Whether in customer support or success, giving people memorable experiences will always keep them coming back.
Ben Winn is the Head of Brand & Community at Catalyst Software, where he leads his team to build a known and loved industry-wide brand. In this episode, Ben talks about connecting the dots between customer support, success, and marketing.
Join us as we discuss:
Why confidence is such an important factor when being a customer support or success professional
A commonly held belief in customer support that companies may be getting wrong
Ben’s advice for those wanting to begin a career in customer support
Additional links: Ben’s meme website csmemes.io
