Andy Polaine - Podcast Details

Shows

Power of Ten with Andy Polaine Francesa Cortesi — Passionate Product LeaderPower of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. This episode's guest is Francesca Cortesi, a passionate product leader with over a decade of experience in scaling digital products that users love and that drive sustainable growth. She has worked with Europe’s fastest-growing companies, from startups to IPOs, delivering tangible results. Her most recent role was as Chief Product Officer at Sweden's leading property platform, Hemnet, and has just started her own consultancy.

2025-10-2445 min

Power of Ten with Andy Polaine Meltem Naz Kaso - UX Career CoachPower of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest in this episode is my friend Meltem Naz Kaso, a Barcelona-based UX Career Coach with a background in UX Research. Her last full-time position was at Glovo, where she served as a UX Research Manager and Staff UX Researcher. She works with Senior UX professionals to unblock their careers by boosting their leadership and communication skills. LINKS =====

2025-05-1536 min

Power of Ten with Andy Polaine Lisa D. Dance – Unpaid Customer LabourPower of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest in this episode is Lisa D. Dance, an experienced UX Researcher whose 10+ years of work has spans UX Research & Strategy to Interactive Prototyping & Usability Testing. She has created award-winning work for enterprise organizations and also helped small to mid-sized businesses improve their websites and apps so they do not frustrate or harm customers. LINKS Lisa - Lisa on Linked...

2025-05-0142 min

Power of Ten with Andy Polaine The Materials of Service DesignPower of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guests in this episode are Johan Blomkvist and Stefan Holmlid who, along with Simon Clatworthy, wrote the book The Materials of Service Design, which discusses materials (broadly framed) as a means to explore what service design is and could be. LINKS ==Guests== The Materials of Service Design: https://www.e-elgar.com/shop/gbp/the-materials-of-service-design-9781802203295.html Stefan on LinkedIn...

2025-03-2643 min

Power of Ten with Andy Polaine Marzia Aricò - Design Leadership MaverickPower of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest in this episode is Marzia Aricò, an independent consultant for organisations seeking to integrate design strategically, and works as a design leadership coach for individuals aiming to advance in their design careers. We talked about her journey to where she is now, service design and organisational change, the importance of diversity within organisations and how her guests on Design Voices Elevated have n...

2024-11-2746 min

The How This Works show Andy PolaineIn this episode, Andy Polaine, Dr. Polaine to some, talks about his career journey, starting with his background in film and interactive media, his transition into service design, and his current focus as a design leadership coach. Andy discusses his coaching approach, which is rooted in his experience as a designer, facilitator, and teacher. He also talks about some of what he's hearing from design leaders right now, emphasizing the importance of reading the room, even in a digital context, and how his work addresses common challenges faced by design leaders, such as imposter syndrome and the "leadership dip" — a...

2024-11-141h 05

Power of Ten with Andy Polaine Julian Simpson: The life of a screenwriter and directorPower of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. Andy's guest in this episode is Julian Simpson, a London-based writer and director who has worked in film, TV and audio for the past 25 years. He made his directorial debut annoyingly young in his mid-20s with The Criminal and more recently worked on Spooks, New Tricks, Doctor Who and more. He created the Lovecraft Investigations, the Aldrich Kemp audio series and the Pleasant Green Universe...

2024-10-0757 min

Power of Ten with Andy Polaine Hansi Singh: AI-accelerated environmental forecastsPower of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest in this episode comes from a very different field to design. Dr Hansi Singh is a former Professor of physical climate science, University of Victoria. A US Department of Energy Office of Science fellow and awardee. Specialist in Earth system modeling and high performance computing. Working group co-chair of the Community Earth System Model, funded by NSF. And she uses all those ama...

2024-06-2838 min

Power of Ten with Andy Polaine Indi Young - Mental Models and Thinking StylesPower of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. Indi Young is a solution strategist who uses purpose-focused qualitative data science. She created her method over a 30-year span, and teaches that method in courses, coaching, workshops, books, talks, and through working with teams on research studies. Indi discusses how people are complex and nuanced and their mental models and thinking styles are not fixed personas or personalities. They changed based on context a...

2024-04-1058 min

Power of Ten with Andy Polaine Keeping it real when writing with AI – iA Writer's Oliver ReichensteinPower of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. While every app rushes to add an AI assistant, iA Writer's Oliver Reichenstein asks, "Why should I bother reading what you haven't written?" Here he talks tells about the deep thinking behind the latest version 7 of IA Writer and the new feature that dims the text you paste from AI tools, keeping track of what is yours and what isn’t. ...

2024-03-301h 00

Power of Ten with Andy Polaine Jaimes Nel - Do design frameworks lead to boring products and services?Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. Has the product and design obsession with frameworks and process led to everyone working on autopilot, churning out a bland monoculture of design? When are they useful and when do they simply become a crutch? Have we hit "peak framework"? My guest is Jaimes Nel, founder of Path, a consultancy that helps organisations play the long game through design-led strategy. Jaimes was Head of...

2024-03-3054 min

Power of Ten with Andy Polaine Peter Merholz - State of the Design NationPower of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest in this episode is Peter Merholz. We talked about the state of the design nation, the burst bubble of the Cambrian explosion of design from the last 10-15 years, product, business and the issue of mediocrity. Peter has worked at the intersection of design, technology, and humans for over 25 years. Currently, he’s an independent consultant focused on improving the effectiveness of de...

2024-02-261h 02

Power of Ten with Andy Polaine Linn Vizard - Service Design for Real World OutcomesPower of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest in this episode is Linn Vizard, one of Canada’s leading advocates of service design who co-founded Service Design Toronto in 2013. She’s the founder of, Made Manifest, a service design consultancy on a mission to make services better for Canadians, whether that’s getting a blood test done, visiting City Hall to pay your property tax bill or buying the perfect luxury...

2024-01-1142 min

Power of Ten with Andy Polaine Aparna Rae — Diversity, Equity & Inclusion in the workplace requires deep structural changeDiversity, Equity & Inclusion in the workplace should be driven by data and transparency. But, says Aparna Rae, it is not enough. The real work is deep structural change to the organisation if we are to make our systems more equitable, more fair, more just, and not take dignity and humanity away from people. Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest in this episode is Aparna Rae, an educator by t...

2023-12-1045 min

Power of Ten with Andy Polaine Sara Wachter-Boettcher – Breaking the Gaslighting Cycle of People Pleasing & OverworkIf you're a designer who has been told to “Prove your value.” “Justify your presence.” “Demonstrate impact.” only to find yourself throwing yourself against the wall of immutable organisational structure and culture, what do you do?" asks Sara Wachter-Boettcher Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest is author, strategist, facilitator, speaker and coach Sara Wacther-Boettcher recently wrote on Medium an insightful essay called "Hey designers, they’re gaslighting you". She explains w...

2023-11-221h 00

Power of Ten with Andy Polaine Alison Coward – Workshop CulturePower of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. This episode's guest is Alison Coward, a strategist, workshop facilitator, coach, and an author with 20 years' experience in leading creative teams. Alison speaks about her professional journey, her perspective on collaboration in the creative industries, and the importance of workshops in a business environment. We discuss her book, "Workshop Culture: A Guide to Building Teams that Thrive", and the five pillar system it presents...

2023-11-1247 min

Power of Ten with Andy Polaine Kate Tarling – The Service OrganizationPower of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Kate Tarling, a service leader and specialist who helps large organisations create successful services, by changing their working practices. She does this through consulting, training and writing, and regularly advises boards, executives and teams. She’s managing director of a services consultancy she founded in 2012 and previously held senior leadership roles in government and the private sector. She is...

2023-10-1056 min

Unlocked with Skot Waldron Unlocking Creative Leadership With Andy Polaine"Unlocking Creative Leadership with Andy Polaine" is a captivating journey into the realm of leadership infused with creativity. In this enlightening program, Andy Polaine, a seasoned design and innovation luminary, delves into the powerful synergy between creativity and effective leadership. By demystifying the dynamics of creative thinking within a leadership context, participants are equipped with invaluable tools and insights to spark innovation, cultivate collaboration, and ignite inspiration among their teams. Through a rich tapestry of real-world examples and practical strategies, attendees not only gain a profound understanding of the interconnectedness of creativity and leadership but also learn how to...

2023-10-0340 min

Power of Ten with Andy Polaine Dr Pierce Otlhogile-Gordon – The Space Between Transformation and LiberationPower of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Dr Pierce Otlhogile-Gordon, known as Doctor OG, an innovation catalyst, researcher, facilitator, and evaluator, based in Botswana. Pierce is impassioned by the space between transformation and liberation, and researches the complexity, evaluation, and emergence of design and innovation across the world. Here we explore what that space between transformation and liberation actually is, the issues of...

2023-09-2056 min

The Wicked Podcast Andy Polaine - Design LeadershipI am talking to Andy Polaine, who advises designers below and above leadership level to get across the 'Leadership Dip'.Sponsor: Zencastr : http://www.zencastr.com Get 40% off the first 3 months for unlimited audio and HD video recordings Code: wickedpodcast The Wicked Podcast: Support us on Patreon: https://www.patreon.com/thewickedpodcast The Wicked Podcast website: http://www.thewickedcompany.com/podcast/ 'The Wicked Company' book on Amazon.co.uk: https://www.amazon.co.uk/WICKED-COMPANY-When-Growth-Enough-ebook/dp/B07Y8VTFGY/ The Wicked Company website: https:www.thewickedcompany.com Music: 'Inspired' by Kevin...

2023-07-2538 min

Radio Future Skills Academy The Story of Andy Polaine - The Leadership Dip and aligning with one's true self -In this episode of Creative Leaders Unplugged Andy Polain is our guest. He's a Design Leadership Coach, Service Designer, Educator, Writer, Podcaster and Speaker. We discuss navigating the leadership dip, the changing landscape of work, the importance of coaching and safe spaces for conversation, and the need for authentic leadership. We also touch on the concept of imposter syndrome, performative leadership, and the importance of aligning with one's true self.

2023-07-141h 31

Power of Ten with Andy Polaine Sheryl Cababa – Systems Thinking for DesignersPower of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Sheryl Cababa, author of Closing the Loop: Systems Thinking for Designers. Sheryl is a design researcher and strategist, and is the chief strategy officer at Substantial, a research insights and development studio based in Seattle. Her practice is focused on systems thinking and equity center design, and she’s worked with a diverse base of clients, including the Ga...

2023-06-2950 min

Power of Ten with Andy Polaine Alex Schmidt – Deliberate InterventionPower of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Alex Schmidt, author of Deliberate Intervention: Using Policy and Design to Blunt the Harms of New Technology. Alex has pursued interests in public service and design through different avenues over her career. As an award-winning reporter and producer for NPR and others, she covered arts, business, technology, and urban development. Alex has published work in The...

2023-05-0451 min

The Informed Life Nicole van der Hoeven on ObsidianNicole van der Hoeven is a Developer Advocate at Grafana Labs. She is also a communicator, sharing what she learns through her writing, conference presentations, and YouTube videos. The latter are what brought Nicole’s work to my attention: she runs a YouTube channel focused on one of my favorite tools for thought, Obsidian. In this conversation, we focus on how Nicole uses Obsidian to “learn in public.”Show notesNicole van der HoevenNicole on MastodonNicole on YouTubepkm.socialGrafana labsObsidianPersonal knowledge management - WikipediaWork with the garage door upContinuous integration - WikipediaContinuous delive...

2023-03-2633 min

Power of Ten with Andy Polaine Abby Covert – Stuck? Diagrams Help.Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is the wonderful Abby Covert, an author, teacher and community leader in the field of information architecture who aims to make information architecture and sensemaking skills accessible to everyone. Abby’s first book, How to Make Sense of Any Mess, demystified information architecture into a practical skillset that anyone can apply to any context where sense might ne...

2023-03-2356 min

Near Future Laboratory Podcast N°062 - Structure vs. Imagination with Andy PolaineAndy Polaine is a designer, educator, writer and podcast guy. He hosts the wonderful 'Power of Ten' podcast. Andy is known for his work as a service designer, innovation consultant and professional executive coach. Don't forget — please support the podcast and all the things over at https://patreon.com/nearfuturelaboratory. Your support would be very much appreciated. Oh, also? Please rate and write a review of the podcast over on Apple Podcasts. That stuff really does help! Thank you! Julian

2023-02-131h 03

Power of Ten with Andy Polaine Natalie Dunbar – From Solo to ScaledPower of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Natalie Dunbar, UX-focused content strategist with a unique blend of skills as a journalist, content writer, and user experience researcher. Natalie excels in balancing the creation of delightful user experiences with strategic content that supports the needs of a business or organization. She is author of the newly released Rosenfeld Media book, From Solo to Scaled: Building a...

2023-02-0644 min

The Product Experience The language of product - Andy Polaine on The Product ExperienceWelcome back to The Product Experience podcast! For our first podcast episode to kick off 2023, we speak to Andy Polaine, Design Leadership Coach, about the systems and languages behind a product. The perfect topic to start the new year.Featured Links: Follow Andy on LinkedIn, Twitter and Mastodon | Andy's website | Andy's 'Mind Your Product Language' Speaker Deck from MTP Engage Hamburg 2022 | Buy Andy's book 'Service Design' | Andy's newsletter 'Doctor's Note' | Andy's podcast 'The Power of Ten' We’re taking Community Questions for The Product Experience podcast.Got a burning product que...

2023-01-0433 min

Power of Ten with Andy Polaine Jason Mesut - Shaping DesignPower of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Jason Mesut who many know from IXDA conferences and his writing on Medium, particularly Shaping Design. Here we talk about design's role in helping cope with the complex wicked problems facing us, design leadership, design teams and how they self-reflect, direct their future and develop others. Show Links This show's web page Jason ...

2022-10-2647 min

Power of Ten with Andy Polaine Joff Outlaw - The Art of EngagementPower of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is my friend and ex-colleague, Joff Outlaw, Managing Director of DesignIt for Australia and New Zealand, having taken over from Katja Forbes who was on the show a few months ago. Joff has led design and consulting teams across the UK and Australia, with project work spanning across all industry verticals. He has a passion for Design...

2022-09-2748 min

Power of Ten with Andy Polaine KA McKercher - Beyond Sticky NotesPower of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is KA McKercher, a designer and writer living on Aboriginal land in Australia. They have over 10 years experience leading social innovation and co-design approaches across Australia and New Zealand, previously working as Principal at The Australian Centre of Social Innovation, the Innovation Unit and the NSW government. Most recently KA has gone independent offering service design and co-design training...

2022-07-1545 min

Power of Ten with Andy Polaine Seb Chan - Looking Backwards to the FuturePower of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Seb Chan, Chief Experience Officer at ACMI - the Australian Centre for the Moving Image in Melbourne - championing human centred design approaches across the museum. Prior to ACMI, Seb led the digital renewal and transformation of the Cooper Hewitt Smithsonian Design Museum in New York (2011–15) and the Powerhouse Museum’s pioneering work in open access, mass collaboration and...

2022-06-2249 min

Power of Ten with Andy Polaine Thejus Chakravarthy – Make Work Suck LessPower of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Thejus Chakravarthy, an operational consultant that focuses on people, process, and technology, in that order. Currently, he says he has his hands full as the full-time COO of one company and a C-suite consultant for another. His primary focus is on how we can make work suck less. To that end, he spent 15 years designing instructional systems, the last 5...

2022-05-0647 min

Power of Ten with Andy Polaine Teresa Torres - Continuous Discovery HabitsPower of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Teresa Torres, an internationally acclaimed author, speaker, and coach. She teaches a structured and sustainable approach to continuous discovery that helps product teams infuse their daily product decisions with customer input. She’s coached hundreds of teams at companies of all sizes, from early-stage start-ups to global enterprises, in a variety of industries and is the author of th...

2022-04-0543 min

Power of Ten with Andy Polaine Jorge Arango – Information GardensPower of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Jorge Arango, a consultant, author, speaker, and educator and host of The Informed Life, a podcast that explores how people organize information to get things done on which I was a guest. Jorge is the co-author of the famous “polar bear book”, Information Architecture: For the Web and Beyond, that he wrote with Louis Rosenfeld, Peter Morv...

2022-02-2850 min

Power of Ten with Andy Polaine Tutti Taygerly - Make Space to LeadPower of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest this week is Tutti Taygerly, returning to the show for a second time. Tutti is an executive leadership coach and professional speaker. She supports CEOs and tech leaders to embrace their unique leadership style to achieve professional impact. She works closely with women, people of color, and immigrants and has a particular love for “difficult” people. Previously she was a design leader at d...

2022-01-2535 min

Power of Ten with Andy Polaine Nir Hindi - The Art Mindset for BusinessPower of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. In this episode my guest Nir Hindi, Founder of The Artian and host of The Artian podcast, speaks of the power of art to drive originality and novelty in business and why he believes it is necessary for the future of organizations. Show Links Episode page and transcripts Nir Nir on LinkedIn Nir on Twitter The Artian T...

2021-11-2328 min

Power of Ten with Andy Polaine Donna Spencer – Presenting Design WorkPower of Ten is a podcast about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Donna Spencer, an independent design consultant with 20-plus years of experience across the entire design spectrum. Donna is recognised internationally as a leading UX practitioner, is a regular conference speaker and has written five books, including A Practical Guide To Information Architecture, Card Sorting and Presenting Design Work. Many listeners will know her for co-creating the UX Australia conference, which she ran f...

2021-10-1542 min

Power of Ten with Andy Polaine Alla Weinberg – Building A Culture of SafetyPower of Ten is a podcast about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Alla Weinberg, the CEO of Spoke & Wheel, a learning, leadership and people development company. She is a workplace relationship expert helping companies build loving leaders, trusting teams, and cultures of safety through training, coaching, and facilitation. Alla talks about the important topics in her book, A Culture of Safety: Building an Environment for People to Think, Collaborate, and Innovate published...

2021-09-1639 min

Power of Ten with Andy Polaine Nikola Tosic - Open InnovationWelcome to Power of Ten, a podcast about design operating at all levels. My guest in this episode is Nikola Tosic, the founder of openinnovation.me - a social media platform which connects brands and experts in open innovation. He is dedicated to accelerating adoption and creation of innovation through product design, marketing, sales, digitalization, open platforms, and teamwork. Nikola is also a father of three, a poet, and an Ironman finisher. Show Links Episode page and transcripts Nikola OpenInnovation.me Nikola on LinkedIn Nikola on Twitter Nikola's YouTube channel

2021-08-1637 min

Never Not Creative S4 Ep5 Equality + respectJoin Andy Wright and Sarah Nguyen in another episode to discuss two powerful talks from Never Not International Women’s Day - ‘Until your fear of me isn’t my problem’ with Tanarra Schneider, and ‘Until we flip the question’ with Andy Polaine. Tanarra is a Managing Director at Accenture Interactive, leading Design in the Midwest. She spills the tea about the outcomes of a system predicated on the fear of women’s success. Dr. Andy Polaine is a designer, educator, coach and writer who helps clients build and grow their own design and innovation capability, trans...

2021-08-0237 min

Power of Ten with Andy Polaine Daniel Szuc - Making Meaningful WorkPower of Ten is a podcast about design operating at all levels. My guest in this episode is Daniel Szuc, co-founder and principal at Apogee and co-founder of Make Meaningful Work, as well as the co-founder of UX Hong Kong. In this episode, we talk about making meaningful work and enabling each other to be our authentic selves in the workplace. Dan has been involved in the UX field for over 20 years, and has been based in Hong Kong for over 20 years. Dan has lectured about user-centered design globally. He has co-authored two books including Global UX...

2021-07-1646 min

Power of Ten with Andy Polaine Katja Forbes - Journey Into Design LeadershipMy guest in this episode is Katja Forbes, Managing Director of Designit, Australia & New Zealand. Katja is also on the Global Board of the Interaction Design Association. Katja was recognised as one of the Top 100 Australian Professionals 2020, Top 10 Australian Women Entrepreneurs 2018 by My Entrepreneur Magazine and named one of the 100 Women of Influence by Westpac and the Australian Financial Review in 2016. In this episode she talks about her journey to design leadership, learning to let go of the tools and start managing people, building up her own company through to being acquired. Show...

2021-06-1847 min

The Future Of Now Podcast [Mini Series Ep. 3] Boiling the Ocean: Complexity, Service Design, & Systems Thinking – with Andy PolaineIn this episode, Aki asks Andy about the different ways organisations are approaching service design and the complex problems we'll likely be seeing in the near future. Andy Polaine is a service designer, a consultant, an educator, author, and podcaster. He has nearly three decades of experience in Design and Innovation with clients across a range of industries, including financial services, public services, life sciences, telecommunications, automotive, media, design and education. Andy holds a PhD from the University of Technology, Sydney and is a Fellow of the RSA, co-author of Service Design: From Insight to Implementation, the Do...

2021-05-2413 min

Power of Ten with Andy Polaine Ariba Jahan - Diversity, Assumptioms and Structural ChangeMy guest in this episode is Ariba Jahan – also known as আরিবা – a biomechanical engineer turned innovation and design strategist focused on creating social impact and a future that is more accessible, intersectional and equitable. Ariba is currently the Director of Innovation at the Ad Council, where she established the organization’s design innovation practice. As a member of the Ad Council’s DEI Council, she also leads efforts to advance diversity, equity and inclusion at the organization. Ariba spoke about her own journey into design, the assumptions often made in DEI initiatives, the need to ask not just “what new...

2021-05-0846 min

Power of Ten with Andy Polaine Udhaya Padmanabhan - International man of design opsMy guest in this episode is Udhaya Kumar Padmanabhan a design leader, practitioner, coach, entrepreneur who has led design teams across the globe for over 23 years. He currently leads design delivery and DesOps at Designit ASEAN & SAARC. Udhay discusses his own pathway to design and leadership, the value of design ops, and the cultural nuances when researching, designing and testing products and services in India. Show Links Episode links and transcript Udhay Udhay on LinkedIn Udhay on Twitter Designit Andy Subscribe to Power of Ten Subscribe to Andy’s newsletter Doctor’s Note Andy on T...

2021-03-2644 min

Power of Ten with Andy Polaine Maurice Cherry – To Revision Path and beyondMy guest in this episode, recorded towards the end of 2020, is Maurice Cherry, founder and host of the award-winning Revision Path, a podcast that features black designers. It's the first podcast to be added to the permanent collection of the Smithsonian’s National Museum of African American History and Culture (NMAAHC) Taking a break from being the host, Maurice talks about his experience of growing up in Atlanta, getting into design and coding in the early days of the Web right the way through to starting Revision Path and his work as a Creative Strategist. Show Li...

2021-02-1947 min

Power of Ten with Andy Polaine Daniel Stillman - designing conversations that matterMy guest in this episode is conversation designer, Daniel Stillman, author of "Good Talk - How to Design Conversations That Matter." We talk about his journey into design, the shape, structure and dynamics of conversations and how to facilitate them. Show Links Episode transcript and links Daniel Daniel's website The Conversation Factory Daniel's book Good Talk – How To Design Conversations That Matter Daniel on Twitter Daniel on LinkedIn Andy Subscribe to Power of Ten Subscribe to Andy’s newsletter Doctor’s Note Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in...

2021-01-1954 min

Power of Ten with Andy Polaine Ryan Rumsey - Design Leadership and organisational transformationMy guest in this episode is Ryan Rumsey who has worked for 20+ years as an executive leader and a designer building technology, teams, and organizations. He has a hybrid background in interaction design, front-end development, product management, and strategy and has worked for the likes of Apple, Electronic Arts, USAA, Nestlé, and Comcast. He is also the author of Business Thinking for Designers, published by InVision. We talk about Ryan’s journey into design from the early days of the web, business thinking and design leadership, the human side of organisation transformation, and the 1980 film masterpiece, Flash Gordon....

2020-12-2041 min

Power of Ten with Andy Polaine Denise Jacobs – Banishing your inner criticMy guest in this episode is speaker, author and creativity evangelist Denise Jacobs. She is author of Banish Your Inner Critic, the premier handbook on silencing fears to unleash creativity and Founder + CEO of The Creative Dose. We talk about the inner critic and imposter syndrome and how to tackle both of them and boost your creative life. Show Links Show notes and transcript Denise denisejacobs.com Denise on Twitter Denise on LinkedIn Denise on Facebook Denise on Instagram Amplify U Denise’s Rosenfeld Workshop - Master Cre...

2020-12-0354 min

Power of Ten with Andy Polaine Dr James Hollis – finding meaning and purpose in lifeIn this episode it is an enormous treat and honour for me to have as my guest, Dr James Hollis, a Washington D.C. based Jungian psychoanalyst and the author of sixteen books on finding meaning and purpose in life, especially the passage into what C.G. Jung called the "second half of life" that most of us go through somewhere between our late 30s and late 40s. I've drawn upon his work for many years, especially in my leadership coaching. Dr. Hollis shares his wisdom on our relationship to work, how we move through the middle passage...

2020-11-1358 min

Power of Ten with Andy Polaine Chris Hayward – design anthropology, people, airports and toiletsMy guest this episode is my friend, ex-colleague and coffee chat buddy, Chris Hayward. We've often had long, fascinating conversations that I wish we had recorded afterwards, so that's exactly what this is. Chris talks about his work and training as a design anthropologist, what designers can learn from theory and literature, telling the stories of research. And we talk a lot about airports and toilets. Show Links Archive and transcript Chris on LinkedIn Chris is hosting a salon at EPIC 2020 How Buildings Learn by Stuart Brand From Notes to Narrative by Kristen Ghodsee ...

2020-10-2338 min

Power of Ten with Andy Polaine Allati El Henson – treating design like it can change the worldMy guest in this episode is brand strategist and design systems expert Allati El Henson who is currently Lead Brand Designer at Cloudflare. Allati recounts her experience growing up in the hood in East Oakland, the importance of education, discovering design as a profession, technical precision in design systems and the value of having a big store of confidence. And why designers need to treat design like it can change the world. Show Notes This episode's archive and transcript Allati’s website Allati on LinkedIn Allati on Instagram Allati on Twitter Doctor’s Note...

2020-10-1946 min

Power of Ten with Andy Polaine Molly Wright Steenson - Architecture, interaction design, AI and ethicsMy guest in this episode is Molly Wright Steenson, a designer, author, professor, and international speaker whose work focuses on the intersection of design, architecture, and artificial intelligence. In this wide-ranging discussion, Molly explains how the history of computational technologies, architecture, pattern language and AI combined to define the fields of Agile, interaction design, UX, AI and pretty much the rest of today's digital world. Show Notes This episode's archive and transcript Molly at Girlwonder.com Molly on Twitter Molly on LinkedIn Molly at CMU Architectural Intelligence: How Designers and Architects Created the Digital Landscape Bauhaus Fu...

2020-09-2351 min

Power of Ten with Andy Polaine Tanarra Schneider – Leader by Design, Badass by NatureMy guest in this episode is Tanarra Schneider, previously Managing Director of Fjord North America and now Head of Design for Accenture Interactive – Midwest. Tanarra talks about her journey into design, her experience as a black, female design leader, the design discipline growing up, and the responsibility of all designers to ensure we take the time to dismantle structural bias in our work and the world. Show Links Episode and transcript on Polaine.com Tanarra Tanarra on LinkedIn Tanarra on Twitter Accenture Interactive Fjord Chief Andy Doctor’s Note newsletter Andy on Twitter Andy on LinkedIn Polaine.com G...

2020-08-2146 min

Power of Ten with Andy Polaine Alexandra Jamieson & Bob Gower – Radical AlignmentIn this episode Alexandra Jamieson and Bob Gower talk about their new book, Radical Alignment, a book about difficult conversations and how they can change your life. In it they discuss their framework for tackling difficult conversations, how to be inclusive, respectful and vulnerable, avoid the usual winner/loser dynamic, and end with radical alignment, whether that’s a “hell yes!” or “hell no!” Alexandra a success coach for driven womxn. She has been featured on The Oprah Winfrey and Martha Stewart shows, was Elle Magazine’s Inspirational Coach of 2015, and was the co-creator of the Oscar-nominated Super Size Me.

2020-08-1148 min

Power of Ten with Andy Polaine Jim Kalbach - Jobs To Be DoneIn the Power of Ten podcast, Andy Polaine talks to guests from a broad range of disciplines about the intersection of design, technology, psychology, organisations, culture and society. The show looks at how design operates at many levels and in many forms, from thoughtful detail through organisational transformation to the changes in society and the world. My guest in this episode is Jim Kalbach, an author, speaker, and instructor in design, customer experience, and strategy. Jim has worked with many large companies and is currently Head of Customer Experience at MURAL, the leading online whiteboard. He is the...

2020-07-2544 min

Power of Ten with Andy Polaine A New Home for Power of TenWelcome to the new season and feed for Power of Ten, a podcast about how design operates at many levels and in many forms, from thoughtful detail through organisational transformation to the changes in society and the world. In upcoming episodes, I'll be talking about culture, airports and toilets with Design Anthropologist and Researcher, Chris Hayward, Jobs to Be Done and remote work with Mural's Jim Kalbach, Designing Conversations with Daniel Stillman, Radical Alignment with Bob Gower and Alex Jamieson, Architecture and artificial intelligence with Molly Wright Steenson, and journeys into Design Leadership with Ryan Rumsay. ...

2020-07-2501 min

Bringing Design Closer with Gerry Scullion Bulelani Mfaco 'Surviving on the margins of society'This episode was brought to you by This is Doing - Design & Innovation Online Learning Support This is HCD by becoming a Premium subscriber. In this episode, I speak with Buelani Mfaco, a South African asylum seeker and activist based in Ireland - he’s a spokesperson for MASI, the movement of asylum seekers in Ireland and is an active voice in shedding light from within one of Irelands Direct Provision centres, Knocklisheen in Co. Limerick. To give some background to this system, in 1991, only 9-people sought asylum in Ireland, compared to 3883 in 1997. Th...

2020-07-1655 min

Bringing Design Closer Bulelani Mfaco 'Surviving on the margins of society'This episode was brought to you by This is Doing - Design & Innovation Online Learning Support This is HCD by becoming a Premium subscriber. In this episode, I speak with Buelani Mfaco, a South African asylum seeker and activist based in Ireland - he’s a spokesperson for MASI, the movement of asylum seekers in Ireland and is an active voice in shedding light from within one of Irelands Direct Provision centres, Knocklisheen in Co. Limerick. To give some background to this system, in 1991, only 9-people sought asylum in Ireland, compared to 3883 in 1997. Th...

2020-07-1654 min

World Wide Waste with Gerry McGovern Erika Hall 'Speed: the most important factor in the customer / user experience'This episode was brought to you by This is Doing - Design & Innovation Online Learning In this episode, Gerry McGovern speaks with Erika Hall from Mule Design. Gerry discusses with Erika if we've ruined web design, and if we have, what do we do about it? https://muledesign.com/speaking/erika-hall Buy Gerry McGovern's new book 'World Wide Waste' Support This is HCD by becoming a Premium subscriber. This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in...

2020-07-0658 min

The Informed Life Andy Polaine on Service DesignMy guest today is Andy Polaine. Andy is a service designer, consultant, educator, author, and podcaster. He’s co-author of the book Service Design: From Insight to Implementation and host of the Power of Ten podcast. In this conversation, we discuss service design, and how it helps organizations think more holistically about the experiences they enable.Listen to the full conversation Show notesAndy PolaineAndy Polaine on TwitterAndy Polaine on LinkedInPower of Ten podcastService Design: From Insight to Implementation by Andy Polaine, Lavrans Lovlie, and Ben ReasonAdobe Director (aka M...

2020-06-2131 min

World Wide Waste with Gerry McGovern Karen Peeters 'Discovering digital reliability and quality: the Toyota story'We need your support. Show some love by becoming a Premium Member. Welcome to World Wide Waste, a podcast about how digital is killing the planet and what to do about it. What is quality when it comes to web design, web development, web management? How do we know the customer is having a quality experience? How do we know as a web professional that we are doing a quality job? These are questions Karen Peeters, General Manager, Omni-Channel Management at Toyota Europe has been asking. I must apologise that the quality of the recording of Karen's...

2020-06-1717 min

Bringing Design Closer Chris Gray 'Dealing with PTSD as a result of working as a social media content moderator'Enjoy our content? Support This is HCD by becoming a Premium Member Hello and welcome to Bringing Design Closer, my name is Gerry Scullion and I am a service designer and trainer based in Dublin City Ireland. Bringing Design Closer is a podcast dedicated on shining the light on the complexities of embedding the design within organisations. In this episode, I speak with Chris Gray, former content moderator for CPL a service provider and content moderation organisation for many of the large tech businesses. We speak about Chris’s experience moderating for Facebook, what that loo...

2020-05-2240 min

Bringing Design Closer with Gerry Scullion Chris Gray 'Dealing with PTSD as a result of working as a social media content moderator'Enjoy our content? Support This is HCD by becoming a Premium Member Hello and welcome to Bringing Design Closer, my name is Gerry Scullion and I am a service designer and trainer based in Dublin City Ireland. Bringing Design Closer is a podcast dedicated on shining the light on the complexities of embedding the design within organisations. In this episode, I speak with Chris Gray, former content moderator for CPL a service provider and content moderation organisation for many of the large tech businesses. We speak about Chris’s experience moderating for Facebook, what that loo...

2020-05-2240 min

Getting started in Design Rebekah Murphy 'My journey from Scrum Master to UX Designer'Enjoy our content? Support This is HCD by becoming a Premium Member Today on the show we have Rebekah Murphy a UX Designer based in Sydney, Australia. I met Rebekah early last year and met a few times in a mentorship capacity. Since then Rebekah has successfully transitioned into her first design role and is now the Chapter Lead for This is HCD in Sydney where she’s hosting events for the human-centred design community out there. It’s a great episode that takes you on the journey from being introduced to Design via...

2020-05-1428 min

2020-05-1429 min

World Wide Waste with Gerry McGovern Eric Meyer 'Overcoming complexity’s invisible force'Enjoy our content? Support This is HCD by becoming a Premium Member Welcome to World Wide Waste, a podcast about how digital is killing the planet, and what to do about it. Eric Meyer is a passionate advocate of designing for humanity, of leaving no one behind when you create your design, of thinking deeply about how things work for everyone - not simply how beautiful they look. Links in this episode Eric Meyer / https://meyerweb.com/ World Wide Waste book / https://gerrymcgovern.com/books/world-wide-waste/ This is HCD Po...

2020-05-131h 07

World Wide Waste with Gerry McGovern Jeremy Keith 'We've ruined the Web. Here's how we fix it.'Enjoy our content? Support This is HCD by becoming a Premium Member Welcome to World Wide Waste, a podcast about how digital is killing the planet, and what to do about it. In this session, I'm chatting with Jeremy Keith. Jeremy is a philosopher of the internet. Every time I see him speak, I'm struck by his calming presence, his brilliant mind and his deep humanity. Jeremy makes websites with Clearleft. His books include DOM Scripting, Bulletproof Ajax, HTML5 for Web Designers, Resilient Web Design, and, most recently, Going Offline. Hailing from Erin's green shores...

2020-04-1050 min

Bringing Design Closer Christine Hemphill 'Making human-centred design more human'Support This is HCD by signing up for a This is HCD Premium account In this episode, I chat with the wonderful Christine Hemphill, MD of Open Inclusion in London, UK. We chat openly about how Design frameworks and methods are failing not only the design community but also the people who end up using these products or services. Christine has a framework that she discusses in this episode that can help the Design community intentionally include inclusivity as part of their way of working. https://openinclusion.com/ https://www.linkedin.com/in/christine-hemphill-9570672...

2020-04-0838 min

Bringing Design Closer with Gerry Scullion Christine Hemphill 'Making human-centred design more human'Support This is HCD by signing up for a This is HCD Premium account In this episode, I chat with the wonderful Christine Hemphill, MD of Open Inclusion in London, UK. We chat openly about how Design frameworks and methods are failing not only the design community but also the people who end up using these products or services. Christine has a framework that she discusses in this episode that can help the Design community intentionally include inclusivity as part of their way of working. https://openinclusion.com/ https://www.linkedin.com/in/christine-hemphill-9570672...

2020-04-0838 min

Bringing Design Closer with Gerry Scullion Amy Bucher 'Understanding Behaviour Change Design and how it co-exists and compliments other design disciplines'In this episode, I chat with the wonderful Amy Bucher, VP of Behavior Change from Mad*Pow in Boston in the United States. We chat about the emerging role of behavior change design and how it intersects with other disciplines like service design and user experience. I'll also cover off my personal unease with behavior change design, and unpack its ethical use - and sometimes its misuse - across industries. Amy gives fascinating examples of her work in healthcare and how she has used behavior change design to help improve the lives of people using those services...

2020-03-2532 min

Bringing Design Closer with Gerry Scullion Raven Kaliana 'Examining trauma and using puppetry as a transformative tool''Tickets are on sale NOW for our first design conference in Dublin Buy Conference & workshop tickets Hello, and welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service designer and trainer based in Dublin City, Ireland. Bringing Design Closer is a podcast dedicated on shining the light on the complexities of unbedding the designer’s mindset within organisations. In this episode, I speak with Raven Kaliana, a puppeteer and human rights activist based in the UK and originally from the U.S. She studied at the Royal Central School of Speec...

2020-02-1343 min

Getting started in Design Jon Colman 'What Design Managers look for within graduate portfolios at Intercom'Hello and welcome to Getting Started in Design, my name is Gerry Scullion and I am a service designer and trainer based in Dublin City Ireland. Getting Started in Design is part of This is HCD Network and is focussed on shining a light on the tricky stages between education and employment and also moving careers into Design. In this episode, we caught up with Jonathon Colman Senior Design Manager at Intercom, one of Irelands most successful and celebrated tech stories. We chat about the things Intercom look for in designers, how to get around the tricky...

2020-01-3110 min

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast Michael J. Metts & Andy Welfle – 'Writing Is Designing'If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Leave a review (+ help us grow): https://ratethispodcast.com/hcdShow LinksWriting Is Designing on Rosenfeld MediaWriting Is Designing book siteMichael’s websiteMichael J Metts on Twitter and InstagramAndy Welfle’s website with the best domain name everAndy Welfle on TwitterAndy Polaine on TwitterAndy Polaine’s website and newsletterCreators & Guests Gerry Scullion - Host Stef Murphy - Producer Like what we do? Make a Tip.Or

2020-01-2342 min

Bringing Design Closer with Gerry Scullion Jonathon Colman 'Building world class Design teams'This is HCD is brought to you by Humana Design and The Academy.ie - Design Training and Education Have feedback on this episode? Click here to leave us a voice mail. Welcome to another episode of Bringing Design Closer. My name is Gerry Scullion and I’m a service design trainer and practitioner based in Dublin City, Ireland. For those of you who are unfamiliar with Bringing Design Closer, this podcast is focused on uncovering insights from thought leaders around the world and learnings about bringing design into organisations with a view to helping both...

2019-11-1922 min

Bringing Design Closer with Gerry Scullion Alan Smith 'Helping businesses design value with Strategyzer'This is HCD is brought to you by Humana Design and The Academy.ie - Design Training and Education Have feedback on this episode? Click here to leave us a voice mail. Hello, and welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design trainer a practitioner based in Dublin City, Ireland. I was in Toronto recently for the service design networks global conference and caught up with Alan Smith, the wonderful co-founder and design leader at Strategyzer HQ at one of the coolest ends of the city. In this...

2019-10-2933 min

Getting started in Design Zoë Murray 'Moving careers into Design Research'This is HCD is brought to you by Humana Design and The Academy.ie - Design Training and Education Have feedback on this episode? Click here to leave us a voice mail. Links in this episode https://www.linkedin.com/in/zoemurray We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter https://mailchi.mp/thisishcd/2020-dublin-hcd-conference Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsle...

2019-10-2125 min

Bringing Design Closer with Gerry Scullion Melanie Rayment 'Using Service Design to deliver improved experiences for vulnerable children'This is HCD is brought to you by Humana Design and The Academy.ie - Design Training and Education Have feedback on this episode? Click here to leave us a voice mail. In this episode we speak with Melanie Rayment, Head of Service Design for UK Charity, Barnardos. We learn about how they use Design to help improve social outcomes for some of the most vulnerable of children. https://www.barnardos.org.uk/ https://twitter.com/melrayment?lang=en https://www.linkedin.com/in/melanierayment/?originalSubdomain=uk We are hosting our first conference in D...

2019-10-1530 min

Bringing Design Closer with Gerry Scullion SDGC19 Special / Laura Lorenzo 'What to do when your workshop is considered a taboo topic'This is HCD is brought to you by Humana Design and The Academy.ie - Design Training and Education Have feedback on this episode? Click here to leave us a voice mail. We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. In this episode, I caught up with Laura Lorenzo about workshop taboo subjects. https://www.linkedin.com/in/lauralorenzodegracia/?originalSubdomain=pt We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up...

2019-10-1116 min

Bringing Design Closer with Gerry Scullion SDGC19 Special / Antonio Starnino & Antonio Iadarola 'Designing innovation spaces'This is HCD is brought to you by Humana Design and The Academy.ie - Design Training and Education Have feedback on this episode? Click here to leave us a voice mail. We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. In this episode, I caught up with Antonio Starnino and Antonio Iadarola about their experience in designing innovation spaces. http://studio-we.com https://www.linkedin.com/in/astarnino/?originalSubdomain=ca https://www.linkedin.com/in...

2019-10-1116 min