In this episode, I pull back the curtain on what it takes to run a successful coaching business by focusing on the often-neglected art of retention. From onboarding to fulfilling client expectations and addressing challenges along the way, I share actionable strategies to ensure your clients feel supported, engaged, and motivated. Whether you’re working with a single client or scaling to seven figures, this episode is packed with insights to improve your processes, boost client satisfaction, and secure long-term success.
In this episode, we discuss:
- [00:03] Introduction: Why retention is the cornerstone of a thriving coaching business.
- [01:30] Managing client expectations: Setting clear goals and defining the journey.
- [03:13] The importance of onboarding: Ensuring your clients’ first week builds confidence.
- [07:02] Creating a seamless onboarding process with specific action steps.
- [10:52] Why the first seven days are critical for long-term retention.
- [18:00] Managing expectations for results and avoiding “buyer’s remorse.”
- [19:54] Building quick wins into your programs to boost early confidence.
- [22:11] Addressing student performance and maintaining accountability.
- [25:55] The key difference between teaching and coaching.
- [28:21] Time management during group coaching calls to ensure fairness.
- [30:38] Celebrating client wins to build morale and reinforce value.
- [33:03] Delivering fearless feedback to help clients overcome blocks.
- [41:05] Handling client cancellations and disputes with empathy and clear policies.
- [43:25] Leveraging alumni communities and referrals for continued business growth.
- [46:07] Final thoughts: Curating your client base and enjoying the coaching process.
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