Shows
Lifelong Learning: Implementing Best Practice In BusinessS6-Ep1 | The value of leadership in digital transformation with Agnieszka BochackaIn this episode, Richard Pharro, CEO of APMG, speaks with Agnieszka Bochacka, a global leader in digital transformation, academic director, consultant, and author of the world’s first certified digital transformation methodology. With over a decade of international experience, Agnieszka shares her unique journey from project management to strategy and change leadership across sectors.A passionate advocate for women in tech, Agnieszka also mentors future leaders, supports start-ups in Central and Eastern Europe, and contributes to communities like PMI and Singularity University. Her proprietary organisational transformation audit model — the subject of PhD research — blends human and tec...2025-06-2737 min
Lifelong Learning: Implementing Best Practice In BusinessS5-Ep12 | Making change stick, with Jessica CrowIn this episode, Richard Pharro, CEO of APMG International, speaks with Jessica Crow, founder of Apogy, about the keys to making change stick.Too often, organisations invest in change initiatives that fail to take root. Jessica shares her insights on why traditional approaches fall short and what leaders can do to drive real, lasting adoption.Drawing from her extensive experience in change management, Jessica explains the psychology behind resistance, the role of leadership in fostering buy-in, and practical strategies to ensure that new ways of working become the norm. She emphasises the importance of engagement...2025-02-2825 min
Lifelong Learning: Implementing Best Practice In BusinessS5-Ep11 | Mastering portfolio management: insights on benefits optimisation with Stephen JennerIn this episode, Richard Pharro, CEO of APMG International, speaks with Stephen Jenner, a globally recognised expert in benefits and portfolio management. Dubbed the “Rottweiler of Benefits Management,” Steve has built a career transforming how organisations approach project portfolios. From his time in the UK government—where his benefits-led approach won the prestigious Civil Service Finance Award—to his work as a consultant, keynote speaker, and author, Steve has seen it all.Steve shares candid insights on the crucial role of portfolio management in today’s complex business environment. He explains the importance of "doing the right p...2024-11-0134 min
Lifelong Learning: Implementing Best Practice In BusinessS5-Ep10 | Cybersecurity beyond compliance, with Mike BattistellaIn this episode, Richard Pharro, CEO of APMG International, speaks with Mike Battistella, President and CTO of Solutions3, an award-winning consulting and training organisation.They discuss the critical misconceptions organisations have about cybersecurity, particularly the belief that passing a compliance audit equates to long-term security. Mike emphasises that compliance is merely the baseline, not the end goal. He highlights the importance of continuous improvement in cybersecurity practices, noting that organisations often neglect ongoing security measures once they pass an audit, leaving them vulnerable to breaches.Richard asks Mike about the challenges of integrating cybersecurity in...2024-09-2728 min
Lifelong Learning: Implementing Best Practice In BusinessS5-Ep9 | Harnessing AI for success, with Terry NealIn this episode, Richard Pharro, CEO of APMG International, engages in a comprehensive discussion with Terry Neal, distinguished expert in AI and cybersecurity training.Richard opens the conversation by asking Terry for a simple definition of AI; Terry responds by explaining AI is a machine’s ability to perform tasks that normally require human intelligence.Richard and Terry delve into the AI Practitioner Program, with Richard inquiring about its structure and objectives. Terry elaborates on how the program combines courses for AI prompt engineers and AI marketeers, culminating in a professional qualification. This program, rapidly ad...2024-08-3019 min
Lifelong Learning: Implementing Best Practice In BusinessS5-Ep8 | Behavioural insights: transforming leadership and Service Management with Robert den BroederIn this episode, Richard Pharro, CEO of APMG International, is joined by Robert den Broeder, managing director of OBM Dynamics B.V. and a seasoned coach and trainer. Robert shares his journey from teaching service management to exploring the critical role of human behaviour in achieving management excellence. Through his extensive research and practical experience, Robert unveils how Organizational Behavior Management (OBM) can address common business challenges such as improving safety, compliance, quality, and productivity.In our conversation, Robert discusses the significance of understanding and influencing behaviour to foster a positive organisational culture. He emphasises t...2024-07-2631 min
Level Up Your Career with APMG InternationalLevel Up your Career - How to become an earned value professional in 2024 Part 1APMG International presents our popular weekly panel Q&A show. This episode is about how to become an earned value professional in 2024. An opportunity to have your real-life questions answered.
Host: Ellie Bowett, APMG International
Question Master: Charlotte Miller, APMG International
Panelists:
Laurie Bowman is a Principal - Synchrony Projects
Sachin Melwani is a Principal - Dada
Mart Rovers is a Leadership Coach, Consultant and Trainer - INTERPROM
Darrel Popowich - Visionary, Inspirational Leader, Operations Excellence, Strategy & Execution2024-07-1959 min
Level Up Your Career with APMG InternationalLevel Up your Career – How to become a Change Manager in 2024 Part 2APMG International presents our popular weekly panel Q&A show. This episode is about how to become an Agile Change Agent. An opportunity to have your real-life questions answered.
Host: Nigel Mercer, APMG International
Question Master: Shanice Mitchell-Cox, APMG International
Panelists:
Veena Baggley - Principal Change Consultant at Ignite
Mark Rozner - Principal / Founder at Sunrise Path LLC
Ron Leeman - Owner at The Highway of Change
Robert Snyder - Founder & President at Innovation Elegance, LLC2024-07-051h 00
Level Up Your Career with APMG InternationalLevel Up your Career – Building the perfect project team in 2024 Part 1APMG International presents our popular weekly panel Q&A show. This episode is about Building the perfect project team in 2024 Part 1. An opportunity to have your real-life questions answered.
Host:
Stephan Brendal, APMG International
Question Master:
Suchitra Jacob, APMG International
Panelists:
Paul Sutton – Senior Trainer and Lead Consultant, Project Results
Gessica Briggs-Sullivan - Change Programme Leader, Amazon
Malini Jayaganesh - Strategic Advisor & Coach - ITSM Hub; Director Emeritus - Business Relationship Management Institute
Sarah Hills – Trainer, Carpe Omnia Training
Melissa Subban - People Strategist & Change Manage, HappyFactory
Etienne Shardlow - CEO & Lead Trainer, Symphonise Consulting2024-07-0157 min
Level Up Your Career with APMG InternationalLevel Up Your Career - Is being Agile the same as being scrum in 2024 Part 1APMG International presents our popular weekly panel Q&A show. This episode is about how to become an Agile Change Agent. An opportunity to have your real-life questions answered.
Host: Shanice Mitchell-Cox, APMG International
Question Master: Charlotte Miller, APMG International
Panelists:
Malini Jayaganesh is a Strategic Advisor & Coach - ITSM Hub; Director Emeritus - Business Relationship Management Institute
Richard Campbell is a Director, Product Engagement Lead at Agile Business Consortium
Sarah Olaifa is a Project Manager, HM Revenue & Customs (HMRC)
Belinda Waldock is an Agility Coach, Being Agile
Ana Aranda is a Training Catalogue Managing Director at Netmind2024-06-281h 01
Lifelong Learning: Implementing Best Practice In BusinessS5-Ep7 | Elevating Change Management: Strategic Insights with Karla MicallefIn this episode, Richard Pharro, CEO of APMG International, speaks with Karla Micallef, a veteran in leading enterprise-wide transformations. Karla brings over 20 years of experience across various industries, focusing on mergers and acquisitions, organisational model redesigns, and digital transformations. Recently elected as the global president chair of the board for the Change Management Institute, Karla is passionate about elevating the strategic importance of change management and believes that true organisational agility stems from building change capability and maturity at all levels.Karla underscores the critical role of leadership in successful change initiatives. She points out...2024-06-2818 min
Level Up Your Career with APMG InternationalLevel Up Your Career - How to become a PMO in 2024 Part 2APMG International presents our popular weekly panel Q&A show. This episode is about “How to become a PMO in 2024 Part 2”. An opportunity to have your real-life questions answered.
Host: Shanice Mitchell-Cox, APMG International
Question Master: Lory Quackenbush , APMG International
Panelists:
Robert Snyder - Founder & President at Innovation Elegance, LLC
Darrel Popowhich - Business Relationship Manager
Mark Rozner - Principal / Founder at Sunrise Path LLC
Gessica Briggs-Sullivan - Change Programme Leader at Amazon
Wijnand Lens - Lead Trainer at Capgemini Academy2024-06-211h 00
Level Up Your Career with APMG InternationalLevel Up Your Career - Using AI and Automations in Business in 2024 Part 1APMG International presents our popular weekly panel Q&A show. This episode is about Using AI and Automation in business in 2024 Part 1. An opportunity to have your real-life questions answered.
Host: Nick Houlton, APMG International
Question Master: Suchitra Jacob, APMG International
Panelists:
Mart Rovers - Leadership Coach, Consultant and Trainer - Interprom
Sachin Melwani – Principal, Dada
Dierk Söllner - Soloprenuer, Dierk Söllner
Ira Goel – Founder & CEO, Gira Group
Melissa Subban - People Strategist & Change Manage, HappyFactory2024-06-1759 min
Level Up Your Career with APMG InternationalLevel Up your Career – How to become a Business Relationship Manager in 2024 Part 1APMG International presents our popular weekly panel Q&A show. This episode is about how to become a Business Relationship Manager in 2024 Part 1 . An opportunity to have your real-life questions answered.
Host: Shanice Mitchell-Cox, APMG International
Question Master: Suchitra Jacob, APMG International
Panelists:
Malini Jayaganesh - Associate – ITSM Hub; Director Emeritus - BRM Institute
Sheila Roberts - Chief Progress Office, Resilience Professionals Ltd
Luca Gambetti - Trainer, E-quality Italia S.r.l
Mart Rovers - Leadership Coach, Consultant & Trainer, Interprom2024-06-1056 min
Level Up Your Career with APMG InternationalLevel Up your Career – Why is writing a better business case important in 2024 Part 1APMG International presents our popular weekly panel Q&A show. This episode is about why writing a better business case is important. An opportunity to have your real-life questions answered.
Host: Nick Houlton, APMG International
Question Master: Charlotte Miller, APMG International
Panelists:
Sarah Olaifa, Project Manager, HMRC
Eileen J Roden, Co-Founder of the House of PMO and Co-Author of the PMO Competency Framework
Karen Newnham, Principal Business Analyst
Maurice Diamond, CP3P Tutor and Coach, IPATS Ltd and Training Bytesize
Jon (Jonathan) Woad, Manager in the Public Sector team, Baringa Partners LLP2024-06-071h 05
Level Up Your Career with APMG InternationalLevel Up your Career – How to become a PPP Specialist in 2024 Part 2APMG International presents our popular weekly panel Q&A show. This episode is about how to become a PPP Specialist. An opportunity to have your real-life questions answered.
Host: Nick Houlton, APMG International
Question Master: Charlotte Miller, APMG International
Panelists:
Nyananso Ekanem, Managing Consultant, Weircapacity
Maurice Diamond, CP3P Tutor and Coach, IPATS Ltd and Training Bytesize
Andre Kruger, PPP Training Online
Abhaya Agarwal, Retired Partner for Strategy and Transactions, EY
Duane Passman, Director and Owner at Percipio Consulting Ltd2024-06-031h 07
Level Up Your Career with APMG InternationalLevel Up Your Career - How to become a Project Manager in 2024 Part 2APMG International presents our popular weekly panel Q&A show. This episode is about how to become a project manager in 2024. An opportunity to have your real-life questions answered.
Host: Nick Houlton, APMG International
Question Master: Charlotte Miller, APMG International
Panelists:
Darrel Popowich - Visionary | Inspirational Leader | Operations Excellence | Strategy & Execution
Christina Sejr Pedersen - Director of Half Double Institute
Bina Champaneria - Project Management Trainer
Wijnand Lens - Lead Trainer at Capgemini
Mark Rozner - Founder and Principal Consultant, Sunrise Path LLC2024-05-311h 05
Lifelong Learning: Implementing Best Practice In BusinessS5-Ep6 | From SLAs to XLAs: Redefining customer experience, with Anthony OrrIn this episode, renowned ITSM expert Anthony Orr joins Richard Pharro, CEO of APMG International, for an insightful discussion on the intricacies of service level agreements (SLAs) and the evolution towards experience level agreements (XLAs). They delve into the impact of SLAs on organisational behaviour, exploring both their benefits and shortcomings. Through thought-provoking questions, Richard prompts Anthony towards the broader implications of service excellence and the importance of understanding service value from a customer-centric perspective.Anthony explores the industry shift from service level agreements (SLAs) to experience level agreements (XLAs), and the profound impact of c...2024-05-3130 min
Lifelong Learning: Implementing Best Practice In BusinessS5-Ep5 | The art of behavioural change, with Sarah HillsIn this episode, Richard Pharro, CEO of APMG International, speaks to Sarah Hills, Change expert and Founder of Carpe Omnia Training.They explore the intricacies of organisational change and the challenges of introducing best practices. Richard prompts Sarah about the behavioural shifts required for successful implementation, to which Sarah stresses the importance of establishing trust and openness with clients.She elaborates on her consulting approach, emphasising the need to understand current organisational behaviours before delivering training solutions. The conversation takes a deep dive into the concept of agility within organisations, with Sarah highlighting the need...2024-04-2624 min
Lifelong Learning: Implementing Best Practice In BusinessS5-Ep4 | Neuroscience and Change: cracking the leadership code, with Tibisay VeraIn this episode, Richard Pharro, CEO of APMG International, speaks with Tibisay Vera, neuroscientist, and creator of the PEPE model – Neuroscience for Change. Delving into Tibi's wealth of experience spanning over two decades in change and leadership, this episode uncovers the profound impact of neuroscience on managerial effectiveness and team motivation amidst the backdrop of today's dynamic work environments.Tibi probes into the ways understanding neuroscience can empower leaders to navigate the complexities of modern workplaces. From unravelling the mysteries of the brain's response to stress and reward, to exploring the concept of authenticity through a n...2024-03-2823 min
Lifelong Learning: Implementing Best Practice In BusinessS5-Ep3 | The power of PMOs in decision-making, with Eileen RodenIn this episode, Richard Pharro, CEO of APMG International, speaks to Eileen Roden, Director and Co-Founder of House of PMO.Delving into the heart of modern project management, this episode navigates the intricate terrain of PMOs' vital role in today's dynamic business environment.On the implications of transitioning into a project economy, Eileen explains how PMOs can facilitate successful project delivery while ensuring benefits realisation. Through the lens of optimism bias, we explore how PMOs can serve as guardians of professional judgment, challenging assumptions and promoting evidence-based decision-making.The conversation extends to the...2024-03-0131 min
Lifelong Learning: Implementing Best Practice In BusinessS5-Ep2 | Navigating AI, Creativity, and Community in Technical Communication, with Liz HermanIn this episode, Richard Pharro, CEO of APMG International, welcomes Liz Herman, elected Vice President of the Society for Technical Communication and a Senior Manager in knowledge content training with Accenture Federal Services.Richard and Liz discuss the impact of artificial intelligence (AI) on technical communicators and how the Society is leveraging support to its members throughout shifts in technology. Liz advocates for the importance of human collaboration with AI, referring to technical writers as "co-pilots" and emphasising the need for creative thinking skills, particularly those demonstrated by individuals with backgrounds in English, literature, or philosophy.2024-01-3129 min