“Thoughts limit us, and our thoughts enable us.” If you’d read that on a Hallmark card, you’d probably keep moving. But when a clinical psychologist with 20 years of experience in organizational behavior says it, maybe it’s worth considering. His name’s Dr. Russell Thackeray. He’s the Founder and Director of QED — an organizational development consultancy focusing on resiliency and company culture. On this episode, Dr. Thackeray dives into the psychology of building resiliency on your sales team. What we talked about: Organizational behavior How your thoughts affect behavior How to teach your team to tackle difficult challenges: Turn the “impossible” into a goal Rehearse Measure the right KPIs Consider the buyer first Buyer’s journey/buyer’s experience Working with today’s informed buyers Dr. Thackeray’s 3 takeaways: It’s OK to fail Learning is key. Double-down on what you’re best at For more engaging sales conversations, you can subscribe to The Sales Engagement Podcast on Apple Podcasts, on Spotify, or on our website.
