Shows
Breath of Fresh Air Dental PodcastOur Podcast Turns Two! Looking Back at Your Favorite EpisodesWe can't believe it – our podcast just turned two. 🥳 Thanks for being here with us through the toddler stage. We kick off with a little real life – Halloween costumes, comfort shows, and travel plans – then dive into a look back at your top-played episodes and what's changed since we first hit publish. What we revisit Office Manager or Dental Consultant – What does your practice really need? Why this became our most-listened-to episode, how to know which role fits your goals, when it makes sense to pair both, and how we personally vet consultants before brin...
2025-10-3055 minBreath of Fresh Air Dental PodcastBringing Dental Marketing In-House with Jaclyn Nona of Clever Dental Co.Marketing doesn't have to be expensive, complicated, or outsourced to a big agency that doesn't know your patients, your community, or your vibe. In this episode of Breath of Fresh Air, we sit down with Jaclyn Nona, founder of Clever Dental Co, to talk about how dental practices can bring marketing in-house, empower their teams, and build real, authentic connections with patients. Jaclyn's path into dentistry wasn't planned — but after years of experience in front office roles, billing, and treatment coordination, she discovered a passion for marketing. With the support of her practice owners, she launched Clever De...
2025-09-261h 00Breath of Fresh Air Dental PodcastCrown Prep or Court Prep? Dental Attorney Justin Withrow ExplainsNavigating Dental Law with Attorney Justin Withrow: Audits, Compliance, and Best Practices In this episode of the Breath of Fresh Air Podcast, we're pulling back the curtain on one of the most intimidating (and often misunderstood) sides of dentistry: the legal side. We're joined by dental attorney Justin Withrow, a true "unicorn" in the industry who specializes in the messy stuff most lawyers shy away from - board investigations, insurance audits, criminal cases, and high-stakes disputes. Justin shares how he found his way into dental law, why compliance needs to become a culture inside every...
2025-08-291h 29
Breath of Fresh Air Dental PodcastFrom Chaos to Cost Savings: Smarter Dental Supply Strategies with Frontier DentalIn this episode of Breath of Fresh Air, Amanda and Sarah are joined by Micheline Hawley, Director of Sales and Customer Service at Frontier Dental. From real-talk stories about bulk order blunders to a behind-the-scenes look at procurement strategies that actually save your practice money, this episode is full of fresh insights that will have every office manager rethinking their supply closet. Micheline shares her personal journey from practicing dental hygienist to sales leadership, and explains how Frontier Dental's unique culture, 360° online shopping experience, and customer-first approach are helping offices nationwide cut costs without cutting corners. Whether y...
2025-07-2855 minBreath of Fresh Air Dental Podcast2025 Mid-Year Pulse Check: What's Working, What's Not, and What's NextIn this mid-year check-in, co-hosts Amanda DeMoura and Sarah Hamlin are catching their breath (and maybe pulling on some fuzzy socks) as they reflect on what 2025 has brought to dental practices so far—and what's coming next. From hygienist shortages and hiring shifts to in-house marketing trends, tech fatigue, smarter supply strategies, and the power of real human connection, this episode is your summer sanity reset. We're talking quick wins, culture upgrades, the rise of DIY branding, why breaks actually matter (yes, really), and how dental teams can gear up for a stronger second half of the ye...
2025-06-2146 minBreath of Fresh Air Dental PodcastPicking the Perfect Dental Conference: What's Worth Your TimeIn this episode of Breath of Fresh Air, Amanda and Sarah are diving into how to pick the right dental conference for you (and your practice). With so many options out there—from massive trade shows to intimate boutique events—it's easy to feel overwhelmed or unsure where to spend your time and money. They're breaking down how to get the best return on your investment (both financial and energetic), sharing some of their favorite conferences, and giving honest advice about what's worth your travel and PTO—and what's not. Whether you're a solo practice manage...
2025-05-3045 minBreath of Fresh Air Dental PodcastCulture Club: Why Your Dental Office Vibes MatterThis week, Amanda and Sarah dive into one of the most important (but often overlooked) keys to running a thriving dental practice—CULTURE. Whether you're a dentist, office manager, or the MVP at the front desk, your office culture sets the tone for everything: hiring, teamwork, patient experience, and even that vibe when you walk in on a Monday morning. In this episode, we cover: What "culture" really means in a dental office (hint: it's not just about pizza parties!) How your reputation in the dental community follows you—and why that matters...
2025-04-2541 minBreath of Fresh Air Dental PodcastAI Nation: Is Your Front Desk Role Safe?🎙️ Episode 17: "AI Nation: Is Your Front Desk Role Safe?"  Hosts: Amanda DeMoura & Sarah Hamlin Length: 52 minutes Topic: The real role of AI in dental practices—and how to leverage it without fear  🧠What We Talked About: AI is here—and it's not going anywhere. But is it coming for your job? In this episode, Amanda and Sarah dive into the real impact of artificial intelligence on dental administrative roles and what you can do to stay ahead. Spoiler alert: the answer isn't to ignore it. With a...
2025-03-1152 minBreath of Fresh Air Dental PodcastBilling Bliss: The Ultimate Dental Billing CompanyIn this episode of the Breath of Fresh Air Dental Podcast, we're chatting a bit about the brand story of Essential Dental Services. From its inception to its impact on the dental industry, we explore the journey that has shaped the company (now DayDream Dental) into the best dental billing company in the industry! Join us as we discuss the challenges, milestones, and core values that have driven Essential Dental Services to success. Whether you're a dentist, office manager, or industry professional, this episode will inspire you with insights on building a brand that stands out in...
2025-02-0635 minBreath of Fresh Air Dental PodcastOffice Manager or Dental Consultant: What Does Your Practice Need?Episode Overview: In this episode of The Breath of Fresh Air Dental Podcast, hosts Amanda DeMoura and Sarah Hamlin explore a crucial question for dental practices: When should you consider hiring a dental office manager or a dental consultant? Whether you're a new practice owner or an established clinic looking to optimize operations, understanding the distinction between these roles can significantly impact your success. Key Topics Discussed: Understanding the Roles: Definition and responsibilities of a dental office manager. The role of a dental consultant and when their expertise is beneficial. Signs You Might Need a Dental Of...
2024-10-0137 minBreath of Fresh Air Dental PodcastMid-Year Check-In: Trends & Insights in Dental BillingIn this episode of Breath of Fresh Air, co-hosts Amanda and Sarah take a deep dive into the latest trends and observations in the dental billing space as we hit the mid-year mark. They explore what's changing in patient payments, the evolving landscape of dental claim appeals, the rising trend of remote dental billing positions, and much more.  Key Topics Covered: Trends in Patient Payments: Emerging payment methods and technologies. Changes in patient payment behavior and expectations. Strategies for improving patient payment collection. Dental Claim Appeals: Common challenges and pitfalls in dental claim appeals. Su...
2024-08-1449 minBreath of Fresh Air Dental PodcastTop Tips for Successful Claim SubmissionsIn this episode of the Breath of Fresh Air Dental Podcast, hosts Amanda DeMoura and Sarah Hamlin share their invaluable insights on "Top Tips for Successful Claim Submissions." Navigating the complexities of dental insurance claims can be daunting, but Amanda and Sarah break down the process into manageable steps to ensure smooth and successful submissions. Whether you're a seasoned dental professional or new to the field, this episode offers essential advice on avoiding common pitfalls, maximizing claim approvals, and streamlining your practice's administrative tasks. Key takeaways and tips include: Ensuring accurate and thorough documentation Staying updated...
2024-06-2649 minBreath of Fresh Air Dental PodcastCommon Billing Mistakes to Keep You out of TroubleIn this insightful episode of the Breath of Fresh Air Dental Podcast, we dive deep into a crucial but often overlooked aspect of running a successful dental practice: billing practices. Join us as we explore common billing mistakes and provide practical advice on how to avoid fraudulent billing practices. Staying compliant not only fosters trust but also ensures the longevity and prosperity of your dental practice. Resources Mentioned Dental Documentation with Confidence: https://www.practicebooster.com/product.asp?id=78
2024-05-2929 minBreath of Fresh Air Dental PodcastHow to Celebrate Your Team Without Losing Your MindIn this episode of the Breath of Fresh Air Dental Podcast, hosts Amanda DeMoura and Sarah Hamlin share their invaluable insights on "How to Celebrate Your Team Without Losing Your Mind".  Whether you're leading a dental practice or part of a bustling team, finding creative and meaningful ways to celebrate achievements and milestones can be overwhelming. Amanda and Sarah walk you through the essentials of event selection, budgeting, and organization to ensure every team member feels valued and recognized. Some key takeaways and tips include:  - Utilizing a calendar of events - Delegating tasks to setting clear expectations - Incorporating sta...
2024-04-1723 minBreath of Fresh Air Dental PodcastHow to Generate more Referrals for Specialty PracticeIn this episode of the Breath of Fresh Air Dental Podcast, we delve into all the different ways specialty offices can successfully generate referrals. We chat about what to do and what not to do, what kind of treats offices like to receive, the importance of good reporting and much more! Â
2024-03-2633 minBreath of Fresh Air Dental PodcastThe Future of Dental Billing: Teresa Duncan Looks into her Crystal BallThis is a very special, don't miss episode! We're kicking off our guest interviews with a bang! Our guest, Teresa Duncan, a renowned expert in the field, shares her insights and predictions on the evolving landscape of dental billing. Key Points Covered: Overview of current trends and challenges in dental billing Emerging technologies and innovations shaping the future of dental billing Predictions for how automation and AI will revolutionize billing processes Strategies for dental practices to optimize billing efficiency and revenue generation Teresa Duncan's expert analysis and recommendations for navigating the changing...
2024-02-2059 minBreath of Fresh Air Dental PodcastThe Ins and Outs of OutsourcingIn this episode of the Breath of Fresh Air Dental Podcast, we dive into the topic of outsourcing dental insurance billing. Join us as we explore the signs that indicate it might be the right time to outsource, and discover actionable steps dental offices can take to set themselves up for success in this process. Episode Highlights: 1. Understanding the Signs: Is it Time to Outsource? - Exploring the challenges and complexities of dental insurance billing - Identifying key indicators that suggest outsourcing could be beneficial - Discussing the potential benefits of outsourcing, such as...
2024-01-2341 minBreath of Fresh Air Dental PodcastCareer Growth for Dental Practice ManagersGet ready for an exciting episode! Today, we're diving into the world of dental practice management and uncovering the secrets to career growth. Join us as we explore strategies and insights that can take your career to new heights. Our hosts, Amanda and Sarah, are experienced dental practice managers who have achieved great success in their own journeys. They'll share their personal stories and offer valuable advice on how to navigate the path to success. In this episode, we'll cover everything from professional development opportunities to skill-building techniques and effective networking strategies. We'll emphasize the importance of...
2024-01-0942 minBreath of Fresh Air Dental PodcastEasy Strategies to Boost Patient CollectionsIn this installment, we dive into the topic of boosting collections for dental offices. In this episode, Sarah and Amanda share their insights on various ways to maximize patient collections in dental practices. Join us as we explore innovative strategies and practical tips such as:  The importance of Insurance Verification Streamlining Billing Processes Financial Policies and Payment Plans
2023-12-1941 minBreath of Fresh Air Dental PodcastEnd of the Year Checklist for Practice ManagersIn this podcast episode, we discuss an end-of-the-year checklist specifically tailored for practice managers and practice owners. We provide a comprehensive summary of tasks and considerations to effectively wrap up the year and prepare for the upcoming one. From financial reviews and planning to staff evaluations and goal setting, we cover a range of topics to ensure a smooth transition into the new year. Tune in to gain valuable insights and practical tips for successfully managing your practice's year-end activities. Connect with us on LinkedIn:Â Amanda DeMoura Sarah Hamlin
2023-12-0528 minBreath of Fresh Air Dental Podcast5 Things Every Doctor Should KnowIn this episode, we delve into the crucial top 5 insights for doctors to optimize their front office department and ensure seamless practice management.
2023-11-1429 minBreath of Fresh Air Dental PodcastHow to Avoid BurnoutThis week we dive into practical tips we use to avoid and recover from burnout! For comprehensive coaching and recovery related to burnout, check out Lynne Leggett of Victory Management. She is the absolute expert on this topic. https://victorydentalmanagement.com/struggling-with-burnout/
2023-11-0651 minBreath of Fresh Air Dental PodcastHow to Transition into Remote Dental BillingThinking about trading your scaler for a spreadsheet? In this episode, Amanda and Sarah walk you through what it really takes to move from a clinical role into remote dental billing. From the revenue cycle basics to must-have resources and realistic salary talk, this is your practical roadmap to making the switch with confidence. Who this is for: Hygienists, assistants, and clinical teammates who are curious about revenue cycle management and want flexible, remote work options. What you'll learn The realistic timeline to competency – why this is a learnable path that still takes time and re...
2023-10-1933 minBreath of Fresh Air Dental PodcastHow to Craft a Standout ResumeThis week, we share expert insights on crafting standout resumes and discuss out top picks for the most impressive resumes we've encountered.
2023-10-0929 min