Shows
Brazen Leaders - The Human Edge#75 - Why You Lose TimeIn this episode, we break down the real reasons why you're losing time every day and what to do about it. It's not about squeezing more into your schedule—it's about leading your day with purpose and intention. We’ll cover how to avoid the common time-wasting traps, set yourself up for success, and stay aligned with what really matters. No fluff, just straightforward strategies to help you reclaim your time and lead with clarity and focus.What You'll Learn:The sneaky habits that are quietly eating up your timeA simple mindset shift that coul...2024-09-0624 min
Brazen Leaders - The Human Edge#74 - Own Your Day, Every Day!In this episode, we dive deep into the transformative power of daily rituals. It’s not just about going through the motions; it’s about creating intentional actions that set the tone for your day and bring balance to your life. We’ll explore how morning and evening rituals can help you take control, align your actions with your goals, and live with purpose. No fluff, just practical strategies to help you design rituals that work for you, so you can own your day, every day.What You'll Learn:How to craft morning rituals that e...2024-08-3030 min
Brazen Leaders - The Human Edge#73 - Reparing MistakesIn this episode, we cut through the noise and get real about repairing mistakes. It’s not about perfection; it’s about owning your mess-ups, fixing what’s broken, and moving forward with integrity. We’ll break down how to face your mistakes head-on, take responsibility, and turn these moments into powerful leadership lessons. No fluff, just practical advice to help you step up and lead with authenticity.What You'll Learn:Why owning your mistakes is non-negotiableSimple steps to rebuild trust and mend relationshipsThe power of self-compassion in tough timesHow to flip your mistakes into gro...2024-08-2329 min
Brazen Leaders - The Human Edge#72 - I can count on meIn this empowering episode, join Amélie as she shares powerful strategies to help you commit to yourself, stay reliable, and lead with unshakable confidence. Learn how to harness your inner strength, treat yourself with compassion and honesty, and strategically prepare for success.What You'll Learn:The power of self-commitment and reliabilityHow to treat yourself with compassion and honestyStrategic preparation to overcome obstacles and stay on trackBuilding confidence and self-trustUseful Links:Blog Post: Explore detailed practices on the blogReady for more support? Slide into my DMs to j...2024-08-1622 min
Brazen Leaders - The Human Edge#71 - Own Your Time, Own Your Life!Unlock the secret to mastering your most valuable resource—time. In this episode, Amélie shares powerful strategies to help you reclaim your time and transform your life. Discover how to break free from obligations, overcome guilt, and prioritize your goals.What You'll Learn:- The true value of your time- Practical tips for effective prioritization- Strategies to overcome guilt and set boundariesUseful Links:- Episode 66: Dive deeper with Episode 66: Enough with the Guilt Trip- Blog Post: Check out detailed practices on the...2024-08-0927 min
Brazen Leaders - The Human Edge#70 - Controlling Emotions is for the Weak: Start RegulatingIn this episode, we dive deep into the essential skill of emotional regulation. Learn how to master your emotions and turn them into your ultimate edge in both your professional and personal life. We'll break down four practical steps to help you be more aware, adjust, embrace, and build resilience with your emotions.Get the detailed practice steps from this episode on our blog: [link to blog post]How do you feel today? Like really?!Listen now and transform your leadership!Discover the full practice on the blog...2024-08-0233 min
Brazen Leaders - The Human Edge#69 - Dare to want more!n this thought-provoking episode, we tackle the essential yet often controversial topic of the right to want more. Many of us struggle with the inner conflict of desiring more while feeling guilty about our current privileges. This episode delves into why it's crucial to embrace your bold vision for a fulfilling life and effective leadership.We discuss:The struggle to want more and overcoming internalized limiting beliefs.The positive side of ambition and the impact of desiring more.Practical steps to recognize and challenge your inner censor.Cultivating a growth mindset and developing a clear vision...2024-07-2532 min
Brazen Leaders - The Human Edge#68 - I just want to feel betterIn this week’s episode, we dive into the art of self-leadership. We explore how to take control of your life and steer towards greatness. This episode is packed with insights on recognising when deeper changes are needed, overcoming self-gaslighting, and creating actionable plans to achieve your goals. Listen now to discover how to feel better every day by taking meaningful action. Plus, get access to my free check-in tool to gain clarity and set clear priorities in just 15 minutes!📍 Free Check-in Tool: Get Clarity and Focus 📍 Join the Brazen L...2024-07-1923 min
Brazen Leaders - The Human Edge#67 - The Power of Your ValuesIn this episode, we're diving into the transformative power of values. Discover how identifying and aligning with your core values can elevate your leadership and personal growth. We discuss practical steps to uncover your values, overcome common pitfalls, and integrate them into your daily life. For more insights and a detailed exercise on finding your values, visit our blog post here. Tune in and embrace your inner leader!2024-07-1122 min
Brazen Leaders - The Human Edge#66 - Enough with the Guilt Trip!In this episode I dive into the heart of guilt and its impact on your leadership and personal life. Guilt can hold you back from reaching your full potential, but it doesn't have to. In this episode, I share practical exercises to help you identify, understand, and overcome guilt, all inspired by our latest blog post.Join me as I guide you through:- Breaking down the root causes of your guilt.- Engaging in self-dialogue to reframe your perspective.- Implementing actionable steps to learn and grow from your experiences.Ready...2024-07-0526 min
Brazen Leaders - The Human EdgeBrazen Leaders - The Human Edge, the teaser!This is the evolution of your podcast People & Digital. I announced it earlier this year – an evolution of the podcast I started in 2020, reflecting all the discussions I've had with my clients, my career growth, and the projects I’ve been developing since I started to show up around here. Welcome to Brazen Leaders - The Human Edge! Join me, Amélie, as we dive into bold leadership and brave living with insights, strategies, and real-talk interviews designed to inspire and empower you. Ready to unleash your inner leader? Let's get started!2024-07-0403 min
Brazen Leaders - The Human Edge*BONUS* Six Years in Business, Six Lessons and a Brazen Ambition!In this thrilling episode, I take one of the scariest and most exhilarating plunges in my career - transitioning from "People & Digital" to "Brazen", a new leadership platform designed to empower human-centric leaders. As I share the six valuable lessons learned from my six-year journey as an entrepreneur, you will discover the challenges, bets, and brave moves that brought me to this point. Tune in to learn about my vision for Brazen - a launch pad for leaders seeking to create courageously, fearlessly, and brazenly, and to uncover the evolution of leadership, one bold move at a time.2024-01-2854 min
Brazen Leaders - The Human Edge#63 - Life changing method to shape your worldIn this episode, I share with you something that blew my mind and was the beginning of an incredible journey...2023-03-0211 min
Brazen Leaders - The Human Edge#62 - What is the future of 'work' with Murielle MarieThis week I’m so excited to welcome Murielle Marie to the podcast. Murielle is a career coach who loves to explore the subject of work. Together, we discuss how the definition of ‘work’ is changing, and what we can all do to help feel less stuck in our careers.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps...2023-02-1152 min
Brazen Leaders - The Human Edge#61 - Are you a modern leader?Is your leadership style outdated? In this episode, I explore how it might be. We’ll delve into what it means to be a modern leader and how you can guide other people mindfully without sacrificing your sense of self.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Discover Leader by DesignSign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the...2023-02-0515 min
Brazen Leaders - The Human Edge#60 - Making microdosing mainstream – with Lorenzo BownIntrigued by microdosing? This is the podcast episode for you. It’s where I interview Lorenzo Bown, the co-founder of Aydoo a company that takes people on a self-development journey using the power of psychedelics.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free t...2023-01-2955 min
Brazen Leaders - The Human Edge#59 - Meet your future self.Have you met the person you’ll be in a year’s time yet..? It might sound strange, but getting acquainted with your future self can help you nail your goals. Forget creating – and failing to tick off – your daily to-do list. After listening to this podcast episode, you’ll have the tools to get far more done (without sacrificing the mental wellbeing of your current self).Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Check the ne...2023-01-2512 min
Brazen Leaders - The Human Edge#58 - Implementing CX: A Helpful How-To – with Olga PotaptsevaOn this week’s podcast episode I chat to Olga Potaptseva, a customer experience consultant, coach, speaker and author. Olga specialises in CX implementation and shares with me her insights from a 20+ year career, as well as practical advice to help any CX professional.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career...2023-01-1534 min
Brazen Leaders - The Human Edge#57 - CX in 2023, the reveal of the biggest trend of all.Welcome to the fourth season of People&Digital! It's a new year and a new vibe for the podcast. In this episode, I'll usher in 2023 by covering the current state of CX. Want to find out more? Click the play button!Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-course.Sign up for the only CX newsletter that helps you to design your career in the most radically huma...2023-01-0817 min
Brazen Leaders - The Human Edge#56 - Improve your sleep with Aisha CortoosOn this week’s podcast I chat to Aisha Cortoos PhD, a clinical psychologist who focuses on the subjects of sleep and stress. Aisha’s knowledge is extraordinary, and she shares her fascinating insights into everything; from breaking down the science of sleep, to explaining the ideal nap length, and stressing the importance of understanding – and protecting – our biological clocks.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseS...2022-09-1244 min
PS:GROW What's On Your Mind?163 Amélie Beerens About CX, How She Combines CX With Human Design, Career Coaching And... Magic | What's On Your Mind?#cx #careercoach #customerexperience EP 163 Amélie Beerens About CX, How She Combines CX With Human Design, Career Coaching And... Magic | What's On Your Mind? Personal Development, mindset & selling are on my mind all the time. My name is Peter and I created a weekly Podcast called What is on YOUR mind. Learn from my entrepreneurial guests how they overcame challenges, growth, failure and massive success. Today, this is Amélie Beerens, CX consultant and career coach, and she helps ambitious managers feeling stuck in their job to deliver CX with confidence & radical human-centricity. Amélie...2022-08-161h 15
Brazen Leaders - The Human Edge#55 - Tackling the communication conundrum – with Joseph McGuireWe all know communication is key. But how can you improve yours? Joseph McGuire – an expert in clear communications – reveals all in this podcast episode. We cover a range of useful info, from the best body language practices to whether you can actually tell if someone’s lying. Check it out!Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter...2022-08-0442 min
LeadershipedelicsSeason 2 E21: Amélie Beerens on Rediscovering Yourself and Creating a Business Without WallsIn this episode, meet with Amélie Beerens ✨ Amélie is a customer experience (CX) leader and career coach obsessed with putting humans at the heart of everything ❤️ Her journey to overcome trauma and burnout has reconnected her with her magic, her emotions, and her humanity. This has redefined how she approaches her work and how she helps others through coaching. We talk about breaking the rules to rediscover yourself, overcoming burnout & trauma and the tools she used along the way, from EMDR to yoga, from kambo to microdosing. Amélie’s energy is infectious...2022-07-281h 09
Brazen Leaders - The Human Edge*Bonus* - When Sales meet CX or when CX meets Sales? Live discussion on LinkedinMeet Peter Snauwaert & myself for a Live session about CX & Sales!Strategy, mindset + Q&A!Magic can be repeated so ... join us!What to expect?Take a passionate man completely into purple !Take a passionate woman completely into pink !Take a man born in the Flemish speaking part of Belgium, living in the Ghent area !Take a woman born in the French speaking part of Belgium, living in Brussels area !At first sight, they have nothing in common, but wait, let's go deeper !Add...2022-07-2559 min
Inspiring Women In CXClare Muscutt talks with Amélie Beerens about overcoming childhood trauma to become the women we’re destined to beTW: Discussion of abuse and childhood trauma. Listener discretion is advised.
In episode #414, Clare is joined by CX Design & Career Coach, Amélie Beerens, for what is both a challenging and inspiring conversation.
Suffering from what she believed to be burnout from work, Amélie recalls being diagnosed with post-traumatic stress disorder (PTSD) as a result of childhood trauma.
Confiding in one another, Clare and Amélie recall similarities in their experiences of trauma, discuss the enduring impact and share their individual journeys towards healing.
B...2022-07-1146 min
PS:GROW What's On Your Mind?When Sales meet CX or when CX meets Sales? Strategy, mindset + Q&A! With Amélie BeerensWhen Sales meet CX or when CX meets Sales? Strategy, mindset + Q&A! What to expect: Take a passionate man completely into purple ! Take a passionate woman completely into pink ! Take a man born in the Flemish speaking part of Belgium, living in the Ghent area ! Take a woman born in the French speaking part of Belgium, living in Brussels area ! At first sight, they have nothing in common, but wait, let's go deeper ! Add some Sales (from him), mix it with so...2022-06-2458 min
Brazen Leaders - The Human Edge#54 - The Emotional Intelligence codes in Business with Melissa CurranThis week I’m introduced to the concept of emotioneering by Melissa Curran, founder of Modern Mind Group. As a Learning and Performance Consultant, Melissa coaches businesses to drive results through a more emotionally intelligent mindset. We talk about how this natural human response can be challenging for some, but how embracing it has huge positive power – in the workplace and beyond.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX...2022-06-0745 min
Brazen Leaders - The Human Edge#53 - The Art of Queen: progressive female leadership - with Danielle MacleodIt’s time to look at leadership in a different light. Coach and Remarkable Women co-founder Danielle Macleod explains the three different types of leadership we can foster. She talks us through the detrimental – yet common – warrior and victim mindsets, and how we can instead lean into a more positive and progressive queen leadership style.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter...2022-05-1845 min
Brazen Leaders - The Human Edge#52 - How to sell on social media (without being salesy) with Michael HumbletSelling doesn’t have to be scary. Find out how to make sales work for you – without being pushy and frightening off prospects – by listening to author and speaker Michael Humblet’s experiences. From perseverance when posting on social media to why selling is still so important in a world of abundance, this episode is a must.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly ne...2022-05-1138 min
The Focus Bee Show(115) What is Your Definition of Success with Amelie BeerensAmelie Beerens, a CX consultant and coach, shares with us her insights on success and how we can redefine what success means to us. Some of the magic: How do you define success? Reflection & thoughts As a goal-oriented person, how to focus more on the process Success is a feeling and not an achievement How to deal with impatience Slowing down and enjoying the process And so much more! ABOUT Amelie Beerens Twelve years in CX leadership roles in eight industries with solid expertise in digital + an obsession with putt...2022-03-2934 min
Brazen Leaders - The Human Edge#51 - Focusing on focus: why it's not the digital world that's driving you to distractionCan’t focus? Katie Stoddart has your back. In this episode, the coach, keynote speaker and creator of The Focus Bee podcast shares her No. 1 secret to better concentration. And it doesn’t necessarily involve ditching your phone... Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human wa...2022-03-1439 min
Brazen Leaders - The Human Edge#50 - Cracking the company culture code – with Gabriel GoldbergIs company culture just a buzz term? Or a transformative way to boost a business’ success? If you’re on the fence about the topic, this is the podcast episode for you. Listen to Gabriel Goldberg – a former Google employee and the founder of two successful companies – chat about how to crack the company culture code.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsl...2022-03-0742 min
Brazen Leaders - The Human Edge#49 - Customer experience for newbies – with CX education expert Agnese SponaNew to customer experience? Not sure where to get started? CX education expert Agnese Spona joined me on the podcast this week to answer all your questions about kickstarting your journey in an industry that’s predicted to grow up to 20% in the next five years.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design...2022-02-2245 min
Brazen Leaders - The Human Edge#48 - Imposter syndrome: what if it’s not that bad?Imposter syndrome: the phrase on everyone’s lips. While it’s been framed as a negative, in this podcast I dig into why we can actually take positives from feeling like we’ve achieved our success fraudulently. Listen to find out how. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX Mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your...2022-02-1510 min
Brazen Leaders - The Human Edge#47 - How to land your dream job as a digital professional with Javier CuadraRecruiter Javier Cuadra hypes up his candidates by taking them through the ‘get hired mindset’. In this episode, he explains what this is and how it can help you get the job you’ve always wanted.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX Mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free t...2022-02-0844 min
Brazen Leaders - The Human Edge#46 - What happens when empathy meets cybersecurity? with Andra ZahariaWhat happens when cybersecurity meets empathy? Listen to Andra Zaharia – a communications expert in the tech industry – explain all in this podcast episode. It's worth checking out to learn about the link between these two seemingly opposing topics, as well as how you can bring more empathy into your own working life.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsl...2022-02-0144 min
Brazen Leaders - The Human Edge[REPLAY] - #35 - Elevate your employees' experience with Stéphanie DucheminI’ve known Stéphanie Duchemin for seven years now, ever since she gave me my first shot as a consultant. So getting her on the show to talk about the employee experience has been a long time coming!Stéphanie is head of human capital at The House of Marketing, a fast-growing agency with a team of 90 people. As the group’s been evolving, she’s helped across different entities, including recruitment and talent development planning – all in all, making sure they have the right people and that they’re happy and perform at a high standard. 2022-01-1843 minBrazen Leaders - The Human Edge[REPLAY] - #42 - Hard Lessons Learned as a CX Professional in the digital worldIn this episode, I share the 3 hardest lessons I've learned as a CX professional in the digital world – and how you can avoid them. There's no need to waste time trying to be the perfect digital professional. Save yourself the heartache by listening to the key mistakes I made during a decade-plus as a CX expert. My hindsight is your path forward!If you’re short on time, I’ve also condensed all the key tips in this quick-read version right here.Useful links:Sign up for the free CX mini-c...2022-01-1109 minBrazen Leaders - The Human Edge[REPLAY] - #36 - Debunking the myths around coaching with Mélanie BoucarutMélanie Boucarut changed her life through coaching. It helped her to fix her relationship with her estranged mother, lose 22 kilos, save a bunch of money, find a loving partner and improve her mental health. And all this took just 2.5 years. That’s how long Mélanie has been a life coach for, but she’s also coached and mentored informally as part of her job or on the side for two decades. And it’s what she loves to do. “Don't tell this to my clients, but I would pay for the privilege to...2022-01-0555 minBrazen Leaders - The Human Edge[REPLAY] - #41 - The one thing that makes the difference in your job (and life!)Building things can be exhausting, hey? In this episode, I share the one thing that’s made life’s most tiring periods much easier to deal with. Find out how to get unstuck and move forward in your career – especially when you don’t have the motivation – by listening to this.Useful links:Sign up for the free CX Crash CourseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radical human way.Download for free the ultimate list of questions to understand your custom...2021-12-2811 minBrazen Leaders - The Human Edge[REPLAY] - #38 - Drop the Motherfucking Struggle: How to nail your work-life balance with Susanne GrantI found Dutch-born coach and author Susanne Grant through her book, Drop the Motherfucking Struggle, which was the perfect discovery for me at the perfect moment.An award-winning business coach, international best-selling author and mother of two, Susanne specialises in helping entrepreneurs, team leaders and business owners redefine what success means to them so they can nail their work-life balance.Everything she teaches clients stems from her own experiences and how they shaped her beliefs that we don't need to work as hard as society suggests we should.“I went out into the bi...2021-12-2147 minBrazen Leaders - The Human Edge[REPLAY] - #34 - UX design FAQs: user experience expert Simon Vandereecken reveals allI was super happy to speak with Simon Vandereecken recently for my podcast. UX is not yet a hot and trendy topic in every area of our sector – but it should be!Simon has been a user experience designer and researcher for a bit more than 10 years now. He loves working on products and services to make them easier for people to grapple with while also helping companies understand their users better.Here is my conversation with Simon about not being too afraid to interview users, what he wishes people knew about UX design, and wh...2021-12-1542 minBrazen Leaders - The Human Edge#45 - Resilience as a leader: 3 steps!Building up your resilience as a leader has been a super-hot topic ever since the pandemic began. In this episode, I discuss the 3 simple ways I boosted my ability to deal with change and bounce back during challenges. Listen to my tricks and they should help you become better equipped to deal with difficulties too!Or, if you’re short on time, I’ve also condensed all the key tips – FAQ style – in a summarized, quick-read version right here.Useful links:Episode #1 - How to be an agile & resilient managerSign up for t...2021-12-0810 minBrazen Leaders - The Human Edge#44 - How to embrace and elevate your emotional intelligence – with EI coach Sandra ThompsonAre you an emotionally intelligent person? If not, it's worth amping up your EQ with the help of specialist Sandra Thompson. In this episode, she shares tips for working on your emotional quotient and explains how this could even boost your earning potential while making you healthier and happier. What's not to like??Or, if you’re short on time, I’ve also condensed all the key tips in a summarised, quick-read version right here.Useful links:Sign up for the free CX Crash CourseSign up to my weekly email, the...2021-11-3038 minBrazen Leaders - The Human Edge#43 - Is your workplace a psychologically safe space? 6 red flagsWe’ve all experienced – or at least heard stories about – passive-aggressive colleagues, bosses who ignore your requests, and coworkers who laugh at your ideas in meetings. In this week's episode of People&Digital, I'm revealing the red flags that prove your workplace is toxic – as well as suggesting the solutions to help fix it. Happy listening!If you’re short on time, I’ve also condensed all the key tips in a summarised, quick-read version right here.Useful links:Sign up for the free CX Crash CourseSign up to my weekly email...2021-11-1707 minBrazen Leaders - The Human Edge#42 - Hard Lessons Learned as a CX ProfessionalIn this episode, I share the 3 hardest lessons I've learned as a digital professional – and how you can avoid them. There's no need to waste time trying to be the perfect digital professional. Save yourself the heartache by listening to the key mistakes I made during a decade-plus as a CX expert. My hindsight is your path forward!If you’re short on time, I’ve also condensed all the key tips in this quick-read version right here.Useful links:Sign up for the free CX mini-c...2021-11-1609 minBrazen Leaders - The Human Edge#41 - The one thing that makes the difference in your job (and life!)Useful links:Sign up for the free CX Crash CourseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radical human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin, Instagram & ameliebeerens.com2021-11-0911 minBrazen Leaders - The Human Edge#40 - Psychology in marketing: manipulation or understanding?Interest in the link between psychology and marketing is rising. But should we be concerned about this?Using social proof, scarcity, reciprocity, loss aversion and so on… These are all psychological tricks we’re sensitive to, no matter whether we’re aware of them or not.But what are they being used for? To increase conversions?Doesn’t that limit what we know about the importance and value of psychology?It might seem like it’s new and clever to turn marketing into a form of neuroscience, but when the progress in psychol...2021-11-0212 minBrazen Leaders - The Human Edge#39 - Demystifying data – and the human side of CX – with Julien De VisscherJulien De Visscher is doing something different when it comes to customer experience. Through his company, Human37 – the first customer data strategy agency – he’s bringing people and technology together in a major way. His overall mission? To help companies offer better UX and customer experience to end users while making data easier to understand."I wish the data and technology world was already demystified because we could go so much faster if people were not afraid of asking questions and looking dumb!” he told me in the podcast episode we recorded together.Listen to...2021-10-2638 minBrazen Leaders - The Human Edge#38 - Drop the Motherfucking Struggle: How to nail your work-life balance with Susanne GrantI found Dutch-born coach and author Susanne Grant through her book, Drop the Motherfucking Struggle, which was the perfect discovery for me at the perfect moment. An award-winning business coach, international best-selling author and mother of two, Susanne specialises in helping entrepreneurs, team leaders and business owners redefine what success means to them so they can nail their work-life balance. Everything she teaches clients stems from her own experiences and how they shaped her beliefs that we don't need to work as hard as society suggests we should. “I went out into the big w...2021-10-1847 minBrazen Leaders - The Human Edge#37 - How to build the perfect career in marketing with Ilse Van Dyck“The funny thing is, at uni I took a marketing course and literally told the guy sitting next to me, ‘If I ever work in marketing, shoot me dead,’” Ilse Van Dyck laughs. She’s definitely changed her tune since then, having become a performance marketer before launching Boelo, a marketing job board. But that was before she understood the power of data.“I had this very old-school image of marketing, which was that it was just fluff,” Ilse explains. “Sometimes, when I look at other departments, I think, ‘Ooh, it must be really rough not to have tangibl...2021-10-1244 minBrazen Leaders - The Human Edge#36 - Debunking the myths around coaching with Mélanie BoucarutMélanie Boucarut changed her life through coaching. It helped her to fix her relationship with her estranged mother, lose 22 kilos, save a bunch of money, find a loving partner and improve her mental health. And all this took just 2.5 years. That’s how long Mélanie has been a life coach for, but she’s also coached and mentored informally as part of her job or on the side for two decades. And it’s what she loves to do. “Don't tell this to my clients, but I would pay for the privilege to...2021-09-2752 minBrazen Leaders - The Human Edge#35 - Elevate your employees' experience with Stéphanie DucheminI’ve known Stéphanie Duchemin for seven years now, ever since she gave me my first shot as a consultant. So getting her on the show to talk about the employee experience has been a long time coming!Stéphanie is head of human capital at The House of Marketing, a fast-growing agency with a team of 90 people. As the group’s been evolving, she’s helped across different entities, including recruitment and talent development planning – all in all, making sure they have the right people and that they’re happy and perform at a high standard. 2021-09-2140 minBrazen Leaders - The Human Edge#34 - UX design FAQs: user experience expert Simon Vandereecken reveals allI was super happy to speak with Simon Vandereecken recently for my podcast. UX is not yet a hot and trendy topic in every area of our sector – but it should be!Simon has been a user experience designer and researcher for a bit more than 10 years now. He loves working on products and services to make them easier for people to grapple with while also helping companies understand their users better. Here is my conversation with Simon about not being too afraid to interview users, what he wishes people knew about UX design, and why...2021-09-1442 minBrazen Leaders - The Human Edge#33 - Digitalising wellbeing management: how to enhance the employee experience and amp up your CX at the same time with Jasper DezwaefThe employee experience, particularly around wellbeing management at work, is a trend I'm very happy to see increasing. Companies are really starting to realise that staff expect – and deserve – more than just basic benefits. Because of this, I wanted to ask Jasper Dezwaef, a psychologist with a background in marketing research, to explain how and why businesses are focusing on enhancing the employee experience. The PhD graduate is the co-founder of Wenite, a startup that’s revolutionising wellbeing management by digitalising processes which, in his own words, “are really boring for HR departments”. By automating survey analy...2021-09-0847 minBrazen Leaders - The Human Edge#32 - How to become a better leader with Minter DialLeadership. It’s a topic that’s dear to me. It's all over the internet. It's trendy. There are inspirational examples of it all around. And yet, being an excellent leader isn’t something that’s easy to learn. Which is why I wanted to speak with leadership expert Minter Dial, “an enjoyer of the messiness of life”. He’s a storyteller who’s on a mission to elevate the debate and connect the dots between ideas and people. For Minter, reality is all about accepting the imperfections.“Putting your hands in the dirt and the m...2021-08-3149 minBrazen Leaders - The Human Edge[REPLAY] - #10 - 8 Tips for a Stress-Free Return to WorkWelcome to People and Digital, the Podcast.My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.You can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week we'll explore 8 Tips for a Stress-Free Return to WorkDuring the episode, I refer to these links:my websitesi...2021-08-2513 minBrazen Leaders - The Human Edge[REPLAY] - #19 - How to say no: 15 essential techniques for turning people down gently and effectivelyThis week, I share with you my techniques, tips&tricks to say no. in a constructive way. Consider it as a guide for your integrity at work!It's packed with various insights and examples.Useful links:a summarized, quick-read version right hereSign up for the Digital LettersEvery week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on...2021-08-1811 minBrazen Leaders - The Human Edge[REPLAY] - #22 - Vitality coach Katharina Müllen reveals 8 ways to bring mindfulness into your work lifeThis week I would like to introduce Katharina Müllen.She's a Vitality Coach and she works with leaders and their teams, enabling people to boost their vitality.“I'm very interested in helping people to stay playful and connect with other people, because those are the prerequisites for having a life that is of high quality; a life where you contribute to something that’s worthy”I’m really happy to share this podcast with you as I believe her tips will definitely help you to face uncertainty, stress, and find a sort of b...2021-08-111h 02Brazen Leaders - The Human Edge[REPLAY] - #1 - How to be an agile and resilient Manager ?Welcome to People and Digital, the Podcast.My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.You can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week we'll explore the 4 steps to become an agile and resilient Manager.Adjust your mindsetBe knowledgeable Define or update your WHY, your purpose.Ask your Cli...2021-08-0413 minBrazen Leaders - The Human Edge[REPLAY] - #23 - 8 Things You Didn’t Know About Customer Experience with Jonathan DanielsCustomer experience can be a complicated subject, so Jonathan Daniels, author of the Customer Experience Playbook, and I tackled some of the myths surrounding it on my latest episode of People&Digital, the podcast. Jonathan is also the organiser of CX Brussels, a Belgium-based networking platform that supports customer experience professionals, not to mention a consultant and trainer, so he’s pretty much an industry guru! You can now listen to the whole discussion or scroll down to read the eight things he told me about customer experience that you might not know…You can als...2021-07-2848 minBrazen Leaders - The Human Edge[REPLAY] - #6 - 3 Managers’ biases you should be aware of and how to avoid them.Welcome to People and Digital, the Podcast.My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.You can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week we'll explore 3 Managers’ biases you should be aware of and how to avoid them.Find a quick-read version of the podcast on the...2021-07-2114 minBrazen Leaders - The Human Edge[REPLAY] - #25 - Disentangling the world of extreme customer centricity with Rik VeraI was very happy to have a conversation with Rik Vera for my latest episode of People&Digital, the podcast, as he’s such a highly respected customer experience thought leader – in Belgium and beyond. An influential business philosopher, coach and advisor, he inspires people with an approach to CX, disruption, sales and marketing based on culture, curiosity and responsibility.We spoke about why the customer should always be the centre of your universe, how companies can avoid being the ‘Trumps’ of the business world, and why acting like a surfer is a shortcut to success.Here a...2021-07-1449 minBrazen Leaders - The Human Edge[REPLAY] - #18 - What are the 3 main mistakes digital strategists make? Interview with Michel DemoorThis week, we explore the so galvanized concept of Digital strategy with Michel Demoor. A very insightful conversation where we discuss Strategy prototyping, positive&constructive collaboration on digital projects and of course... what's CX strategy!It's packed with various additional insights and examples.Useful links:a summarized, quick-read version of Michel’s interviewSign up for the Digital LettersEvery week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a...2021-07-0741 minBrazen Leaders - The Human Edge[REPLAY] #12 - 10 ways to improve your relationships at work even if you don’t like your colleaguesYou can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week we'll explore the list of the 10 best practices that improve EVERY relationship.You can also find the summary article right here.During the episode, I refer to these links:Sign up for the Digital LettersHow to be an agile and resilient managerVisit my websiteYou can find the recap and th...2021-06-3017 minBrazen Leaders - The Human Edge[REPLAY] - #11 - How to improve Customer ExperienceYou can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week we'll explore the list of the 7 important things to get in motion to improve your Customer Experience.During the episode, I refer to these links:Get your free guide to create a Customer Journey Map. Build 5 powerful habits to become customer-centric minded.Signup for the Digital LetterYou can find the recap and the full article right here!2021-06-1217 min
Customer Centricity#15 - Defy the unsustainable growth frenzy with radical human centricity - Amélie BeerensSelf-awareness should be a starting point of Customer Centricity. That actually makes a lot of sense. Amélie Beerens helps us understand how to bring people to the heart of every business discussion. Loïc discovers how her mission defies the unsustainable growth frenzy with radical human centricity. This is a red thread throughout all her activities.2021-05-2538 minBrazen Leaders - The Human Edge#31 - A UX Expert’s guide to starting out in user experience design with Jonathan HainesBrooklyn-based UX designer Jonathan Haines specialises in creating seamless user experiences online. But when he’s not working at his day job or spending time running and playing basketball, you can find him figuring out ways to help new UX designers thrive. Having worked for an early-stage education tech startup, Jon is passionate about the intersection between education and technology – so he was the first person I wanted to ask for advice on starting out in UX design as a beginner.Here, Jon shares the info he’s picked up during his UX journey, including why neg...2021-05-1836 minBrazen Leaders - The Human Edge#30 - How to give and receive feedback in 7 simple stepsLearning how to give and receive feedback – without causing any tears! – was a game-changer in my working life. Throughout my time in business school, and during the early years of my career, no one explained the importance of constructive criticism to me. And the results on both my personal and professional life were damaging. I wasn’t able to share information in a constructive way. I started to build up resentment towards my colleagues. I was easily discouraged. And I ended up doing almost everything on my own. Basically, all the symptoms o...2021-05-1214 minBrazen Leaders - The Human Edge#29 - How to validate your business idea and reduce your risk of failure with Yannick KhayatiMost product launches fail and more than 80% of startups fail. Most of these fold because their creators misread the market demand. These numbers are enough to make you dizzy, so I wanted to speak with Yannick Khayati, a digital native who, in his own words, is “somewhere in the field between marketing and innovation”.Yannick loves innovation, so he decided to combine the two and launch what he calls an 'actionable validation studio'.“What they do is basically test ideas,” with his agency, Cosmos Collective. Yannick’s current motto is ‘test befo...2021-05-0540 minBrazen Leaders - The Human Edge#28 - How not to fail at UX design with Ludovic Delmas and Colton Schweitzer from Kickass UXLudovic Delmas and Colton Schweitzer are the brains behind Kickass UX, an awesome company that empowers graphic designers transitioning to the growing field of UX design.The senior UX designers kept seeing students leave university and bootcamp with the same cookie-cutter portfolios – a paradigm they wanted to change. Now, they help people learn the actual process of UX design from scratch while also encouraging them to produce work that’s completely their own. Ludovic and Colton had so much to tell me about UX design during our podcast together, including some other traps to avoid when...2021-04-2853 minBrazen Leaders - The Human Edge#27 - How to deliver a perfect pitch that won’t make you fail with Christoph Sollich aka The Pitch DoctorIs learning how to pitch can improve your leadership?If you're in the world of startups, you might know my latest podcast guest, Christoph Sollich, better by his alter ego: The Pitch Doctor. True to his name, the German consultant has helped roughly 2,000 fledgling companies learn how to present their ideas better (not to mention countless entrepreneurs and university students).Christoph says his mission is to make sure that budding businesses fail for good reasons – and that having a bad pitch isn't a good reason. Find out why Christoph thinks pitching is l...2021-04-2142 minBrazen Leaders - The Human Edge#26 - Breaking down the benefits & challenges of outsourcing with Maeva CifuentesMaeva Cifuentes is a Content marketing expert, founder of Flying Cat Marketing, that you should definitely follow if it’s not done yet, but for this show, I wanted to speak with her about the benefits & challenges of outsourcing It’s an entirely different subject to her main expertise.So why would I ask the head of a B2B marketing agency about hiring external agencies or freelance contractors on this show?Well, because Maeva has in-depth experience both in outsourcing and insourcing. Companies turn to her for access to high-value content and marke...2021-02-1740 minBrazen Leaders - The Human Edge#25 - Disentangling the world of extreme customer centricity with Rik VeraI was very happy to have a conversation with Rik Vera for my latest episode of People&Digital, the podcast, as he’s such a highly respected customer experience thought leader – in Belgium and beyond. An influential business philosopher, coach and advisor, he inspires people with an approach to CX, disruption, sales and marketing based on culture, curiosity and responsibility.We spoke about why the customer should always be the centre of your universe, how companies can avoid being the ‘Trumps’ of the business world, and why acting like a surfer is a shortcut to success.Here a...2021-01-2049 minBrazen Leaders - The Human Edge#24 - 6 ways to improve your CX without budgetThis week, discover 6 ways to improve your CX without a budget so you don't have any excuse to take action!You can create a positive impact on your product, your service, or your brand right now. Discover how in this new podcast!Useful links:The full article with references & recapSign up for the Digital LettersDownload now the FREE GUIDE & TEMPLATE to learn & Implement a simple CX method to solve problems. I also dedicated an episode to this guide, you can listen to it right here2021-01-1316 minBrazen Leaders - The Human Edge#23 - 8 Things You Didn’t Know About Customer Experience with Jonathan DanielsCustomer experience can be a complicated subject, so Jonathan Daniels, author of the Customer Experience Playbook, and I tackled some of the myths surrounding it on my latest episode of People&Digital, the podcast. Jonathan is also the organiser of CX Brussels, a Belgium-based networking platform that supports customer experience professionals, not to mention a consultant and trainer, so he’s pretty much an industry guru! You can now listen to the whole discussion or scroll down to read the eight things he told me about customer experience that you might not know… You can als...2021-01-0648 minBrazen Leaders - The Human Edge#22 - Vitality coach Katharina Müllen reveals 8 ways to bring mindfulness into your work lifeThis week I would like to introduce Katharina Müllen.She's a Vitality Coach and she works with leaders and their teams, enabling people to boost their vitality.“I'm very interested in helping people to stay playful and connect with other people, because those are the prerequisites for having a life that is of high quality; a life where you contribute to something that’s worthy”I’m really happy to share this podcast with you as I believe her tips will definitely help you to face uncertainty, stress, and find a sort of b...2020-12-101h 02Brazen Leaders - The Human Edge#21 - Setting up for CX success: Mike Wittenstein’s 7 core tips for nailing your customer experience designThis week I would like to introduce Mike Wittenstein.CEO Storyminers. They help leaders win adoption for their boldest ideas and strategies 🔸 They know why people fight change, and how to engage and inspire them.He’s got great experience in Customer Experience Design and it has been a real pleasure to discuss as he’s a real storyteller. In this podcast we cover the next topic:Why CX design shouldn’t be about ROI Find out why Mike believes companies should prioritise customer experience design before return on investment.How to Think from the o...2020-11-2536 min
Rebel Leader with a Heart#28 The biggest challenges in customer experience (Conversation with Amélie Beerens)Hey there! In the last couple of years, it has become clear that customer experience has become very important in an organization. Many organizations are shifting towards more customer-centered decision-making but are facing many difficulties while making this transition. In this podcast, I am joined by fellow podcaster and cx consultant Amelie Beerens. Together we talk about the challenges of this transition, how to cope with resistance to this change, and how to work with emotions within the organization. We will end the podcast by discussing the importance of having a holistic approach in this transition.2020-11-1646 minBrazen Leaders - The Human Edge#20 - How Small Changes Make a Significant Impact: Talking CX Mindset & Leadership with Murielle MachielsThis week I would like to introduce Muriel Michiels. She used to be the CEO of a media company that she transformed with success by leading with her heart & her head. She now teaches leaders, consultants, and entrepreneurs the leadership habits and business techniques for achieving success and peace of mind in digital times. I had the chance to discuss with her about CX, mindset, methods, change & leadership. I really enjoyed that conversation. That’s actually a CEO & an operational manager discussing their challenges in digital transformation.I let you now listen to o...2020-11-1047 minBrazen Leaders - The Human Edge#19 - How to say no: 15 essential techniques for turning people down gently and effectivelyThis week, I share with you my techniques, tips&tricks to say no. in a constructive way. Consider it as a guide for your integrity at work!It's packed with various insights and examples.Useful links:a summarized, quick-read version right hereSign up for the Digital LettersEvery week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instag...2020-10-2811 minBrazen Leaders - The Human Edge#18 - What are the 3 main mistakes digital strategists make? Interview with Michel DemoorThis week, we explore the so galvanized concept of Digital strategy with Michel Demoor. A very insightful conversation where we discuss Strategy prototyping, positive&constructive collaboration on digital projects and of course... what's CX strategy!It's packed with various additional insights and examples.Useful links:a summarized, quick-read version of Michel’s interviewSign up for the Digital LettersEvery week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a...2020-10-2041 minBrazen Leaders - The Human Edge#17 - What's the CX Butterfly Effect?This week, discover the CX Butterfly Effect!When we talk about the Butterfly Effect, you're talking about long-term effects. That's not something very trendy in companies nowadays, but your daily actions' ripple effects are real.It's your responsibility to decide what kind of impact you want to create.Positive or Negative.You can create a positive impact on your product, your service, or your brand right now. Discover how in this new podcast!Useful links:The full article with references & recapSign up for the Digital LettersEvery week, yo...2020-10-1412 minBrazen Leaders - The Human Edge#16 - What is good content and why is it so important today? Interview with Content Guru, Frederic Wauters.This week I have the chance to discuss with Frédéric Wauters, Copywriter, Storyteller & Content GuruHe shared his answers to some of the questions that preoccupy companies lately:- What is good content and why is it so important today?- Are storytelling skills the new competitive advantage in business? - Where should managers start with content in their projects? and of course... he told me some interesting stories and practical cases.Useful links:The full article with references & recap...2020-10-0753 minBrazen Leaders - The Human Edge#15 - When do you know your Customer Journey is ready for a Mobile App? - Interview of Alexandre De Saedeleer from TappticYou can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week I have the chance to discuss with Alexandre De Saedeleer, Managing Director from Tapptic.He has answers to some of the questions I keep hearing: Who needs a mobile app? When do you know your Customer Journey is ready for a Mobile App? What’s the key strategy when you develop an app - acquisition or retention? What are the main CX mistakes business...2020-09-2250 minBrazen Leaders - The Human Edge#14 - Don't waste your Buyer Persona anymore - 5 secret CX ingredientsYou can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week we'll explore the 5 secret CX ingredients to actually succeed in building & maintaining your Buyer Persona.During the episode, I refer to these links:Listen to the podcast about Buyer Persona Research Free List to download Discover 3 Managers’ biases you should be aware of and how to avoid them. Build 5 powerful habits to become Customer-Centric minded.Sign...2020-09-1613 minBrazen Leaders - The Human Edge#13 - What are the 4 main Customer Experience focuses in B2B? - Interview of Aaron Pollet, CX Expert.You can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week I have the chance to discuss with a CX Expert, Aaron Pollet.We focus on retention in B2B, starting with tackling the myths, seeing why retention is crucial, and Aaron lists the four main CX practices you should focus on.Useful links:How to create a Customer Journey MapThe full article with references & recapSign up for the Digital Letters2020-09-0828 minBrazen Leaders - The Human Edge#12 - 10 ways to improve your relationships at work even if you don’t like your colleaguesYou can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week we'll explore the list of the 10 best practices that improve EVERY relationship.During the episode, I refer to these links:Sign up for the Digital LettersHow to be an agile and resilient managerVisit my websiteYou can find the recap and the full article right here!Don't hesitate to reach out if you have an...2020-09-0217 minBrazen Leaders - The Human Edge#11 - How to improve Customer ExperienceYou can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week we'll explore the list of the 7 important things to get in motion to improve your Customer Experience. During the episode, I refer to these links:Get your free guide to create a Customer Journey Map. Build 5 powerful habits to become customer-centric minded.Signup for the Digital LetterYou can find the recap and the full article rig...2020-08-2617 minBrazen Leaders - The Human Edge#10 - 8 Tips for a Stress-Free Return to WorkWelcome to People and Digital, the Podcast.My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.You can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week we'll explore 8 Tips for a Stress-Free Return to WorkDuring the episode, I refer to these links:my new website...2020-08-1910 minBrazen Leaders - The Human Edge#9 - Buyer Persona Research: 10 essentials questions to ask.Welcome to People and Digital, the Podcast.My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.You can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week we'll explore the link between your segmentation & you Buyer Persona, I list for you essentials methods and questions to understand your Customer.During th...2020-06-1115 minBrazen Leaders - The Human Edge#8 - How to define a Customer-Centric Value Proposition : The Ultimate Canvas.Welcome to People and Digital, the Podcast.My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.You can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week we'll explore How to Define Customer-Centric Value Proposition with the Ultimate Canvas.You'll need to download the free Canvas from Strategyzer, right here....2020-05-2813 minBrazen Leaders - The Human Edge#7 - How to Define Customer Experience - 4 Methods & their key ingredients.Welcome to People and Digital, the Podcast.My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.You can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week we'll explore How to Define Customer Experience with the 4 Core Methods & their key ingredients.On this episode, I refer to these pieces of content:...2020-05-2013 minBrazen Leaders - The Human Edge#6 - 3 Managers’ biases you should be aware of and how to avoid them.Welcome to People and Digital, the Podcast.My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.You can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week we'll explore 3 Managers’ biases you should be aware of and how to avoid them.On this podcast episode, I refer to this article:- Tom...2020-05-1112 minBrazen Leaders - The Human Edge#5 - How to create a customer journey map. A simple yet powerful tool to solve problems.**FREE GUIDE & TEMPLATE**Welcome to People and Digital, the Podcast.My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.You can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week we'll explore How to create a customer journey map and turn it in a powerful tool to solve problems.Th...2020-04-2913 minBrazen Leaders - The Human Edge#4 - How to manage Virtual Team ? 3 tips from a Change & Collaboration Expert.- Interview Sophie Chevalier**FREE GUIDE**Welcome to People and Digital, the Podcast.My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.You can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week I have the chance to discuss with a Change and Collaboration Expert, Sophie Chevalier. We'll explore the 3 important pieces of ad...2020-04-2031 minBrazen Leaders - The Human Edge#3 - Build 5 powerful habits to become Customer-Centric minded.Welcome to People and Digital, the Podcast.My name is Amelie Beerens, Customer Experience consultant I help managers take actions on their digital roadmap thanks to my strong Customer-centric mindset and proven methodologies developed over the last ten years.You can have a positive impact and start to boost your digital journey right now.It’s always a good moment to start.This week we'll explore the 5 powerful habits to become Customer-Centric and answer to the question: "Am I customer-centric?"Find the full article right here....2020-04-1309 min