Shows
Get Great Guest ReviewsWinning Digital Customers with Author, Howard Tiersky The Greek philosopher Heraclitus was known to say, “change is the only constant in life.” Organizations that embrace change as the natural state of being will have the best chance to successfully stay ahead of the curve as the needs and desires of our customers continue to shift. Yet, while people as children are instinctively open to learning and creativity, many organizations are naturally resistant to change and set up cultures that can discourage creative problem-solving, innovation, and transformation. In this episode, Howard Tiersky and Adele Gutman discuss four common misconceptions about digital transformation that have t...2022-02-0933 min
Winning Digital CustomersOne of 2021's Top Influential Leaders in Hospitality, Adele Gutman | Winning Digital CustomersWe're rounding out the year with one of 2021's Top Influential Leaders in Hospitality and the creator of The Five Star Review System, Adele Gutman. Adele sits down to talk about empowering her teams, inspiring great reviews, and the value behind both positive and negative customer feedback. Tune in to hear the secrets behind delivering great experiences for guests at every touchpoint.To learn more about Adele, visit: http://www.adelegutman.comWinning Digital Customers | The Podcast focuses on stories of digital transformation, told by the people who led them. The...2021-12-3041 min