Shows
DistinguishedThe Heart of Hospitality: Bashar Wali on Emotion, Belonging, and What AI Can’t ReplaceMost leaders talk about transforming hospitality. Bashar Wali actually walked away from a $150 million hotel portfolio to do it. The founder of This Assembly, Wali is building a new kind of hospitality ecosystem, one centered on emotion, belonging, and human connection rather than automation and efficiency. In this episode, Dean Arun Upneja speaks with Wali about why the future of hospitality isn’t just digital, but deeply human. From challenging the idea that loyalty can be bought with points to exploring how AI should enhance emotional intelligence, Wali urges leaders to rethink what makes hotels truly memorable. A c...
2025-11-2148 minDistinguishedThe Four-Pillar Framework for Talent Management in Hospitality: Sarah Diehl on Culture, Values & LeadershipWhen Sarah Diehl’s corporate HR role was eliminated, she called it “the best thing that could have happened.” Out of that setback came Empowered Hospitality, a consulting firm dedicated to helping restaurants and hotels build resilient, people-first teams. In this conversation with Dean Arun Upneja, Sarah shares her four-pillar framework for talent management and explains why culture, onboarding, and employee experience are the true engines of success, whether you’re leading a small neighborhood restaurant or a billion-dollar resort. Her insights remind us that in hospitality, strategy isn’t just about operations or service standards, it’s about how y...
2025-10-0649 minDistinguishedAmanda Hyndman, Chief Operating Officer of Mandarin Oriental: Redefining Luxury from the Inside OutImagine walking through the gilded corridors of a legendary hotel—where service feels like an art form, and every guest isn’t just remembered, but known. Amanda Hyndman has helped shape one of the world’s most admired hotel brands. Beginning her journey with Mandarin Oriental nearly 20 years ago as a general manager, she has built meaningful, memorable guest experiences. Her 2023 appointment as Chief People & Culture Officer underscored Mandarin Oriental’s belief that its people are key stakeholders in the luxury experience. And now, as Chief Operating Officer, she oversees the entire guest journey across continents, blending intuition...
2025-08-0436 minDistinguishedEd Brown, CEO of Restaurant Associates: The Right Ingredients for Hospitality at ScaleAlthough he wears the CEO suit and title, Ed Brown counters that he’s a chef at heart. He has bridged the world of white-tablecloth fine dining and high-scale institutional foodservice, without losing the soul of either. Ed Brown began his career behind the line, rising through the world of fine dining to earn national acclaim as Executive Chef at The Sea Grill at Rockefeller Center. That same philosophy — care, craft, and clarity of purpose — now underpins his leadership as CEO of Restaurant Associates or R/A, a subsidiary of Compass Group, the nation’s largest family of foodse...
2025-07-2242 minDistinguishedGeorge Poll on Building Distinctive Dining Experiences from Long Island to MiamiGeorge Poll has spent decades building some of Long Island’s most celebrated restaurants. Alongside his brother, he’s crafted iconic dining experiences from Bryant & Cooper Steakhouse to Toku Modern Asian, blending culinary creativity with sharp business acumen. Recently, George took his expertise to Miami, where the journey to open Toku wasn’t exactly smooth sailing—facing all the challenges that come with launching in a new city. This episode is a masterclass in the fine balance between tradition and innovation, the intense planning behind every design choice, and the hurdles that come with launching each new restauran...
2024-12-1938 minDistinguishedUnlocking Ultra-Luxury with Managing Director Luigi Romaniello on the Grand Reopening of the Waldorf Astoria New YorkSet to reopen after a seven-year restoration, the Waldorf Astoria New York is poised to redefine ultra-luxury hospitality. In this episode, Managing Director Luigi Romaniello takes us through the journey of bringing the Waldorf Astoria back to life, from restoring storied frescoes and architectural details to creating highly personalized experiences for today’s sophisticated travelers. He shares his philosophy on ultra-luxury, emphasizing service precision, meaningful guest connections, and the challenge of meeting modern expectations while preserving the hotel’s legendary charm. For anyone fascinated by hospitality, architecture or New York’s history, this conversation unveils the layers of pass...
2024-12-0437 minDistinguishedInhospitable? Redefining Service in Luxury Hospitality with Kate Buhler, Founder and President of Profitable to TrainKate Buhler, founder and president of Profitable to Train, is a leading expert in hospitality service excellence and profitability. With decades of experience across luxury brands including Four Seasons, Ritz-Carlton, Rosewood Hotels & Resorts, Baccarat, Peninsula, and Bulgari, Kate is known for her unique approach to training that drives both employee satisfaction and financial success. Her new book, Inhospitable: Lessons Learned from a Lifetime in Service, tackles a critical question in the industry: why is great service often so hard to come by? In this episode, Dean Arun Upneja engages in a thought-provoking conversation with Kate about the e...
2024-11-0539 minDistinguishedAldau Development: Modern Hospitality Meets Millennia-Old TreasuresAldau Development has earned a reputation for excellence in both Real Estate and Hospitality, with developments in Egypt and the United Kingdom. Their strategic partnerships with marquee brands such as Hyatt International, IHG, and Deutsche Hospitality have further cemented their standing internationally. Boston University School of Hospitality and Questrom School of Business designed a customized Executive Education program for Aldau -- a testament to Aldau's commitment to leadership and entrepreneurship. In this podcast, Dean Arun Upneja talks with Tarek El Masry, Chief Operating Officer, and Mario Larese, Director of Development & Technical Services, about Aldau's vision f...
2024-10-2838 minDistinguishedTipping & Wages Series: Politics Play Up the Benefits of Eliminating Taxes on TipsKamala Harris and Donald Trump both have proposed eliminating taxes on tips for service workers. While seemingly beneficial, it might just not add up according to renowned economics expert Larry Kotlikoff. Named one of the world’s 25 most influential economists by The Economist Magazine, Kotlikoff has advised the Federal Reserve, the International Monetary Fund, the World Bank, and various other prestigious organizations. He is also a Professor of Economics at Boston University, with expertise spanning personal finance, inequality, taxation, Social Security, climate change, investing, healthcare, deficits, and insurance. Email us at shadean@bu...
2024-09-2316 minDistinguishedLeadership Series: Practical Strategies for Bridging Leadership Gaps with Executive Coach Lori MazanWhat does it take to truly redefine leadership in today's fast-paced world? Lori Mazan, co-founder and Chief Coaching Officer at Sounding Board, shares practical and transformative strategies to address this challenge. In her new book, Leadership Revolution: The Future of Developing Dynamic Leaders, Lori offers a fresh perspective that rethinks outdated leadership norms. In this special podcast episode on leadership, Arun Upneja is joined by Dr. Taylor Peyton, an expert in Leadership and Organizational Behavior who previously taught at BU School of Hospitality, bringing added depth and insight to the conversation. Email us at shadean@bu...
2024-09-0535 minDistinguishedSaru Jayaraman Fights for One Fair WageThe battle over raising the minimum wage for tipped workers and permitting tip pooling bounces to the Massachusetts ballot this November. Saru Jayaraman, President of One Fair Wage and Director of the Food Labor Research Center at UC Berkeley, argues that the current tipped wage structure perpetuates low pay and high turnover. Although the wage increase would occur over five years, opponents assert the mandate would be detrimental to some small and independent restaurants and could fail to increase employee job satisfaction and retention. This episode is part of the Tipping and Wage Series where we explore t...
2024-08-2052 minDistinguishedTipping Series: The Psychology of Tipping with Michael Lynn, Ph.D., Professor of Services Marketing, Cornell University’s School of Hotel AdministrationBeyond good, bad, and mediocre service, how much we tip and why we tip is rich with psychological implications. Find out what tipping reveals about us as consumers and our need for affirmation and societal status. Shedding light on the complexities behind tipping is nationally recognized expert Michael Lynn, Ph.D. , Professor of Services Marketing at Cornell University’s School of Hotel Administration. A former bartender, busboy, and waiter, Michael Lynn, has also devoted his academic career to the nuances and impact of rewarding and incentivizing good service, a hallmark of hospitality experiences. Michael Lynn ha...
2024-07-1740 min
The Travel LeaderStartup Mentality with Arun UpnejaHighlights:
The attraction of the hospitality industry
Modeling change and innovation
The importance of psychological safety
Creating a culture of feedback
Trust, empathy and treating team members as human beings
Open communication
Summary
In this conversation, Rachel Vandenberg interviews Arun Upneja, the Dean of the School of Hospitality Administration at Boston University. They discuss Upneja's career in the hospitality industry and his role as an educator. Upneja emphasizes the importance of constant innovation and change and discusses the need to embrace new technologies and adapt to changing customer expectations.Arun believes that leaders should have...
2024-07-0246 minDistinguishedLeadership Series: Dondra Ritzenthaler Embarks on a New Leadership RoleRecognized for her leadership, Dondra Ritzenthaler now sets sail toward a new horizon, taking the helm as Chief Executive Officer of Azamara Cruises, the award-winning, luxury cruise line based in Miami, Florida. Dondra recently spent time at BU School of Hospitality as the Howard Johnson Executive in Residence, inspiring students and faculty with her passion for learning and mentorship. Dondra shares her outlook on leadership and professional development and the excitement of moving from an executive leadership role to becoming a CEO for the first time in her career.For those who remember the hit s...
2024-06-0534 minDistinguishedThe Matters that Massachusetts Restaurant Association Wages for (and against) with Stephen ClarkRestaurant work is undeniably tough. Long hours, fierce competition, and thin profit margins characterize this demanding profession. The challenges only intensified during the COVID-19 pandemic, testing the resilience of workers and business owners alike. Dining constitutes both an undeniable pleasure and a thriving business sector. It is integral to our lives and livelihood. In this Distinguished podcast, Stephen Clark, President and CEO of the Massachusetts Restaurant Association (MRA), joins us to explore the ballot question to eliminate the tip credit and mandate tip sharing.Get a look behind the kitchen door at this dynamic industry. I...
2024-04-2942 min
My Secrets to StaminaInterview: The Collaborative Leader, BU School of Hospitality Administration, Dean Arun UpnejaWelcome to the 2nd quarter!So excited to have this guest on - Dr. Arun Upneja, the Dean of Boston University’s School of Hospitality Administration since 2013. Dean Arun is a forward-looking strategic thinker with an inclusive and collaborative leadership style. As Dean, he has embarked on a transformational change in SHA with a heavy emphasis on industry-relevant research combined with increased rigor in the classes and the additional of graduate degree programs. He has devoted his career to serving as both a practitioner, innovator and teach of hospitality administration with many credentials and awards for...
2024-04-2533 minDistinguishedTipping & Wages Series: Restauranteur's Dilemma of Balancing Equity and Economics with TJ CallahanTJ Callahan transformed neighborhood eateries into thriving “go-to” destinations with his acclaimed farm-to-table restaurants in the heart of Chicago. He is the co-founder and owner of Farm Bar and is the farmer at Brown Dog Farm, the Farm Bar farm in Southwestern Wisconsin. With an MBA in finance from the University of Chicago under his belt, he's stirring the pot on a topic affecting thousands in the hospitality industry: eliminating the tipped wage. From the fields of his farm to the forefront of financial debate, we explore the pressing issue of fair wages in the hospitality sector. E...
2024-04-1543 minDistinguishedRevolutionizing the Hostel Experience with Oliver Winter, Founder & CEO of a&o HostelsThink back to your youthful days of travel, hostels along the way were a hub for forging connections with fellow wanderers and were part of the adventure. If you traveled in pre-Internet days, some 20-30 years ago, you didn’t always know what you were getting. The hostel you found in a guidebook could be off the beaten path and might have been not so “hospitable.” Today, the landscape of hostels has undergone a profound metamorphosis. What was once perceived as budget accommodations exclusively for backpackers has now emerged as a dynamic sector of the hospitality industry, attract...
2024-04-0134 minDistinguishedLeadership Series: Demystifying the C-Suite Search with Ann Fastiggi of Spencer StuartSo, you want to be a C-suite executive? It will certainly give you a leg up to hear about the steps to filling those corner office suites from a search firm expert, Ann Fastiggi. To shed some light on the path to the C-suite, we continue our Leadership Series with Ann Fastiggi, a member of the Global Consumer Practice at Spencer Stuart, a global executive search and leadership advisory firm. With more than 20 years of executive recruiting and leadership consulting experience, Ann focuses on the recruitment and assessment of C-suite executives in the hotel, restaurant, gaming, consumer t...
2024-03-1840 minDistinguished40,000-foot-view of Customer Care with Allison Ausband, Executive Vice President, and Chief Customer Experience Officer at Delta Air LinesImagine the triumph of human ambition as we glide through the skies, a testament to our enduring quest to conquer the very elements — thirty thousand feet aloft, inside a slender cylinder of steel. Within this confined space, humanity gathers, shoulder to shoulder: a microcosm of society. It's under these conditions that our distinguished guest today crafts an oasis of tranquility and impeccable service. How does one orchestrate such a feat of customer care under these conditions? This is the daily challenge for our guest on this edition of the "Distinguished" podcast: Allison Ausband, Executive Vice President, and Chi...
2024-03-0441 minDistinguishedLeadership Series: Radical Mentor with Cindy Novotny, Managing Partner of Master Connection AssociatesContinuing our Leadership Series, we spotlight Cindy Novotny, who earned the “Radical Mentor” moniker for her no-nonsense approach to delivering results in the areas of leadership, sales, and customer service excellence. Having traveled more than 10 million miles over the course of her career, Cindy helps emerging professionals to CEOs to fly past their comfort zone of “we’ve always done it this way” habits and soar to greater heights of success. Get tips and actionable advice from Cindy who wrote – and lives by – the title of her book, “Living with No Balance... and Loving It!: A Simple Guide to Thriving in a Re...
2024-02-1936 minDistinguishedBig Brand Hotels: Striving to be Guests’ Everything with Julienne Smith, Chief Development Officer, Americas of IHG Hotels & ResortsThe “You Can Be Anything” Barbie slogan could apply just as easily to the ever-expanding brand choices of major hotel groups such as IHG Hotels & Resorts which now has 6,200 hotels in more than 100 countries. In a similar fashion, over the decades, the Barbie portfolio has grown to encompass 250+ careers, countless outfits, and multiple dreamhouses. Plus, Barbie has gone far, having traveled throughout the world (and to outer space)! In the hotel world, striving to be the guests’ “everything” for work and play (or the blending of the two) is the dream. Julienne Smith, Chief Development Officer, Americas of IHG Hote...
2024-02-0533 minDistinguishedLeadership Series: How to Identify a Positive, Values-Based Organizational CultureIf you have ever worked in a toxic workplace, you have learned the hard way that dysfunctional organizational cultures are harmful and hinder employee performance. Taylor Peyton, Ph.D., senior organizational psychologist for BiasSync, and co-founder of Mojo Moments, defines organizational culture as “a force, both visible and invisible, that massively influences employee behavior and an organization’s chance of success.” Telltale signs of a good, thriving work culture go well beyond a company’s stocked kitchen, modern office lounges, flexible work schedules, and other perks. Learn in this podcast how to see beneath a company's shiny veneer by l...
2024-01-2224 minDistinguishedThe Virtuous Cycle of Purpose Driving Profit with Niren Chaudhary, Chairman of Panera BrandsBeing the CEO of globally recognized companies for decades is much like driving a race car at high speed: both thrilling and intensely challenging. Reaching a finish line after being on the fast track represents a tremendous feat. After the fanfare ends, and the adrenaline subsides, what do you set your sights on next, especially when you have tremendous drive inside of you? For Niren Chaudhary, it’s back to the shop to re-configure the current model into what he calls: Niren 3.0. This new version is going to put all its energy into "pursuing significance by serving others and be...
2023-12-1132 minDistinguishedMore Fun and Less Friction with Tim McLaughlin, Cofounder and CEO of GoTabWaiting to be served drinks and food and settling the tab rank most certainly as the pain points of the dining experience. As the famous song goes, "You got to accentuate the positive, eliminate the negative." In that spirit, to relieve the friction and induce more seamless service, Tim McLaughlin combined his skills as a technologist with his experience as a brewery restaurant owner to cofound GoTab, a restaurant commerce platform. GoTab increases the volume of hospitality and profitability – a tune we can all groove to! Read the interview with Tim McLaughlin, "Using Technology to Foster Hospitality" in...
2023-11-2733 minDistinguishedCalifornia Raises Minimum Wage for Fast-Food WorkersCalifornia Governor Gavin Newsom recently signed a new law that raises the minimum wage from $15.50 to $20 per hour for fast-food workers starting April 1, 2024. Chris Simms, CEO and Founder of Lazy Dog, a casual dining restaurant that started in California and spans 49 locations across the US, joins the podcast for a discussion of how this law may impact employees, owners, franchisees, and consumers across the entire food-service industry. In this podcast, we look (and will continue in future episodes) at compensation from a variety of perspectives. We’ll cover tipping models from convenience stores to fine dining; what happ...
2023-11-1324 minDistinguishedHospitality by Design with Steven Upchurch, Co-Managing Director of GenslerGood vibes. That’s probably the ultimate compliment when one enters into a space. An environment viscerally impacts how we feel and interact with one another. Imagine creating those just-right vibes for large-scale spaces and places such as airports, city districts, corporate headquarters of international companies, sports arenas, museums, and hospital facilities. Where do you start? In this interview, Steven Upchurch of Gensler reveals a bit of the blueprint for transformational design. The first note: start finely tuned research and analysis and then you build from there. Gensler is a global architecture, design, and planning firm with 53 loca...
2023-10-3033 minDistinguishedBeyond Running Shoes with Keith Craig, Senior Director of Development of NB Development GroupNew Balance has made an indelible footprint not only in fashion and sports but also in the real estate sector. Keith Craig, Senior Director of Development of NB Development Group, takes us through the milestones of how NB Development Group transformed the once-industrial area of Allston-Brighton into a vibrant destination for music, dining, entertainment, and life sciences. Speaking of all-stars, Boston Landing is also home to what might be the world’s fastest track and the training and practice facilities for the Boston Bruins and Celtics – an all-around win for Boston’s many fans and visitors!Email us at...
2023-10-1628 minDistinguishedDaily Table Offers a Hand, Not a Hand-Out with Doug Rauch, Founder and President of Daily TableFor the many Trader Joe’s dedicated shoppers, Doug Rauch is a name you might not know as well as “Joe.” As President, he helped grow the business from a small chain in Southern California to a nationally acclaimed retail success story. After 31 years with the company, Doug hung up this trademark Trader Joe’s Hawaiin shirt to start a non-profit, community grocery store that provides fresh, tasty, convenient, and nutritious food to communities most in need at prices everyone can afford. Doug Rauch, Founder and President of Daily TableEmail us at shadean@bu.edu
2023-10-0229 minDistinguishedOld-world Charm Meets Automation: New England Inns & Resorts with Deborah Burns, Executive Director of New England Inns & Resorts AssociationNew England’s old-world charm is best captured by the idyllic, charming inns and resorts down backcountry roads, in the midst of beachside towns, and on the perches of snowy mountains. New England Inns & Resorts (NEIRA), established in 1907, makes it easy to explore over 300 resorts, inns, bed and breakfasts, hotels, and motor inns. Deborah Burns, NEIRA Executive Director, gives an inside look into how the care and personal touches are powered by strategy and the latest technology.Email us at shadean@bu.eduThe “Distinguished” podcas...
2023-09-1818 minDistinguishedColumbus Hospitality Group’s Approach(ability) to Fine Dining with Mark D’Alessandro, Director of OperationsWhile some fine dining experiences come with a side of pretension, Mark D’Alessandro, Director of Operations of the renowned Columbus Hospitality Group (CHG), sets a table that is exquisite and exceptional while remaining approachable. Mistral can be credited for being one of the preeminent restaurants that ushered in Boston’s burgeoning dining scene in the 1990s. A testament to its success, the CHG has grown to include Sorellina, three Mooo locations, XV Beacon Hotel, the Inn at St. Botolph, and Ostra – which received a five-star rating from the Boston Globe. Mark D’Alessandro shares his thoughts on how technolo...
2023-08-2830 minDistinguishedSharing Sonesta’s Secret with Vera Manoukian, Chief Operating Officer of Sonesta International HotelsVera Manoukian became COO of Sonesta at the height of Covid in 2020. Defying the odds in these recent turbulent years, the company has expanded globally from its start in a tiny Massachusetts seaside town in 1937 to become one of the largest and fastest-growing hospitality companies. What is the secret to this wild success? Honored as one of the 2022 Influential Women of Hospitality by Hotel Management Magazine, Vera is just the person to shed light on hospitality’s best-kept secret.Email us at shadean@bu.eduThe “Distinguished” podcast is produced by Boston University School of Hospit...
2023-08-2143 minDistinguishedThe Way to Bartaco with Anthony Valletta, President of BartacoHow do you bartaco? “Bartaco” encapsulates both a “thing you do” and the name of this growing restaurant company with over 20 locations in 12 states. Anthony Valletta, an alumnus of Boston University School of Hospitality Administration, and President of bartaco, delves into how the company has innovated the traditional restaurant business model. The secret sauce: operational excellence on the backend and warm service and fresh ingredients front and center.bartacoEmail us at shadean@bu.eduThe “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, Dean
2023-08-0733 minDistinguishedRebuilding Hospitality with Quendrida Whitmore, Executive CoachEmployees are demanding change, evidenced by widespread staff turnovers and union organization. Quendrida Whitmore, also known as “Coach Quen,” helps build better bosses and positive workplace cultures by being intentional about “how” work gets done.Quendrida Whitmore writes on leadership in Boston Hospitality Review.Coach Quen® Quendrida Whitmore, Executive Coach and Founder of Quendrida Whitmore Coaching and ConsultingEmail us at shadean@bu.eduThe “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Executive Director of Strategic Operations an...
2023-07-2444 minDistinguishedMandarin Oriental’s Legendary Luxury with James Riley, Group Chief ExecutiveJames Riley shares how the concept of luxury stays in touch with the 21st world by creating an inclusive corporate culture and cultivating fans, many of whom are widely famous, through its world-class guest experience. James Riley, Group Chief Executive of Mandarin OrientalEmail us at shadean@bu.eduThe “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Executive Director of Strategic Operations and Corporate RelationsMarketing: Rachel Hamlin, Senior Marketing ManagerResearch: Lu Lan
2023-07-1727 minDistinguishedMeet Boston: Widening the View with Hilina Ajakaiye, Executive Vice President of Meet Boston, and Colette Phillips, CEO and President/Chief Strategist/Visionary of Colette Phillips Communications, Inc.Meet Boston (formerly Greater Boston Convention & Visitors Bureau) introduces a new way to experience Boston. The “All Inclusive Boston” and “Boston never gets old” campaigns widen the lens to present the city’s diverse and inclusive angles while keeping the city’s rich history as part of the picture. Hilina Ajakaiye, Executive Vice President of Meet Boston, and Colette Phillips, CEO and President/Chief Strategist/Visionary of Colette Phillips Communications, Inc., have been instrumental in the rebranding of the Greater Boston region to showcase an ever-evolving Boston.Colette Phillips, CEO and President/Chief Strategist/Visionary, Colette Phillips Com...
2023-07-1141 minDistinguishedXenia and the Art of Luxury Retail with Ian Carter Chairman of Watches of Switzerland GroupThe much-coveted Birkin bag or a Ferrari is unattainable for most people. Although these luxury goods may be out of sight price-wise for the majority of consumers, retailers who don’t allow aspirational browsing, are the ones who are out of touch. Subscribing to the idea that Xenia (genuine hospitality) is good for business — for both the browser and buyer alike is the topic of this conversation with Ian Carter, Chairman of Watches of Switzerland Group, the world’s leading retailer of luxury watch brands, and the owner and partner of The Exclusive Automotive Group of Washington DC, dealers of Ast...
2023-06-2623 min
Power LunchBig Tech CEO's Meet with Biden & High-Risk Tourism 6/23/23CNBC’S Seema Mody reports on Biden’s meeting with big tech CEOs. Danielle Shay, Simpler Trading VP of options, discusses big tech, opportunities in India, and more. CNBC’s Phil LeBeau reports on Ford’s plan to cut more jobs and his discussion with Fisker CEO Henrik Fisker. Plus, Boston University’s Arun Upneja and WSJ’s Allison Pohlediscuss the rise of high-risk tourism and more. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
2023-06-2343 minDistinguishedDistinguished (Official Trailer)Distinguished with Dean Arun UpnejaWelcome to the Distinguished podcast. Here, we skip the small talk and get right into the top-of-mind topics in the world of Hospitality, including and certainly not limited to: recruiting and retaining talent, the need to increase diversity, equity, and inclusion, wellness and well-being of our team and our guests, climate action, and the impact of robotics and a.i. on the future of Hospitality. You’ll hear from executives, founders, and investors who live and breathe Hospitality. The “distinguished” guests on this podcast represent all areas of our ind...
2023-06-1901 min
Checking In with Anthony & GlennThis CEO Is Making Tough Choices. Here's How he Stays Positive.Sloan Dean is CEO of Remington Hotels. He's been making some difficult choices in the wake of covid-19 and shares his experiences while delivering some positive messaging. Then Anthony Melchiorri and I are joined by Arun Upneja, Dean BU School of Hospitality Administration, Asst Prof Taylor Peyton, and Faculty Chair Leora Halpern Lanz, ISHC to discuss how students and teachers are adapting during this temporary new reality.
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