A: Good afternoon. What can I do for you?
B: I’d like to check in please. I have a reservation under the name Anthony Roberts.
A: All right R.O.B.E.R.T.S... Oh, Mr. Roberts we’ve been expecting you… and here is your keycard to the presidential suite.
B: But there must be some mistake; my reservation was for a standard room.
A: Are you sure? Let me double check .
B: Yeah…Here, this is my confifirmation number.
A: You’re right Mr. Roberts, there seems to be a mix up, unfortunately we’re overbooked at the moment .
B: So…
A: Not to worry. We’re pleased to offer you a complimentary upgrade.
B: Presidential suite baby!
译文：
下午好, 有什么能帮您？
我要办理入住，我用安东尼 罗伯特这个名字预订了一个房间。
好的，R-O-B-E-R-T-S...哦，罗伯特先生，我们一直在等您...这是您总统套房的钥匙。
是不是搞错了？我预订的是标准间。
您确定吗？我再核查一下。
是的，给，这是我的确认号码。
没错，罗伯特先生，看来是我们弄错了，不过，标准间已经订满了。
那怎么办？
别担心，我们可以为您免费升级客房。
哇塞！总统客房耶！
