees can positively impact the quality of products and services.
They also discuss:
- Why IT professionals need to observe employees' work processes to understand their needs better.
- Why AI has the potential to enhance service management and drive innovation.
- The future of ITIL and DEX, focusing on employee experience, AI, and collaboration between IT professionals and employees.
Watch Ticket Volume on YouTube: https://www.youtube.com/@ticketvolumepodcastFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: https://www.nexthink.com/experienceTo hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
