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A'verria Martin

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Brave UX with Brendan Jarvis 🇺🇦A’verria Martin, PhD - Building Bridges, ReOps, and PresenceA’verria Martin shares her remarkable story of reinvention, the challenges of establishing a global ReOps practice, and how she’s making the ‘seat at the table’ her own. Highlights include: How did you become a licensed marriage and family therapist? How did you navigate the transition from academia to industry? How have you worked with UXR leaders as you’ve built ReOps? How have you been developing your executive presence? How do you work with stakeholders to achieve your objectives? ====== Who is A’verria Martin, PhD? A’verria is the Director, Chie...

2023-11-131h 10

Awkward Silences

Awkward Silences #114 - What Does a UX Research Chief of Staff Do?The rise of UX research was a game changer in software design and development. As UX continues to grow in nearly every industry, research ops experts with strong leadership skills are critical for companies working at scale.In this episode, A'verria Martin, Director, Chief of Staff, Head of Research Operations and Strategy at ServiceNow, provides a high-level overview of the UX Research Chief of Staff role and explains why this position is in high demand. As A'verria shares her journey, she defines the role of UX Research Chief of Staff and outlines her core responsibilities.

2023-01-0535 min

UX Research Rundown

UX Research Rundown E006 - A’verria Martin, Chief of Staff, Head of Research Operations and Strategy at ServiceNowIn this episode Henrik chats with A’verria Martin, Chief of Staff and Head of Research Operations and Strategy at ServiceNow. They talk about her journey into leading research operations as well as the unique challenges of serving the research needs of a large enterprise. Scaling research impact, advice for up and coming researchers, and much more in the latest episode of the UX Research Rundown podcast.

2022-12-0838 min

The ResearchOps Podcast Episode 15: A’verria Martin: All Roads Lead to RomeJoin us and ServiceNow's A'verria Martin as we talk about how ResearchOps professionals often come from varied backgrounds, a love for business (but not meetings), how focusing on stakeholders and specific problems can help show value, and how often reops roles sound like you need to know everything. Spoiler alert - no one knows everything but lots of folks have useful skills. Listen in on our chat for more. Read the transcript of our chat here.

2022-05-2926 min