Join us in this exciting episode as we sit down with Richard Blank, a visionary entrepreneur who journeyed from Philadelphia to Costa Rica, where he revolutionized the telemarketing industry. Discover how Richard's passion for languages and gamification led him to train over 10,000 bilingual telemarketers and establish Costa Rica's Call Center.
Richard shares his insights on overcoming cultural barriers, the art of communication, and his unique approach to business growth. Tune in to learn valuable lessons on risk-taking, resilience, and the power of human interaction in the digital age.
Highlights:
(04:43) Moving from America to Costa Rica to start his career
(11:43) How do you train your telemarketers to handle rejections
(22:27) Effective techniques
(34:36) Anyone can become successful as a telemarketer
(45:22) Entrepreneurs should follow their advice to become successful
Richard Blank bio:
Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica. At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the largest call centers in Central America.
For the past twelve years, he has successfully prepared and managed some of the finest telemarketers in the country by utilizing his motivational public speaking style, backed by tactful and appropriate rhetoric. In addition, he has earned the reputation of running a school for telemarketing and is often sought after for private training sessions and consultation.
In anticipation of CAFTA, he became a strategic partner of the Pacific Rim Chamber of Commerce, Beverly Hills, California, and Solo Telecommunications, Colorado Springs, Colorado, to expand Costa Rica’s international telecommunications and business appeal. Mr. Blank holds a bachelor’s degree in communication and Spanish from the University of Arizona and a language proficiency certificate from the University of Sevilla, Spain.
Connect with Richard:
https://costaricascallcenter.com
