Shows
Receivables PodcastThe Bureaus, Inc. | Marian Sangalang on Selecting Debt Buyer Software | Ep 200Tune in for a chat with Marian Sangalang, Vice President at The Bureaus, Inc. Marian shares experienced advice for managing big technology projects and the organizational change that comes with them. Learn more with this week’s #ReceivablesPodcast, hosted by Adam Parks! #Receivables #ReceivablesManagement #AccountsReceivable #ARMindustry #DataSecurity #LatitudebyGenesys #DebtBuyer #DebtCollection #TheBureausIncMarian Sangalang - https://www.linkedin.com/in/marian-sangalang-crcp-38b0b011/ The Bureaus, Inc. - https://thebureaus.com/ Latitude by Genesys - https://receivablesinfo.com/profile/latitude-by-genesys/ Adam Parks - https://www.linkedin.com/in/adamparks/Receiv...2024-12-0533 min
Receivables PodcastARM Compliance Business Solutions | Debra Ciskey talks Debt Collection Diversification | Ep 199Tune in for a chat with Debra Ciskey, Senior Compliance Advisor at ARM Compliance Business Solutions, about the challenges and questions collection agencies have when diversifying into new products. Debra and Adam talk about why diversification is important, how different types of companies view diversification, economies of scale vs. economies of scope, and challenges of debt collection company diversification. Learn more with this week’s #ReceivablesPodcast, hosted by Adam Parks! Subscribe to Receivables Info and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics, trends, and emerging issues...2024-11-2125 min
Receivables PodcastThe Bureaus, Inc. | Lorenzo Alcantar: Personality Assessments for Finding the Right Fit | Ep 198Tune in for a chat with Lorenzo Alcantar, Director of Performance Management at The Bureaus, Inc., about the Rainmaker Assessment. Hear about the purpose and benefits of using the test including team and vendor management, filling positions with the right person, and more. If you’re looking for inspiration on motivating people, improving your organization, and retaining talent, this episode is for you. Learn more with this episode of #ReceivablesPodcast, hosted by Adam Parks! To learn more about the Rainmaker Assessment, click here: https://www.therainmakergroupinc.com/assess Subscribe to Receivables Info and don’t miss a...2024-11-1417 min
Receivables PodcastYrefy, LLC | Dan Parks on Student Loan Refinancing & Student Loan Options | Ep 197Tune in for a chat with Dan Parks, EVP at Yrefy, LLC, about federal student loan options, insights on refinancing, repayment challenges for private student loans, and more. Learn more with this episode of #ReceivablesPodcast, hosted by Adam Parks! Want to hear more on student loans? Watch these previous episodes: Yrefy | Dan Parks provides insights on defaulted private student loans, loan forgiveness | Ep 177 - https://receivablespodcast.com/videos/yrefy-dan-parks-provides-insights-on-defaulted-private-student-loans-loan-forgiveness-ep-177/TransUnion | Dan Simmons on the State of the Receivables Economy 2024 | Ep 184 - https://receivablespodcast.com/videos/transunion-dan-simmons-on-the-state-of-the-receivables-economy-2024-ep-184/ Subsc...2024-11-0725 min
Receivables PodcastACA Intl. - Cybersecurity Collective | Sameer Maini, Jonathan Goldberger, Chanh Nguyen | Ep 196Cybersecurity is the biggest threat for businesses today. Thankfully, there are resources to help. The ACA Cybersecurity Collective connects cybersecurity qualified individuals with information security experts to protect your collection agency operations. Tune in for a chat with a few of those experts: Sameer Maini, CIO at State Collection Service, Inc. & CEO at CollaborationRoom.ai; Jonathan Goldberger, SVP - Security Practice & Strategic Sales at TPx; and Chanh Nguyen, Owner/Principal at Business Integration Services, Inc. The Cybersecurity Collective provides a private forum for members to ask (and answer) questions about cybersecurity and how to protect yo...2024-10-3130 min
Receivables PodcastReceivables Management Association Intl. (RMAI) | Mike Becker: New Executive Director | Ep 195Tune in for a chat with Mike Becker, the new Executive Director of Receivables Management Association International. Mike talks about participation in the advocacy and education process in Washington D.C., building relationships with legislators and regulators, empowering organizations, RMAI certification, the upcoming national election, the importance of membership engagement in #RMAI, and more. Learn more with this episode of #ReceivablesPodcast, hosted by Adam Parks! Mike Becker - https://www.linkedin.com/in/beckermike/ Receivables Management Association International (RMAI) - https://rmaintl.org/ Subscribe to Receivables Info and don’t miss an episode as we si...2024-10-2428 min
Receivables PodcastBarron & Newburger, P.C. | Mitchell Williamson: Settlement Negotiations | Ep 194Tune in for a chat with Mitchell Williamson, Of Counsel at Barron & Newburger, P.C., about lessons learned in the world of legal collections. Mitch shares examples from his extensive experience in the industry about lawsuits, settlements, defense litigation, reputation protection, and more. Learn more with this episode of #ReceivablesPodcast, hosted by Adam Parks! Mitch Williamson - www.linkedin.com/in/mitch-williamson-bb89b520/ Barron & Newburger, P.C. - bn-lawyers.com/ Subscribe to Receivables Info and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics, trends, and emerg...2024-10-1730 min
Receivables PodcastNational Credit Adjusters | John Nokes on Applying AI in Receivables Management | Ep 193Tune in for a chat with John Nokes, Chief Information Officer at National Credit Adjusters, about applying AI in receivables management. Hear about building guardrails, structured vs unstructured data, computing power and storage, AI use cases, finding efficiency & calculating ROI, and regulatory precautions for debt collection AI. Learn more with this week’s #ReceivablesPodcast, hosted by Adam Parks! Subscribe to Receivables Info and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics, trends, and emerging issues that are important today. #Receivables #AI #ReceivablesManagement #ReceivablesPodcast #AccountsReceivable #ARMindustry Joh...2024-10-1028 min
Receivables PodcastACA International | Tim Haag & Mindy Chumbley look ahead at ACA Visionaries & Fall Forum | Ep 192Tune in for a chat with Tim Haag and Mindy Chumbley, President and Board Member of ACA International, about the upcoming #ACAVisionaries and #ACAFallForum events taking place in Chicago, November 5-8, 2024. While the focus of Visionaries is people, the focus of Fall Forum is operations. With exciting networking opportunities and more panels than ever, this is a don’t-miss event for collection agencies to gather, get inspired, and be encouraged with insights, ideas, and innovations to bring home and apply to their businesses. Learn more with this week’s #ReceivablesPodcast, hosted by Adam Parks.Subscribe to Receivables Info...2024-10-0318 min
Receivables PodcastARM Compliance Business Solutions | Sara Woggerman talks AI from a Compliance Perspective | Ep 191Tune in for a chat with Sara Woggerman, President of ARM Compliance Business Solutions, about the implementation of “AI” (more specifically, machine learning and natural language processing) from a compliance perspective. The value and ability of identifying trends from large data sets, such as disputes and complaints, is one of the prime opportunities for creating efficiencies and increasing compliance. We know that the CFPB will expect any business implementing these tools to explain “what’s in the black box,” so it will be critical to prevent bias with AI testing, build proactive AI guardrails, and ensure consumer protection. To contact Sa...2024-09-2625 min
Receivables PodcastNational Creditors Bar Association (NCBA) | Barbara Nilsen & Sarena Gaylor talk NCBA Connect 2024 | Ep 190Tune in for a chat with Barbara Nilsen, President of National Creditors Bar Association and Sarena Gaylor, Board Member of NCBA and New Orleans native about the upcoming #NCBAConnect conference October 21-24 in New Orleans, LA. Hear about what to expect, new events, expanded networking opportunities, CLE sessions, judicial guest speakers, and more.Learn more with this week’s Receivables Roundtable, hosted by Adam Parks! National Creditors Bar Association (NCBA) - https://www.creditorsbar.org/ NCBA on LinkedIn - https://www.linkedin.com/company/nationalcreditorsbarassociation/ Barbara Nilsen - https://www.linkedin.com/in/barbara-nilsen-52866161/ Sa...2024-09-1916 min
Receivables PodcastMidlands Credit Management | Jessica James on Maximizing Data Management | Ep 189Tune in for a chat with Jessica James, Senior Performance Manager at Midland Credit Management, about data sets & operations, the challenge of various KPIs, evaluating vendor data quality, establishing & testing data experiments, and identifying correlations & value-adds from data analysis. Learn more with this week’s Receivables Roundtable, hosted by Adam Parks! Watch Now - Subscribe to Receivables Info and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics, trends, and emerging issues that are important today. #Receivables #ReceivablesManagement #DataAnalytics #DebtBuying #FinancialServicesJessica...2024-09-1217 min
Receivables PodcastACA International Members Discuss Risk Mitigation Programs & Reducing Insurance Premiums | Ep 188Tune in for a chat with ACA International members David Schultz, David Williams, and John Bedard about Cyber, E&O, and other types of insurance necessary for receivables firms. You’ll also learn about the evolution of ACA’s risk mitigation programs, including the legal think tank actively supporting member agencies through attorney-agency partnerships. Regardless of agency size, insurance is a must, as is membership in associations like ACA that provide critical support through a variety of industry-wide programs. Learn more about ACA’s risk management programs here: https://www.acainternational.org/risk-management/ Learn more with this episode...2024-09-0521 min
Receivables PodcastLandmark Strategy Group | Don DiGiacomo on Credit Union Debt Sales & Debt Sales Compliance | Ep 187Tune in for a chat with Don DiGiacomo, Director of Compliance at Landmark Strategy Group. From the experienced lens of credit union debt sales and debt sales compliance, Don shares insights about building relationships with small-volume clients; improving service, capability, and compliance through technology tools; protecting creditor-consumer relationships; and working with regional clients such as credit unions who may be new to selling accounts.Learn more with this week’s Receivables Roundtable, hosted by Adam Parks! Don DiGiacomo - https://www.linkedin.com/in/don-digiacomo-5b80361b/ Landmark Strategy Group - https://thelandmarkcorp.com/ 2024-08-2916 min
Receivables PodcastNational Creditors Bar Association (NCBA) | Eleanor Tami on the Benefits of NCBA Membership | Ep 186Tune in for a chat with Eleanor Tami, Attorney & Shareholder at Gordon, Aylworth, & Tami, P.C., about her National Creditors Bar Association membership. Tami notes the value of the legal community she gained and didn’t realize she was missing until she became involved in NCBA. Networking with colleagues and industry friends as well as sharing experiences and lessons learned is just one benefit she finds in NCBA membership, but Tami also speaks of the advocacy, education, and events she appreciates from the association. Coming up in October is the #NCBAConnect annual event, to be held in New Orleans Oc...2024-08-2317 min
Receivables PodcastCredTech Consulting LLC | Susan Richards on the Art of Receivables Consultancy | Ep 185Tune in for a chat with Susan Richards, Founder & CEO at CredTech Consulting LLC, about project-oriented consulting in the receivables industry and the art of successful consulting. Susan specializes in bringing her extensive business development and operations leadership experience to the table at growing collections businesses and BPOs globally. From building relationships to breaking down barriers, Susan is an inspiring source of industry expertise.Susan Richards - https://www.linkedin.com/in/susanrichards23/ CredTech Consulting LLC - https://www.linkedin.com/company/credtech-consulting-llc/ Learn more with this week’s Receivables Roundtable hosted by Adam Park...2024-08-1628 min
Receivables PodcastTransUnion | Dan Simmons on the State of the Receivables Economy 2024 | Ep 184Tune in for a chat with Dan Simmons, Sr. Director of Consulting - Financial Services at TransUnion. Dan covers recent origination and delinquency trends in Unsecured Personal Loans, Bankcards, Auto Financing, and Mortgages— and the effects those trends have had on lenders and borrowers. 👉 *If you haven’t already taken the TransUnion 2024 Debt Collection & Insights Survey, we encourage you to spend a few minutes to do so here before August 20, 2024: https://receivablesdata.questionpro.com/a/TakeSurvey?tt=2RmawzqDAi8ECHrPeIW9eQ%3D%3D Learn more with this Receivables Roundtable, hosted by Adam Parks! Dan Simmons...2024-08-0818 min
Receivables PodcastCollaborationRoom.ai | Jason Hiland talks about supporting a remote call center workforce | Ep 183Tune in for a chat with Jason Hiland, EVP of Sales at CollaborationRoom.ai, about facial recognition technology for supporting remote call center workforces. Jason shares unintended benefits of having this technology deployed, layered security protocols, and WFH case studies. Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Jason Hiland - https://www.linkedin.com/in/jasonhiland/ CollaborationRoom.ai - https://www.linkedin.com/company/collaborationroom-ai/ Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as we sit down with accounts receivable industry notables to discuss...2024-08-0224 min
Receivables PodcastLatitude by Genesys, TEC Services Group | Rob Fite on Successful Technology Implementations | Ep 181Tune in for a chat with Robert Fite, Senior Sales Consultant at TEC Services Group with a focus on the Latitude by Genesys solution. Rob covers resources for new tech implementation, project scoping, support for initial configuration, managing costs, training, and more.Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Robert Fite - https://www.linkedin.com/in/robert-fite-3003494/ Latitude by Genesys - https://www.tecsg.com/latitude/Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as we sit down with accounts receivable industry notabl...2024-07-1819 min
Receivables PodcastZiZo Technologies, Inc. | Jimmy Chebat: Gamification and Employee Engagement in Collections | Ep 182Tune in for a chat with Jimmy Chebat, Founder at ZiZo Technologies, Inc., about ways to incentivize employee engagement, build trust, and create data-driven motivation among teams. While creating fun at work, this gamification company is also automating KPI insights to modernize workforce management and reduce the need for administrative work while boosting opportunities for “happiness management” and employee retention. Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Watch Now - Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as we sit down with accounts receivable...2024-07-1820 min
Receivables PodcastReceivablesData.com | TransUnion 2024 Debt Collection Survey Begins | Ep 179 *Special Release*Tune in for a chat with the newly formed team at ReceivablesData.com about the TransUnion 2024 Debt Collection Trends & Insights Survey. TransUnion has partnered with ReceivablesData.com to conduct the survey in 2024. Learn more with this week’s Receivables Roundtable featuring the ReceivablesData.com team, Mark Naiman, Bharath Ramachandra, and Adam Parks!ReceivablesData.com is accepting survey submissions from June 20th to August 20th with the final report expected to be published at the end of 2024. Participation in the survey is anonymous and results will only be presented in an aggregate analysis. Participate in the survey by vi...2024-06-2616 min
Receivables PodcastTransUnion | Jeff Ragsdale talks about data analysis and its value in collections strategy | Ep 178Tune in for a chat with Jeff Ragsdale, Major Account Executive at TransUnion, about building valid data experiments. It’ll bring you back to the scientific method—from establishing what you’re testing for and gathering the data, to predicting the outcome and running the experiment, to communicating results and reviewing the data. New data and new risk abound in the industry, and properly leveraging data sets can lead to much more detailed conversations and better outcomes. Those who learn to make the most of it will remain a step ahead by knowing where to best spend their time and av...2024-06-2022 min
Receivables PodcastYrefy | Dan Parks provides insights on defaulted private student loans, loan forgiveness | Ep 177Tune in for a chat with Dan Parks, EVP of Operations at Yrefy, LLC. Dan provides interesting insights into the defaulted private student loan space where many borrowers have struggled to find strategies to get out of debt. From customizing fixed rate low-interest loans to educating borrowers and combating misinformation, the solutions serve a true need in the consumer marketplace. Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics...2024-06-1722 min
Receivables PodcastStillman Law Office / National Creditors Bar Association | Michael Stillman: NCBA Hill Days | Ep 176Tune in for a chat with Michael Stillman, Owner of Stillman Law Office and President-Elect of the National Creditors Bar Association. Attorney Stillman discusses the NCBA Hill Days event, which took place May 22-23, including objectives, the process of drafting sponsors, the CFPB visit, and the value of “having a seat at the table.” Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics, trends, and emerging issues that are import...2024-06-1119 min
Receivables PodcastConcepts2Code | Mark Reinhard talks software solutions for better consumer experiences | Ep 175Tune in for a chat with Mark Reinhard,Owner/Software Architect at Concepts2Code, about his role in the development of branded consumer portals designed to integrate seamlessly with websites. As the eCommerce marketplace expands rapidly and consumer behavior migrates increasingly to mobile devices, it becomes more and more critical to consider the user experience from modern perspectives better aligned with the expectation of intuitive online account management with as few clicks as possible. Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss a...2024-06-0718 min
Receivables PodcastP&B Capital Group | Ryan Kazmark Shares His Experience With the ROI of RMAI Certification | Ep 174Tune in for a chat with Ryan Kazmark, COO at P&B Capital Group, about his experience with the RMAI certification program. P&B has been a Certified Receivables Business since 2020. Ryan dives into the benefits and ROI they have found as a collection agency maintaining the certification, as well as perks of membership in general for those who may not be as involved or familiar with the association. Learn more with this week’s Receivables Roundtable, hosted by Adam Parks! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as we sit do...2024-06-0320 min
Receivables PodcastTroutman Pepper | Kim Phan Shares Expertise on ADA Website Compliance & Regulatory Interest | Ep 173Tune in for a chat with Kim Phan, Privacy & Data Security Partner at Troutman Pepper, about changes in ADA, complexities in the marketplace, regulatory interest, compliance in the law, the impact of AI, and speculation on upcoming changes. Kim is a wealth of knowledge and shares loads of insight from her depth of experience. Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics, trends, and emerging issues that are im...2024-05-2329 min
Receivables PodcastDebtConnection | Holly Naiman - Collection & Recovery Solutions, Debt Connection Symposium | Ep 172Tune in for a chat with Holly Naiman, planner and co-host extraordinaire with Collection & Recovery Solutions and Debt Connection Symposium. Holly dishes about her role in helping to plan and host two major industry conferences with her husband and industry veteran, Mark Naiman. With a professional management background in the food and beverage industry, she brings a lot to the table when it comes to making sure everyone’s experience is above par at these two major events. You may have seen her around conferences throughout the years, and if you’ll be attending #CRS2024, you’ll have the pleasu...2024-04-2619 min
Receivables PodcastEpicenter | Altaf Sayed chats about ARM BPO in Mumbai, India | Ep 171Tune in for a chat with Altaf Sayed, VP, Sales & Solutions at Epicenter, about BPO in Mumbai, India— including reasons behind enduring outsourcing success in Mumbai and creating a more international perspective in receivables associations. Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics, trends, and emerging issues that are important today. #Receivables #ReceivablesManagement #BPO #MumbaiAltaf Sayed - https://www.linkedin.com/in/altafsaye...2024-04-2222 min
Receivables PodcastDebtLink | Chris Murphy on Building a Marketplace of Receivables Services | Ep 170Tune in for a chat with Chris Murphy, Principal at DebtLink, about building a digital marketplace of receivables services. Chris, who doubles as Santa in the winter, is making a list and checking it twice— use the reviews to find who’s playing nice. (Picture of Santa Murphy in the comments below!)Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics, trends, and emerging issues that are important today. 2024-04-1624 min
Receivables PodcastPollack & Rosen, P.A. | Michael A. Gold Shares His Experience in Class Action Defense | Ep 169Tune in for a chat with Michael Gold, Litigation Defense Attorney at Pollack & Rosen, P.A., about trends and issues he has encountered in Class Action Defense cases while representing creditors and debt buyers. Michael is a seasoned litigator with specialized expertise in financial, securities fraud, and class action defense and the newest addition to the Pollack & Rosen Litigation Defense Division. Michael Gold - https://www.linkedin.com/in/attymichaelgold/ Pollack & Rosen, P.A. - https://www.linkedin.com/company/pollackrosen/ Adam Parks - https://www.linkedin.com/in/adamparks/Receivables Info - htt...2024-04-0524 min
Receivables PodcastWebRecon LLC | Jack Gordon Discusses Entrepreneurship and Selling Your Business | Ep 168Tune in for a chat with Jack Gordon, CEO at WebRecon LLC, about starting a business, being accessible to clients, selling a business, and exploring new ideas as a serial entrepreneur. While most in the space know Jack for WebRecon, it’s just one of many projects he has developed over the years and one of several things he is currently involved in. Learn more with this week’s Receivables Roundtable! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as host, Adam Parks sits down with accounts receivable industry notables to discuss topics, trends...2024-03-2939 min
Receivables PodcastCollection and Recovery Solutions | Mark Naiman shares what’s new at CRS 2024 | Ep 167Tune in for a chat with Mark Naiman, Host of Collection and Recovery Solutions, about what to look forward to this May at CRS 2024. It’s not too late to sponsor, so listen to find out how and why to attend, including what makes the event unique from other industry events. Head over to the website to request an invitation and find out more about what’s on the agenda: https://collectionrecoverysolutions.com/ Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode...2024-03-2215 min
Receivables PodcastCapital Management Services, LP | Larry Costa on 1st & 3rd Party Collections Differences | Ep 166Tune in for a chat with Larry Costa, President at Capital Management Services, LP, about the differences between First Party and Third Party collections and how to expand to diversify your revenue stream. CMS was one of the first pioneers in the industry to push into the First Party space and expand from there into other BPO services. From differences in compensation structures to different methodologies and opportunities for growth, Larry provides multiple experienced insights for other businesses interested in taking first steps into First Party collections. For those interested in exploring more after this video, click h...2024-03-1522 min
Receivables PodcastReceivables Roundtable Ep. 164 - Jon Daane - TEC Services Group: Bridging Systems with Solutions-Driven SalesTune in for a chat with Jon Daane, VP of Sales & Marketing with TEC Services Group, about the consultative, solutions-oriented environment of TEC Solutions and what it takes to implement and manage technology system changes effectively. From starting with a vision to removing fear to strategic, incremental improvements, Jon provides listeners with some key tips on first steps to new technologies. Learn more with this week’s Receivables Roundtable hosted by Adam Parks! Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as we sit down w...2024-03-0421 min
Receivables PodcastReceivables Roundtable Ep. 163 - Neil Mastellone - Velo Law: Debt buyer and law firm perspectivesTune in as Receivables Roundtable Founder, Adam Parks talks with Neil Mastellone, Director of Business Development at Velo Law. Neil’s experience working with a debt buyer that managed law firms has helped him understand customer needs now that he works for a law firm. The two dive into debt buyer and law firm perspectives on goals and strategy, finding the complementary balance between leveraging the best of both technology and human talents, preparing for the influx of account volume, and more.Learn more with this week’s Receivables Roundtable! Subscribe to Receivables Info, follow #Recei...2024-02-2317 min
Receivables PodcastReceivables Roundtable Ep. 162 - Aristotle Sangalang, The Bureaus, Inc: Perspective on analyticsTune in as Receivables Roundtable Founder, Adam Parks talks with Aristotle Sangalang, President and Chief Compliance Officer at The Bureaus, Inc. about the evolving use of analytics in the industry, growing a data-driven operation, extracting and analyzing aggregate datasets to inform action, and more. Learn more with this week’s Receivables Roundtable! Aristotle Sangalang - https://www.linkedin.com/company/the-bureaus-inc/ The Bureaus, Inc. - https://thebureaus.com/ Adam P...2024-02-1623 min
Receivables PodcastReceivables Roundtable Ep. 161 - Brett Soldevila - Security Credit Services: Becoming President of RMAITune in as Receivables Roundtable Founder, Adam Parks talks with Brett Soldevila, CCO at Security Credit Services /EquiPro Holdings and newly elected President of Receivables Management Association International. Brett discusses his path to becoming RMAI President, what he would like to focus on during 2024, and more. Brett Soldevila - https://www.linkedin.com/in/brett-soldevila-cpa-cfe-713583b/ Security Credit Services / EquiPro Investments - https://www.equiproinvestments.com/ Receivables Management Association International (RMAi) https://rmaintl.org/ Adam Parks - https://www.linkedin.com/in/adamparks/Receivables Info - https://receivablesinfo.com/Stay curr...2024-02-1220 min
Receivables PodcastReceivables Roundtable Ep. 160 - John Tonetti: The Evolution of the CFPB from a Former InsiderTune in for this Special Episode as Receivables Roundtable Founder, Adam Parks talks with John Tonetti, retired Senior Policy Analyst with the #CFPB and semi-retired compliance and regulatory consultant. The two discuss the evolution of the Bureau, former and current leadership, the law and its interpretation, consumer banking, and more. *The opinions discussed in this episode are personal opinions and do not represent those of any organization, including Receivables Info. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.l...2024-02-0228 min
Receivables PodcastReceivables Roundtable Ep. 159 - Mellisa Massey - National Credit Adjusters: RMAI Value & LeadershipTune in as Receivables Roundtable Founder, Adam Parks talks with Mellisa Massey, Director of Business Development at National Credit Adjusters, LLC about the value of #RMAI involvement and her own experience with the association — from the certification program to networking opportunities to committee volunteerism. After 20+ years in the industry and years of RMAI events and committee involvement, Missy is running for a seat on the Board of Directors at #RMAI2024. Check out her previous Roundtable appearance on the topic of future industry leadership here: https://www.youtube.com/watch?v=TkIuPCiEc40 Stay current with industry news...2024-02-0116 min
Receivables PodcastReceivables Roundtable Ep. 158 - Ed Forbes with Stirling Capital LLC: New breed of specialty financeTune in for a special episode as Receivables Roundtable Founder, Adam Parks talks with Ed Forbes, CEO at Stirling Capital LLC about his focus in 2024, patient investing, recoveries in the #fintechfinance and #onlinelending space, boutique problem-solving, and a new breed of #specialtyfinance. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an episode or want to appear on a Receivables Roundtable video? Email us at contact@receivablesinfo.com2024-01-3016 min
Receivables PodcastReceivables Roundtable Ep. 157 - Todd Lansky - Resurgence Legal Group, PC: Law Firms & Debt BuyingTune in as Receivables Roundtable Founder, Adam Parks talks with Todd Lansky, President at Resurgence Legal Group, PC about the intersection of collections law firms and debt buying. The two discuss marketplace opportunities and limitations, how to leverage technology across an organization, keeping up with evolving regulations, and the importance of who you do business with.Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an episode or want to...2024-01-2520 min
Receivables PodcastReceivables Roundtable Ep. 156 - Rob Fite - TEC Services Group: Data Solutions & System ConversionsTune in as Receivables Roundtable Founder, Adam Parks talks with Rob Fite, Senior Sales Solution Advisor with TEC Services Group. For those exploring the idea of upgrading their organization’s tech stack and data management ecosystem, listen for experienced tips and insights on system conversions and updates. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an episode or want to appear on a Receivables Roundtable video? Email us at...2024-01-2319 min
Receivables PodcastReceivables Roundtable Ep. 155 - Stephan Venter - Nutun: South Africa, a receivables BPO destinationTune in as Receivables Roundtable Founder, Adam Parks talks with Stephan Venter, Senior VP for Sales at Nutun about South Africa as a receivables BPO destination. Learn more about why businesses choose to leverage BPO outsourcing on a global scale, the infrastructure in South Africa, movement towards digital communications, and more. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an episode or want to appear on a Receivables R...2024-01-1221 min
Receivables PodcastReceivables Roundtable Ep. 154 - Manny Plasencia & Mark Naiman: TU Collection Industry 2023 reportTune in as Receivables Roundtable Founder, Adam Parks talks with Manny Plasencia, Global Head of Collections at eBay and Mark Naiman, Managing Partner of ITP MDR, LLC and Host of the Collection Recovery Solutions and Debt Connection Symposium conferences. The three dive into the data found in the #TransUnion 3rd Party Collection Report. Download the full report and share your thoughts: “Seizing the Opportunity in Uncertain Times: The Collections Industry in 2023.”Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www...2024-01-0443 min
Receivables PodcastReceivables Roundtable Ep. 153 - Katalina Dawson with Branding Arc discusses new Career Path podcastTune in as Receivables Roundtable Founder, Adam Parks talks with Katalina Dawson, Director of Sales and Marketing at Branding Arc, about her new role and exciting plans to bring her creative arts and events background to the receivables world as she gets ready to roll out her new podcast, “Career Path.” Katalina will take the approach of learning from those ahead of her on their career journeys for listeners to join alongside her in growing as a professional—both in general and within the receivables management industry. Stay current with industry news by liking and subscribing to Receiva...2024-01-0416 min
Receivables PodcastReceivables Roundtable Ep. 152 - Nabil Foster - Barron & Newburger: Intersection of AI & RegulationTune in as Receivables Roundtable Founder, Adam Parks talks with Nabil Foster, Attorney and Shareholder with Barron & Newburger, P.C. about the intersection of AI and regulation. Get an experienced legal perspective on the implementation of AI tools across business operations, including common pitfalls and things to consider before deployment.Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an episode or want to appear on a Receivables Roundtable...2023-12-2225 min
Receivables PodcastReceivables Roundtable Ep. 151 - Pete Klipa - Harvest Strategy Group: The art of vendor managementTune in as Receivables Roundtable Founder, Adam Parks talks with Pete Klipa, COO at Harvest Strategy Group about legal and agency vendor onboarding and management processes. From fundamentals to critical feedback loops to supplemental ad hoc or ongoing adaptations as client needs arise, ongoing transparent communication emerges as a key critical factor. Learn more with this week’s Receivables Roundtable! Have an idea for an episode or want to appear on a Receivables Roundtable video? Email us at contact@receivablesinfo.comPete Klipa - https://www.linkedin.com/in/pete-klipa-0200b517/ Harvest Strategy Group - ht...2023-12-1524 min
Receivables PodcastReceivables Roundtable Ep. 150 - Lynn Reynolds with CBE Companies: Building effective teams in 2024Tune in as Receivables Roundtable Founder, Adam Parks talks with Lynn Reynolds, Chief Sales Officer with CBE Companies about building good teams. Lynn shares methodologies and tools she has learned over time for recruiting, screening, and hiring as well as tips and tricks for managing remote work, and more! Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an episode or want to appear on a Receivables Roundtable video? E...2023-12-0720 min
Receivables PodcastReceivables Roundtable Ep. 149 - Barbara Nilsen & Liz Terry: What’s new at NCBA in 2024?Tune in as Receivables Roundtable Founder, Adam Parks talks with Barbara Nilsen, President at NCBA and Partner at Blitt & Gaines, and Liz Terry, Executive Director at National Creditors Bar Association about what’s new at NCBA in 2024. Don’t miss this big new hire announcement and more on bringing new leadership to the forefront and advocating for the industry. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an ep...2023-12-0416 min
Receivables PodcastReceivables Roundtable Ep. 148 - Chris Jenkins with NLEX: Supply & demand of debt buying marketplaceIn this episode, Receivables Roundtable Founder, Adam Parks talks with Chris Jenkins, SVP, Operations & Strategic Innovation at National Loan Exchange, Inc. (NLEX) about supply and demand in the debt buying marketplace within the historical context of the past several years as well as the fluxes we’re seeing today. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an episode or want to appear on a Receivables Roundtable video? Ema...2023-11-1727 min
Receivables PodcastReceivables Roundtable 147 - David Williams - Williams & Fudge, Inc.: Collection Agency M&A in 2024Tune in as Receivables Roundtable Founder, Adam Parks talks with David Williams, CEO at Williams & Fudge, Inc. about the collection agency marketplace and how businesses such as his are adapting to the current environment. David serves as President at ACA International and is a proven leader with over twenty years’ experience in the industry. Don’t miss this great conversation full of insightful nuggets about the industry, its regulations, and predictions for the future. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/Linke...2023-11-1526 min
Receivables PodcastReceivables Roundtable Ep. 146 - Marian Sangalang - The Bureaus, Inc.: Preparing for higher volumesIn this episode, Receivables Roundtable Founder, Adam Parks talks with Marian Sangalang, Vice President at The Bureaus, Inc. about preparing for increasing volumes of incoming accounts. Learn how she is preparing the business and vendors for the surge ahead, attributes of vendors she looks for to enhance the network, and what has helped to provide lift in the process. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an e...2023-11-0222 min
Receivables PodcastReceivables Roundtable Ep. 145 - Hal Trapp with Receivable Solutions (RSi)In this episode of Receivables Roundtable, Founder Adam Parks talks with Hal Trapp, VP of Organizational Initiatives at RSi, a provider of healthcare revenue cycle management headquartered in Columbia, SC. Hal shares detailed tips for internal communications and leadership development within a growing organization, from how often leadership gathers in person to how important information is communicated across teams. With proven success as a leader at RCi and previous organizations in the industry, Hal’s insights stand to benefit other small to midsize enterprises seeking to increase their communication efficiency across teams.Stay current with industry news by...2023-10-2720 min
Receivables PodcastReceivables Roundtable Ep. 144 - Tracy Bengtson - CURO Financial Technologies Corp: Creditors’ viewTune in as Receivables Roundtable Founder, Adam Parks talks with Tracy Bengtson, VP of US Collections at CURO Financial Technologies Corp. Tracy has vast experience in first and third party collections, and now manages both in-house and outsourced collections in her role working for a creditor. She provides actionable insights from her vendor management vantage point, sharing tips and key takeaways for collectors.Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have...2023-10-2520 min
Receivables PodcastReceivables Roundtable Ep. 143 - Scott Renner - Velo Law: Intersection of tech and collection lawIn this episode of Receivables Roundtable, Founder Adam Parks talks with Scott Renner, Attorney and President at Velo Law about what it looks like to cohesively fuse the worlds of technology and collection law to organize and optimize processes. Scott articulately outlines Velo’s experience building workflows that integrate technology while still balancing and empowering the necessary hands-on manpower to effectively oversee and apply the intended efficiencies. Learn more with this week’s Receivables Roundtable! Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/L...2023-10-1324 min
Receivables PodcastReceivables Roundtable Ep. 142 - Erin Kerr - Collections & Recovery: First-party collections updateIn this week’s episode, Receivables Roundtable Founder, Adam Parks talks with Erin Kerr, Director of Collections & Recovery about what’s new and forecasted in the first party collections space. Hot topics include high consumer spending with fintech/BNPL originations, renewed student loan payments, inflated auto loans, inflated cost of housing, decreased liquidity of consumers and the projection of increased accounts moving into third party collections. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/2023-10-0620 min
Receivables PodcastReceivables Roundtable Ep. 141 - Danny Mezzancello with Greenwise Financial SolutionsTune in as Receivables Roundtable Founder, Adam Parks talks with Danny Mezzancello, EVP, Head of Strategic Partnerships with Greenwise Financial Solutions about his new position where he works to bridge the gap between debt collection and debt management. Many know Danny as a debt buyer, but these days, he’s working with creditors to fuse a better connection between the two intertwined yet separate facets of the debt industry. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com...2023-09-2916 min
Receivables PodcastReceivables Roundtable Ep. 140 - Oussama Hamouti - January: Digital communications & user experienceIn this episode, Receivables Roundtable Founder, Adam Parks talks with Oussama Hamouti, Enterprise Account Executive with January. Bridging the gap between communications and the consumer experience, the two discuss behavioral data, adapting content, tailoring payment plans, monitoring digital reputations, and more. The big question is, how do we enhance the consumer experience with fluid and frictionless digital collections? Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an episode or...2023-09-2219 min
Receivables PodcastReceivables Roundtable Ep. 139 - Clint Daoud with Unifin Inc. discusses “Neo Collection Agencies”Tune in as Receivables Roundtable Founder, Adam Parks talks with Clint Daoud, Co-Founder and CEO at Unifin Inc. about the future of collection agencies and the agility necessary to adapt and scale to various challenges. As digital technologies increasingly improve, so too must agency strategies and operations to remain competitive. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an episode or want to appear on a Receivables Roundtable v...2023-09-1421 min
Receivables PodcastReceivables Roundtable Ep. 138 - Jeffrey Shaffer w/Unifund CCR: Predictive Analytics, Generative AIJoin us for this fresh episode as Receivables Roundtable Founder, Adam Parks talks with Jeffrey Shaffer, VP, Information Technology & Analytics at Unifund CCR about prediction models, disparate impact analysis, the future of generative AI, and more!Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an episode or want to appear on a Receivables Roundtable video? Email us at contact@receivablesinfo.comAdam Parks - https://www...2023-09-1127 min
Receivables PodcastReceivables Roundtable Ep. 137 - Andrew Roemhild with Alias Travel Group discusses leadership stylesJoin us for an interesting diversion from the industry as Receivables Roundtable Founder, Adam Parks talks with Andrew Roemhild, CEO at Alias Travel Group about leadership and management styles. Andrew has gained a unique perspective after 12 years in Special Operations as a Navy Seal Officer and now in a civilian role leading former Special Operators in a specialized travel business. His exposure to multiple leadership styles in high-stakes situations provided him an abundance of insight on the effects of varying styles on subordinates. (Believe it or not, the 5 love languages are an esteemed approach even to a thick-skinned Navy...2023-08-2421 min
Receivables PodcastReceivables Roundtable Ep. 136 - Lauren McIlroy - SAM, Inc.: State of the debt buying marketplaceIn our latest episode, Receivables Roundtable Founder, Adam Parks chats with Lauren McIlroy, Partner/COO at SAM - Solutions for Account Management, Inc. about what she’s seeing currently in the debt buying marketplace. During what many have referred to as a period of transition, buyers are still adapting to repercussions of the economic impacts of previous years while concurrently preparing in anticipation of swings in the year ahead. Learn more with this week’s Receivables Roundtable! (For the study Adam refers to, click here.)Stay current with industry news by liking and subscribing to Recei...2023-08-1818 min
Receivables PodcastReceivables Roundtable Ep. 135 - Mark Reinhard with Concepts2Code discusses online consumer portalsJoin us as Receivables Roundtable Founder, Adam Parks talks with Mark Reinhard, Software Architect at Concepts2Code about online account management portals. While the topic may sound straightforward, Mark brings up several valuable points where increased consideration may be needed regarding cost effectiveness and consumer satisfaction. Listen for insights regarding various feature options in consumer portals and why simply providing “blind payment” forms online may not be making the most of the opportunities that come with the digital interactions. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.f...2023-08-1420 min
Receivables PodcastReceivables Roundtable Ep. 135 - Laura Jensen with Absolute Resolutions Corp: Developing leadersJoin us as Receivables Roundtable Founder, Adam Parks dialogues with Laura Jensen, Chief Marketing & Acquisition Officer at Absolute Resolutions Corporation (ARC) about what it means to be a leader and how to empower others to lead, build longevity within an organization, and ensure all voices are heard. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an episode or want to appear on a Receivables Roundtable video? Email us a...2023-07-2823 min
Receivables PodcastReceivables Roundtable Ep. 134 - Pete Klipa with Harvest Strategy Group discusses dormant judgmentsIn this week’s episode, Receivables Roundtable Founder, Adam Parks talks with Pete Klipa, Chief Operating Officer at Harvest Strategy Group about dormant judgments, legal strategy, expected ramifications of the recent and current economic climates, and strategy diversification for creditors. Learn more with this week’s Receivables Roundtable! Have an idea for an episode or want to appear on a Receivables Roundtable video? Email us at contact@receivablesinfo.comAdam Parks - https://www.linkedin.com/in/adamparks/Pete Klipa - https://www.linkedin.com/in/pete-klipa-0200b517/ Harvest Strategy Group - harveststrategygroup.com2023-07-2123 min
Receivables PodcastReceivables Roundtable Ep. 132 - Missy Meggison with InsideARM discusses industry news and CRCJoin us as Receivables Roundtable Founder, Adam Parks talks with Missy Meggison, General Counsel and Editor at insideARM and Consumer Relations Consortium. Missy shares about the iA objective to provide the current need-to-know ARM news packaged with insightful, to-the-point practical analysis for industry professionals daily. Learn more about how she does it and how to get involved with the CRC. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for a...2023-07-1819 min
Receivables PodcastReceivables Roundtable Ep. 131 - Robert Fite - TEC Services Group: Upgrading Collections EcosystemsImagine going to the store to shop for collections technology solutions with the hands-on guidance of a Solutions Wizard. Receivables Roundtable Founder, Adam Parks talks with Robert Fite, Senior Solution Advisor at TEC Services Group about just this concept. Everyone is looking to optimize their collections ecosystems, increase efficiencies, and continually rise to evolving regulatory requirements as technology develops. Through the expanding use of APIs, more solutions providers are working together to create enhanced software application stacks. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.c...2023-07-1121 min
Receivables PodcastReceivables Roundtable Ep. 130 - David Reid with RMAI: Evolution of certification, advocacy programsEnjoy this widely relevant and engaging episode as Receivables Roundtable Founder, Adam Parks talks with David Reid, General Counsel at RMAI about the evolution of RMAI’s advocacy and certification programs. Pertinent to members of any major industry trade association, David provides insight on how things work in the advocacy world as well as certification program development. Learn more with this week’s Receivables Roundtable! Have an idea for an episode or want to appear on a Receivables Roundtable video? Email us at contact@receivablesinfo.comAdam Parks - https://www.linkedin.com/in/adamparks/D...2023-07-0323 min
Receivables PodcastReceivables Roundtable Ep. 129 - Xerxes Martin with Martin Lyons Watts Morgan PLLC: FCRA DisputesCheck out the latest episode as Receivables Roundtable Founder, Adam Parks talks with Xerxes Martin, Partner at Martin Lyons Watts Morgan PLLC about bottom line protection and current industry defense issues including FRCA disputes, medical debt disputes, credit repair organizations, and the latest two-pronged tactics of dispute confusion and lawsuits. In his practice serving as external litigation counsel for businesses in the industry as well as wearing multiple hats advising on various facets for industry executive teams, Xerxes is well-informed on the current litigation climate and best practices for businesses to protect themselves from would-be predators in the landscape. 2023-06-2621 min
Receivables PodcastReceivables Roundtable Ep. 128 - Janneen Jackson - Phillips & Cohen Assoc.: Debt settlement mythsWe’re debunking debt settlement myths this week with the help of an expert. Receivables Roundtable Founder, Adam Parks talks with Janneen Jackson, VP, Business Development at Phillips & Cohen Associates, Ltd. about regulations, product types, fee structures, challenges in working with creditors/debt buyers, and API solutions to meet those challenges. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an episode or want to appear on a Receivables Rou...2023-06-1516 min
Receivables PodcastReceivables Roundtable Ep. 127 - Daniel Green - EverChain: Redefining broker-creditor relationshipsListen as Receivables Roundtable Founder, Adam Parks talks with Daniel Green, President - North America at EverChain about the future of debt sales and building quality relationships between creditors and debt buyers. Unlike historically traditional broker relationships, Daniel explores how important it is that not only should quality creditors be able to monitor debt buyers in order to achieve the best relationships and outcomes, but also vice versa. There are critical needs of both parties in a debt sale. As we move into what may become a buyer’s market, the innovative partnership management provided by EverChain considers both si...2023-06-1529 min
Receivables PodcastReceivables Roundtable Ep. 126 - Cris Bjelajac - Latitude by Genesys: Coming Wave of Delinquent DebtTune in as Receivables Roundtable Founder, Adam Parks chats with Cris Bjelajac, Line of Business Owner at Latitude by Genesys. From prediction models to finding efficiencies, the two drill down into what it takes to successfully run a collections operation now and during the coming wave of delinquent debt as opposed to several years ago. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an episode or want to a...2023-06-0524 min
Receivables PodcastReceivables Roundtable Ep. 125 - Tom Clement - FAST/CenterPoint: Building a client-centric businessIn this episode, Receivables Roundtable Founder, Adam Parks talks with Tom Clement, CEO and Partner at Frontline Asset Strategies, LLC / CenterPoint Legal Solutions, LLC. The two explore what it means to build a client-centric business in an ever-changing marketplace and regulatory environment. Core values, diversification, change management, and more are some of the topics addressed. Learn more with this week’s Receivables Roundtable! Have an idea for an episode or want to appear on a Receivables Roundtable video? Email us at contact@receivablesinfo.comAdam Parks - https://www.linkedin.com/in/adamparks/Tom Cle...2023-05-3022 min
Receivables PodcastReceivables Roundtable Ep. 124 - Melissa Nash with CheckMark Collections: Collections franchisingIn our latest episode, Receivables Roundtable Founder, Adam Parks talks with Melissa Nash, President and CEO at CheckMark Collections about small business entrepreneurship and franchising in the world of collection agencies. Melissa started her business as a bookkeeper in her home during the 2008 recession and problem-solved her way to becoming a successful consumer and commercial collections partner for local contractors, HOAs, and more. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have a...2023-05-2224 min
Receivables PodcastReceivables Roundtable Ep. 123 - Adam Wood with Certified By: Global RegTech certification standardsCome join us as Receivables Roundtable Founder, Adam Parks talks with Adam Wood, Co-Founder and CEO at Certified By about RegTech for SMEs. You’ll enjoy this interesting conversation. Adam is based in Australia and has an extensive background in international receivables management. In his current business, he is focused on the regulatory and technology side of the industry to help small and medium-sized enterprises (SMEs) evaluate and remediate risk. Certified By has been working to develop a more uniform framework of standards for compliance and cyber/data certification and helping businesses meet varying national and international requirements. Stick ar...2023-05-1738 min
Receivables PodcastReceivables Roundtable Ep. 122 - Jim Beck with Quanta Credit Services: Digital collection strategyHow are you making sure digital messages reach and engage consumers? Receivables Roundtable Founder, Adam Parks talks with Jim Beck, Chief Growth Officer at Quanta Credit Services, Inc., about tailoring, deploying, and analyzing successful digital collections operations for agency and creditor clients, and how digital collections relate to marketing and e-commerce. Thanks, Jim, for being a great guest and even pulling out some good-natured fun at the end. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/c...2023-05-0922 min
Receivables PodcastReceivables Roundtable Ep. 121 - Mike Walsh with EverChain: Educating creditors about debt salesDiminishing returns, cost to collect, propensity-to-pay scoring, post-sale support, documentation evaluation, system preparation— All this and more is why debt sale training can be necessary and useful for creditors entering the debt sale process. In this episode, Receivables Roundtable Founder, Adam Parks talks with Mike Walsh, VP of Business Development at EverChain, about why educating creditors is a huge piece of the puzzle of assisting creditors in the process of debt sales and long-term post-sale support. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/Rec...2023-05-0824 min
Receivables PodcastReceivables Roundtable Ep. 120 - Rebecca Taylor with Equabli discusses ARM platform & servicing hubThis week we provide a peek behind the curtain of a unique emerging player in the ARM space. Receivables Roundtable Founder, Adam Parks talks with Rebecca Taylor, VP of Operations at Equabli, Inc about their curated set of technology, analytics, and master servicing solutions for creditors. As a fairly new startup, they’re packed with a team of experienced professionals in the space and are working to develop and refine a centralized hub for creditors as well as deploying technology and analytics solutions to other clients and partners within the ARM space.Stay current with industry news by...2023-04-2418 min
Receivables PodcastReceivables Roundtable Ep. 119 - Ryan Kazmark with P&B Capital Group discuss agency strategiesIt’s the season of consumer tax returns and Spring hiring, and we’re talking strategies. Listen as Receivables Roundtable Founder, Adam Parks talks with Ryan Kazmark, Chief Operating Officer at P&B Capital Group, LLC about how their collection agency continues to refine and improve processes— with ideas on topics from tax season to post-Covid hiring strategies.Adam Parks - https://www.linkedin.com/in/adamparks/Ryan Kazmark - https://www.linkedin.com/in/ryan-kazmark-00995239/ P&B Capital Group - https://www.linkedin.com/company/p&b-capital-group-llc/ Receivables Info - https://receivablesinfo.com/2023-04-2019 min
Receivables PodcastReceivables Roundtable Ep. 118 - Liz Terry & Steve Markoff with NCBA discuss NCBA Connect ConferenceTune in as Receivables Roundtable Founder, Adam Parks sits down with Liz Terry, Executive Director of the National Creditors Bar Association (NCBA) and Steve Markoff, President of NCBA and Managing Partner at Markoff Law LLC. If you want to learn more about the NCBA Connect Conference and what to expect, this episode is for you! You can also learn more or register for the conference— taking place in Denver May 3-5— at the link here: https://www.creditorsbar.org/events/2023-ncba-connect-conference Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - htt...2023-04-0614 min
Receivables PodcastReceivables Roundtable Ep. 117 - Rick Winters with National Credit Adjusters: Digital CommunicationsIn this episode, Receivables Roundtable Founder, Adam Parks talks with Rick Winters, Director of Portfolio Strategy at National Credit Adjusters, about the process of developing a digital strategy, analyzing consumer behavior, and reaching consumers in the least disruptive/most effective methods. We appreciate Rick taking the time to let us get to know him better and sharing more about what he’s learned about digital strategy implementation from his seat at NCA. Tune in to hear the full conversation! Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www...2023-03-3118 min
Receivables PodcastReceivables Roundtable Ep. 116 - Jonathan Siegel w/Slovin & Associates: Soft Selling in ReceivablesSpoiler alert: It’s all about authentic relationships and the long-term view! In this episode, Receivables Roundtable Founder, Adam Parks talks with Jonathan Siegel, Director of Business Development at Slovin & Associates, Co., LPA about the art of soft selling in the receivables space. His experience is testament to the importance of building trust and having patience. If you’re looking to improve sales strategy, or are new to the industry, or just want to listen in on an easygoing chat with an easygoing guest (with cool art in the background), check out this conversation for insider insight and helpful tips...2023-03-2725 min
Receivables PodcastReceivables Roundtable Ep. 115 - Erin Stewart - SuccessKPI: Digital Transformations vs. DeploymentsThere are plenty of #SaaS options out there to implement, but does it stop at deployment or does it create true transformation? Receivables Roundtable Founder, Adam Parks talks with Erin Stewart, Senior Director of Enterprise Sales at SuccessKPI about complex challenges and oversimplified solutions she encounters when creating customized #digitaltransformation for businesses. Erin notes a SuccessKPI goal that she tries to embody — making the complex simple. It’s a fine line to walk, but Erin seems to do so with grace and ease as she explains more about helping to lead #receivablesmanagement solutions with integration, communication, and cooperation....2023-03-1620 min
Receivables PodcastReceivables Roundtable Ep. 114 - Kirsten Hawkins - SCJ Commercial Financial Services: Debt SalesHave you ever imagined trying to repossess a crane? In the latest episode, Receivables Roundtable Founder, Adam Parks talks with Kirsten Hawkins, Director of Marketing with SCJ Commercial Financial Services about the commercial side of #debtsales, including “yellow iron” repo, large balance collections, the key role of technology, and more. Tune in for this interesting dive into the commercial debt side of receivables acquisitions and management. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/2023-03-1315 min
Receivables PodcastReceivables Roundtable 🌟Special Release🌟 - Mark Naiman with ITP MDR discusses CRS Conference 2023Good food and good conversation? Sounds great to us. Listen as Receivables Roundtable Founder, Adam Parks talks with Mark Naiman, Managing Partner at ITP MDR, LLC about CRS 2023 coming up this May 10-12 at the Four Seasons Hotel in Las Vegas, NV. Tune in for the full conversation and click here for details about the conference: https://collectionrecoverysolutions.com/ Learn more with this special episode of Receivables Roundtable! Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesI...LinkedIn - https://www...2023-03-0121 min
Receivables PodcastReceivables Roundtable Ep. 112 - Rozanne Andersen with FinviLearn the background of industry legend, Rozanne Andersen, VP and CCO at Finvi. Receivables Roundtable Founder, Adam Parks talks with Rozanne about how she started with Ontario Systems (now Finvi), and her take on the future of self-service technology for consumers. You’ll enjoy her experienced insight on the topic as well as the articulate communication for which she’s known. Tune in today! Learn more with this week’s Receivables Roundtable! Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook...2023-02-2727 min
Receivables PodcastReceivables Roundtable Ep. 111 - Steve Ruderman - ELSOS/Credit and Collection News: CCN ConferenceIn our latest episode, Receivables Roundtable Founder, Adam Parks talks with Steve Ruderman, President at ELSOS/Credit and Collection News. Steve has been in the industry since 1985 and has seen countless major developments and transitions as the industry has evolved throughout the years. He started off early as a Sales Rep. then Collection Manager with Sears, and later sold credit reports for Equifax where he worked his way up to management. He then ran sales at a major call center, and eventually settled into a partnership with a sales and media outsourcing company, ELSOS. The once-pioneer newsletter is now...2023-02-1618 min
Receivables PodcastReceivables Roundtable Ep. 110 - Kyle Cohen with The Law Offices of Steven Cohen: 2nd Gen BusinessGet to know a little bit about Kyle Cohen, Senior Associate at The Law Offices of Steven Cohen LLC. Kyle shares his experience with Receivables Roundtable Founder, Adam Parks and extrapolates some hard-earned advice to others entering a #secondgen business. We appreciate Kyle’s authenticity and candidness in discussing this subject, and hope that others find it helpful! Learn more with this week’s Receivables Roundtable! Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/compan...2023-02-1021 min
Receivables PodcastReceivables Roundtable Ep. 109 - Sameer Maini with Collaborationroom.AIYou won’t want to miss this episode as Receivables Roundtable Founder, Adam Parks talks with Sameer Maini, CEO/Founder of Collaborationroom.AI. The interesting conversation and insightful product are sure to provide a few minutes of good listening and nuggets to ponder. Join us! Learn more with this week’s Receivables Roundtable! Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an episode or want to appear...2023-02-0225 min
Receivables PodcastReceivables Roundtable Ep. 108 - Cris Bjelajac and Jon Daane: Latitude/TEC Partnership AnnouncementDrop in for a two-fer and a special announcement as Receivables Roundtable Founder, Adam Parks talks with both Cris Bjelajac, Line of Business Owner with Latitude by Genesys, and Jon Daane, Sales & Marketing with TEC Services Group. TEC has been providing industry solutions for 27 years and is excited to reveal the news of an enhanced partnership with Latitude. The two will be working together to provide customized platform solutions and consulting services for businesses in the ARM industry. Learn more with this week’s Receivables Roundtable! Stay current with industry news by liking and subscribing to R...2023-01-2613 min
Receivables PodcastRI Roundtable Ep. 107 - Janneen Jackson with Phillips & Cohen Associates: What is Debt Settlement?Join us as Receivables Roundtable Founder, Adam Parks talks with Janneen Jackson, VP of Business Development at Phillips & Cohen Associates, Ltd. about #debtsettlement from an industry crossover perspective. Janneen joined PCA with a strong background in debt settlement and integrates her knowledge with her new role in the receivables management space as she helps to innovate strategies to benefit creditors and consumers. Learn more with this week’s Receivables Roundtable! Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - http...2023-01-2016 min
Receivables PodcastReceivables Roundtable Ep. 106 - Jeff DiMatteo- American Profit Recovery: Your Agency’s StoryTune in for our latest episode as Receivables Roundtable Founder, Adam Parks talks with Jeff DiMatteo, Owner/Partner at American Profit Recovery. Jeff shares an owner’s perspective about using video to communicate, the importance of mobile enabled and video content, and telling your collection agency’s story. Learn more with this week’s Receivables Roundtable! Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an episode or want...2023-01-1224 min
Receivables PodcastReceivables Roundtable Ep. 105 - Chris Helten with Remitter discusses Email & Text DeliverabilityJoin us as Receivables Roundtable Founder, Adam Parks talks with Chris Helten, Chief Technology Officer at Remitter in this episode focused on deliverability in digital collections. Email and text are simple and ubiquitous, but there’s more to digital strategy than just sending your message. Will it be blocked, flagged as spam, deleted? Will it actually be read and converted to payment? Is it truly designed to enhance your strategy with optimal deliverability? Learn more with this week’s Receivables Roundtable! Stay current with industry news by liking and subscribing to Receivables Info on Social Media...2023-01-0521 min
Receivables PodcastReceivables Roundtable Ep. 104 - Randy Slovin with Slovin & Associates: Community InvolvementWhat kind of art is in your office? Receivables Roundtable Founder, Adam Parks talks with Randy Slovin, Partner at Slovin & Associates about engaging with local artists to support the community and enhance the new office ascetic at the same time. This among other initiatives are examples of unique ways this and other teams in the industry are taking a conscientious approach to corporate and small business social responsibility. Learn more with this week’s Receivables Roundtable! Stay current with industry news by liking and subscribing to Receivables Info on Social Medi...2022-12-2218 min
Receivables PodcastReceivables Roundtable Ep. 103 - Mary Jo Terry with Yrefy: Current State of Student LoansHear another interesting perspective on the student loan conversation as Receivables Roundtable Founder, Adam Parks talks with Mary Jo Terry, Managing Partner at Yrefy, LLC (“Why Refi”). Terry has been working in the higher education finance industry since the early 90s and works closely with borrowers to understand and refinance their delinquent loans. Her extensive conversations with consumers and her many years of industry experience give her unique insights into the current state of #studentloans, including the proposed #loanforgiveness plan. Learn more with this week’s Receivables Roundtable! Stay current with industry news by liking and subscribing to Rece...2022-12-1520 min
Receivables PodcastReceivables Roundtable Ep. 102 - Cortney Osborne with DRN: Client Success in Unsecured AutoWe’re back! Check out the latest RR episode as Receivables Roundtable Founder, Adam Parks talks with Cortney Osborne, Chief Client Officer at DRN Data. They touch on a variety of topics about the auto loan space including learning about the industry, focusing on client success, data in the unsecured space, the future and the “auto bubble.”Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea for an episode or want...2022-12-0517 min
Receivables PodcastReceivables Roundtable Ep. 101 - Bryan Schneider - Manatt, Phelps & Phillips, LLP: Regulator InsightGain unique insights from this former CFPB regulator, licensed attorney, and CPA with private and public financial regulation experience. Receivables Roundtable Founder, Adam Parks talks with Bryan Schneider, Partner with Manatt, Phelps & Phillips, LLP and former CFPB regulator about the financial services regulatory environment from his highly informed and experienced perspective. Learn more with this week’s Receivables Roundtable! Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/LinkedIn - https://www.linkedin.com/company/receivables-info/Have an idea...2022-12-0222 min
Receivables PodcastReceivables Roundtable Ep. 100 - Mark Naiman of CRS & DCS: Who is Adam Parks?It’s our big 1-0-0! This is an especially exciting one for us as we celebrate the entrance into triple digit territory! To shake things up a bit, we were honored for guest host—Mark Naiman, Co-Founder of Absolute Resolutions Corporation and Host of CRS & DCS, to join Adam Parks, Founder of Receivables Info and CEO of Branding Arc, on location in FL to reverse the roles and take the seat as interviewer. Mark tosses Adam some surprise questions to help get to the heart of some RR FAQs like, “Who is Adam Parks?”, “What is Receivables Info?”, and more. 2022-11-2931 min
Receivables PodcastReceivables Roundtable with Adam Parks - Guest Joe Adams - Hampton Pryor Group: Opportunities in East AfricaJoin Receivables Roundtable Founder, Adam Parks in learning from an interesting international discussion with Joe Adams, President and CEO at The Hampton Pryor Group about Mobile Money (“MoMo”), lending and banking practices, and emerging BPO opportunities in the EAC (East African Countries).Subscribe to Receivables Info, follow #ReceivablesRoundtable and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics, trends, and emerging issues that are important today. Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/Re...2022-10-2524 min