Description

Creating a frictionless experience is the cornerstone of many customer experience tools and processes. With support from companies like Cisco and Ingram Micro, that goal becomes a reality.

Shelby Skrhak speaks with Kristin Travis, sr. category business manager at Ingram Micro, Patrick Dempsey, distribution services and software manager and Eric Cieplinski, renewals manager U.S. distribution, both of Cisco, about:

• The definition of Smart Net Total Care
• The benefits of Smart Net and who it’s designed for
• Common obstacles around renewals and where Ingram Micro comes in