Description

Your tech is not the problem. The quiet misalignment between execs, IT, and the warehouse is what sinks ERP, MES, and AI projects.

Ellen Wood sits down with Chris Carter, a four-time best-selling author and one of America’s top 10 industry influencers, to unpack how small communication misses become million-dollar delays. They share real stories from SAP and WMS programs where leaders pushed ahead without alignment, plus the fixes that keep strategy and shop-floor reality connected.

In this episode:

• The misalignment patterns that break ERP and MES rollouts, including siloed goals, shadow changes, and skipped data prerequisites for SAP upgrades
• A simple communication and governance playbook that aligns the C-suite, IT, and warehouse voices, plus why you should never outsource testing to your implementer
• A real ECC readiness check that halted a doomed migration and what that story teaches about decision rights, meeting rhythms, and field-first feedback