Shows
The Growth SignalIs It Time to Kill the Health Score? - Roundtable ReplayThis roundtable originally aired live on Thursday, June 12th. Let’s be honest—most customer health scores are useless. They’re lagging, biased, and based on signals that don’t actually predict renewals.In this roundtable, we ask the question out loud: should we kill the health score altogether?Guests LeeRon Yahalomi, Alyssa Opella, and Brian Hansen don’t hold back. They challenge the industry’s obsession with login data, expose how internal politics distort scoring models, and offer a smarter alternative—measuring outcomes, not check-ins.🔥 You’ll hear:Why “logins” are the weake...2025-06-2455 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.How Digital Fuels the Post-Sale Journey at Demandbase with Alyssa Opella | Episode 031In the intro to this week's episode, I briefly touch upon a new resource that is available to you via the website: The Digital Customer Success Tech Stack. In short, this is a collection of applications that a myriad of digital CS and Ops pros are using to execute on their digital strategies. Check it out here: https://digitalcustomersuccess.com/tech-stack/Happy New Year!Today's conversation with Alyssa Opella is an absolute treasure trove of how to incorporate digital motions into your entire post-sale journey. Since joining Demandbase almost 2 years ago...2024-01-0259 min