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The internet can be a hostile and angry place. Good debates can quickly turn into ugly mud-slinging contests and reasoned back-and-forths can quickly lose all semblance of respectability. Drawing upon a couple of recent experiences, here are some customer service stock phrases that can be used to help calm down debates and extricate oneself from the fire. Interested in getting in touch? Email podcast@danielrosehill.com. To visit my website: danielrosehill.com.