DigiLocker is a government initiative under the Digital India program, designed to provide a platform for the issuance and verification of documents and certificates in a digital format, with the goal of eliminating the use of physical documents. The application is intended to be a means of accessing documents and certificates from a DigiLocker account on mobile devices. Here is a summary of the information from the sources about the DigiLocker app:
- Functionality: The app is intended to provide a way to access documents and certificates from a user's DigiLocker account on mobile devices. It is intended to support the concept of paperless governance.
- Data Privacy and Security: The app may collect personal information and files and documents, and this data is encrypted during transit. Users can also request that their data be deleted. Data privacy and security practices may vary based on usage, region and age, and the developer may update these practices over time.
- App Issues: Some users have reported that the app is unreliable, with issues including:
- User Feedback: Some users have described the app as "horrible" and "shady," suggesting a lack of trust in the app to keep their documents secure.
- Developer Responses: The developers have responded to user complaints, requesting users to share more details about the issues they are experiencing through the provided support link in order to provide better assistance.
- Updates: There have been updates, including the implementation of selective disclosure in verifiable credentials to enhance security.
- Contact Information: The support email for the app is support@digitallocker.gov.in.
