Shows
Scale TalesEp. 26: How Alicia Butler Pierre Built Business Infrastructure that Enabled a Company to Achieve $3 Billion in TransactionsThis podcast is the brainchild of Alicia Butler Pierre, the producer of Scale Tales and the Founder & CEO of Equilibria, Inc. We're turning the microphone toward her - she's this episode's guest. After leading a business for 20 years, she has many of her own success stories to share. And you're about to hear one of them. In this scale tale, Alicia recounts the time when the CEO of an already successful small business contacted her. He wanted to scale his company's revenue from USD $10M to 30M in three years. It would require designing a b...
2025-02-2333 min
The Daily MastermindMastering Business Infrastructure with Alicia Butler PierreIn this episode of the Daily Mastermind, host George Wright III interviews Alicia Butler Pierre, founder and CEO of Equilibria, and an expert in business infrastructure. Alicia explains her journey from a chemical engineer to an entrepreneur and shares key insights into business infrastructure. She highlights the importance of organizing tasks, systems, and people to scale businesses effectively. Alicia provides practical advice on digitizing business processes using tools like Zoom, Loom, and Notion. The discussion touches on the signs businesses need business infrastructure and offers actionable tips for entrepreneurs to streamline their operations and improve overall efficiency.
2024-11-2635 min
Scale TalesEp. 9: Alicia Butler Pierre's TEDx Talk - Relocation as a Cure for Talent SuppressionAt the beginning of his musical career, one of the greatest rock guitarists of all time struggled financially due to constant talent suppression. Had he not left his hometown and accepted a chance opportunity to perform abroad, the world may never have known his musical genius. Similarly, our podcast host and producer Alicia Butler Pierre, whose talents have often been described as "unorthodox," and "eclectic," found that traveling within and outside her country accelerated her career. She's coined a specific term to describe this effect where relocating allows otherwise obscure talents to be recognized, respected, a...
2024-10-2018 min
Business Infrastructure - Curing Back Office Blues299: Growth Strategies Masterclass Recap - The Big Reveal In our last episode, you heard from our team at Equilibria, Inc. on what it took to produce and promote the episodes for our Season 23: Growth Strategies Masterclass. We also shared important lessons we learned from the guests who participated in this masterclass. There’s also an important lesson, or conclusion, that producer Alicia Butler Pierre reached as a result. As you and other listeners went along this growth strategies journey, you may recall her hinting at a big revelation. Something that, once revealed, will change everything! In this episode, Alicia reve...
2024-08-1811 min
Business Infrastructure - Curing Back Office Blues298: Growth Strategies Masterclass - End of Season Wrap Party Ever wondered what it takes to put on a podcast show? The behind-the-scenes work is much more than what you might expect especially when producing an audio masterclass. But we pulled it off! In our end of season wrap party, our team at Equilibria shares lessons we learned throughout the Growth Strategies Masterclass. We also discuss how we efficiently manage a remote podcast team that’s spread across four countries – India, Nigeria, Philippines, and the U.S. Finally, we reveal things that surprised us about this season and some team members even a...
2024-08-0421 min
Business Infrastructure - Curing Back Office Blues297: Using Christina Barsi’s Circle of Ease Tool to Build Personal InfrastructureThis is part two of our interview with Christina Barsi, an entrepreneur with a revolutionary tool to help us align our personal infrastructure with our business infrastructure. That tool is called the Circle of Ease. It’s one of the things she mentioned during the first half of this interview. As a reminder, she also talked about: The difference between your Zone of Genius and Zone of Excellence, How to be in alignment with work that gives you energy, Why delegating things that you are good at, but don’t enjoy will free up your t...
2024-07-2123 min
Extraordinary AmericaUnderstanding Small Business and Resources to Support Them with Alicia Butler PierreAlicia Butler Pierre shares personal anecdotes and pivotal realizations, such as the importance of business acumen in navigating the marketplace and the recognition of utilizing innate talents for entrepreneurial ventures. Through her experiences, Alicia underscores the essence of the American Dream, emphasizing the freedom and opportunities to shape one's skills into profitable ventures. Alicia delves into practical advice for aspiring entrepreneurs, including accessing capital, understanding funding sources, and leveraging resources like the Small Business Administration. Alicia's insights also touch upon the significance of adaptability, listening to customer needs, and continuous learning in the entrepreneurial journey. Alicia encourages listeners to br...
2024-07-1850 min
Extraordinary AmericaUnderstanding Small Business and Resources to Support Them with Alicia Butler PierreAlicia Butler Pierre shares personal anecdotes and pivotal realizations, such as the importance of business acumen in navigating the marketplace and the recognition of utilizing innate talents for entrepreneurial ventures. Through her experiences, Alicia underscores the essence of the American Dream, emphasizing the freedom and opportunities to shape one's skills into profitable ventures. Alicia delves into practical advice for aspiring entrepreneurs, including accessing capital, understanding funding sources, and leveraging resources like the Small Business Administration. Alicia's insights also touch upon the significance of adaptability, listening to customer needs, and continuous learning in the entrepreneurial journey.
2024-07-1850 min
Business Infrastructure - Curing Back Office Blues295: Scale to Sell – How I Plan to Exit the Business I Founded and LoveWe’re at the next stop on our Growth Strategies Masterclass this season and it involves exit planning. Now, you may be thinking, “I thought we were talking about growing our businesses, not exiting them!” But the truth is, exiting your business by selling it can in fact be a smart move especially if you are seeking what our last guest, Carl Nicpon, described as “Freedom 2.0.” Building your company to eventually sell it requires significant work in formalizing business infrastructure and strengthening financial health. In this latest episode, our producer and host, Alicia...
2024-07-0728 min
Business Infrastructure - Curing Back Office Blues293: How We Leveraged Partnerships to Boost Growth and RevenueHave you thought about forming partnerships with other people or companies to catalyze growth at your company? Achieving scale, more revenue, and greater profitability at a faster rate are just some of the many benefits that a strategic partnership can offer. But you must be careful in forming these partnerships. There are legal aspects to consider like profit sharing, intellectual property protection, and even a plan for dissolving the partnership. These aspects should be formalized in a contract and then discussed, negotiated, and signed in writing to protect everyone involved. In th...
2024-06-2332 min
Business Infrastructure - Curing Back Office Blues291: How We Developed a Project Plan to Implement Our Strategic Growth PlanNow that you know more about how to leverage project plans to execute your growth strategy, it’s time to create your own! In this latest episode of our Growth Strategies Masterclass, our producer and host, Alicia Butler Pierre, explains how to take information from your X-matrix to build a project plan. Be prepared to apply the principles you’ve learned about business infrastructure in building a project plan that: · Defines the tasks required to accomplish your strategic growth goals, · Identifies the people to perform those tasks in addition...
2024-06-0921 min
Business Infrastructure - Curing Back Office Blues289: How We Used the X-Matrix to Create a Strategy for Our Online CourseIn the last episode, you learned about the X-matrix – a powerful visual tool to link strategy with execution. Now it’s time to learn how to use one to create your strategic growth plan! Don’t worry, we won’t leave you alone! You can actually listen to our producer and host, Alicia Butler Pierre, as she describes how we completed an X-matrix to assist you in creating your own. In this episode, Alicia explains the events leading to the development of our long-term strategy to convert our business model from being 100% consulting to 100% training.
2024-05-2619 min
Business Infrastructure - Curing Back Office Blues287: How We Used the Lean Canvas to Validate Our Online Course IdeaWe were finally able to launch our first episode for this season. It was such an amazing topic to listen to and it was also indeed a Masterclass! The previous episode featured the Lean Canvas, a one-page guide that Ash Maurya created. Martina discussed a tool she leverages to help us innovators, entrepreneurs, and operational leaders vet and validate our ideas. Lean Canvas is a strategic document that helps managers assemble hypotheses of a particular business model for launching any start-up. It is an efficient approach to developing a one-page business plan for validating y...
2024-05-1223 min
Business Infrastructure - Curing Back Office Blues285: Season 23 Intro/Opening with Alicia Butler PierreWe’re embarking on yet another journey here on the Business Infrastructure podcast. This season focuses on growth strategies to scale your operations, finances, and sales to the next level. The episodes are structured as a masterclass featuring a combination of different subject matter experts who share different tools and frameworks for developing and implementing a growth strategy. Following each expert guest’s episode our host, Alicia Butler Pierre, will apply each tool and framework for Equilibria, the company behind this show. We’ll end the season with stories from friends of the sh...
2024-04-2805 min
Business Infrastructure - Curing Back Office Blues284: Season 22 Wrap-Up with Alicia Butler PierreFinally! We are at the end of another successful and exciting season of the Business Infrastructure Podcast! This Season 22 of the Business Infrastructure Podcast is focused about the use of AI technology and how to take advantage of it. The guests lined up for this specific season are guests that has success on using AI for their businesses, and we also have some guests that we had a fireside chat with about the pros and cons of using AI. It was such an amazing experience for all of us as we ha...
2024-04-2106 min
Business Infrastructure - Curing Back Office Blues272: Remastered | Season Finale with Alicia Butler PierreWe've come to the end of Season 21 which featured 11 remastered episodes that we pulled from our podcasting vault. In this monologue, host and producer Alicia Butler Pierre hints at what is sure to be an exciting future for all of us - us as the content producers and you as our loyal audience. Though our recent episode releases have been a bit sporadic, one thing that isn't is our committment to providing you with the absolute best resources for streamlining, improving, and scaling your back-office operations. We've been working diligently behind the...
2024-01-0702 min
The Cashflow Show: Entrepreneurship Insights for Founders, CEOs and Business LeadersBusiness Infrastructure, Processes, The 4 Pillars, Slack, Notion & Exit Strategies | Alicia Butler PierreIt is truly a pleasure to welcome Alicia Butler Pierre of Equilibria, to The Cashflow Show: The Transatlantic Sessions. In this episode, I sit down with Alicia Butler Pierre to discuss; Being a Chemical Engineer, creating processes, business infrastructure, The 4 Pillars, working for the DA, #Slack, writing a book, #Notion, & the joy of #Barbie! Alicia Butler Pierre can be found here:Website: https://www.eqbsystems.com Email: erika.ortega@eqbsystems.com LinkedIn: www.linkedin.com/in/aliciabutlerpierre/Twitter: https://twitter.com/alicia_b_pierreFacebook: https://facebook.com/AliciaButlerPierreInstagr...
2023-11-041h 13
I Am Refocused RadioAlicia Butler Pierre - Founder and CEO of Equilibria, Inc.Alicia Butler Pierre’s career in operations began 25 years ago as a chemical engineer in several chemical plants and oil refineries in her native Louisiana. Her passion is in designing processes that help people, places and things flow more efficiently. Alicia is the Founder and CEO of Equilibria, Inc., an 18-year-old operations management firm specializing in business infrastructure for fast-growing companies. Her company is currently the world’s largest and most comprehensive repository on business infrastructure for small businesses.It is at Equilibria where she invented the KasennuTM system for business infrastructureand software by the same name...
2023-09-2930 min
The Purpose and Profit Sisterhood PodcastUnlocking Business Success: The Power of Business Infrastructure with Alicia Butler PierreGet ready for a podcast episode that's set to redefine your approach to business success! Join us as we dive into the world of Business Infrastructure with none other than Alicia Butler Pierre – a visionary entrepreneur, bestselling author, and powerhouse speaker.
Alicia's mission is clear: she's here to reshape the small business landscape. As the Founder & CEO of Equilibria, Inc., she's on a relentless journey to transform the way businesses operate, and her impact is felt through speaking engagements, coaching, writing, lecturing, and her top-ranking Business Infrastructure podcast.
In th...
2023-08-2332 min
Business Infrastructure - Curing Back Office Blues260: Small Business Advisors | Season 20 Recap with Alicia Butler Pierre We’re celebrating the completion of another successful season of the Business Infrastructure podcast! Season 20 focused on Small Business Advisors and this guest lineup found us in four different countries and included three military veterans. What’s also interesting is that in nearly every episode we learned that a certain guest had a complete change in career. We were blessed to have 12 amazing guests who brought their unique skillsets, diverse experiences, and deep industry insights to provide us with the information and resources to help us scale our operations. A...
2023-07-2610 min
The Leadership Stack PodcastEp 477: Driving Business Excellence: Harnessing the Power of Infrastructure with Alicia Butler PierreSean: How does company culture play into this? Alicia Have you seen company cultures do a 180-degree turn because you've accomplished taking them through this entire process?
00:00:13
Alicia: What I'll say is this I don't know if I've seen that type of a transformation, Sean, But what I do notice is a greater degree of transparency that may not have existed before and sometimes. It's not that people don't want to share. They don't know how to share or they may not understand the tools that are at their disposal to enable...
2023-06-2220 min
The Leadership Stack PodcastEp 475: From Engineer to Entrepreneur: Unveiling the Path to Business Success with Alicia Butler PierreSean: Yeah. And now I'm wondering, did someone tell you, hey, Alicia, why not chemical engineering? Because honestly, like, who? Who does that? Chemical engineering. Right. I studied I.T. I almost got kicked out because I failed 28 units.
But chemical engineering, my goodness. I mean, that's on a different plane, a different level. Like, how were you told by friends and family who loved you? Hey, take this course. It's probably good for you.
Alicia: It was one of my teachers, Sean, my first love when I was in school was actually in journalism...
2023-06-0813 min
The Healthier Tech PodcastAlicia Butler Pierre Wants You To Look at Your Processes in Life and in BusinessIn today's episode with Alicia Butler Pierre, we cover everything from business operations to having one of the most emotional and raw conversations that we've had on this show. We talk about some real-life things, how real-life challenges can affect us, and what we can do to help keep our minds and bodies healthy through said challenges in life and business. There is great information here and we hope you enjoy it as much as we did. In this episode you will hear: Transitioning from organizing things to organizing processes. Scaling...
2023-04-1139 min
Business Infrastructure - Curing Back Office Blues247: Business Infrastructure Masterclass | Missing Link: How to Identify and Document Processes for Scaling Small BusinessesWe’ve come to the final episode in our encore of the 13-part audio masterclass on business infrastructure! At this point, you’ve heard six stories of entrepreneurs and leaders in small businesses trying their best to keep their cool amid chaotic fast growth. If you’ve missed any of those episodes, be sure to go back and listen to them so that you can follow along with the info contained in this episode. Behind the impressive façade of the businesses featured in this masterclass, lies operational landmines that threaten to destroy everything these founders...
2023-03-2647 min
Business Infrastructure - Curing Back Office Blues246: Business Infrastructure Masterclass | How to Create a Work Space Logistics Plan for Flourishing Small BusinessesIn the last story of our Business Infrastructure audio masterclass, you met Clenard Smith. He’s determined to take his flourishing food distribution company public. But there’s one problem. He needs more physical space! Or at least that’s what he’s convinced himself. His consultant manages to convince him otherwise while also getting him to contend with the root cause of his company’s space constraints. A Work Space Logistics plan organizes, consolidates, and segments your space into work zones according to your organization’s departments. It considers the proper placement of all team members...
2023-03-1931 min
Women Thriving in BusinessThe Hidden Blueprint: How to Engineer Your Business for Success | Alicia Butler PierreHave you ever wished for a "recipe" for business success? Imagine the efficiency and effectiveness you could achieve if your organization's processes were documented and communicated. Imagine what could be possible if everyone on your team understood what work needed to be accomplished and how to do it.But how do we document processes and establish consistency that benefits our businesses? This week, we're joined by Alicia Butler Pierre, the Founder & CEO of Equilibria, Inc., and the bestselling author of Behind the Façade—the world's first published book on business infrastructure. Alicia is an eva...
2023-03-1548 min
Business Infrastructure - Curing Back Office Blues245: Business Infrastructure Masterclass | Organized Chaos - The Story of Clenard Smith & the Flourishing Food Distribution CompanyPrior to the pandemic, people were already spending a lot of time in their offices likely sitting behind a computer. Now, that time has doubled if not tripled for many as companies begin to adopt work-from-home policies. In fact, there are scientific studies that show a direct correlation between the actual layout of a workspace and productivity, job satisfaction, and profitability. A Work Space Logistics plan considers the best placement and arrangement of your team, furniture, and equipment to ensure seamless work and information flow. It’s also one of the seven elements of the Kas...
2023-03-1251 min
Business Infrastructure - Curing Back Office Blues244: Business Infrastructure Masterclass | How to Create a Service Delivery Blueprint for Small Businesses on the RiseVandana Thiagarajan was the subject of the last story you heard in our Business Infrastructure audio masterclass. She’s desperately trying to make sure she and her co-founders can once again fulfill their promises to their customers. Their consultant introduces them to the Service Delivery Blueprint as a solution for quickly pinpointing the source of missing target deadlines. A Service Delivery Blueprint is a visual control tool that documents the people, process, tools, and metrics necessary to provide your core product or service. It offers a holistic view that shows how everyone in your company get...
2023-03-0533 min
Business Infrastructure - Curing Back Office Blues243: Business Infrastructure Masterclass | Red Pill or Blue Pill? The Story of Vandana Thiagarajan & a Mortgage Company's Meteoric Rise As small businesses grow, so does the need for consistency. Your company’s ability to provide value and meet promised deadlines is only as good as the people, tools, and processes you have in place to deliver your goods and/or services. A Service Delivery Blueprint describes how you provide goods and services to your customers. Once defined, it enables consistency in your customer order-to-delivery process without compromising quality. It also affects how customers and vendors experience your business. It’s one of the seven elements of the Kasennu framework for business infrastructure.
2023-02-2641 min
Business Infrastructure - Curing Back Office Blues242: Business Infrastructure Masterclass | How to Create a Paper Records Management System for Expanding Small BusinessesIn the last episode of our Business Infrastructure audio masterclass, you heard the story of twin co-founders, Karen and Sharen Benoit. They’ve been given a second chance to pass an audit of their mental health clinic’s records. Their consultant friend comes to the rescue by teaching them how to design a compliant Paper Records Management system that consolidates, organizes, stores, and protects their physical files. You might be wondering, “Why are we talking about organizing paperwork in the digital age?” Some industries are heavily regulated and require the maintenance of physical files for certain periods. Paper Rec...
2023-02-1930 min
Business Infrastructure - Curing Back Office Blues241: Business Infrastructure Masterclass | Troubled Waters - The Story of the Benoit Sisters & the Expanding Medical OfficeAs appealing as paperless offices are, there are still some industries that require meticulous physical recordkeeping. These types of records must comply with regulatory guidelines to legally operate. This is where a Paper Records Management system can be useful. A Paper Records Management system links the processes, tools, and people needed to create, name, categorize, store, and purge physical data in an easily accessible, color-coded and organized manner. It also represents one of the seven elements of the Kasennu framework for business infrastructure. The encore of this storytelling episode features twin si...
2023-02-1258 min
Business Infrastructure - Curing Back Office Blues240: Business Infrastructure Masterclass | How to Create an Electronic (Digital) Records Management System for Small Businesses in High DemandWe’re continuing our encore of the masterclass edition of the Business Infrastructure podcast. In the last episode, you heard the story of Sarah and Steve Reuben - siblings whose rivalry and siloed leadership enabled a virus attack on their family-owned business’s network. A consultant taught them how to design an Electronic Records Management system to organize, store, and secure their digital files while also protecting their operations from future digital disasters. Electronic Records Management is the third element in building business infrastructure. It involves organizing all your digital files based on the departments you identified in t...
2023-02-0533 min
Share Your StoryAlicia Butler Pierre - Business InfrastructureAlicia Butler Pierre is on a quest to revolutionize the way small businesses operate. She does that by speaking, coaching, writing, lecturing, and podcasting. She is the Founder & CEO of Equilibria, Inc. and the bestselling author of *Behind the Façade*, the world’s first published book on business infrastructure. She hosts the weekly *Business Infrastructure* podcast, which ranks in the world’s top 2%. She’s an adjunct instructor of Lean Principles at Purdue University and Operations Management at Nichols College. A chemical engineer turned entrepreneur, she’s advised, designed, and optimized processes for organizations including Coca-Cola, Shell Oil, The Libra...
2023-01-3052 min
Business Infrastructure - Curing Back Office Blues239: Business Infrastructure Masterclass | The Princess vs. The Politician – The Story of the Reubens & the Furniture Store in High DemandA paperless office comes with many perks. It frees up physical space, removes geographic work restrictions, and makes information accessible from anywhere. But there’s a catch. Without careful organization, adequate security, and an ironclad data backup and recovery plan, there’s always the risk of losing electronic records due to manmade or natural disasters. An Electronic Records Management system specifically links the processes, digital technologies, and people needed to consolidate, organize, backup, and archive digital information in an easy-to-follow, structured manner. It also represents one of the seven elements of the Ka...
2023-01-2957 min
Business Infrastructure - Curing Back Office Blues238: Business Infrastructure Masterclass | How to Create a Business Design Blueprint for Emerging Small BusinessesWelcome back to this encore edition of our audio masterclass on business infrastructure! In the last episode, you heard the story of Albert Andoh, the optimistic child entrepreneur of an emerging tech startup. He met a consultant who introduced him to the Business Design Blueprint as a way of proving organizational capability, capacity, and scalability to investors. Now you can learn how they did it. The Business Design Blueprint is the second element in building business infrastructure. It takes the departments and roles identified in the Business Parts Analysis and spatially arranges them according to y...
2023-01-2227 min
Business Infrastructure - Curing Back Office Blues237: Business Infrastructure Masterclass | Child's Play - The Story of Albert Andoh & the Emerging Tech StartupWhat comes to mind when you think of an organizational chart? Do you have one for your small business? After listening to this episode, you’ll understand just how powerful this tool is. An organizational chart visually communicates more than just your company’s chain of command, but also its maturity and growth opportunities. For these reasons, at Equilibria, we refer to it as a Business Design Blueprint. It represents one of the seven elements of the Kasennu framework for business infrastructure. Next up in our encore of the Business Infrastructure Audio Masterclass is the stor...
2023-01-1550 min
Business Infrastructure - Curing Back Office Blues236: Business Infrastructure Masterclass | How to Create a Business Parts Analysis for Fast-Growing Small BusinessesWelcome back to our Encore of the masterclass edition of the Business Infrastructure podcast! In the first episode of this series, you heard the story of Emily Miller. She’s the founder of a fast-growing non-profit. She met a consultant who introduced her to a Business Parts Analysis as a means of sustaining the growth. As Emily discovered, fast growth is exciting but requires adding more people to your team to make sure important tasks don’t get overlooked. Sometimes you may have to re-allocate roles and responsibilities and, through introspection, objectively evaluate your own role...
2023-01-0828 min
Business Infrastructure - Curing Back Office Blues235: Business Infrastructure Masterclass | Identity Crisis: The Story of Emily Miller & the Fast Growing Non-ProfitWelcome to Season 19 featuring an encore of our business infrastructure audio masterclass. That's right. The original season was so well received by our listeners, that we are sharing it again in case you missed it the first time. Over the next 13 episodes, you’ll hear the fictional stories of entrepreneurs faced with the challenges of fast-growing customer demand and the specific tactics different consultants use to calm the chaos as well as tutorials. Although the stories are fictional, they are based on real businesses that our show's host, Alicia Butler Pierre, has worked with over the...
2023-01-0147 min
Business Infrastructure - Curing Back Office Blues234: Season 18 Wrap Up with Alicia Butler PierreIt’s the last Sunday of 2022! It also marks the end of our 12-country audio tour on this international business season of the Business Infrastructure podcast. That’s right – we visited 12 countries in 12 weeks with 14 special guests. In this final episode of Season 18, producer and host Alicia Butler Pierre summarizes key lessons learned as well as five key factors to consider if you are serious about expanding your small business operations or starting a new business altogether in another country. She also hints at what’s coming up in 2023. If you think 2022 had a great episode l...
2022-12-2525 min
Business Infrastructure - Curing Back Office Blues221: Scale Tales | Season Wrap-Up with Alicia Butler PierreWe’re no strangers to risk here at the Business Infrastructure podcast, but even we proceeded with caution during Season 17. Why? Because we tried some radically and fundamentally different things on the show. We experimented with a non-fiction storytelling format for the show that requires much more behind-the-scenes coordination, planning, and logistics to perfect the formula for success. In this final episode of Season 17, host Alicia Butler Pierre shares these changes as part of this podcast’s “scale tale.” Discover what led to these decisions to experiment with changi...
2022-09-2612 min
Grow A Small Business PodcastFrom working as a Process Engineer, now the Founder & CEO of a business infrastructure company. Became the world's largest & most comprehensive repository in business infrastructure with over $4 million revenue & 15 FTEs. (Alicia Butler Pierre)In this episode, I interview Alicia Butler Pierre, Founder & CEO of Equilibria, Inc. based in Atlanta, USA. Alicia has set up her own business infrastructure company to help fast-growing businesses scale without the chaos through offering online courses, workshops, and webinars. From working in different oil refineries and chemical plants, Alicia decided to leave Chemical Engineering to pursue bigger opportunities. Equilibria, Inc. was established in 2005 and has been running for over 17 years. Became the world's largest and most comprehensive repository on the subject of business infrastructure for small businesses with over 15 FTEs. Alicia has said...
2022-07-1755 min
GEMS with Genesis Amaris KempEp. 614 - Why Your Organization Needs Business Infrastructure to Scale Operations with Alicia Butler PierreLearn how to Be a Smooth Operator and Flow in Flux when it comes to operating your organization.
In this segment, Alicia Butler Pierre shares why your organization needs business infrastructure to scale operations. The onset of the pandemic exposed operational vulnerabilities for many making companies take on new ways of doing things.
See video here - https://youtu.be/dRhOXifCuvM
WHO IS ALICIA?
Alicia Butler Pierre is on a quest to revolutionize the way small businesses operate. She does that by speaking, coaching, writing, lecturing, and podcasting...
2022-06-2530 min
Business Infrastructure - Curing Back Office Blues203: The Top 12 | Business Infrastructure Lessons I Learned in Cuba with Alicia Butler PierreHi! I'm Alicia, host and producer of the Business Infrastructure podcast, and I have a confession to make. * When I analyzed the show’s most downloaded episodes, I was shocked to learn that a monologue I recorded back in 2018 about my experiences in Cuba made the list. * I was shocked because this was a recording I did while I was still very new to the podcasting industry and honestly didn’t know what I was doing. But one thing I did know was my passion for business infrastructure and operational excellence. It’s...
2022-05-2218 min
Business Infrastructure - Curing Back Office Blues202: The Top 12 How to Create an Operational Excellence Culture in a Tech Startup with Hassan DantataHassan Dantata is a promising young entrepreneur who made a lasting impression on us here at the Business Infrastructure podcast. Considering his tenacious spirit, high energy, and warm personality, it’s no surprise that his original interview also made it to our list of the top 12 most downloaded. * Ten years ago, Hassan found himself alone in a hospital room. He’d just had a bone marrow transplant that required isolation for two months with a 50/50 chance of survival. With nothing but his “imagination and a dream” along with a burning desire for a smartphone, his resource...
2022-05-1552 min
Business Infrastructure - Curing Back Office Blues201: The Top 12 | How to Scale Your Personal Brand & Become a Recognized Expert - Tips from Dorie ClarkAs the world becomes noisier, gaining recognition as being at the top of your game is no small feat. Yet some people figure out the formula for showcasing their talents despite the noise. That’s why it’s no surprise that our original episode featuring Dorie Clark, a master of self-reinvention, made it to our list of the top 12 most downloaded. * As a consultant or service-based professional, scaling your unique skills and subject matter expertise may seem impossible. However, Dorie is proof that it is in fact possible. She went from growing up in a smal...
2022-05-0847 min
Business Infrastructure - Curing Back Office Blues200th Episode! Meet the Business Infrastructure Podcast Team + Special Guest, Jared EasleyFor the past four years, this show has consistently aired every week, not missing a beat. This consistency is only a part of our success formula. Other factors include amazing guests, subscribers and listeners like you, and an all-star team! * The Business Infrastructure podcast started as a scrappy idea of host and producer, Alicia Butler Pierre. What she originally thought would simply be another means of sharing operational resources with small businesses has now evolved into a global movement with listeners in over 60 countries. * But this did not happen by osmosis. As the podcast grew...
2022-05-0134 min
Business Infrastructure - Curing Back Office Blues199: The Top 12 | Mohammad Ali Ajlouni Shares Everything You Need to Know About COOsMohammad Ali Ajlouni may not float like a butterfly or sting like a bee, like the famous boxer by the same name, but he is a champion – a champion of operations. And it might very well be the reason why his original episode made it to our list of the top 12 most downloaded. * With over 37 years of combined experience as a high-ranking military official, chemical and industrial engineer, COO, and board member, he recognizes problem-solving as the cornerstone for continuous improvement. In fact, he worked on a team that started the first auto manufacturing company in...
2022-04-241h 08
Business Infrastructure - Curing Back Office Blues198: The Top 12 | My Business is Small...Why Does It Need Business Infrastructure? Alicia Butler Pierre Explains.This was the second episode to ever air on the Business Infrastructure podcast in 2018! It’s one of our Top 12 most downloaded episodes to date… * Being insane isn’t necessarily a bad thing, especially when it comes to managing fast growth in your small business. Find out why in this episode as Alicia Butler Pierre makes the case for insanity in your business operations and why business infrastructure is vital to not just talking about taking your business to the next level, but actually doing it! * Learn two real-life examples of how the origin...
2022-04-1720 min
Business Infrastructure - Curing Back Office Blues197: The Top 12 | What is Six Sigma Operational Excellence Dr. Frank BarsiIt’s no surprise that Dr. Frank Barsi’s interview made our list of the Top 12 most downloaded episodes. The covid-19 pandemic and the associated supply chain disruptions offered a wellspring of interest in Lean and Six Sigma quality frameworks. Discussions around operations, once confined to the back office, have now earned their rightful place in the forefront of critical decisions made by technicians, front-line managers, and executives alike. * Back in the early 1970s, Dr. Barsi escaped communist Hungary under the cover of night. He swam his way to Austria and eventually arrived in America with...
2022-04-101h 10
Business Infrastructure - Curing Back Office Blues196: The Top 12 | What is a COO? Maria Jones ExplainsIt’s a brand new season on the Business Infrastructure podcast – Season 16! In nearly four years, there’s so much to celebrate especially as we approach our 200th episode. That’s why this season we’re reflecting on our success factors starting with you, our loyal listeners and subscribers, as well as our top-notch guests. In that spirit, we’ve compiled a list of the top 12 most downloaded episodes to date and will re-air them this season (in no particular order). * First up is the episode featuring Maria Jones. This episode originally aired in April 2020 and because of its organ...
2022-04-0335 minBusiness Infrastructure - Curing Back Office Blues195: Backstage | How We Made the Business Infrastructure Audio MasterclassProducing the world’s first-ever audio masterclass on business infrastructure was no small feat! In this bonus episode, we pull back the curtain and go backstage so you can hear a firsthand account of what it took to produce each masterclass episode. * Jarvis Gray is our special guest host. Tune in as he guides a conversation with Alicia Butler Pierre, Cornelius Dowdell, and Clarence Levy on what it took to go from an idea jotted on paper into a full-scale audio masterclass complete with narration, voiceovers, and original music. __________ Credits: ...
2022-04-0158 minBusiness Infrastructure - Curing Back Office Blues194: How to Create a Business Process ManualWe’ve come to the final episode in our 13-part audio masterclass on business infrastructure! At this point, you’ve heard six stories of entrepreneurs and leaders in small businesses trying their best to keep their cool amid chaotic fast growth. If you’ve missed any of those episodes, be sure to go back and listen to them so that you can follow along with the info contained in this episode. * Behind the impressive façade of the businesses featured in this masterclass, lies operational landmines that threaten to destroy everything these founders and leaders have worked so hard...
2022-03-2747 min
Business Infrastructure - Curing Back Office Blues193: How to Create a Work Space Logistics Plan for Flourishing Small BusinessesIn the last story of our Business Infrastructure audio masterclass, you met Clenard Smith. He’s determined to take his flourishing food distribution company public. But there’s one problem. He needs more physical space! Or at least that’s what he’s convinced himself. His consultant manages to convince him otherwise while also getting him to contend with the root cause of his company’s space constraints. * A Work Space Logistics plan organizes, consolidates, and segments your space into work zones according to your organization’s departments. It considers the proper placement of all team members...
2022-03-2431 minBusiness Infrastructure - Curing Back Office BluesA Quick Update from AliciaWe're well underway with Season 15 - Business Infrastructure Masterclass. Here's a quick update from the host, Alicia Butler Pierre, on what to expect for the final masterclass episodes. Great things are brewing!
2022-03-2001 min
Business Infrastructure - Curing Back Office Blues192: Organized Chaos - The Story of Clenard Smith & the Flourishing Food Distribution CompanyPrior to the pandemic, people were already spending a lot of time in their offices likely sitting behind a computer. Now, that time has doubled if not tripled for many as companies begin to adopt work-from-home policies. In fact, there are scientific studies that show a direct correlation between the actual layout of a workspace and productivity, job satisfaction, and profitability. * A Work Space Logistics plan considers the best placement and arrangement of your team, furniture, and equipment to ensure seamless work and information flow. It’s also one of the seven elements of the Kasennu framework fo...
2022-03-1351 minBusiness Infrastructure - Curing Back Office Blues191: How to Create a Service Delivery Blueprint for Small Businesses on the RiseVandana Thiagarajan was the subject of the last story you heard in our Business Infrastructure audio masterclass. She’s desperately trying to make sure she and her co-founders can once again fulfill their promises to their customers. Their consultant introduces them to the Service Delivery Blueprint as a solution for quickly pinpointing the source of missing target deadlines. * A Service Delivery Blueprint is a visual control tool that documents the people, process, tools, and metrics necessary to provide your core product or service. It offers a holistic view that shows how everyone in your company gets involved or...
2022-03-0633 min
Business Infrastructure - Curing Back Office Blues190: Red Pill or Blue Pill? The Story of Vandana Thiagarajan and a Mortgage Company's Meteoric RiseAs small businesses grow, so does the need for consistency. Your ability to provide value and meet promised deadlines is only as good as the people, tools, and processes you have in place to deliver your goods and/or services. * A Service Delivery Blueprint describes how you provide goods and services to your customers. Once defined, it enables consistency in your customer order-to-delivery process without compromising quality. It also affects how customers and vendors experience your business. It’s one of the seven elements of the Kasennu framework for business infrastructure. * This episode feat...
2022-02-2741 min
Business Infrastructure - Curing Back Office Blues189: How to Create a Paper Records Management System for Expanding Small BusinessesIn the last episode of our Business Infrastructure audio masterclass, you heard the story of twin co-founders, Karen and Sharen Benoit. They’ve been given a second chance to pass an audit of their mental health clinic’s records. Their consultant friend comes to the rescue by teaching them how to design a compliant Paper Records Management system that consolidates, organizes, stores, and protects their physical files. * You might be wondering, “Why are we talking about organizing paperwork in the digital age?” Some industries are heavily regulated and require the maintenance of physical files for certain...
2022-02-2030 min
Business Infrastructure - Curing Back Office Blues188: Troubled Waters – The Story of the Benoit Sisters & the Expanding Medical OfficeAs appealing as paperless offices are, there are still some industries that require meticulous physical recordkeeping. These types of records must comply with regulatory guidelines to legally operate. This is where a Paper Records Management system can be useful. * A Paper Records Management system links the processes, tools, and people needed to create, name, categorize, store, and purge physical data in an easily accessible, color-coded, and organized manner. It also represents one of the seven elements of the Kasennu framework for business infrastructure. * This episode features twin sisters, Karen and Sharen B...
2022-02-1358 min
Business Infrastructure - Curing Back Office BluesHow to Create an Electronic (Digital) Records Management System for Small Businesses in High DemandWe’re continuing our first time ever masterclass edition of the Business Infrastructure podcast. In the last episode, you heard the story of Sarah and Steve Reuben - siblings whose rivalry and siloed leadership enabled a virus attack on their family-owned business’s network. A consultant taught them how to design an Electronic Records Management system to organize, store, and secure their digital files while also protecting their operations from future digital disasters. * Electronic Records Management is the third element in building business infrastructure. It involves organizing all your digital files based on the departments you...
2022-02-0633 min
Business Infrastructure - Curing Back Office BluesThe Princess vs. The Politician - The Story of the Reubens & the Furniture Store in High DemandA paperless office comes with many perks. It frees up physical space, removes geographic work restrictions, and makes information accessible from anywhere. But there’s a catch. * Without careful organization, adequate security, and an ironclad data backup and recovery plan, there’s always the risk of losing electronic records due to manmade or natural disasters. * An Electronic Records Management system specifically links the processes, digital technologies, and people needed to consolidate, organize, backup, and archive digital information in an easy-to-follow, structured manner. It also represents one of the seven elements of the...
2022-01-3057 min
Business Infrastructure - Curing Back Office Blues185: How to Create a Business Design Blueprint for Emerging Small BusinessesWelcome back to this masterclass edition of the Business Infrastructure podcast! In the last episode, you heard the story of Albert Andoh, the optimistic child entrepreneur of an emerging tech startup. He met a consultant who introduced him to the Business Design Blueprint as a way of proving organizational capability, capacity, and scalability to investors. Now you can learn how they did it. * The Business Design Blueprint is the second element in building business infrastructure. It takes the departments and roles identified in the Business Parts Analysis and spatially arranges them according to your chain of command...
2022-01-2327 min
Business Infrastructure - Curing Back Office Blues184: Child's Play - The Story of Albert Andoh and the Emerging Tech StartupWhat comes to mind when you think of an organizational chart? Do you have one for your small business? After listening to this episode, you’ll understand just how powerful this tool is. * An organizational chart visually communicates more than just your company’s chain of command, but also its maturity and growth opportunities. For these reasons, at Equilibria, we refer to it as a Business Design Blueprint. It represents one of the seven elements of the Kasennu framework for business infrastructure. * This episode features the story of Albert Andoh, the brigh...
2022-01-1650 min
Business Infrastructure - Curing Back Office Blues183: How to Create a Business Parts Analysis for a Fast-Growing Small BusinessWelcome to the masterclass edition of the Business Infrastructure podcast! In the first episode, you heard the story of Emily Miller, the founder of a fast-growing non-profit. She met a consultant who introduced her to a Business Parts Analysis as a means of sustaining the growth. * As Emily discovered, fast growth is exciting but requires adding more people to your team to make sure important tasks don’t get overlooked. Sometimes you may have to re-allocate roles and responsibilities and, through introspection, objectively evaluate your own role as a leader. * The Business Parts An...
2022-01-0928 min
Business Infrastructure - Curing Back Office Blues182: Identity Crisis – The Story of Emily Miller & the Fast-Growing Non-ProfitIt’s Season 15 on the Business Infrastructure podcast and we’re trying something different. Many of you asked for it and it’s here – a business infrastructure masterclass! * Over the next 13 episodes, you’ll hear the alternating stories of entrepreneurs faced with the challenges of unfilled customer demand and the specific tactics used to calm the chaos. Discover how they each rise to the challenge through lessons taught by Alicia Butler Pierre – lessons that you can immediately apply to your small business. * First up is the story of Emily Miller, the founder and Executive Di...
2022-01-0246 min
Business Infrastructure - Curing Back Office Blues181: Alicia Butler Pierre Reveals How the Business Infrastructure Podcast Uses Notion for Production SchedulingTrello. Asana. Monday.com. ClickUp. These are all amazing tools. And we’ve tried them all here at the Business Infrastructure podcast, but in the end, we landed on Notion as the tool to organize our back-office operations. * Notion is an all-in-one digital workspace that brings together once disparate and hidden documentation into a single platform. Information once buried in nested folders on a network, the cloud, or hard drives is now visible and easy to search. The level of transparency it affords teams is perhaps one of its greatest features. It even integrates with do...
2021-12-2631 min
The Journey with Christian D EvansBehind the Façade How to Structure Company Operations for Sustainable Success: Alicia Butler Pierre🎁 Gift for All Podcast Listeners Below 👇| Founder & CEO - Equilibria, Inc. Consultant •Speaker •Author •Podcaster Alicia Butler Pierre is the founder and CEO of Equilibria, Inc., a 15-year-old operations management firm. She specializes in increasing bandwidth for fast-growing organizations via business infrastructure. Alicia has a B.S. in Chemical Engineering from Louisiana State University, an MBA from Tulane University, and a Lean Six Sigma Black Belt certification. Combined, her content has over three-quarters of a million views across various online platforms. Alicia hosts the weekly Business Infrastructure: Curing Back Office Blues podcast. She’s also the author of the 2x Amazon bestse...
2021-11-291h 03
Think Mastery with Dr. YishaiEp #155: Why You Need to Get Out of Your Own Backyard with Alicia Butler PierreAlicia Butler Pierre is the founder and CEO of Equilibria Inc, bestselling author of “Behind the Façade: How to Structure Company Operations for Sustainable Success,” and host of the “Business Infrastructure: Curing Back Office Blues” podcast. On Story Tuesday, Alicia shares lessons she learned from making the mistake of staying in her comfort zone, how she took the leap outside her own “backyard,” and why it opened her business to a new world of opportunity and success. This episode is brought to you by Adaptability Coaching. Want to learn how to make adaptability your...
2021-09-2827 min
Business Infrastructure - Curing Back Office Blues168: Alicia Butler Pierre and Kate Erickson Discuss the Workflows and Operational Excellence Behind Entrepreneurs on FirePodcasting has been around longer than you might think. Although the pandemic caused a surge in both listenership and creators, there are some shows that have been around for a long time. Entrepreneurs on Fire (EOFire) is a nearly 10-year-old podcast with over 100M+ downloads and 3,240 episodes and counting! This is the final episode of Season 13 – Operational Excellence. It features a live recording at the 2021 Podcast Movement Conference with Kate Erickson, the person in charge of back-office operations at EOFire. Listen as Kate gives us the inside scoop on the workflows and operational excellence strategies th...
2021-09-2634 minThink Mastery with Dr. YishaiEp #154: How to Trust Your Instincts in Business with Alicia Butler PierreAlicia Butler Pierre is the founder and CEO of Equilibria Inc, bestselling author of “Behind the Façade: How to Structure Company Operations for Sustainable Success,” and host of the “Business Infrastructure: Curing Back Office Blues” podcast. Today, Alicia shares her story of going from chemical engineering technician to entrepreneur, founder, and CEO of Equilibria. She shares shifts in her mindset and thinking along the way that enable her to tap into her genius to overcome adversity and create opportunity. This episode is brought to you by Adaptability Coaching. Want to learn how to make adap...
2021-09-2634 min
The Josh Bolton ShowOperations and Flow for Business | Alicia Butler PierreSend us a textAlicia Butler Pierre is the founder and CEO of Equilibria, Inc., a 15-year-old operations management firm. She specializes in increasing bandwidth for fast-growing organizations via business infrastructure. Alicia has a B.S. in Chemical Engineering from Louisiana State University, an MBA from Tulane University, and a Lean Six Sigma Black Belt certification. Combined, her content has over three-quarters of a million views across various online platforms. Alicia hosts the weekly Business Infrastructure: Curing Back Office Blues podcast. She’s also the author of the 2x Amazon bestseller, Behind the Façade: How to Str...
2021-09-1558 min
Business Infrastructure - Curing Back Office Blues155: Diversity, Digital Transformation & Pricing While Black with Alicia Butler PierreHi, I’m Alicia and for many years, pricing was admittedly my Achilles heel in my business. With so many pricing models and strategies to choose from, I always found it easier to price products than services. Eventually, I began to seek counsel from pricing experts as well as a variety of renowned books backed by research. As I consumed this information and put it into practice, I noticed it did not yield the same favorable results as some of my colleagues. Not one to give up easily, I’d experiment with another model and strategy combination, but...
2021-06-2729 min
Science of CXAlicia Butler Pierre: Business Operations Were Never Really Sexy...Until NowToday, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria, Inc.
Check out the Sketchnote of this episode with Alicia.
Alicia's Bio:
Alicia Butler Pierre is the founder and CEO of Equilibria, Inc., a 15-year-old operations management firm. She specializes in increasing bandwidth for fast-growing organizations via business infrastructure. Alicia has a B.S. in Chemical Engineering from Louisiana State University, an MBA from Tulane University, and a Lean Six Sigma Black Belt certification. Combined, her content has over three-quarters of a million views...
2021-05-2141 min
The Podcast On PodcastingEp25: Getting Your Podcast Systemized - Alicia Butler PierreTune in today with Alicia Butler Pierre as she discusses her experience in growing her podcast in a systemized manner, scaling the business, and overcoming challenges in podcasting. WHAT TO LISTEN FOR How podcasting can serve as a business development tool 5 Takeaways to get good guests on the show Podcast hacks you can utilize How to overcome struggles in podcasting The importance of creating batch episodes and delegating editing tasks RESOURCES/LINKS MENTIONED Matchmaker Headliner Libsyn Acuity Online Appointment BOOK MENTIONED Behind the Facade: How to structure company operations for sustainable success
2021-05-1345 min
The Fearless Soul Podcast with Dijana LlugolliAlicia Butler Pierre: The #1 reason successful businesses failToday we talk all about Analysis paralysis. Beware of "metric mania," "The Peter Principle," and "Shiny Object Syndrome." All three can lead to analysis paralysis.
Alicia Butler Pierre is the founder and CEO of Equilibria, Inc., a 15-year-old operations management firm. She specializes in increasing bandwidth
for fast-growing organizations via business infrastructure. Alicia has a B.S. in Chemical Engineering from Louisiana State University, an MBA
from Tulane University, and a Lean Six Sigma Black Belt certification. Combined, her content has over three-quarters of a million views
across various online platforms.
Alicia h...
2021-05-0649 min
What's My Story[What's My Story] Alicia Butler Pierre"We're all born and blessed with natural skills, talents, and abilities."Sometimes you want to leap into your dreams. Sometimes you want to do something different because you know you were made for something greater. But everybody, maybe even including people in your family, are telling you that you shouldn't do that.What did our guest do to rise up and be someone better than what other people thought she could be?What's In Store For YouAlicia Butler Pierre is the founder of Equilibria, Inc., an operations management firm specializing...
2021-04-2941 min
Learning from Smart People105 Alicia Butler Pierre: How to Develop Your Business InfrastructureToday's episode of the Learning from Smart People Podcast features an interview with Alicia Butler Pierre about how to develop your business infrastructure. She has written one of the only books on the subject and even though the topic seems quite dry, she made the information accessible and interesting. It's a topic not just for start up businesses but, as she stated during the interview, established businesses need to build better policies and procedures to increase profitability.
Here are a few of the topics you will learn about during this conversation between Alicia Butler Pierre and Rob...
2021-04-1332 min
Business Infrastructure - Curing Back Office Blues142: How I Scaled the Business Infrastructure Podcast with Alicia Butler PierreWe’ve come to the end of another amazing season of the Business Infrastructure podcast. In this episode, Alicia does her traditional end-of-season monologue, but with a twist – she talks about the people, processes, and tools that set the foundation to scale. And, as she explains, none of this work was in vain, as evident by the special announcement she makes that will take this podcast to the next level. Get all the juicy details plus access to the show notes at: https://businessinfrastructure.tv/ Ep. 142.
2021-03-2832 min
Talking with the ExpertsEp #88 Alicia Butler Pierre - Sustainable Business InfrastructureAlicia Butler Pierre | When I started Equilibria 15 years ago, I never imagined it would evolve into what it is today. What began as my passion to organize businesses is now a go-to source for ambitious entrepreneurs around the world in building sustainable business infrastructure. This evolution results from the thousands of entrepreneurs across different sectors and industries that I’ve had the pleasure of meeting, working with and learning from.
Before founding Equilibria, I worked as a Chemical Engineer. Because I worked in oil refineries and chemical plants, my official title was Process Engineer. This was a pivotal moment in my...
2021-01-2827 min
Business Infrastructure - Curing Back Office Blues129: Let's Recap Season 10 with Alicia Butler PierreIn this Season 10 finale, host Alicia Butler Pierre unpacks the importance of converting “why” into “how” when facing business challenges. She uses this conversion as a backdrop to give updates on all guests and their respective workflows and technologies. Alicia also shares four lessons she’s learned about operating a business in 2020. A special thank you to all guests, sponsors, and subscribers who made this season a smashing success!
2020-12-2720 min
Business Infrastructure - Curing Back Office Blues127: Let's Identify & Document Key Business Processes with Cornelius DowdellWorkflow improvement stumps small and large businesses alike. Where do you start? What framework will you use? As the founder of an emerging H.R. consultancy, Cornelius “Neil” Dowdell faces these questions regularly. One thing’s for sure – you have to identify and document processes before you can improve them. In this live consultation, Alicia shows Neil how simple tools like stick figures and note cards can help to quickly identify processes and more! Watch the video at https://businessinfrastructure.tv/.
2020-12-131h 05
One Minute InterviewsThe Myth of the Solopreneur, with Alicia Butler Pierre, Equilibria, Inc.The Myth of the Solopreneur, with Alicia Butler Pierre, Equilibria, Inc. John Ray: [00:00:00] I’ve got a problem with the term “solopreneur.” Alicia Butler Pierre: [00:00:05] Okay. John Ray: [00:00:05] And you’re actually a shining example of that. I may have to write this up because there is- Alicia Butler Pierre: [00:00:13] I’ll be your […]
The post The Myth of the Solopreneur, with Alicia Butler Pierre, Equilibria, Inc. appeared first on Business RadioX ®.
2020-10-2200 min
Business Infrastructure - Curing Back Office Blues119: Let's Improve a Lead-to-Customer Conversion ProcessAll businesses compete for mindshare. Getting it is exciting! But what happens beyond getting attention? How do you go from clicks and views to money in the bank? The answer can stump even the most seasoned digital marketers. Among them is Ericka Bates, a consultant to freelance graphic designers. In this episode, Alicia gives her a process to test in LinkedIn. The goal is to increase the conversion of people from “interested” to “registered and paid.” Watch the video at https://businessinfrastructure.tv/
2020-10-181h 01
Business Infrastructure - Curing Back Office Blues117: Let's Design a Commercialization Process with Clarence Levy & Derek GauthierGo big or go home - a fitting mantra for Clarence Levy and Derek Gauthier. As the Co-Founders of MorTec Innovation, these engineers turned entrepreneurs have big plans for their emerging company. It began with their debut product, Protect My Cell. After favorable testing results, they now want a repeatable process to scale their success. In this Season 10 kickoff, Alicia gives them a foundation to start building their commercialization process. Watch the video at https://businessinfrastructure.tv/.
2020-10-041h 02
Business Infrastructure - Curing Back Office Blues116: Developing a Framework to Scale Your IdeaWhen Alicia Butler Pierre started Equilibria, she provided a hodgepodge of various services. A friend challenged her to figure out how to streamline and package her services. This gave birth to the Kasennu framework for business infrastructure. Since then, thousands of entrepreneurs use the framework to structure and scale their businesses. In this Season 9 Finale, Alicia tells the story (and process) of how she created it. Visit https://businessinfrastructure.tv/, Ep. 116 for show notes.
2020-09-2716 min
Business Infrastructure - Curing Back Office Blues103: Making the Case for Small Business Operations with Alicia Butler Pierre featuring Maegan LaneThis Season 8 finale is different – it’s not Alicia Butler Pierre’s typical monologue. She’s joined by her 13-year-old goddaughter, Maegan Lane - a budding teen entrepreneur and COO of a clothing startup, Karma Collections. In this episode, Alicia answers questions submitted by listeners throughout the season, and, in the process, tells Maegan how it applies to her business. The result is answers that not only address the specific questions but show the applicability to any business regardless of industry. In a surprising twist, Maegan actually asks some impromptu questions, one of which admittedly has Alicia stumped!
2020-06-2852 min
Business Infrastructure - Curing Back Office Blues100: Podcasting with Purpose featuring Jared EasleyWe did it – this is our 100th episode! And joining us to celebrate this milestone is Jared Easley, the co-founder of Podcast Movement. In this episode, Jared reveals how his military experiences and background in project management served him in helping to build the world’s largest community of podcasters. He not only shares the behind-the-scenes operations of their annual conference, but we also talk about the history of podcasting, current trends, and what it all means for the future. Meanwhile, Alicia gives a heartfelt tribute to listeners and supporters.
2020-06-071h 24
Business Infrastructure - Curing Back Office Blues090: Rebounding After Disaster Strikes with Alicia Butler PierreDisaster comes in many forms and we don’t always know when it will strike. Developing contingency plans to plan for and recover from the aftermath isn’t an easy sell, especially when companies are riding high on profits. No one likes to think about what can happen if/when things go wrong. In this episode, host Alicia Butler Pierre shares her personal story of how she forfeited income for nearly a year to help her parents after they narrowly escaped death from a major flood. Two years later, she emerged as a podcaster, one of the world’s leadin...
2020-03-2930 min
Pro Business ChannelAlicia Butler Pierre Interview, CEO – Equilibria, Inc. & Bestselling Author On The Sales Synergistics PodcastWe had an awesome conversation this week about the need to focus on the PROCESSES that drive your business forward. Our Guest this week, Alicia Butler Pierre, is a best selling author and business coach who helps business leaders dissect their daily processes to optimize performance to drive results.Alicia Butler Pierre Interview, CEO – Equilibria, Inc. & Bestselling Author On The Sales Synergistics Podcast Equilibria, Inc. is a global operations management firm specializing in designing business infrastructure and processes for fast-growing small businesses. It is the world's largest and most comprehensive repository on the subject of business infr...
2020-03-1229 min
Business Infrastructure - Curing Back Office Blues077: Process Mapping with Alicia Butler PierreProcess maps are more than just boxes connected with arrows. When done correctly, they can help you understand where bottlenecks exist, how long it takes to make your product or deliver a service, and where opportunities to streamline, automate, and/or outsource may exist. In this Season 6 finale, host Alicia Butler Pierre describes how she used process mapping to increase her company’s cash flow. She also shares the people who can help in your mapping efforts as well as recommended tools.
2019-12-2931 min
Business Infrastructure - Curing Back Office BluesThe One Thing You Need to Know About Process Improvement - Alicia Butler PierreProcesses not only ensure consistency with how you make a product or deliver a service, but they directly impact your customer’s experience. In this Season 5 finale, Alicia Butler Pierre, host of the Business Infrastructure show, shares what a process is, its importance in building business infrastructure, and the one thing you need to know about improving one. Listen in as she describes the stages of her podcasting process to illustrate how to execute process improvement. It might be a fun exercise to go back to previous episodes to determine if you can detect the improvements she talks about from...
2019-09-2236 min
Business Infrastructure - Curing Back Office BluesDesigning a Digital Content Management Process with Alicia Butler Pierre There’s no escaping the reality of having a strong online presence. In this Season 4 finale, Alicia Butler Pierre, business infrastructure expert and host of the Business Infrastructure show, shares the two-pronged approach she uses to design a content management process that is practical, sustainable and rooted in data science. Listen as she candidly shares the series of events that led her to change her once negative views about online content creation and distribution. You too can create your own “web” of content that sticks and converts through the right selection of people, processes and tools.
2019-06-2354 min
Business Infrastructure - Curing Back Office BluesBuilding Business Infrastructure for Scale with Alicia Butler PierreAlicia is the founder of Equilibria, Inc. – the world’s largest repository on business infrastructure for small businesses. And it happened quite by accident. In this episode, she candidly shares the story of how this came to be by weaving together the messaging of each expert featured in Season 3 while acknowledging the mistakes she’s made along the way. In doing so, Alicia candidly describes how she created a methodology for business infrastructure and how you can implement it to position your company for growth that is manageable, sustainable and profitable. Also included are highlights from a conversation with fellow bus...
2019-03-1729 min
Business Infrastructure - Curing Back Office BluesPromises vs. Goals: Season 2 Reflections with Alicia Butler PierrePromises are not made to be broken, they’re made to keep. And customers will hold you to that promise, whether you verbalize it or not. In this special 25th episode, hostess Alicia Butler Pierre takes a deep dive into using customer-centricity to drive a company’s culture and performance. Using an example from her book, she describes how shifting from a focus on a revenue-oriented goal to a customer-oriented promise can be instrumental in developing processes that enhance customer experience without sacrificing quality, value or revenue.
2018-12-1617 min
Business Infrastructure - Curing Back Office BluesFoundation & Maintenance – Business Lessons from Cuba with Alicia Butler PierreIn this episode, Alicia shares things she observed during a recent trip to Cuba and how those observations apply to how we run our small businesses. A notable observation was the admirable and continuous preservation of cars, culture, and cuisine. However, many buildings have succumbed to the lack of maintenance primarily due to economic factors. She makes the argument that it’s possible to save these buildings (and parts of our business) through ongoing proactive and preventive maintenance. If nothing more, may these lessons Alicia shares serve as a cautionary tale of the importance to develop processes to monitor al...
2018-11-2618 min