Customer experience and employee experience share the same purpose — to help someone get something done.
And the similarities don’t end there. In fact, there’s a lot that the two can learn from each other.
In this episode, we’re talking to Zach Dunn, VP Customer Experience & Co-Founder at Robin, about the twin worlds of CX and EX.
Join us as we discuss:
The paradigm shift in CX and EX
Leveling up EX in a digital world
The importance of feedback loops
Why delight is overrated
To hear this interview and many more like it, subscribe on Apple Podcasts, Spotify, or our website or search for Now Brands Talk in your favorite podcast player.
