In our last episode, we met Cindy, an executive leader struggling to get her team aligned. Jay was joined by Mike Robbins, who shared insights on taking ownership and embracing change. While many leaders buy into these ideas, they often struggle with execution, especially when it comes to addressing conflict head-on. In this solo episode, Jay introduces a simple but powerful tool for handling conflict in professional environments: the HEAT framework. Whether you're dealing with tension that impacts team morale, productivity, or relationships, HEAT equips you to navigate these challenging conversations with clarity and empathy. Jay breaks down each step: start with How it feels, provide a clear Example, explain the Effect, and end with a collaborative Takeaway. Using this approach, you can address conflict without avoiding it or escalating it. The framework empowers leaders to show up with both humanity and emotional intelligence, creating trust and alignment even in tough moments. If you’ve ever hesitated to speak up because you didn’t know how, this episode offers a structured, practical method to help you turn conflict into connection. Notable Quotes "It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare." — Patrick Lencioni "You are human, and you’ve got to show up as a human. But you can’t just express emotions without self-awareness and emotional intelligence." — Jay Abbasi Resources and Links Jay Abbasi Website: https://jayabbasi.me/ LinkedIn: https://www.linkedin.com/in/jayabbasi/ Instagram: https://www.instagram.com/jayabbasi_/ Facebook: https://www.facebook.com/thejayabbasi/ YouTube: https://www.youtube.com/@jayabbasipodcast Get Featured on “Unstuck” Want to have your story featured on “Unstuck”? Submit your story through the link below, and Jay may choose to highlight your story on a future episode and offer you personalized advice on how to overcome any challenge. Submit Your Story Join Us Next Time In Monday’s episode, Jay introduces Lucy, who manages a mid-sized hospitality group. Lucy feels like she’s carrying the weight of everyone else’s mistakes, with morale low, stress rising, and her patience running thin. Jay will be joined by Annie Meehan, a dynamic keynote speaker, author, and consultant who helps leaders and teams eliminate excuses, build resilience, and create thriving workplace cultures. Don’t miss this inspiring and actionable discussion!
