Description

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine the communications void left as Los Angeles becomes ground zero for President Trump’s escalating deportation campaign. With ICE raids, military presence, and mass detentions dominating headlines, corporate America has largely chosen silence. Dowling and Carroll unpack why companies are hesitant to speak, what that silence signals, and how communicative caution is evolving in the second Trump term. Drawing from frameworks like ACCESS and STEADY, they offer a roadmap for CEOs navigating chaos, visibility, and value signaling in a climate where every word is a trigger. This episode challenges corporate leaders to prepare their principles now—before the spotlight finds them.

Takeaways

• Silence in high-stakes moments signals drift, not discipline—especially in politicized crises
• The ACCESS and STEADY frameworks offer actionable models for scenario-testing, stakeholder awareness, and calibrated messaging.
• Waiting for polling shifts or market drops to determine a communications stance undermines credibility.
• The line between individual expression and corporate implication is dangerously thin, especially with legacy brands.
• Clarity of principle, not volume of voice, should guide when and how companies speak up.
• “Not my lane” arguments fall flat when employee safety, local presence, or brand values are at stake.

Topics Mentioned
Immigration enforcement, corporate silence, communicative caution, narrative control, visibility vs. invisibility, ACCESS model, STEADY model, alignment signaling, stakeholder expectations, CEO discipline, Trump-era messaging, reputational risk, chaos management, constitutional principles, political neutrality, civic responsibility, misinformation, scenario testing

Companies Mentioned
Home Depot, Waymo, Google, Walmart

Chapters
00:00 Trump’s Crackdown in LA and Corporate Silence
01:45 ICE Raids, National Guard, and Business Fallout
03:40 Garment Industry Disruption and CEO Hesitance
05:15 Tall Poppy Syndrome and Fear of Standing Out
07:00 Neutrality as Complicity—Messaging that Holds
09:23 Walmart's Minimalist Response to Christie Walton's Ad
11:50 Immigration Polls Shift—Does It Matter?
13:45 Invisibility Isn’t Safety: Readying the Message
16:00 Communicative Caution vs. Disappearance
18:00 ACCESS and STEADY—Frameworks for Clarity
20:40 Aligning with Principles, Not Political Sides
23:40 Scenario Testing When It Reaches Your Backyard
26:00 From January Wildfires to Armed Conflict—Where’s the Consistency?
28:13 Yale CEO Poll—When Would You Speak Out?
30:39 Moral Judgment or Market Trigger?
32:55 Final Thoughts: Speak as a Citizen, Not a Brand

Episode Hashtags
#HomeDepot #Waymo #Google #Walmart #CorporateSilence #CrisisCommunications #ReputationManagement #StakeholderTrust #PublicRelations #TrumpAdministration #StrategicMessaging #LeadershipVisibility #CivicResponsibility #CorporateGovernance #ShawnPNeal #AdvoCast #OCRNetwork

Communication Breakdown is a production of the Observatory on Corporate Reputation.
Hosted by Craig Carroll and Steve Dowling.
Produced by Shawn P Neal and the team at AdvoCast.

For questions, feedback, or episode suggestions, reach out at podcast@ocrnetwork.com