Shows
5 Star Conversations5 Star Conversations with Jason Nuell - From Food Runner to Marriott Regional VP - Jason Nuell on Leadership & the Future of HospitalityIn this episode of 5 Star Conversations, Jason reflects on a career built on resilience, curiosity, and the willingness to take the harder path. Having spent two decades abroad, he shares how stepping outside his comfort zone led to growth in diverse roles and destinations, culminating in a leadership position he’s proud to return home for, much to his father’s eventual approval (and ongoing critique as a hotel guest!).Jason shares candid advice for those starting out in hospitality: choose challenges over titles, and learning over comfort. By saying “yes” to opportunities others may shy away from, he...2025-07-0826 min5 Star Conversations5 Star Conversations with Rene Balmer - From Executive Chef to Group GMIn this special international edition of 5 Star Conversations, filmed on location in Bangkok, we sit down with Rene Balmer, Group General Manager of Chatrium Hospitality. With nearly four decades in hospitality, Rene shares his fascinating journey from pastry chef in Switzerland to senior leadership in Thailand, offering a rare behind-the-scenes look at one of Southeast Asia’s rising hotel brands. His reflections on career progression, leadership, and learning from both mentors and mistakes make this a must-watch for aspiring and seasoned hoteliers alike.Rene provides a compelling overview of Chatrium’s evolution—from a residential real estate backgr...2025-06-0328 min
5-Star Weekly Briefing5 Star Weekly Briefing – Week Ending 23rd May 2025This week’s Five-Star Weekly Briefing highlights current trends, investments, and developments in the hotel sector. From JW Marriott’s debut in New Zealand to Pan Pacific Perth’s $50M transformation, luxury and sustainability are defining the next era of travel. In Canberra, Crystalbrook Aurora and IHG’s Regent revival signal serious investment in upscale experiences. Meanwhile, Blackstone’s delay at Crown Melbourne raises questions about missed momentum in a competitive landscape.📊 Market insights show Melbourne and Adelaide leading post-pandemic hotel growth, while the Sunshine Coast’s tourism excellence gains state-wide acclaim. Rydges Melbourne shines as a top meeting hot...2025-05-2309 min5 Star Conversations5 Star Conversations with Anthony Metcalfe - Leading with HeartIn this episode of Five Star Conversations, Anthony Metcalfe, Hotel Manager at Capella Sydney, shares his journey through the luxury hospitality industry. With roots in a hospitality family, Anthony initially resisted following in his parents’ footsteps, but soon realised it was his calling. Starting his career in Food & Beverage and moving through roles at Grand Hyatt Melbourne, Sofitel Queenstown, and Park Hyatt Sydney, he developed a passion for luxury service and experiential travel. His time at Capella began as Director of Rooms during the pre-opening phase, before stepping into his current leadership role where he’s committed to operational exce...2025-05-0645 min5 Star ConversationsThe Future of Hospitality: James Goodwin on Innovation, Workforce Challenges & Hotel Industry TrendsJames Goodwin, CEO of Accommodation Australia, joined Brendon on 5 Star Conversations to discuss his transition into the accommodation sector, having previously worked in aviation, tourism, and public policy. While new to hotels, James highlighted his deep connections to related industries and his appreciation for the people-first nature of hospitality. He was particularly surprised by the evolving guest habits, such as the decline in traditional in-room TV usage, and he shared insights on how his leadership approach—balancing lead, facilitate, and collaborate strategies—helps him advocate effectively for the industry.James outlined three major challenges facing accommodation providers of a...2025-04-0136 min5 Star Conversations5 Star Conversation with Dean Minett - A Journey Through Hospitality and LeadershipIn this episode of 5 Star Conversations, Brendon sits down with Dean Minett, a seasoned hospitality professional with over four decades of experience in hotel management, consultancy, and asset management. Dean shares how his career began unexpectedly when his love for cooking led him to the Southern Cross Hotel Melbourne, an industry icon at the time. By the age of 23, he was already a General Manager, a remarkable achievement that set the stage for his distinguished career. Dean’s journey took him through various leadership roles, from Interwest and Ascott Limited to founding Gatehouse Hospitality, where he now advises hotel ow...2025-03-0341 min5 Star Conversations5 Star Conversation with Matt Tripolone - The Future of Hospitality: Sustainability, Talent and Memorable ExperiencesIn this episode of Five Star Conversations, Brendon Granger sits down with Matt Tripolone, Managing Director for Australia and the Pacific at IHG, to explore his remarkable journey into hospitality and his vision for the industry. Although not formally educated in hospitality, Matt shared how his early experiences working in event management sparked a deep appreciation for the people and connections within the sector. Combining his passion for real estate with the hospitality industry, he joined Accor in 2008, where he was inspired by exceptional mentors and had formative experiences, such as forging close relationships with regional hoteliers...2025-02-0333 min5 Star Conversations5 Star Conversation with Erin Pickering - Behind the Scenes of Superyachts: Insights, Challenges, and Luxury StandardsIn this episode of Five Star Conversations, Brendon Granger interviews Erin Pickering, who shares her incredible journey from a career in Australian media to managing luxury super yachts for the world’s elite. Starting with a leap of faith and a one-way ticket to France, Erin quickly climbed the ranks, learning the intricacies of yacht operations, guest service, and crew management. Her experience ranged from catering to demanding guests with meticulous attention to detail—like polishing blueberries—to overseeing complex logistical challenges, including launching Steven Spielberg’s 110-meter yacht. Erin highlights the unique pressures of being "always on," managing crew dyn...2025-01-0632 min5 Star Conversations5 Star Conversation with Rodger Powell - Shaping the Future of Hospitality: Insights from Rodger’s 50-Year JourneyIn this episode of Five Star Conversations, Brendon Granger interviews Rodger Powell, a highly regarded leader in the hospitality and tourism industry with a career spanning over three decades. Rodger shares insights from his journey, beginning with his unexpected entry into hospitality through a family business and early roles that ranged from management cadetships to running diverse establishments. Reflecting on his unconventional career path, Rodger credits the varied experiences for his deep understanding of the industry and its many facets, from small pubs and motels to luxury hotels and international brands. This foundation has shaped his expertise in advising...2024-12-0158 min5 Star Conversations5 Star Conversation with Scott Bear - The Future of Hospitality: Balancing Human Connection and Technology in HotelsIn this interview, Brendon Granger speaks with Scott Bear, General Manager of Mercure Sydney Manly Warringah, whose rapid ascent in hospitality began as an event waiter at Park Hyatt, Sydney, in 2015. Scott has distinguished himself through community engagement, contributing to local charities and environmental initiatives, and fostering partnerships with teams like the Manly Sea Eagles. He is also co-leader of the Young Hotel Leaders Group, which connects emerging hotel, tourism, and leisure professionals. His commitment to inclusivity and collaborative leadership was recognised with the Blue Mountains International Hotel Management School Alumni of the Year Award in 2022 and a Highly...2024-11-0545 min5 Star Conversations5 Star Conversation with Jürgen Baumhoff - Hospitality, Technology, and Human ConnectionIn this episode of Five Star Conversations, Jürgen Baumhoff shares insights from his extensive 40-year career in hospitality, where he's held senior roles at globally renowned brands like Intercontinental, Emaar Hospitality, and Qatar Hospitality. He reflects on his early career inspiration, which came from reading Arthur Hailey's book Hotel, and how it sparked his passion for the industry. Jürgen emphasises the importance of building meaningful relationships and the value of adaptability in managing complex hospitality portfolios.
Jürgen's journey started at Kempinski's Vier Jahreszeiten in Munich, where he learned the importance of attention to detail and...2024-10-0148 min5 Star Conversations5 Star Conversation with Barry Robinson - Just Get It DoneIn a recent interview on Five Star Conversations, Barry Robinson, President and Managing Director of International Operations for Travel + Leisure Co., shared his extensive experience in the hospitality industry. Robinson discussed his early introduction to the sector through his family's business and how his career evolved from traditional hotel operations to leading a global vacation ownership company. He emphasised the importance of service, a value instilled in him from a young age, and how it has shaped his approach to hospitality throughout his career.
Robinson also recounted his international experiences, particularly in Indonesia and China, where he faced significant...2024-09-0337 min5 Star Conversations5 Star Conversation with Peter Tudehope - Balancing Tradition and TechnologyIn this episode of Five Star Conversations, host Brendon Granger interviews Peter Tudehope, the esteemed General Manager of Radisson Blu Plaza, Sydney. Peter, celebrating over 19 years with the hotel, has also served as the Regional Manager for Radisson Hotel Group, Australia Pacific, overseeing four properties. With a background in prominent roles at Radisson and Four Seasons, Peter's extensive experience and leadership have significantly shaped the hospitality industry in the region. He shares insights from his career journey, highlighting his ability to navigate through various operational challenges and transformations.
During the conversation, he recounts a particularly challenging day early in...2024-08-0542 min5 Star Conversations5 Star Conversation with Gavin Faull - The Future of Hospitality and TechnologyIn the latest episode of '5 Star Conversations,' Brendon Granger speaks with Gavin Faull, a prominent figure in the hospitality industry. Gavin's extensive background includes 40 years in hotel management, operations, and corporate development with prestigious groups like the Peninsula Group in Hong Kong, Kingsgate International, and Swiss-Belhotel International. As a Chartered Accountant and a fellow of multiple esteemed accounting institutes, Gavin's expertise extends beyond hospitality into various fields, including agriculture and education. His impressive achievements include founding the International Hotel School in Plymouth, the top hotel school in New Zealand, and contributing to hotel education in Australia, China...2024-07-0232 min5 Star Conversations5 Star Conversation with Joost Heymeijer - Tradition, Technology and the FutureIn this 5-star conversation with Joost Heymeijer from Toast Hospitality Advisory, we explored his distinguished career and philosophy in the hospitality industry. Joost began his journey at 17, driven by a fascination with the intricacies of hospitality. His career highlights include 12 years with Hilton International, developing from an idea and then managing Emirates Wolgan Valley Resort, and serving as Senior VP of Global In-Flight Catering at Emirates. Joost's approach emphasises the importance of a positive, HR-driven culture and servant leadership, valuing simplicity and the genuine care that defines true hospitality.
Joost's passion for hospitality was shaped by his...2024-06-0451 min5 Star Conversations5 Star Conversation with Dave Baswal - Leading with Heart at Ovolo HotelsIn this episode of "Five Star Conversations," Dave Baswal, CEO of Ovolo Hotels, shares his journey and insights into the innovative practices reshaping modern hospitality. Broadcasting from the vibrant ACDC suite at Ovolo Woolloomooloo, Dave discussed his rise to leadership within the Ovolo Group—a collection of boutique hotels that stand out for their commitment to unique guest experiences and heartfelt hospitality. Under Dave's guidance, the group has seen significant expansion and success, particularly in the realms of ethical practices and creative sustainability, showcasing his ability to blend strategic acumen with a passion for eco-friendly initiatives.
Throughout th...2024-04-2353 min5 Star Conversations5 Star Conversation with Adrian Williams - Embracing Hospitality's EvolutionIn "5 Star Conversations," Brendon speaks with Accor's COO for the Pacific, Adrian Williams. Adrian reflects on his start in food and beverage, a pivotal Canadian stint at Banff Springs Hotel, and his rise within Accor. His path shows the hospitality sector's dynamic nature and capacity for personal growth. He credits his parents for steering him towards hospitality, a field that's trained him and many others, providing diverse career paths.
Adrian discusses the sector's resilience post-COVID-19, its adaptability, and growth, highlighting new property styles and services. He's excited about hospitality's increasing role in daily life, such as events...2024-02-2843 min5 Star Conversations5 Star Conversation with Simon McGrath AM - Navigating a Three-Decade Journey in Hospitality LeadershipJoin us for a compelling conversation with Simon McGrath AM, one of Australia’s most accomplished Hoteliers as he reflects on three decades of experience. From the changing landscape of technology to envisioning the future of hotels, Simon shares invaluable insights for industry professionals and aspiring leaders alike. Discover the key elements that contribute to a successful career in hospitality and gain a deeper understanding of the dynamic evolution in the industry. Don't miss this engaging discussion on leadership, innovation, and the exciting future of hospitality.
Simon recounts his initial experiences working in pubs and hotels, starting fr...2024-01-3032 min5 Star Conversations5 Star Conversation with Michael Johnson - "Any day above ground is a good day"In this interview with Michael Johnson, CEO of Accommodation Australia, we take a personal and in-depth look at his remarkable journey in the hotel industry, which spans over four decades in Australia and New Zealand. We talk about his varied experiences, managing a diverse range of hotels, resorts, and tourist attractions. As well as Michael's significant involvement in every aspect of tourism accommodation, from his hands-on leadership in projects like the Park Royal Parramatta's redevelopment and relaunch to his crucial role during the challenging times of the COVID-19 pandemic.
Michael's story begins with a serendipitous entry into...2023-11-2942 min5 Star ConversationsConfession of an Old-School Hotelier in the Digital Age - Patrick Griffin AOMAn Interview with Patrick Griffiin AOM. Truly an industry legend and a gentleman.
Since I first met Patrick 33 years ago, I have admired him and followed his career.
Let me give you a little background on Patrick
His distinguished 48 years in hospitality have spanned two continents and five hotel groups.
His career started in 1963 as a trainee manager at The Grand Hotel in Eastbourne, a very traditional Victorian-era five-star hotel, where he found his passion for hospitality.
He joined Hilton Hotels in Amsterdam and returned to the luxury group of D...2023-11-071h 105 Star Conversations5 Star Conversation with Simon Wan - “Live life to the fullest”In the interview, we talk about Simon's early career in hospitality which happened to start by accident.
We also talked about his unknown talents, soccer and guitar. Of course, we also talk about technology.
Simon appreciates and embraces technology in the hospitality industry, despite not being a technology expert. He studied IT programming in the past and recognizes the importance of technology for enhancing productivity and adding value to the business. He believes that technology, like chat GPT, can enhance the guest experience and help hotels overcome labor challenges, which have become more pronounced after...2023-10-1245 min5 Star Conversations5 Star Conversation with Tish Nyar - Insights on Hospitality, Leadership, and Technology TrendsJoin us for a captivating conversation with Tish Nyar, a seasoned hospitality professional, as he shares his perspectives on the industry's core values, effective leadership, the delicate balance of technology, and preparing for an evolving future. Delve into his discussions on the importance of genuine guest interactions, the impact of inspirational leaders, the integration of technology without compromising human touch, and navigating challenges in a dynamic landscape. Discover Tish's insights on AI's role in call centers, the resilience required for unforeseen crises, and the delicate equilibrium between pent-up travel demand and sustainable tourism practices.
...2023-09-0435 min5 Star Conversations5 Star Conversation with Scott Boyes - The Future of Hospitality: Embracing Change & Human ConnectionIn this insightful conversation, Scott Boyes, an industry leader, discusses the evolving landscape of hospitality and the importance of fostering quality teams, hotel experiences, and guest appreciation. Amidst economic uncertainties and ongoing challenges, Scott highlights the resilience and adaptability of the industry. Looking ahead, he envisions a future where technology plays a supporting role, allowing hotel teams to enhance face-to-face interactions and provide exceptional experiences. Join us for an engaging discussion on the potential changes in the next three, five, and ten years, and how the hotel industry can position itself as a valuable asset class alongside commercial and...2023-08-0141 min5 Star Conversations5 Star Conversation with Mark Hodge - Carpe diemToday I have the pleasure of talking with Mark Hodge. Mark has had an extraordinary career in the hospitality and tourism sector which spans more than 30 years.
At the time of the interview, Mark was with The Star Entertainment Group as the General Manager of Hotels & Residences, Gold Coast. In this role, Mark oversaw The Star Gold Coast’s existing hotels – The Star Grand and The Darling, as well as the newly established The Star Residences*
Prior to that, Mark was with the Mantra Group for just over 12 years as Group General Manage...2023-07-1444 min