Shows
Twin City TalkTwin City Talk Ep 35 – O’Brien’s DeliIn episode 35 of Twin City Talk, Host Suzy Fielders and Producer Tim Beeman talk with Josh and Sarah Liebman, owners of O’Brien’s Deli.
They share all about this amazing neighborhood deli, what it’s like running a business as a husband and wife team, and what they love about Winston-Salem!
Tune in to listen now on YouTube (video also available), Spotify, Amazon, Audible, iHeartRadio, or your favorite podcast station. You can also listen to the audio below.
Be sure to follow us on Instagram and Facebook for updates on the podcast, content tease...2025-06-1732 min
Rabbit Hole Sessions with Abe OvadiaEPISODE 34 - Benito GonzalezPianist Benito Gonzalez “Two times Grammy nominee”is an internationally beloved artist who combines a long lineage of American jazz traditions with rhythms from around the world. He’s worked with dozens of the greats, and he always brings some of the best rhythm section players in the world.
Today a rising tide of young jazz pianists are attempting to find their distinct voices by taking cues from their elders. But only a few take their artistry beyond their predecessors to make bold 88-key statements on their journeys to new vistas, fresh sounds, inspired expressions. That personal-touch devotion to the wonder...2024-11-2933 min
The 500 with Josh Adam MeyersSimon & Garfunkel - Parsley, Sage, Rosemary & Thyme - Wendy Liebman***This show is brought to you by DistroKid. Go to http://distrokid.com/vip/the500 for 30% off your first year!***Simon & Garfunkel were a highly regarded folk act distinguished by their intuitive harmonies and Paul Simon's articulate songwriting. Parsley, Sage, Rosemary, and Thyme is largely characterized by sharp contrasts from song to song. Comedian Wendy Liebman talked about how the New York folk duo impacted her growing up in Long Island.Follow Wendy on Instagram:https://www.instagram.com/wendyliebman/Follow Wendy on Twitter:https://x...2024-07-241h 36
LBX Collective#143-The Daily Show - From Amusement Operator to Press Insider, Mattel’s Theme Park Twofold, and Star Wars Soars at the Empire StatesEver wondered what it's like to switch from being an amusement operator to a member of the press at one of the industry's most vibrant expos? That's exactly the transformation we experienced at the Amusement Expo International, and we're here to share how this fresh perspective has opened up a world of deeper conversations and networking opportunities. Our episode is sprinkled with tales of our social adventures, including a serendipitous meet up with Josh Liebman from the Attractions Pros podcast. Plus, we'll let you in on our encounter with Innowize Qbix immersive game room — just imagine gaming on a vi...2024-03-2222 min
The Marketing Attractions PodcastGuest Experience, Employee Retention, and Marketing with Josh Liebman and Matt HellerWe bring in attraction industry veterans Matt Heller and Josh Liebman to discuss the intersection of guest experience, employee retention, and marketing. About our guests... Matt Heller - PerformanceOptimist.comAfter 20+ years in hospitality leadership and human resources, Matt Heller founded Performance Optimist Consulting in 2011 with one simple goal: Help Leaders Lead.Matt does this through training workshops, coaching programs and ongoing development initiatives. He is fortunate to work with individuals and organizations large and small to help them improve leadership competencies, customer service, employee motivation and teamwork....2024-02-1925 min
Manufacturing Happy Hour169: How to Apply “The Hospitality Mentality” to ManufacturingHospitality and the manufacturing industry couldn’t be further apart, right? But it turns out there are some universal lessons when it comes to delivering a great customer experience that apply no matter what industry you’re in. Whether you’re dealing with guests, customers, clients, or visitors, the “hospitality mentality” is key to success – says returning guest Josh Liebman, guest experience expert, podcast co-host of AttractionPros, and author of The Hospitality Mentality. Josh joined us back in episode 17 to talk about what manufacturers can learn from the amusement park industry. In this episode, he goes one step further...2024-01-231h 09
LBX Collective#78-The Daily Show - Willy Wonka's World, Evergreen Mini Golf, and A Waterless Water ParkEver wish you could step into the whimsical world of Willy Wonka? Well, the golden ticket is just a booking away! Your hosts, CB and BW, take you through the tantalizing details of the Willy Wonka-themed suites soon to be offered by Booking.com at luxury hotels in New York City and Los Angeles. We bet you're as eager as us to experience these edible wonderlands! But first, we take a moment to chat about Josh Liebman's brilliant new book, "The Hospitality Mentality," and why we think it's a must-read.Mini golf versus the Apple watch...2023-12-0622 min
Amazing Business RadioHow Any Business Can Adopt a Hospitality Mentality Featuring Josh LiebmanCreate Customer Loyalty With a Personalized Experience Shep Hyken interviews Josh Liebman, a guest experience expert and the author of The Hospitality Mentality: Create Raving Fans Through Your Guest Experience. He talks about how organizations, whether in B2B or B2C, can adopt the hospitality mindset to create exceptional guest experiences and drive loyalty. Top Takeaways: The hospitality mentality is a mindset that focuses on treating every customer as a valued guest, going beyond their expectations, and providing exceptional service. This mindset can be applied to every organization in any industry. A hyper-p...2023-12-0526 min
Morgan James RadioTurn Your Training Into a Book"Regardless of what industry you're in, whether your b to c, your b to b... It's all about the people who are working with people. And when the people aspect of the business shines and goes above expectation, that's where you start to see loyalty really produced." Episode Highlights 02:36 Introduction of Josh Liebman and his book "The Hospitality Mentality" 04:14 International Association of Amusement Parks and Attractions. 07:16 Creating loyalty through experiences, not just rewards. 10:08 Guiding principles for effective customer service. 15:43 Pineapple symbolizes invitation to share hospitality 17:58 B...2023-11-1428 min
Loose LipsTaller On TVSend us a text Loose Lips is back and Ike Avelli and Tym Moss welcome Wendy Liebman!Wendy began her career as a stand-up comedian in Boston and hit every iconic comedy venue around the country!She has appeared on late night television shows hosted by Carson, Letterman, Kimmel, Fallon and many others.She also appeared on America's Got Talent and was Howard Stern's favorite!We loved our chat and Wendy shared some great Hollywood stories!!Find Wendy Liebman:Website: https://www.wendyliebman.com...2023-11-0350 min
The Jody Maberry ShowLearning From the People You Interview“I’m more knowledgeable and think about things different now because of all the people I've had the chance to interview." Episode Highlights [00:00:59] Impacts of disruptive innovation such as drones in parks. [00:05:03] Being a Park Ranger is not just about nature, it involves dirty work and dealing with difficult people, and yet is still a fabulous job. [00:07:11] Theme parks are fun, but nature is truly spectacular. [00:10:16] Be mindful and promote a hospitality mentality. Connect with Josh Order the Book The Hospitality Mentality https://www.r...2023-11-0112 minThe Jody Maberry ShowThe Hospitality Mentality"The most important thing is the conversation that you're having with your guest. It is way more qualitative than it is quantitative." Episode Highlights [00:01:59] Discovering the efforts of running a complex amusement park and creating a seamless guest experience [00:04:08] Utilizing formal education and experience to help elevate guest experiences. [00:07:37] Impact of Ron Logan, Disney legend and professor. [00:14:54] Guest enthusiasm should not exceed employee enthusiasm. [00:20:14] Stepping stones to success and fulfillment. [00:25:12] A Hospitality Mentality Book; best way to start is by building a service culture. Connect with Josh 2023-10-2529 min
In the Front RowPrioritize YourselfJosh Liebman - Author of The Hospitality Mentality2023-10-1200 min
LBX Collective#23 - The Daily Show - Oliver Anthony, Oktoberfest, Food Waste Program and The Future of EatertainmentLooking to amp up your weekend adventures? Ready to discover a unique blend of family-friendly fun, gastronomic delights, and innovative attractions? We've got you covered in this episode packed with exciting revelations. Join our lively chat about adrenaline-pumping activities like the inflatable ninja course at Weebit Sports in Arizona and the mesmerizing bike ride to Lake Louise, Alberta. We also have a sneak peek at Wacky Social, an upcoming venue in Northeastern England, offering a blend of golf, arcade games, and more, all under one roof - their social media marketing game is definitely something to watch out for.2023-09-1124 min
Come Rain or ShineTransforming Theme Park Hospitality"Recognizing that everything related to hospitality and guest experience can just keep going up is foundational to when looking at your own guest experience and hospitality strategy." As an 18-year-old working at Cedar Point, Josh Liebman had an encounter with a coworker that ultimately shaped the way he approached hospitality and guest experience in the attraction industry. The coworker insisted that visitors should be treated as guests, not customers. That realization not only shifted his perspective, but it has stuck with Josh throughout his career. As he worked for world-renowned attractions like Disney and Universal...2023-05-2522 min
Dallas Music NetworkDallas Music Network Podcast - The Deep Dive featuring musician Larry SpencerWelcome to the new Dallas Music Network podcast "The Deep Dive" with host Paul "Pappy" Middleton, grammy award-winning producer and sound engineer known for his 30 years with Bonnie Raitt, and his work with artists such as Erika Badu, Julio Iglesias, and many others. In Episode 1 of the Deep Dive, Pappy sits down with Larry Spencer, professional trumpet player and Director of Dallas's Rock Ridge Big Band. Larry moved to Texas in 1977 from Columbus, Ohio, where he attended Capital University Conservatory of Music. While at Capital University, Larry studied with Ray Eubanks, and enjoyed playing principal trumpet in the...2023-02-0823 min
Slick Talk: The Hospitality PodcastTech Should Remove Friction with Josh LiebmanSometimes beating the same drum is what's needed to get the message to turn into action with property managers and hoteliers. Josh Liebman, ICAE is a man that is beating that drum, like a lot of us in hospitality. Tune in to hear how Josh sees the industry moving forward with guest experience at the heart of it all.This episode is sponsored by our friends at Hostfully, Jetstream, and NoiseAware!——– Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production and you can find more o...2022-06-0140 min
GuestX PodcastGuest Experience Evangelism with Josh LiebmanJosh Liebman, the new Guest Experience Evangelist for ROLLER Software, shares his passion and keen insight for all things guest experience on this week’s podcast. Josh has extensive experience in the tours and attraction industry, and he shares some great information about where things are headed and specific ways that you can improve your guest experience. Learn more about your ad choices. Visit megaphone.fm/adchoices2022-05-1836 min
The Experience Strategy PodcastLessons From a Guest Experience EvangelistIn today’s episode, we are joined by Josh Liebman, the Guest Experience Evangelist for ROLLER Software. Josh has worked for some of the top tourism destinations in the world, from Walt Disney World and Universal Studios to Ritz Carlton, The Four Seasons, and Coca-Cola. With nearly 17 years of designing experiences in this industry, Josh specializes in service standards, complaint resolution, and guest feedback. Tune in as we look at how customer needs and expectations have changed and what we can do to help them feel cared for, supported, inspired, and connected in a post-pandemic world. I...2022-04-2742 min
The Experience Strategy PodcastLessons From a Guest Experience EvangelistIn today’s episode, we are joined by Josh Liebman, the Guest Experience Evangelist for ROLLER Software. Josh has worked for some of the top tourism destinations in the world, from Walt Disney World and Universal Studios to Ritz Carlton, The Four Seasons, and Coca-Cola. With nearly 17 years of designing experiences in this industry, Josh specializes in service standards, complaint resolution, and guest feedback. Tune in as we look at how customer needs and expectations have changed and what we can do to help them feel cared for, supported, inspired, and connected in a post-pandemic world. I...2022-04-2742 min
Get Great Guest ReviewsGuest Experience Evangelist Josh Liebman talks with Adele GutmanWhat happens when you put two Guest Experience Evangelists together? A lot of passion and laughter, and some great advice that anyone can put to work to elevate their business guest loyalty and online reputation to attract new customers like a magnet. Josh Liebman's 16-year background in attractions and venues such as Walt Disney and Universal gave him a rich background in hospitality experiences which lead him to become the Guest Experience Evangelist for the guest experience platform, Roller, and the Host of the Guest Experience Show. Josh calls the Guest Experience the ultimate differentiator...2022-02-1636 min
The Proven Principles Hospitality PodcastCustomer Service Evangelism: Josh Liebman, Roller SoftwareJosh is the Guest Experience Evangelist at Roller Software and brings more than 16 years of experience working for some of the top tourism destinations in the world, including Walt Disney World and Universal Orlando, and has consulted for organizations such as Ritz Carlton, Four Seasons, Waldorf Astoria, Mandarin Oriental, Peninsula, Montage, and Rosewood.Discussions about customer service have always interested me - not so much because of the practical application of removing friction points in the operation, but because of turning theory into practice. It’s one thing to say we need to improve service. It’s a wh...2022-01-0549 min
The Coaster101 PodcastHard Rock Park Memories with Josh Liebman of Attraction ProsWelcome back my friends to the podcast that never ends! For our last podcast of 2021, we're reminiscing about a park that's no longer with us, and has a bit of a cult status in the enthusiast community - Hard Rock Park. We're joined by Attraction Pros' Podcast Co-Host Josh Liebman, who worked as an Operations Supervisor at the "Park That Rock Built" during its lone operating system in 2008. We talk a bit about what it was like working at Hard Rock Park, attractions like Led Zeppelin: The Ride and Nights in White Satin: The Trip...2021-12-271h 03
The Digital Tourism ShowHow Technology Can Enhance The Guest ExperienceHow Technology Can Enhance The Guest Experience - The Digital Tourism Show #263
In this episode Chris is joined by Josh Liebman of Roller Software, a veteran in our industry of some 15+ years.
Josh and Chris discuss how technology can enhance the guest experience from the dreaming phase, through to the experience phase and beyond. Josh also hosts and shares his knowledge on his own podcast, The Guest Experience Show, so you can expect lots of good advice from this episode.
Chris asks questions like:
- What have you seen that can help e...2021-11-1143 min
The Brown Sign ProjectThe Brown Sign Project - Customer Journey Mapping - Episode 6Customer Journey Mapping Episode 6 - How do we create and maintain strong relationships with your visitors? with Joshua Liebman and Mark Locker
We've had a bit of a break but are back with a new series and this time we're looking at customer journey mapping. What is it? Why is it useful? When should I be working on it? All the important stuff gets discussed as we follow our customers through their journey to having a great experience in an attraction.
From buying tickets online and joining the queue to signing up for your newsletter a...2021-10-151h 02
Amazing Business RadioOptimize Your Feedback Loop Featuring Josh LiebmanTop Takeaways:- First you have to get customer feedback. Next you must respond to it. Then you should do something with it—as in, use it to improve internally.- Customer ratings and reviews can be a powerful employee motivator. If they know their performance will be graded, they may strive harder to achieve good results.- It’s important to ask for feedback or reviews while the experience is fresh. Optimize your request so that it occurs either during or after the customer’s experience with your brand.- 42% of companies don’t actively collect feedbac...2020-11-1028 min
Skip the QueueCustomer loyalty, guest experience and managing negative feedback on social media. With Joshua LiebmanSkip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Kelly Molson, MD of Rubber Cheese.Download our free ebook The Ultimate Guide to Doubling Your Visitor NumbersIf you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website rubbercheese.com/podcastIf you've enjoyed this podcast, please leave us a five star review, it really helps others f...2020-10-1449 min
The Man CaveThe Man Cave with Andy KorgeThe Man Cave Dumb Down Thursday with Bob Powers & Josh Liebman hour12020-10-0400 minThe Man CaveThe Man Cave with Andy KorgeThe Man Cave Dumb Down Thursday with Bob Powers & Josh Liebman2020-10-0400 minThe Man CaveThe Man CaveThe Man Cave with Andy Korge Free for ALL Friday w/ Steve Picha and Josh Liebman2020-09-1852 minThe Man CaveThe Man Cave with Andy Korge Free for ALL Friday Septetmber 17 hour 1The Man Cave with Andy Korge Free for ALL Friday w/ Guests Bert Hernandez, Steve Picha, and Josh Liebman2020-09-1847 minThe Man CaveThe Man CaveAndy and Wanda get into talks with Dr. Jack Michel about the current Covid-19 situation in Miami, and talk about the last dance, the current situation in the city and more with Commisioner of South Miami Josh Liebman.2020-07-2448 minThe Man CaveThe Man CaveAndy and Wanda get into talks with Dr. Jack Michel about the current Covid-19 situation in Miami, and talk about the last dance, the current situation in the city and more with Commisioner of South Miami Josh Liebman.2020-07-2448 min
Manufacturing Happy HourBONUS: Roller Coaster Rankings with Josh Liebman (Episode 17, Round 2)We just finished discussing what manufacturers can learn about operations and customer experience from the amusement park industry, so now let’s have some fun. Josh Liebman from the AttractionPros podcast is back for another episode, only this time, it’s all about roller coasters.Josh and I have each ridden our fair share of coasters around the world and it’s a wonder that we kept this episode to less than an hour. We’ll be sharing some of our favorite rides, trips, and stories about some of the craziest coasters on the planet. While we might no...2020-05-2956 min
Manufacturing Happy HourWhat Manufacturers Can Learn from the Amusement Park Industry with Josh LiebmanDo you love roller coasters? Great! Then you’ll love this episode! Once you look behind the curtain, amusement parks are basically one giant industrial operation. Today, we’re going to be pulling some manufacturing lessons from the world of attractions and entertainment.From ride operations to consulting, Josh Liebman has made a career out of having a fun. He’s the co-host of the AttractionPros podcast and has worked in the amusement industry for over a decade. Having picked up a thing or two about keeping a park running and creating an unforgettable customer experience, Josh shares...2020-05-2653 min
Tourpreneur Tour Business PodcastHow to improve guests experience on your tour with Josh Liebman.On Episode 27 of the Tourpreneur Podcast Guest Experience Expert, Josh Liebman of the Attraction Pros podcast shares his tips on how we can improve guest experience on our tours. I ask Josh what he's learned by evaluating theme parks and attractions that we can as tour operators implement in our business to improve the guest experience. How to improve guests experience on your tour with Josh Liebman and Tourpreneur Host Shane Whaley. Welcome to Episode 27 of the Tourpreneur podcast where we flatten the learning curve to help you grow your tour business and delight your customers and...2019-09-2459 min
Amazing Business RadioJosh Liebman Encourages Running Toward Complaints Not Away From ThemWhen it comes to receiving complaints, there are many people who would view this as a negative occurrence. However, Josh Liebman encourages companies to seek out complaints, saying that there are likely many other people who feel the same way, but will never say anything. Without complaints, you never know what needs improving.
Shep speaks with Josh Liebman, an expert in handling complaints. Josh is a fanatic about the benefits of hearing complaints. He encourages companies to seek out constructive criticism in order to improve their way of doing business. Josh also explains how to recover from service failures...2017-10-3037 min
Pause. Think. Consider.Paying Student Athletes - Pause. Think. Consider.What's in it for me? The discussion is becoming much more mainstream in regards to student athletes thanks to several lawsuits and events that have happened in the past few years.
This episode discusses whether student athletes should be paid, is there a way for them to be compensated for their NIL rights and why you're not getting any sympathy from me.
QUESTION(S) OF THE DAY: What's your most successful workout routine? Please let me know in the comments.
Scroll below for links and show notes…
Selected Links from the Episode
Sam Keller settles lawsuit
Supreme Court will not hear...2016-10-2800 min
Interviews and Live SessionsDrummer Jeff Williams joined Chris Philips on The BlueprintAmerican Drummer Jeff Williams has played with some of the biggest names in jazz including Stan Getz, Dizzy Gillespie, Lee Konitz, Dave Liebman, Randy Brecker, John Abercrombie and Joe Lovano. His new album for Whirlwind Recordings features a band of some of Britain's finest young players with Josh Arcoleo (tenor saxophone), Phil Robson (guitar), Kit Downes (keys) and Sam Lasserson (basses). Jeff now resides in the UK where he also teaches and joined Chris Philips with some superb, revealing anecdotes about his life in jazz and more on the construct of this bold and imaginative new body of work.2016-03-1441 min
Oral ArgumentEpisode 77: Jackasses Are People TooWhy take the time to write show notes if whether I write them is already determined? We’re joined by Adam Kolber to talk about free will, moral responsibility, determinism, and criminal law.
This show’s links:
Adam Kolber’s faculty profile, writing, and blog
Adam Kolber, Standing Upright: The Moral and Legal Standing of Humans and Other Apes
Oral Argument 33: Other Minds (guest Matthew Liebman)
Adam Kolber, Free Will as a Matter of Law (many of the other references in the show can be found here)
Oral Argument 67: Monstrous Acts (guest Josh Lee)
Special Guest...2015-10-031h 10
low light mixesHammock Music - tracks for relaxig in one
The
pic above is of the hammock in my backyard. My kids got it for me for
Father's Day and I love it. I can't figure out why I didn't have one
before. On many nights this summer I grab my kindle and a beer and lay
contentedly under our big birch tree.
Of course as a true music
obsessive I have speakers out on the deck that I control remotely. So
whenever I head out to the hammock to read or just space out, I cue up
some ambient, classical or j...2015-08-211h 01