In this insightful episode of Your Director’s Advocate, James Flaherty and Cheryl Stainsby sit down with bookkeeper Kirsten Carter to unpack one of the most common frustrations in business—the blame game. Why do business owners so often point the finger at their accountant or bookkeeper when things go wrong? Kirsten sheds light on the challenges faced by bookkeepers, from inconsistent communication and missing documents to delayed payments and resistance to technology. With real stories and practical examples, the discussion highlights how avoiding responsibility can derail compliance, delay restructures, and even cost businesses thousands in penalties. Most importantly, listeners learn why valuing professional services—and working with them, not against them—is essential for long-term success. Whether you’re a director, business owner, or advisor, this episode will change the way you see the role of bookkeepers and inspire you to rethink the importance of communication, collaboration, and accountability.
