Shows
Secret OpsBuilding Tech Communities as a Developer Advocate with Jenna PedersonOn this episode of Secret Ops, we talk with Jenna Pederson, Staff Developer Advocate at Pinecone.io. Jenna shares her journey from software engineer to developer advocate building developer communities through the product development process. We chat about the practical tips for founders and discuss the importance of empathy, authentic community engagement, and listening to developers’ real needs.In this episode, we discuss the:Role of a developer advocate as a bridge between technology companies and their software developer customersDifferences between traditional marketing and personalized developer advocacyRapidly evolving educational needs in technologyImportance of community engagement and ex...
2025-12-2432 min
Secret OpsNavigating the Future of Work with Sarah Smart and Sofia WhelanOn this episode of Secret Ops, we talk with Sarah Smart and Sofia Whelan, Co-Founders of HorizonHuman, to discuss the transformation of HR in today’s organizations. We explore HR’s shift from compliance to a strategic, tech-driven function, the impact of AI, and the need for agility and user-centric design. In this episode, we discuss the:Evolving role of Human Resources in organizations.Integration of artificial intelligence in HR and its implicationsWorkforce planning as a critical function in HR, especially in the context of AI.Balancing operational excellence with human insightsImportance of agility and flexibility in H...
2025-11-2636 min
Secret OpsInnovating Mental Health Care with Clinical Psychologist Dr. Hannah WeismanOn this episode of Secret Ops, we talk with Dr. Hannah Weisman, Clinical Psychologist and healthcare startup operator. We explore how clinical expertise informs operational decisions in mental health startups, tackling challenges like state regulations, ethical tensions, and the implications of AI within clinical psychology.In this episode, we discuss the:Integration of clinical psychology and healthcare operationsChallenges of navigating healthcare regulations and high grow startupsBalancing innovation with patient safety and ethical standardsThe role of artificial intelligence in mental health care and its limitationsShift from rapid national expansion to regionally focused healthcare modelsComplexity of therapeutic matches...
2025-10-2229 min
Secret OpsFinding Fulfillment in Fractional Roles with Jen HamiltonOn this episode of Secret Ops, we talk with Jen Hamilton Fractional Chief Operating Officer and Founder of the Fractional COO Collective. We discuss the rise of fractional executive roles, especially in operations, and the importance of community and mentorship among fractional leaders.In this episode, we discuss the:Jen’s personal journey from CPA to operational leaderThe emerging role of fractional executives in operations.Importance of mentoring and community among fractional executives.Generational perspective shifts in and leadership styles.Applications of operational thinking in our personal lives 👀 Watch the episode on Youtube🎙️...
2025-09-2427 min
Secret OpsFrom Tedious to Seamless: Revolutionizing CRMs with Adam HonigOn this episode of Secret Ops, we talk with Adam Honig CEO of Spiro an AI-powered “Anti-CRM” CRM for manufacturers. Now, Adam has seen the evolution of CRMs first hand over the years and he knows all the heads that come with implementing one. That’s why he and his team are working on removing the manual input bottlenecks by leveraging AI to automate data entry and help overcome user adoption hurdles.In this episode, we discuss the:History of how CRMs became a universally hated tool aImpact of automated data collection on user adoptionHow manufacturers became...
2025-09-0322 min
Secret OpsDesigning the Future with Todd BracherOn this episode of Secret Ops, we talk with Todd Bracher acclaimed Industrial Designer and Founder of Betterlab. Our conversation explores context-based design, the importance of integrating design early in product development, and Todd’s philosophy of making products intuitive and impactful. We also dive into the mission of Betterlab to bridge scientific innovation and practical application.In this episode, we discuss:The significance of industrial design in shaping everyday lifeA designer’s role as a problem-solving intermediary between businesses and consumersContext-based design and its influence on product effectivenessBetterlab’s mission to bridge scientific innovation and practica...
2025-07-0230 min
Secret OpsMaster the Evolving Craft of Solutions Architecture with John Forbes ScrughamOn this episode of Secret Ops, we talk with John Forbes Scrugham, Principal Solutions Architect at Coda. We chat about the evolving role of a solutions architect, shifting from a solely technical delivery to a more human-centric approach. John breaks down how he navigates the different phases of developing solutions within businesses, sharing stories and tricks that he’s picked up through his journey.In this episode, we discuss:The evolving role of solutions architecture within businessesHow to approach development through human-centric designThe phases of the solutions architecture process from prototyping to scalingWhat the “I Build Solu...
2025-05-2131 min
Secret OpsHow to Become a “Strategic Doer” with Alison StewartOn this episode of Secret Ops, we talk with Alison Stewart, Co-Founder and COO of Overalls, a life concierge service. Alison shares her journey as a strategic doer—those who both devise and implement strategies. We chat about innovation, prioritization, and everything in between!In this episode, we discuss:Differences in operational approaches between corporate and startup environmentsThe concept of "strategic doers" and how to shift your mindset to be oneHow to prioritize your operational execution to be effectiveHow a life concierge service holistically helps employees The significance of time management and reclaiming your time ...
2025-04-3027 min
Secret OpsFrom Entrepreneur to Investor to Insider with Maxwell NeeOn this episode of Secret Ops, we talk with Maxwell Nee award wining entrepreneur and Chief Revenue Officer at ScoreApp. Maxwell shares his journey from entrepreneur to investor to Chief Revenue Officer, bringing to life the lessons he’s learned along the way. In this episode, we discuss:Transiting from investor to an internal business roleThe importance of alignment among business partnersThe Necessity of self-awareness in business successRole of data in understanding customer needsThe Scorecard Marketing playbook for getting better leads 👀 Watch the episode on YouTube🎙️ Check out the podcast at secret-ops.com...
2025-04-0925 min
Secret OpsOptimizing Operations in Just 90 Days with Erika GiuggioOn this episode of Secret Ops, we talk with Erika Giuggio, Business Optimization Specialist at Schooley Mitchell. As a specialist in her field, Erika reveals her strategies for helping businesses in industries like construction and utilities, slash expenses and enhance their operations within 90 days. We also discuss her journey of patenting a cosmetic brush system! In this episode, we discuss:What a business optimization specialist actually doesStrategies for reducing business expenses quicklyChallenges faced by industries like construction and utilities with operational inefficienciesUsing return on investment to combat resistance to change Erika’s journey through the world of...
2025-03-1923 min
Secret OpsFrom Traditional Automations to AI-Driven Solutions with Kevin DeanOn this episode of Secret Ops, we talk with Kevin Dean, Founder and CEO of ManoByte. With over two decades of experience, Kevin walks us through how innovative automation solutions not only streamlines workflows and enhances customer experiences, but is a key driver to overall business growth.In this episode, we discuss:The evolution of automation from traditional logic-based systems to AIStructured experimentation when rolling out automationNavigating change management in the automation processPractical applications of AI automation in customer service and personalizationChallenges and opportunities presented by AI in business operations 👀 Watch the episode on Yout...
2025-02-2627 min
Secret OpsReclaiming Your Creative Genius with Joey CofoneOn the 50th episode of Secret Ops, we talk with Joey Cofone, CEO of Baronfig and author of the bestselling book The Laws of Creativity. This episode is an absolute favorite of mine with my favorite person in the world, so it’s not one to miss. I’ve always believed that operators are creatives. It’s a vital part of our work. Joey takes that thought a step further and believes that everyone possesses innate creativity. The key is in learning how to reignite it, which is what his book is all about.In this e...
2025-02-0535 min
Secret OpsPragmatic Sustainability: Ditching Idealism for Practical ActionOn this episode of Secret Ops, we talk with sustainability expert John Pabon, author, consultant, speaker, and UN advisor. This is truly one episode you don't want to miss.Not only does John break down what sustainability actually encompasses, but he also talks us through practical approaches for individuals and businesses to engage in it.In this episode, we discuss:Definition and dimensions of sustainability, including environmental, social, and governance aspects.The significance of identifying personal passions to drive sustainability initiatives.The role of governance in monitoring and regulating sustainability practices.The necessity of q...
2025-01-1529 min
Secret Ops2024 Wrap Up with the 12 Days of OperationsAs we wrap up 2024, I want to give all my gratitude to our wonderful listeners. You make this whole thing worthwhile and I will forever be grateful!Make sure to check out the 12 Days of Operations, which are a bunch of bit-sized tips and tricks to help you become a top operator in business and in life. You can find it on our:NewsletterLinkedInYouTube📧 Email us at shhh@secret-ops.com🤓 Learn more about Ariana Cofone at arianacofone.com
2024-12-1802 min
Secret OpsHow To Get Started as a Fractional Operator with guest host KC ProcterOn this episode of Secret Ops, we flip the script where I am the guest and KC Procter, Marketing Operator extraordinaire, interviews me on the basics of becoming a fractional operator!We dive into how to get started in fractional operations, what to look for in clients, tips on structuring your workload, how to navigate tricky conversation and much more!In this episode, we discuss:Understanding the fractional operations modelHow to acquire clients and get better at pitching yourselfRecognizing a potential client’s readiness for changeSetting expectations and how to identify red flagsNavigating the en...
2024-11-2031 min
Secret OpsThe Art of Financial Storytelling in Business with Tim BynumOn this episode of Secret Ops, we talk with Tim Bynum Founder of Anchor Financial Services and Chief Financial Officer. This conversation explores the vital link between financial operations and business strategy to drive growth and clarity in decision-making. We also discuss strategies on how to develop financial literacy for small business owners, with some great tips on how to get started!In this episode, we discuss:The relationship between financial operations and overall business strategy.The importance of financial literacy for small business owners.How to translate financial data into actionable insightsLessons learned in developing a...
2024-11-0626 min
Secret OpsHello Generalist: Redefining Work for Modern Operators with Shaina AndersonOn this episode of Secret Ops, we talk with Shaina Anderson Founder of Hello Generalist. The episode delves into what exactly a generalist is, the unique challenges generalists navigate, and how this motivated Shaina to found Hello Generalist, a platform connecting experienced operators with businesses that need their magic.In this episode, we discuss:Transitioning from food startups to tech and operations rolesChallenges faced by operators, including imposter syndromeImportance of recognizing and valuing diverse skill setsFounding Hello Generalist to connect operators with startupsLifelong learning and adaptability in the evolving job market 👀 Watch the episode on Y...
2024-10-2328 min
Secret OpsBurnout to Breakthrough: Transforming Leadership Through Wellness with Allie StarkOn this episode of Secret Ops, we talk with Allie Stark, Co-Founder of Noria the learning and development platform for a new era of living and leading. With over 15 years in the health and wellness space, Allie brings to life why we are all feeling so burnt out and what the heck we can do about it. In this episode, we discuss:The collective feeling of burnout and confusion in our workThe impact of systemic changes in the business landscapeAligning personal values with organizational principlesHow to navigate pivotal moments and crisis as a leader Strategies for...
2024-10-0934 min
Secret OpsFrom Cave Paintings to AI: The Evolution of Slides with Morten BruunOn this episode of Secret Ops, we talk with Morten Bruun, Co-Founder and CEO of Flash Docs, a company that uses AI to create data-driven slide decks and visuals. Morten shares how wrangling slide decks, while at Google and McKinsey, led him to develop Flash Docs to streamline the slide creation process. We chat through the transformative potential of AI, the importance of networking, and navigating global business environments as an operator.In this episode, we discuss:The evolution of slide decks as a communication tool.The role of AI in automating content generation...
2024-09-2530 min
Secret OpsHow Generative AI is Enhancing the Creative Process with Hikari SenjuOn this episode of Secret Ops, we talk with Hikari Senju, CEO of Omneky, a platform that scales sales with data driven creative using generative AI. Hikari breaks down the transformative role of generative AI in advertising, highlighting its potential and ability to enhance marketing strategies. Also, we talk about his journey from fencing to entrepreneurship, detailing his experiences in edtech, advertising, and much more. In this episode, we discuss:The intersection of advertising and generative AI.The disconnect between marketing and creative teamsEnhancing the creative process in marketing through AI.The significance of...
2024-09-1122 min
Secret OpsFrom Silos to Synergy: Transforming Product and Data Teams with Antonia Landi and Joy ChatterjeeOn this episode of Secret Ops, we talk with Antonia Landi and Joy Chatterjee, Co-Founders of One Camp, whose aim is to bridge the gap between Product & Data Teams by giving both groups the tools and knowledge to do their best work. Antonia and Joy bring to life their own experiences connecting these two specializations together, giving advice on how to improve communication and teamwork while doing it. But that’s not all!In this episode, we discuss:Challenges faced in aligning product and data teams.Evolving roles of product ops and data science in...
2024-08-2832 min
Secret OpsFrom Engineer to Empathetic Leader: The Role of the CTO with Tom WilshereOn this episode of Secret Ops, host Ariana Cofone talks to Tom Wilshere, the Chief Technology Officer at Florence, where he heads up the product, engineering and data teams building and scaling products revolutionising staffing for over one million professionals in the healthcare sector around the world.In this episode, we discuss:The role and responsibilities of a Chief Technology OfficerTechnology challenges faced in the healthcare sectorImportance of collaboration between ops and tech teamsUse of data in decision-making and operational improvements.Necessity of empathy in leadership and team dynamics.Strategies for fostering a supportive and innovative...
2024-08-1427 min
Secret OpsTop 5 Guest Highlights from 2024We are already more than halfway through 2024. Say what?!So far this year, we’ve had incredible guests on Secret Ops, who have generously shared amazing tips, tricks, and lessons they’ve learned along their journey.In this episode, I share my top five moments from those interviews for you to enjoy while you are chillin’ at the pool or eating a hot dog off the grill.Hope you are enjoying your summer and stay tuned for our newest episode dropping on August 14th!🎙️ Check out the podcast at secret-ops.com📧 Emai...
2024-07-3105 min
Secret OpsRewriting the Rulebook: Redefining Success in Business and Motherhood with Barbara TurleyOn this episode of Secret Ops we chat with Barbara Turley, Founder and CEO of The Virtual Hub, whose mission it is to eradicate business overwhelm and remove operational friction using a team of virtual assistants, clever automations, and streamlined processes. During our conversation, we explore her transition from equity trading into entrepreneurship and how her background influenced her business approach. We also dive into the challenges of remote work, what it means to advocate for “trustless environments”, and the use of OKRs in moving your business forward. Last but certainly not least, Barbara reflects on her jour...
2024-06-1959 min
Secret OpsExploring the Evolving Landscape of Human Resources and Leadership with Karan RhodesKaran Rhodes is the Founder and CEO of Shockingly Different Leadership, a leading professional services firm who is changing the way HR-functions scale up during peak period of work. With over a decade of experience as an executive in Human Resources and Leadership Development, we dive into how to rethink and pivot global workforce infrastructures and people strategies, while also preparing their leaders to better lead the redefined operations. We also explore the evolving landscape of human resources and leadership, discussing the shift from traditional performance management to a focus on conversations and skills assessment, the impact...
2024-06-0558 min
Secret OpsIgniting Success: Bridging the Divide Between Product and Marketing with Derek OsgoodOn this episode of Secret Ops, we chat with Derek Osgood, former marketing exec turned Founder of Ignition — the collaborative GTM platform helping Product and Marketing teams to get new products to market faster and more effectively.Prior to founding Ignition, he was an early hire at Rippling where he stood up the Product Marketing function and helped scale the company to an $8B valuation. As a Product Marketing leader everywhere from startups to major brands like PlayStation, Derek has launched over 100 products and his products have generated over $1B in revenue. Now he’s building the plat...
2024-05-2249 min
Secret OpsUnleashing Your Potential: Strategies for Career Growth in HR with Kim MinnickKim Minnick is the Founder of Code Traveller HR. She is a long time People Ops professional with a healthy obsession for elegant processes, engaged teams, and great operational practices. She has the foundations and trainings skills to support innovative companies in building their digital environment. In this episode, Kim explores the importance of feedback, mentorship, and continuous learning for professional growth. In this episode, we discuss: Effective Feedback CollectionTaking Responsibility for Professional DevelopmentMisconceptions about HR and People OpsYou can find Kim on her Linkedin🎙️ Check out the podcast at www.secre...
2024-05-0846 min
Secret OpsThe Role of Data Governance in the Digital Space with Kate ParkerKate Parker is Chief Operating Officer at Transcend. Kate brings to Transcend over a decade of experience driving bold corporate-wide initiatives, from implementing CEO visions, shaping market dynamics, and changing user behavior. Prior to joining Transcend, Kate was the global director for Uber's top business priority, Consumer Safety. Tune in to explore the evolution of data governance and the operational challenges that come with it. In this episode, we discuss: Building Simple Smart Operations Challenges in Communication Technology Education and EmpowermentYou can find Kate on her Linkedin🎙️ Check out the podcast at ww...
2024-04-2451 min
Secret OpsTransforming Company Culture Through Product Operations with Diana SolerDiana Soler is the Director of Product Operations & Service Enablement at Assent, the leader in supply chain sustainability management solutions. Diana has over six years of experience in product operations, product enablement, and cross-functional collaboration in the tech industry. Currently, she leads a team of nine that creates & shapes the systems and processes that enable teams to deliver value to customers through an awesome product. In this episode we discus: Setting Boundaries in Operations Visualizing Operations for Stakeholder Buy-InBuilding Trust and Culture Productivity Over Process You can find Diana on her Linkedin🎙️ Check...
2024-04-1054 min
Secret OpsThe Journey of Scaling Inventory Management with Jason VegoJason Vago is the CEO & Co-Founder of Bevz, a SaaS platform for convenience stores. Jason is responsible for setting and executing the company strategy and vision, building a strong culture, maintaining consistent and scalable company growth, and recruiting, retaining, and coaching a superstar team. Prior to Bevz, Jason was the founder of a dog grooming software platform and spent almost a decade at a multi-billion dollar technology company called Citrix. Tune in as Jason shares the journey of pivoting his company from a marketplace to a SaaS platform for convenience stores, focusing on inventory management. He discusses the challenges...
2024-03-2754 min
Secret OpsShaping the Future of Data and Technology with Soumyadeb MitraSoumyadeb Mitra is the Founder and CEO of RudderStack, the Warehouse Native Customer Data Platform (CDP). With a strong background in software engineering and data analytics, Soumyadeb is passionate about helping data leaders and teams make data valuable in their companies. Before founding RudderStack in 2018, Soumyadeb worked in various technical roles at leading technology companies, where he gained valuable experience in big data, machine learning, and cloud computing. This episode dives into the evolution of artificial intelligence and machine learning, to really understand how it’s become so popular today.In this episode we discus: Evolution of...
2024-03-1346 min
Secret OpsSuccessful Strategies in Product Operations with Lindsey BellLindsey Bell is the Head of R&D Operations at Foursquare, the leading geospatial technology platform. She has spent over a decade in strategic planning, team dynamics and operations management. Her focus is converting chaos into order and making teams work like clockwork, all with a customer-first mindset. Tune into this episode to explore the intricacies of product operations and its three pillars: strategy, data and insights, and customer and go-to-market interlock. Learn all about product operations and how you can apply it in your own industry.In this episode we discus: Core Tenets of Product...
2024-02-2856 min
Secret OpsRevolutionizing The Insurance Industry With Matheus RiolfiMatheus Riolfi is the Co-Founder and CEO of Tint, a company created out of his motivation to build a company that could reinvent the industry, and change the world. Matheus shares his experience with Y Combinator, the importance of a co-founder in startups and his views on when to bring in an operations person in a startup. Matthias advises taking more risks and expresses his aspiration to positively impact the world through his work.In this episode we discus: A problem-driven mentality The importance of a co-founder When to bring in an operations person Energizing founders...
2024-02-1441 min
Secret OpsThe Power of In-Person with Jared KleinertOn this episode of Secret Ops, Jared Kleiner discusses the importance of in-person connections in an increasingly remote world and shares his journey as the Founder/CEO Offsite, which focuses on retreat planning for remote and hybrid teams. Jared dives into the challenges and lessons learned in building his company and software platform, emphasizing the value of offsite meetings in retaining top talent and building stronger team connections. Jared is a TED speaker and 3x award-winning author. Check out his most recent book, NETWORKING: How To Meet Influential People, Deepen Relationships, and Become A Super-Connector). As USA...
2024-01-3158 min
Secret OpsIntersection of Operations and Marketing with Sage RandallOn this episode of the Secret Ops, we talk with with Sage Randall, COO of 6th Ave Storytelling and Co-Founder of Hire Women Week. We sit down to chat about all things operations, marketing, and getting women hired in today's landscape, including the hurdles we’ve personally faced in our own careers.Sage's unconventional career journey fuses her experience as a marketing executive and operator. We discuss the value of hands-on experience, defining a company's reason why, the role of culture building and storytelling, and the significance of promoting marginalized groups in the hiring space. In...
2024-01-171h 00
Secret OpsFostering a Growth Mindset with Ekaterina CurryEkaterina Curry is a global operations leader. As the Managing Director and Head of Operations at Millennial Specialty Insurance, she is passionate about uncovering value in operations ‘engine room’ teams. She transforms support teams to high impact business partners who improve margin and enable growth. Previously managing a global team of 240 operations specialists and editors in 22 countries, Ekaterina specializes in leading global teams with a focus on millennials and Gen-Z. Listen to her story as it began in Bulgaria during the collapse of communism, leading her to arrive in the U.S. with a suitcase and a drea...
2024-01-0359 min
Secret Ops2023 Secret Ops Wrap UpAs 2023 comes to an end, we wanted to thank you! For listening, sharing and helping to make Secret Ops a reality. Since we launched in November 2022, we've...Published 27 episodes with experts from across industriesHad thousands of listeners from 38 countries tune inLaunched the Secret Ops website, store, newsletter, and Youtube channel. As the holidays approach, we will be taking a brief break, returning in the new year on January 3.In the meantime, please subscribe to our monthly newsletter. We’ve been working behind the scenes on something special that subscribers will get access to first....
2023-12-1302 min
Secret OpsBridging The Gap Between Blockchain and FinanceOn this episode of Secret Ops 🎙️, we chat with Amy Kalnoki COO and Co-Founder of Bitwave, a software platform that provides cryptocurrency accounting, tax tracking, bookkeeping, DeFi ROI monitoring, and crypto AR/AP services for enterprise businesses. We dive into Amy's experience as a serial entrepreneur and technology industry veteran with expertise in enterprise software sales, accounting, and cryptocurrencies. She also her passion about cryptocurrency and the potential for blockchain technology to change the world.In this episode, we discuss: - Challenges of operating in the digital asset accounting space- Disco...
2023-11-2947 min
Secret OpsMoving Industry Meets AI with Zach RattnerZach Rattner is the Chief Technology Officer and co-founder at Yembo. In this episode we dive into the many ways AI can solve real-world issues, like providing accurate quotes for home and office moves. Zach opens up about his career path, including his time at Qualcomm and his journey to starting Yembo. He emphasizes the value of feedback, cultivating a culture of constant growth, and embracing failure.In this episode we discuss: Using AI to Solve Complex Problems Optimizing workflow with global teamsCreating a culture of feedbackDe-risking and engineering risk in entrepreneurshipCheck out...
2023-11-151h 03
Secret OpsCreating Memorable Customer Experiences with Ty GivensTy Givens is an accomplished trailblazer in the customer experience industry. With over 20 years of experience, Ty has earned a reputation as an exceptional leader and CX visionary as the founder and CEO of CX Collective. In this episode Ty shares how her background in customer service and workforce management led her to start her own company. Tune in to learn how she has revolutionized the way contact centers interact and engage with customers by providing organizations with tailor-made solutions.In this episode we discuss:Challenges of managing a call centerStarting CX CollectiveCustomer service versus customer e...
2023-11-011h 05
Secret OpsUnleashing the Power of Operations with Aušrinė KeršanskaitėAušrinė Keršanskaitė is a seasoned operations leader and a driving force behind Operations Nation, a community-powered knowledge hub that connects and empowers hundreds of operations leaders globally. Aušrinė is also Head of Operations at Reframe Technologies, a company rethinking our approach to work. With over a decade of hands-on experience navigating the unique challenges of early-stage companies, she has played an instrumental role in guiding startups through their evolutionary journey from pre-seed stages to series B. In this episode, we discuss: Recognizing the need for Operations NationManaging people in operations The import...
2023-10-181h 02
Secret OpsDisrupting The Energy Industry With Gareth EvansGareth Evans is s a leader and disruptor in the energy industry. As the CEO of Veckta, he committed to find solutions that create profitable and sustainable energy outcomes such that we can all thrive. His time in Iraq following the gulf war opened his eyes to a world without access to reliable energy and other basic essentials needed to survive. Tune in to learn about his mission of empowering businesses and communities to make the global transition towards a more affordable, secure and renewable energy future.In this episode we discuss: Importance of education in...
2023-10-0442 min
Secret OpsHigh-level Online Business Management with Lauren LeaLauren Lea is an expert when it comes to managing businesses in the online space. As CEO and founder of OBM Associates, she explores the world of Online Business Management and her special approach when partnering with business owners to achieve sustainable growth through high-level management. After discovering what it actually takes to be an extraordinary OBM, her work steered toward a passion for teaching, supporting like-minded OBMs and launching her second business, OBM Associates®In this episode we discuss:Role of an Online Business Manager Difference between an OBM and a COOImplementing processes an...
2023-09-2050 min
Secret OpsApplying Technology and Operations to Leadership with Joe AuriliaAs a self-proclaimed ‘Swiss Army Knife’ of executive functions, Joe Aurilia has served at the executive level across diverse departments. He is currently the Senior Vice President of Operations for Cyware, an automated alert aggregation and advisory sharing platform designed to drive real-time situational awareness.In this episode we discuss:The power of working in a range of different job rolesAdvice for non-technical individuals when approaching new technology How to quantify what a tool can actually do for youHow to best communicate the importance of operational initiatives… and what do people mostly get wrong about operations?
2023-09-0645 min
Secret OpsLevel the Playing Field in Finance and Startups with Ghazaleh YoushaniGhazaleh Youshani is a seasoned operator in the financial and startup world. Ghazaleh brings a wealth of experience as a managing director, head of operations, and chief operating officer. Tune in as we unpack being a woman in a male-dominated industry, promoting inclusive workplaces and what motivates her career ambitions. In this episode we discuss:Advice for women pursuing careers in finance and operationsThe importance of education and trainingThe type of soft skills and mindset that are crucial for successWorking in hedge funds vs investment banksSucceeding in male-dominated industriesYou can find Ghazaleh on L...
2023-08-2356 min
Secret OpsMaking Sense of Data: A Deep Dive with Tim TuttTim Tutt is the CEO and co-founder of Night Shift Development, a solutions provider on a mission to democratize data analytics and build data-driven solutions for users of any technical skill level. Tune in as we explore the big topics of artificial intelligence, augmented intelligence, augmented reality, cybersecurity… and how these concepts intersect with the world of operations. In this episode we discuss:Search and discovery technologyData as a software careerAutomating mundane tasks for efficiencyAugmented intelligence vs AIClear Query and data insightsTechnology as a creative canvasYou can find Tim on LinkedInLea...
2023-08-0952 min
Secret OpsCommunity Growth and the Power of Connection with Esther TrapadouxEsther Trapadoux is a seasoned Growth Marketer and the Head of Community at Amplitude, a digital analytics platform that gives self-service visibility into the entire customer journey. As a digital marketer and content strategist, she loves working with curious and passionate teams. Esther gives us a sneak peek into the world of community building and growth marketing.In this episode we discuss:Combining marketing, product and the customerOwning data for credibilityCommunity building in the B2B worldMarketing vs Community OperationsMeasuring quality in communitiesThe ‘Scary Hour’ and how to build a genuine communityYou can find...
2023-06-2853 min
Secret OpsThe Financial Side of Operations with Jon BlairJon Blair is a Fractional Chief Financial Officer, who is very operationally-focused since he started out as a traditional accountant with an accounting degree. It was fascinating to hear his experiences of what shaped his career path, and what he has learnt working closely with founders. This podcast episode is a great introduction to the financial side of operations.In this episode we discuss:Becoming an entrepreneurial accountantThe skill of creativity in business leadershipJon’s process for choosing technologiesWhy every person in an organization needs to be profitableInventory management strategiesYou can find Jon on...
2023-06-1453 min
Secret OpsThe CEO Operator: Building a business to make processes work for people with Jon DarbyshireJon Darbyshire, the co-founder and CEO of SmartSuite, began his career majoring in finance and accounting. After working at Ernst & Young he realized he was great at creating processes, and went on to manage one of their global practices. Through setting up processes and working with the right people and technology he was able to achieve amazing things, culminating in becoming the youngest partner at Ernst & Young.In this episode we discuss:What it is like hiring 100 developersThe role of collaborative technology for the Gen Z workforce A feedback loop system and how to follow your...
2023-05-3157 min
Secret OpsThe Dynamics of a Founder and COO with Chris Monk and David PerellWrite of Passage’s Founder David Perrell and COO Chris Monk discuss the building process of the business, as well as how to create a positive workplace environment. They offer advice on how to get someone to understand the importance of operations, as well as how to work with teams when building operations so that it can benefit the business in the long run. In this episode we discuss:How to hire the right COODefining company values and principlesScaling decision makingWays to enhance remote team communicationCreating efficient meeting agendasDavid’s writing process and craftYou...
2023-05-171h 12
Secret OpsNavigating Fractional Leadership with Karina MikhliKarina Mikhli is a Fractional COO and Workflow Consultant. She is also the Founder of Fractionals United – a fast-growing online community for all current and wannabe fractional professionals. She has had a fascinating journey into operations, from the days of being a creative writing teacher, to a production assistant in publishing, and so much more in between. In this episode we discuss:Why being a generalist helps you succeedLearning systems thinking through TrelloUsing no-code or low-code toolsWhat the difference is between fractional leaders vs consultantsBuilding the community ‘Fractionals United’You can find Karina on Linked...
2023-05-0350 min
Secret OpsThe Intersection of Robotics and Operations with John QuayleJohn Quayle is graphic designer turned operations specialist with over 13 years of experience in marketing, business operations, and entrepreneurship. He is currently the Chief of Staff for an industrial automation robotics company, Four Growers. As a self-proclaimed “catch-all generalist that gets things done”, it was fascinating to learn more about his journey to operations.In this episode we discuss:Technical tools for process management Applying entrepreneurship to operationsJohn’s playbook for logistics and shipping processesThe role of technical knowledge and automation in operationsManaging the complexities of roboticsYou can find John on LinkedIn.Lear...
2023-04-1950 min
Secret OpsFlipping the Script with Ariana & Joey CofoneIn this episode we flip the script. I am the guest and Joey Cofone, the CEO of Baronfig, designer, author of The Laws of Creativity (and my husband!) is the interviewer. We reflect on what led me to operations and running my own business. From acting, backpacking to working at a gym – operations was threading throughout my career. Tune in as we talk about my different job roles, working in male-dominated environments, what is a fractional COO, at what (tipping) point companies need operational support – and a tale from my ‘karate days’. You can connected with me...
2023-04-0552 min
Secret OpsBehind-the-Scenes of Recruitment with Mickey PearsonMickey Pearson, Operations Manager, approaches ops through the unique lens of both recruitment and operations, having wore both hats within the industry. In this episode, we delve into using the right data to inform decision-making, auditing the best tools and platforms to use, bringing your secondary and tertiary skills to work – and why not all people in operations are Type-A.I loved hearing how Mickey draws the parallel between operations and camping: “leave it better than you found it”.You can find Mickey on LinkedIn.Learn more about my work at ariana...
2023-03-2248 min
Secret OpsBuilding People Operations with Hannah KramerAs someone who never connected with the title ‘Human Resources’, Hannah loves her role as People Business Partner – where she gets to do the people-side of operations and come up with strategies to implement change. In this episode we discuss more about what the role entails, the power of understanding P&L statements, the performative nature of hospitality, and what it was like working for a Michelin Star restaurant. I loved hearing Hannah’s take on driving change: “when you have people fully engaged and bought in – that’s what makes change successful”. It always starts with the p...
2023-03-0841 min
Secret OpsOperating the Rapidly Changing Web3 World with Sean O’ConnorBlocknative is a Web3 infrastructure company, enabling dynamic user experiences and better decisions via pre-chain insights. Tune in as we unpack influences from Sean’s education technology background, demystifying Web3, asynchronous work and Blocknative’s process from onboarding team members. It was refreshing to hear his thoughts on perfectionism: “the business is changing so rapidly, so I’ve learnt to be okay with ‘good enough’ and not spend too much time future-proofing”. We all need to remind ourselves about this, as the less you get things out the door and test, the less you learn. Yo...
2023-02-2239 min
How to Be Awesome at Your Job841: How to Get Creative on Demand with Baronfig’s Joey CofoneJoey Cofone shares what it really means to be creative and why everyone can be creative in any role. — YOU’LL LEARN — 1) Why creativity isn’t just for the “creatives”. 2) Why we shouldn’t shy away from our fears. 3) How to come up with ideas on the spot. Subscribe or visit AwesomeAtYourJob.com/ep841 for clickable versions of the links below. — ABOUT JOEY — Joey Cofone is the Founder & CEO of Baronfig, an award-winning designer and entrepreneur, and author of The Laws of...
2023-02-2046 min
Secret OpsEngineering Efficiency in Business Operations with Jay DesaiOn this episode of Secret Ops, we go behind the scenes with Jay Desai, COO of Baronfig, to uncover his unique journey from aerospace engineering to operations in the world of ecommerce and physical product creation. Learn how Jay applies his engineering background to drive success in business operations and discover the key principles that guide his approach to successful execution.What stood out to me was how he applies his background in engineering to his work: "Part of operations is planning for the worst and hoping for the best – so everybody knows what to do". It's a...
2023-02-0832 min
Secret OpsDesigning Proactive Operations with Carmeanna EberlyOn today's episode, we talk with Carmeanna Eberly, Director of Operations at Refine Labs, about how to think about operations strategically to minimize reactivity and maximize proactive preparedness. From technology glow-ups to the actual benefits of engagement surveys, we discuss different approaches to supporting businesses in building out their operations from the ground up.Carmeanna has a wealth of knowledge, but it was this simple piece of advice that stuck out to me— "Understand what is the ideal state we want to get to and work back from there." In operations, at times, it's hard to know wher...
2023-01-2547 min
Secret OpsMarrying Operations and R&D with Chelsey FirorOn today's episode, Chelsey Firor, walks us through all of the operational components that go into getting a product to market as the Head of Operations. Starting with R&D through to manufacturing into distribution, each phase has its own challenges that change from day to day and sometimes minute to minute.Like many of us in operations, Chelsey captured perfectly what keeps us coming back to this field of work — "The fact that it's always changing. Your job is never the same, week to week or month to month. I feel like I've been doing operations 8 or...
2023-01-1134 min
Secret OpsLife Saving EMS Operations with James MazzaOn today's episode, we talk with James Mazza, Chief of Emergency Medical Services of the Montclair Ambulance Unit, to bring to light all of the operational logistics and vital decision-making that go into supporting first responders. For over 15 years, he has worked in Emergency Medical Services, starting as a volunteer, to now becoming the Chief, managing everything from scheduling to payroll to fundraising. In business, we often talk about the importance of making data-driven decisions, but for James, this is not a nice to have, it's a necessity— "The thing that we do is medicine and science dri...
2022-12-2849 min
Secret OpsBuilding Intelligent Revenue Operations with Tom AndrewsOn today's episode, we hop into the brain of Tom Andrews, Director of Systems & Insights at Pavilion, to learn about what Revenue Operations actually is and the importance of implementing the right technology, in order to make your sales strategy come to life. We also dive into what it means to truly make data driven decisions where insights come from the data instead of reinforcing already established opinions. As Tom said, "Shifting the mindset to looking at the data first and then having your opinions, which is being truly data driven... I think it's gonna take a ve...
2022-12-1448 min
Secret OpsThe Evolution of Physical to Digital Marketing with Joanna LinOn today's episode, we unpack the ever-evolving world of marketing operations with Joanna Lin, B2B Marketing Consultant, who for over 15 years has been at the center of the shift from physical marketing into the world of digital advertising. Starting at Time Inc, we are taken along her journey, learning how operations has laid the groundwork for change to occur globally across industries.Joanna is a joy to learn from, but one important reminder I personally took away was, "Ops, to me, is actually super creative in a way that you are problem solving and you can c...
2022-11-3046 min
Secret OpsProblem Solving as a Solutions Architect with Al ChenOn today's episode, Al Chen, Solutions Architect at Coda, teaches us how leveraging tools, like Excel and Coda, can be a game changer for solving business problems. Over the years, he's gone from being an excel master (Check out his Skillshare courses) to evolving his toolbox using Coda, to help support teams to evolve their ways of working.Al connected so many dots for me during our chat, but a key takeaway was— "If you can't convince and persuade the stakeholder, the champion, to fall in love with this process and be passionate about this process, then that...
2022-11-1735 min
Secret OpsThe Intersection of Data Science and Operations with Marc JansenOn today's episode, we dive into the world of operations through the lens of data science with Marc Jansen, Senior Data Scientist at Amazon. Marc's journey is rich with stories of his time spent in supply chain operations and he generously shares the lessons he's gathered by applying data science within businesses. There's a ton I learned from Marc, but one of my favorites was this key piece of life advice for all of us— "Find something that energizes you. Find something that you bring to the table. And marry the two up the best you can." I t...
2022-11-0331 min
Prodity: Product by DesignThe Laws of Creativity - With Author and Founder Joey CofoneCreativity is not just for the professionals or the “creatives”. It is for everyone and is about the practice of ideas. More specifically, combining unrelated and abstract ideas in new ways. And it is so important. Not just because we need to solve problems, but because those who apply creative thinking get paid more and are nearly 300% happier at work. In this episode, we discuss everything from video games and storytelling to art school and rediscovering your creativity. We dive into Joey’s book, the inspiration for the 39 laws, how we can apply and use the...
2022-10-191h 20
Behind The Human with Marc ChampagneUnlocking Originality & Awakening Limitless Creative Potential with Joey CofoneJoey Cofone is the Founder & CEO of Baronfig, an award-winning designer and entrepreneur, and author of The Laws of Creativity. Joey has designed and art-directed over 100 products from zero to launch. His work has been featured in Fast Company, Bloomberg, New York Magazine, Newsweek, Bon Appétit, Quartz, Mashable, Print, and more. Joey was named a New Visual Artist and, separately, Wunderkind designer, by Print magazine. He is also a 1st place winner of the American Institute of Graphic Arts design competition, Command X. Joey strives to make work that appeals to curious minds—work tha...
2022-10-0958 min
Secret OpsWelcome to Secret OpsOur first season launches November 2022!Until then, check out more details at www.secret-ops.com and follow us where you get your podcasts.
2022-09-2802 min