Online forums, community meetings, and social media platforms have become flooded with stories of unanswered phone calls, ignored emails, and appointments that lead nowhere. One single mother shared that she waited six months just to get a callback, only to be told she needed to start the process all over again. Another elderly resident said he was talked down to and made to feel like a burden when all he wanted was clarity on his application status. The sentiment among many residents is the same: something is broken, and it’s leaving people feeling forgotten and voiceless.
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