Gorgias is an AI-powered customer experience platform designed for e-commerce businesses. It offers automated support features, integrates with numerous platforms (Shopify, Magento, etc.), and boasts a centralised inbox for managing customer interactions. The platform promises increased efficiency, higher customer satisfaction (CSAT), and improved revenue through personalised responses and streamlined workflows. Gorgias highlights its AI agent's capabilities in handling tasks like order edits and returns, and claims significant time and cost savings for its users. The company emphasises its commitment to providing exceptional customer support and detailed onboarding.
