Shows
Banking on Digital Growth331) Guiding Through Uncertainty: Financial Brands as Beacons of Trust and AssuranceIn this episode of the #HeartofGrowth series on the Banking on Digital Growth Podcast, James Robert Lay and Rilla Delorier discuss the importance of financial brands guiding their communities in uncertain times.
Recent challenges like COVID-19 have caused exhaustion among bank CEOs and their teams. However, aligning a brand's purpose with customer well-being can boost morale and promote growth. Despite the swift digital transformation in finance, maintaining a balance between human and digital experiences is key.
By effectively using AI and machine learning, financial institutions can offer personalized solutions, b...
2023-09-1139 min
Fintech HustleRilla Delorier, Tammy Bangs and Jeffery Kendall live from Finovate SpringSam Kilmer and co-host Mary Wisniewski are joined by Rilla Delorier (Board Director, Coastal Community Bank), Tammy Bangs (VP, PortX) and Jeffery Kendall (CEO, NYMBUS) in the halls of Finovate Spring in San Francisco, where they engage in an unscripted breakdown of their takeaways from the conference.
2023-05-2616 min
Cool ChangeHow We Design Our Life TogetherIn this episode, Chuck is joined by his favorite leader, Rilla Delorier, who also happens to be his wife. Together they break down their design principes for a life well lived together: Miere: A connection that is north of love and south of agapé. Vitality: We are young in mind and body. Mindset: We design with intention while allowing life to unfold as it will. Purpose: We have fun and make a difference. Family: Our family feels loved and cherished by us. Fun: We are Friends of F...
2023-02-1755 min
Top QuartileUnderstanding customer needs and the innovation agenda w/Rilla DelorierRilla Delorier, who sits on multiple bank and fintech boards, joins Dan Marks on this episode to discuss how banks can ensure innovation gets the proper attention at the board and management level.
Innovation from the perspective of a bank executive vs a bank board member
How Rilla filters and prioritizes key information
Understanding the customer perspective to inform strategy
The importance of having people from different perspectives to spark inspiration
Key innovation areas of opportunity for community banks
Avoiding the ‘twin traps’ of being too aggressive and too massive on a transformation program as opposed to not doing enough
3 key lesson...
2022-09-1426 minBanking on Digital Growth220) #DigitalGrowthJourneys - Being Over Doing: Purpose-Driven Digital TransformationPurpose-driven digital transformation allows us to bring lessons from our past into the future. With a clear vision, banks and fintechs can confidently move forward and bring their communities and customers along.
From navigating conflict to managing exponential change, purpose gives us perspective and frees us from the fear of the unknown.
In this episode, Rilla Delorier, Board Director of Atlantic Union Bank, shares insights from her 30-plus-year purpose-driven journey.
Join us as we discuss:
- Why purpose plays into digital growth for financial brands (6:04)
...
2022-08-1650 min
The Experience Strategy PodcastNiche Segments and Omni-Channel in FinTechIn today's episode, we are joined by Rilla Delorier. Rilla has over 30 years of experience as an executive leader within the financial services industry, serving as a trusted advisor to the CEOs of PNC, SunTrust, and Umpqua Bank. Tune in as we uncover how niche customer segments have completely upended the traditional way of thinking about banking, why it's important to go after unmet customer needs, and the power of FinTech's approach to agile innovation. IN THIS EPISODE: [02:08] Rilla's career background and companies she has worked with. [08:11] Importance of going after customers' unm...
2022-05-1145 min
The Experience Strategy PodcastNiche Segments and Omni-Channel in FinTechIn today’s episode, we are joined by Rilla Delorier. Rilla has over 30 years of experience as an executive leader within the financial services industry, serving as a trusted advisor to the CEOs of PNC, SunTrust, and Umpqua Bank. Tune in as we uncover how niche customer segments have completely upended the traditional way of thinking about banking, why it’s important to go after unmet customer needs, and the power of FinTech's approach to agile innovation. IN THIS EPISODE: [02:08] Rilla’s career background and companies she has worked with. [08:11] Importance of going aft...
2022-05-1145 min
Cool ChangeChuck's Favorite Leader Talks About Having Fun and Making a Difference (#50)50TH EPISODE! Join special guest Rilla Delorier as she sits down with Chuck to reveal how they think about designing life to have fun and make a difference.
2022-04-141h 04
Cool ChangeReactions With Rilla: Bite-Sized Lessons Taken From Stuckey’s CEO Stephanie Stuckey (#29)A mini-episode that unpacks useful, practical, real-world insights taken from Episode 22 with Stuckey’s CEO Stephanie Stuckey (listen to that first). Rilla Delorier discusses the importance of businesses having a soul and a story beyond the financials, the impact of fearless leadership, appealing to your tribe, and using the skills we pick up along the way in new ways and new roles.
2021-02-1012 min
Cool ChangeReactions with Rilla: Ashley Baer’s Story (#27)Introducing a new mini-episode format designed to pull actionable insights from podcast interviews, featuring Rilla Delorier. The idea is to unpack the stories shared in full-length interviews so that we can apply their lessons to our own lives. In this episode, Chuck and Rilla discuss Cool Change Podcast Episode 26 with Ashley Baer. You’ll want to listen to that episode in its entirety before listening to this one.
2021-01-2212 min
Cool ChangeReactions with Rilla: On Going Slow to Go Fast, Efficiency versus Experience, and Interval Living (#17)In this episode I’m joined by Rilla Delorier as we discuss how one simple strategy has the potential to bring more meaning, joy and mindfulness into your everyday existence. It’s so simple, in fact, that most people will overthink it. We also wrestle with the balance between efficiency and getting things done (checking things off your list) vs paying attention and enjoying the small moments that make up our days. Finally, we talk about the difference between speed and rushing, and how the two affect your peace of mind and...
2020-10-2721 min
Cool ChangeChuck Allen: On a Simple Way to Improve the Quality of Your Life Immediately and Forever (#13)In the first of several such episodes, special guest host Rilla Delorier turns the tables and interviews me for a change. In this episode, I share one of the most powerful yet simple strategies I’ve ever discovered to improve the quality of life - with immediate results. It’s a strategy I’ve shared for 25 years and I still get people telling me how powerful it has been in improving their lives.
2020-09-2118 min
American Banker PodcastThe evolution of Umpqua's pick-your-own-banker appCustomers are starting to reveal more to private bankers when they use GoTo, the bank's strategy chief Rilla Delorier says.
2019-04-0114 min
Fintech Insider by 11:FSEp. 266. Interviews: Show me the Money20/20 USA Marcus, N26, Tala and moreWe've got some of the best content from Money20/20 USA for you this week. With six interviews from some of the biggest names in the industry:
Omer Ismail, Head of Goldman Sachs US Consumer Business (Marcus)
Jason Gardner, CEO of Marqueta
Shivani Siroya, CEO of Tala
John Hope Bryant, CEO of Operation Hope, Promise Homes and Bryant Group Ventures
Nicolas Kopp, US CEO of N26
Rilla Delorier, Chief Strategy Officer of Umqua Bank
We hope you enjoyed the show! Don't forget to subscribe so you never miss an episode, and follow Fintech Insider on Twitter...
2018-11-0250 min
Fintech Insider Podcast by 11:FSEp. 266. Interviews: Show me the Money20/20 USA Marcus, N26, Tala and more
We've got some of the best content from Money20/20 USA for you this week. With six interviews from some of the biggest names in the industry:
Omer Ismail, Head of Goldman Sachs US Consumer Business (Marcus)
Jason Gardner, CEO of Marqueta
Shivani Siroya, CEO of Tala
John Hope Bryant, CEO of Operation Hope, Promise Homes and Bryant Group Ventures
Nicolas Kopp, US CEO of N26
Rilla Delorier, Chief Strategy Officer of Umqua Bank
We hope you enjoyed the show! Don't forget to subscribe so you never miss an episode, and follow Fintech Insider on Twitter or Facebook.
2018-11-0251 min