Description

From unhelpful front-desk staff to slipping dress-code standards, I riff on real stories and explain why these small details can have a big impact on your brand, your bottom line, and your culture. I'm also sharing some leadership strategies for setting clear expectations and coaching your team to shine, so you can create a workplace that's memorable for all the right reasons. 

If you're tired of being let down by team members who just don't get the basics, this episode is for you. 

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