🎙️ Episode 7: High-Tech, High-Empathy Logistics
We have the tech, now we need the heart. In 2026, the industry is moving toward "High-Empathy Logistics." This isn't just about AI chatbots; it’s about predictive tech that knows your flight is delayed before you do and has a hotel voucher and a sympathetic human waiting on the line. Scott Showalter discusses how the best travel companies are using data to bring back the "human touch" in a digital world.
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