Join Paul Knight, a commercial partner at Mills & Reeve, as he explores the crucial role of customer experience in fast-growth tech businesses.
In this episode, Paul speaks to Thomas Rowland, head of customer at Lokulus, and Saq Hussain, founder of FinancialEducation.co.uk, People-tech and UK Care Guide.
Together they investigate how fast growth tech businesses can embed the customer experience and use it for competitive advantage, including:
- Why the customer experience becomes more challenging to maintain as fast growth businesses scale-up.
- How fast growth businesses can use technology to transform the customer experience.
- How we can ensure that the technology we use for customer experience is inclusive for all.
- If the adoption of AI can lead to more profitable partnerships with customers and enhance their experience.
Explore our
Fast growth secrets series.
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