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Summary
In this episode of Journey to Purpose, Philippa Bagley interviews John Golden, a seasoned professional in the CRM industry and host of the Sales Pop podcast. They discuss the evolution of CRM systems, the importance of flexibility in business, and the lessons learned from the dot-com era. John shares insights on customer engagement, overcoming distractions, and finding purpose in work. The conversation emphasizes the significance of community and relationships in the workplace, as well as the value of learning from adversity. John also highlights the need for ambition and the importance of viewing every job as a building block for future success.
Takeaways
CRM systems should prioritize user experience over management needs.
Flexibility is crucial for success in business and sales.
Customer engagement is key to a successful business model.
Overwhelm often stems from distraction, not busyness.
Finding purpose in work enhances job satisfaction.
Building relationships in the workplace is essential for success.
Learning from adversity can lead to personal growth.
Community and collaboration are vital in today's work environment.
Ambition should not be stifled by others' insecurities.
Every job offers opportunities for personal and professional development.
Sound bites
"Everything goes wrong all the time."
"It's about finding your purpose in work."
"Don't be afraid to have ambition."
About John Golden
John Golden is the Chief Strategy & Marketing Officer at Pipeliner CRM and a globally recognized sales strategist, author, and podcast host. With a background spanning Silicon Valley startups, global sales training, and leadership at Huthwaite—the home of SPIN Selling—John brings deep expertise in modern selling and buyer behavior. He leads the strategic vision behind Pipeliner’s visual, intuitive CRM and hosts more than 1,500 expert interviews through Sales POP!. John is also the author of two books on sales effectiveness and social selling. He’s passionate about empowering sales teams with clarity, simplicity, and practical strategy.
pipelinerSales.com
SalesPop.net
https://www.linkedin.com/in/johngolden/
About Philippa Bagley
I’m a Professional Speaker and Therapist with a diverse background that includes military service and teaching.Like many people, I grew tired of corporate life and retrained in a range of therapies.
Now, I combine my extensive qualifications to assist individuals and organisations in boosting their communication, connection, and confidence. This enables them to make a significant impact on the world.I am passionately committed to mentoring clients, helping them overcome issues related to confidence, anxiety, and trauma, unlocking their potential, achieving their highest goals, and building mental resilience.
