Shows
AttractionPros PodcastEpisode 432: Michael Acevedo talks about reliability & guest experience, being yourself, full circle career momentsLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Every year, millions of attraction visitors lose hours in line instead of making memories. Since its inception, accesso’s virtual queuing has saved more than 4.5 billion minutes of wait time, freeing guests to pack their day with more rides, eats, and excitement. The result? Happier guests who spend more and a better bottom line for you.
Ready to turn waits into wins? Visit accesso.com/ROIClinic. The queues are virtual. The results are real.
2025-12-1655 minAttractionPros PodcastEpisode 431: IAAPA Expo 2025 RecapLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Every year, millions of attraction visitors lose hours in line instead of making memories. Since its inception, accesso’s virtual queuing has saved more than 4.5 billion minutes of wait time, freeing guests to pack their day with more rides, eats, and excitement. The result? Happier guests who spend more and a better bottom line for you.
Ready to turn waits into wins? Visit accesso.com/ROIClinic. The queues are virtual. The results are real.
2025-12-0959 minAttractionPros PodcastEpisode 430: Salma Abassaly talks about inspections and certifications, relationship capital, and normalizing diversityLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Every year, millions of attraction visitors lose hours in line instead of making memories. Since its inception, accesso’s virtual queuing has saved more than 4.5 billion minutes of wait time, freeing guests to pack their day with more rides, eats, and excitement. The result? Happier guests who spend more and a better bottom line for you.
Ready to turn waits into wins? Visit accesso.com/ROIClinic. The queues are virtual. The results are real.
2025-12-0248 minAttractionPros PodcastEpisode 429: Tyler Rizzo talks about bridging finance and operations, not chasing expensive pennies, and avoiding the doom spiralLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Every year, millions of attraction visitors lose hours in line instead of making memories. Since its inception, accesso’s virtual queuing has saved more than 4.5 billion minutes of wait time, freeing guests to pack their day with more rides, eats, and excitement. The result? Happier guests who spend more and a better bottom line for you.
Ready to turn waits into wins? Visit accesso.com/ROIClinic. The queues are virtual. The results are real.
2025-11-2546 minAttractionPros PodcastEpisode 428: Evan Barnett talks about cold, hard leadership, being unoffendable, and doing the basics really wellLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Every year, millions of attraction visitors lose hours in line instead of making memories. Since its inception, accesso’s virtual queuing has saved more than 4.5 billion minutes of wait time, freeing guests to pack their day with more rides, eats, and excitement. The result? Happier guests who spend more and a better bottom line for you.
Ready to turn waits into wins? Visit accesso.com/ROIClinic. The queues are virtual. The results are real.
2025-11-1846 minAttractionPros PodcastEpisode 427: Nathan Caldwell talks about Empowering Kindness, developing leaders and beating the calendarLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Every year, millions of attraction visitors lose hours in line instead of making memories. Since its inception, accesso’s virtual queuing has saved more than 4.5 billion minutes of wait time, freeing guests to pack their day with more rides, eats, and excitement. The result? Happier guests who spend more and a better bottom line for you.
Ready to turn waits into wins? Visit accesso.com/ROIClinic. The queues are virtual. The results are real.
2025-11-1153 minAttractionPros PodcastEpisode 426: Phil Royle talks about being brick-centric, fantastical escapism, and teaching everything you canLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Every year, millions of attraction visitors lose hours in line instead of making memories. Since its inception, accesso’s virtual queuing has saved more than 4.5 billion minutes of wait time, freeing guests to pack their day with more rides, eats, and excitement. The result? Happier guests who spend more and a better bottom line for you.
Ready to turn waits into wins? Visit accesso.com/ROIClinic. The queues are virtual. The results are real.
2025-11-0451 minAttractionPros PodcastEpisode 425: 2025 IAAPA Thrival Guide PreviewLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
What’s the one premier event that brings the global attractions industry together? IAAPA Expo 2025, happening in Orlando, Florida, from November 17th through 21st. From breakthrough technology to world-class networking and immersive education, IAAPA Expo 2025 is where you find possible. And, just for our audience, you’ll save $10 when you register at IAAPA.org/IAAPAExpo and use promo code EXPOAPROSTEN. Don’t miss it — we won’t!
IAAPA Expo week can feel like a blender, betw...
2025-10-2833 minAttractionPros PodcastEpisode 424: Heather Doggett talks about the power of theater, co-designing experiences with staff and measuring fearLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
What’s the one premier event that brings the global attractions industry together? IAAPA Expo 2025, happening in Orlando, Florida, from November 17th through 21st. From breakthrough technology to world-class networking and immersive education, IAAPA Expo 2025 is where you find possible. And, just for our audience, you’ll save $10 when you register at IAAPA.org/IAAPAExpo and use promo code EXPOAPROSTEN. Don’t miss it — we won’t!
Heather Doggett is the Founder and CEO of Imm...
2025-10-2146 minAttractionPros PodcastEpisode 423: Faisal Mirza talks about the oohs and aahs, being cost effective vs better and it's okay to be niceLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
What’s the one premier event that brings the global attractions industry together? IAAPA Expo 2025, happening in Orlando, Florida, from November 17th through 21st. From breakthrough technology to world-class networking and immersive education, IAAPA Expo 2025 is where you find possible. And, just for our audience, you’ll save $10 when you register at IAAPA.org/IAAPAExpo and use promo code EXPOAPROSTEN. Don’t miss it — we won’t!
Faisal Mirza is the Associate Vice President...
2025-10-1449 minAttractionPros PodcastEpisode 422: Gina Elliott and Jason Haycock talk about digital training transformation, immersive employee experience and investing in your teamLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
What’s the one premier event that brings the global attractions industry together? IAAPA Expo 2025, happening in Orlando, Florida, from November 17th through 21st. From breakthrough technology to world-class networking and immersive education, IAAPA Expo 2025 is where you find possible. And, just for our audience, you’ll save $10 when you register at IAAPA.org/IAAPAExpo and use promo code EXPOAPROSTEN. Don’t miss it — we won’t!
Gina Elliott is the VP of Strategy an...
2025-10-0753 min
The Attractions Group PodcastSeason 5, Episode 012- Matt Heller of the popular AttractionPros Podcast | Attractions Group PodcastJoin the Attractions Group Podcast hosts, Clete Reinberger and David Detling, for a fascinating conversation with industry veteran Matt Heller!
Matt is the host of the incredibly popular AttractionPros Podcast and the founder of "The Performance Optimist," a resource dedicated to helping leaders create exceptional teams and guest experiences in the attractions industry.
In this episode, Clete and David dive into Matt's background and how he went from frontline attractions associate to a thought leader in the Attractions Industry. In addition, they talk about what it takes to build a positive and high-performing culture. They...
2025-09-301h 09AttractionPros PodcastEpisode 421: AttractionPros LIVE at IATP 2025Looking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
What’s the one premier event that brings the global attractions industry together? IAAPA Expo 2025, happening in Orlando, Florida, from November 17th through 21st. From breakthrough technology to world-class networking and immersive education, IAAPA Expo 2025 is where you find possible. And, just for our audience, you’ll save $10 when you register at IAAPA.org/IAAPAExpo and use promo code EXPOAPROSTEN. Don’t miss it — we won’t!
Running a modern trampoline or adventure park...
2025-09-301h 01AttractionPros PodcastEpisode 420: Ron Romens talks about unstructured play, controlling your experience, boredom stimulates creativityLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
What’s the one premier event that brings the global attractions industry together? IAAPA Expo 2025, happening in Orlando, Florida, from November 17th through 21st. From breakthrough technology to world-class networking and immersive education, IAAPA Expo 2025 is where you find possible. And, just for our audience, you’ll save $10 when you register at IAAPA.org/IAAPAExpo and use promo code EXPOAPROSTEN. Don’t miss it — we won’t!
Ron Romens is the President of Commercial...
2025-09-2348 minAttractionPros PodcastEpisode 419: 10 GX Observations of 2025Looking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
What’s the one premier event that brings the global attractions industry together? IAAPA Expo 2025, happening in Orlando, Florida, from November 17th through 21st. From breakthrough technology to world-class networking and immersive education, IAAPA Expo 2025 is where you find possible. And, just for our audience, you’ll save $10 when you register at IAAPA.org/IAAPAExpo and use promo code EXPOAPROSTEN. Don’t miss it — we won’t!
As the summer of 2025 winds down, attracti...
2025-09-1624 minAttractionPros PodcastEpisode 418: Coen Bertens talks about starting with people, shifting culture and creating one fan a dayLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
What’s the one premier event that brings the global attractions industry together? IAAPA Expo 2025, happening in Orlando, Florida, from November 17th through 21st. From breakthrough technology to world-class networking and immersive education, IAAPA Expo 2025 is where you find possible. And, just for our audience, you’ll save $10 when you register at IAAPA.org/IAAPAExpo and use promo code EXPOAPROSTEN. Don’t miss it — we won’t!
Coen Bertens is the owner of Coen Berten...
2025-09-0953 minAttractionPros PodcastEpisode 417: The C.O.A.C.H. Leadership Coaching Model MinisodeLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
What’s the one premier event that brings the global attractions industry together? IAAPA Expo 2025, happening in Orlando, Florida, from November 17th through 21st. From breakthrough technology to world-class networking and immersive education, IAAPA Expo 2025 is where you find possible. And, just for our audience, you’ll save $10 when you register at IAAPA.org/IAAPAExpo and use promo code EXPOAPROSTEN. Don’t miss it — we won’t!
In any organization, the challenge of coaching employees lie...
2025-09-0222 minAttractionPros PodcastEpisode 416: Connecting Employees to the Mission MinisodeLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
What’s the one premier event that brings the global attractions industry together? IAAPA Expo 2025, happening in Orlando, Florida, from November 17th through 21st. From breakthrough technology to world-class networking and immersive education, IAAPA Expo 2025 is where you find possible. And, just for our audience, you’ll save $10 when you register at IAAPA.org/IAAPAExpo and use promo code EXPOAPROSTEN. Don’t miss it — we won’t!
Connecting employees to the mission of an organiza...
2025-08-2616 minAttractionPros PodcastEpisode 415: Matt Cooper talks about a novel approach to lighting, theater realism and budget vs. coordinationLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
What’s the one premier event that brings the global attractions industry together? IAAPA Expo 2025, happening in Orlando, Florida, from November 17th through 21st. From breakthrough technology to world-class networking and immersive education, IAAPA Expo 2025 is where you find possible. And, just for our audience, you’ll save $10 when you register at IAAPA.org/ IAAPAExpo and use promo code EXPOAPROSTEN. Don’t miss it — we won’t!
Matt Cooper is the Founder of SPRK Lighti...
2025-08-1947 minAttractionPros PodcastEpisode 414: Lessons from Coaster Nerd Con 2025Looking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
What’s the one premier event that brings the global attractions industry together? IAAPA Expo 2025, happening in Orlando, Florida, from November 17th through 21st. From breakthrough technology to world-class networking and immersive education, IAAPA Expo 2025 is where you find possible. And, just for our audience, you’ll save $10 when you register at IAAPA.org/ IAAPAExpo and use promo code EXPOAPROSTEN. Don’t miss it — we won’t!
Every year, Matt embarks on a coaster-packe...
2025-08-1248 minAttractionPros PodcastEpisode 413: Olly Morgan talks about persistence over scale, staying true to the culture, and adapting the operations to the technologyLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
What’s the one premier event that brings the global attractions industry together? IAAPA Expo 2025, happening in Orlando, Florida, from November 17th through 21st. From breakthrough technology to world-class networking and immersive education, IAAPA Expo 2025 is where you find possible. And, just for our audience, you’ll save $10 when you register at IAAPA.org/IAAPAExpo and use promo code EXPOAPROSTEN. Don’t miss it — we won’t!
Olly Morgan is the Founder and CEO of Ven...
2025-08-0549 minAttractionPros PodcastEpisode 412: Mark Shaw talks about CX vs customer service, the ACE framework and recognition isn't rocket scienceLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Tired of outdated systems holding your attraction back? Gatemaster believes technology is part of the experience, transforming every touchpoint into an opportunity. Imagine seamless online booking, effortless mobile ordering, and data-driven insights at your fingertips. Ready to revolutionize your guest journey and maximize revenue? Power your attraction with Gatemaster. Discover the future at Gatemaster.com.
Mark Shaw is the Founder of SHAW THING CX. With a career that began in hospitality and tra...
2025-07-2952 minAttractionPros PodcastEpisode 411: Jeremy Hauwelaert talks about the Jungle Island experience, everything is marketing, and taking chances on employeesLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Tired of outdated systems holding your attraction back? Gatemaster believes technology is part of the experience, transforming every touchpoint into an opportunity. Imagine seamless online booking, effortless mobile ordering, and data-driven insights at your fingertips. Ready to revolutionize your guest journey and maximize revenue? Power your attraction with Gatemaster. Discover the future at Gatemaster.com.
Jeremy Hauwelaert is the President and CEO of Jungle Island. With a unique background that spans business dev...
2025-07-2241 minAttractionPros PodcastEpisode 410: Michael Floyd talks about starting with respect, connecting employees to the mission and lessons from being a touring musicianLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Tired of outdated systems holding your attraction back? Gatemaster believes technology is part of the experience, transforming every touchpoint into an opportunity. Imagine seamless online booking, effortless mobile ordering, and data-driven insights at your fingertips. Ready to revolutionize your guest journey and maximize revenue? Power your attraction with Gatemaster. Discover the future at Gatemaster.com.
Michall Floyd is the Vice President and Chief Guest Experience Officer at the Tennessee Aquarium. With a car...
2025-07-1549 minAttractionPros PodcastEpisode 409: Resources and best practices for job seekersLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Tired of outdated systems holding your attraction back? Gatemaster believes technology is part of the experience, transforming every touchpoint into an opportunity. Imagine seamless online booking, effortless mobile ordering, and data-driven insights at your fingertips. Ready to revolutionize your guest journey and maximize revenue? Power your attraction with Gatemaster. Discover the future at Gatemaster.com.
As the attractions industry faces workforce reductions and career shifts, professionals are grappling with the daunting challenge of reentering th...
2025-07-0841 minAttractionPros PodcastEpisode 408: Harry Tomasides talks about dynamic pricing, shifting attendance and the every day is a separate eventLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Tired of outdated systems holding your attraction back? Gatemaster believes technology is part of the experience, transforming every touchpoint into an opportunity. Imagine seamless online booking, effortless mobile ordering, and data-driven insights at your fingertips. Ready to revolutionize your guest journey and maximize revenue? Power your attraction with Gatemaster. Discover the future at Gatemaster.com.
Harry Tomasides is the Chief Revenue Officer of Digonex. With a background in radio sales management and inventory, Harry tr...
2025-07-0146 minAttractionPros PodcastEpisode 407: Sondra and Jake Shannon talk about performance coaching, revenue strategy, and technology integrationLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Tired of outdated systems holding your attraction back? Gatemaster believes technology is part of the experience, transforming every touchpoint into an opportunity. Imagine seamless online booking, effortless mobile ordering, and data-driven insights at your fingertips. Ready to revolutionize your guest journey and maximize revenue? Power your attraction with Gatemaster. Discover the future at Gatemaster.com.
Sondra Shannon is the Chief Executive Officer, and Jake Shannon is the Chief Growth Officer of Gatemaster Tec...
2025-06-2431 minAttractionPros PodcastEpisode 406: Josh and Matt discuss their impressions of Epic UniverseLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Tired of outdated systems holding your attraction back? Gatemaster believes technology is part of the experience, transforming every touchpoint into an opportunity. Imagine seamless online booking, effortless mobile ordering, and data-driven insights at your fingertips. Ready to revolutionize your guest journey and maximize revenue? Power your attraction with Gatemaster. Discover the future at Gatemaster.com.
When a new theme park opens, it’s more than a ribbon-cutting—it’s a generational milestone. With the debut of...
2025-06-171h 05AttractionPros PodcastEpisode 405: Tyler Adams talks about bourbon as an attraction, creating connections with consumers and recovering before the crisis startsLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Tired of outdated systems holding your attraction back? Gatemaster believes technology is part of the experience, transforming every touchpoint into an opportunity. Imagine seamless online booking, effortless mobile ordering, and data-driven insights at your fingertips. Ready to revolutionize your guest journey and maximize revenue? Power your attraction with Gatemaster. Discover the future at Gatemaster.com.
Tyler Adams is the General Manager of the Buffalo Trace Distillery Home Place. With a career that began in th...
2025-06-1050 minAttractionPros PodcastEpisode 404: Automated surveys minisodeLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Tired of outdated systems holding your attraction back? Gatemaster believes technology is part of the experience, transforming every touchpoint into an opportunity. Imagine seamless online booking, effortless mobile ordering, and data-driven insights at your fingertips. Ready to revolutionize your guest journey and maximize revenue? Power your attraction with Gatemaster. Discover the future at Gatemaster.com.
Organizations often rely on sporadic guest surveys to gather feedback, resulting in limited data and missed opportunities to enhance bo...
2025-06-0310 minAttractionPros PodcastEpisode 403: Increasing dwell time minisodeLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Tired of outdated systems holding your attraction back? Gatemaster believes technology is part of the experience, transforming every touchpoint into an opportunity. Imagine seamless online booking, effortless mobile ordering, and data-driven insights at your fingertips. Ready to revolutionize your guest journey and maximize revenue? Power your attraction with Gatemaster. Discover the future at Gatemaster.com.
When attractions look for ways to enhance guest satisfaction and drive revenue, they often focus on major off...
2025-05-2720 minAttractionPros PodcastEpisode 402: Service culture beyond training minisodeLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Tired of outdated systems holding your attraction back? Gatemaster believes technology is part of the experience, transforming every touchpoint into an opportunity. Imagine seamless online booking, effortless mobile ordering, and data-driven insights at your fingertips. Ready to revolutionize your guest journey and maximize revenue? Power your attraction with Gatemaster. Discover the future at Gatemaster.com.
In many organizations, training is seen as the cornerstone of employee development, particularly in the realm of gue...
2025-05-2020 minAttractionPros PodcastEpisode 401: The nuances of name tags minisodeLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Tired of outdated systems holding your attraction back? Gatemaster believes technology is part of the experience, transforming every touchpoint into an opportunity. Imagine seamless online booking, effortless mobile ordering, and data-driven insights at your fingertips. Ready to revolutionize your guest journey and maximize revenue? Power your attraction with Gatemaster. Discover the future at Gatemaster.com.
Attractions and hospitality organizations often view name tags as a simple part of the uniform—a box to ch...
2025-05-1312 minAttractionPros PodcastEpisode 400: Josh and Matt explore some amazing quotes from the first 399 episodesLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Tired of outdated systems holding your attraction back? Gatemaster believes technology is part of the experience, transforming every touchpoint into an opportunity. Imagine seamless online booking, effortless mobile ordering, and data-driven insights at your fingertips. Ready to revolutionize your guest journey and maximize revenue? Power your attraction with Gatemaster. Discover the future at Gatemaster.com.
Reaching 400 episodes is no small feat, but staying consistent comes with its own challenges — keeping the content fresh, meaningful, and reflective of...
2025-05-061h 02AttractionPros PodcastEpisode 399: Dameon Nelson talks about mindset, motivation, and mastery, embracing change and putting value in your teamLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
This episode of AttractionPros is brought to you by our friend Eric Fluet at Get it Done Marketing. With 30 years of experience in the attractions industry, Get it Done Marketing offers freelance marketing insight, strategy, and execution—at a fraction of the cost of a full-time hire. Partnering with over 30 parks and resorts from family water parks to large multi-location organizations, Get it Done Marketing fills leadership voids on property and corporate marketing teams, assists with resource allocation and...
2025-04-2952 minAttractionPros PodcastEpisode 398: Brian Stovall talks about operational design consulting, visualizing what doesn’t exist, and lessons from 30 years in the industryLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
This episode of AttractionPros is brought to you by our friend Eric Fluet at Get it Done Marketing. With 30 years of experience in the attractions industry, Get it Done Marketing offers freelance marketing insight, strategy, and execution—at a fraction of the cost of a full-time hire. Partnering with over 30 parks and resorts from family water parks to large multi-location organizations, Get it Done Marketing fills leadership voids on property and corporate marketing teams, assists with reso...
2025-04-2249 minAttractionPros PodcastEpisode 397: Burton Heiss talks about brand-led businesses, disconnect to reconnect, and the future of escape roomsLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
This episode of AttractionPros is brought to you by our friend Eric Fluet at Get it Done Marketing. With 30 years of experience in the attractions industry, Get it Done Marketing offers freelance marketing insight, strategy, and execution—at a fraction of the cost of a full-time hire. Partnering with over 30 parks and resorts from family water parks to large multi-location organizations, Get it Done Marketing fills leadership voids on property and corporate marketing teams, assists with reso...
2025-04-1548 minAttractionPros PodcastEpisode 396: Anne Shimerdla talks about balancing recreation with education, animal welfare standards, and who she believes is the least important person at the zooLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
This episode of AttractionPros is brought to you by our friend Eric Fluet at Get it Done Marketing. With 30 years of experience in the attractions industry, Get it Done Marketing offers freelance marketing insight, strategy, and execution—at a fraction of the cost of a full-time hire. Partnering with over 30 parks and resorts from family water parks to large multi-location organizations, Get it Done Marketing fills leadership voids on property and corporate marketing teams, assists with reso...
2025-04-0850 minAttractionPros PodcastEpisode 395: Matt and Josh talk about creating effective recognition programsLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
This episode of AttractionPros is brought to you by our friend Eric Fluet at Get it Done Marketing. With 30 years of experience in the attractions industry, Get it Done Marketing offers freelance marketing insight, strategy, and execution—at a fraction of the cost of a full-time hire. Partnering with over 30 parks and resorts from family water parks to large multi-location organizations, Get it Done Marketing fills leadership voids on property and corporate marketing teams, assists with reso...
2025-04-0146 minAttractionPros PodcastEpisode 394: Matt and Josh talk about the importance of ongoing trainingLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Where will the attractions industry go next? Find out at IAAPA North America Summit, March 30 – April 1, 2025, at Disney’s Grand Californian Hotel. Join executives, innovators, and thought leaders to build connections, explore trends through exclusive EDUTours, and gain strategic insights to put into action tomorrow. This Summit offers a unique opportunity to learn and grow alongside the industry’s best. Don’t miss the chance to shape the future of the attractions industry. Register Today!
Training...
2025-03-2547 minAttractionPros PodcastEpisode 393: Allen Greene talks about building the ark, designing through the lens of the guest, and faith-based attractionsLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Where will the attractions industry go next? Find out at IAAPA North America Summit, March 30 – April 1, 2025, at Disney’s Grand Californian Hotel. Join executives, innovators, and thought leaders to build connections, explore trends through exclusive EDUTours, and gain strategic insights to put into action tomorrow. This Summit offers a unique opportunity to learn and grow alongside the industry’s best. Don’t miss the chance to shape the future of the attractions industry. Register Today!
Allen Gr...
2025-03-1846 minAttractionPros PodcastEpisode 392: Tony Sanders talks about Wild West entertainment, immersion without technology, and the 4 P’s of leadershipLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Where will the attractions industry go next? Find out at IAAPA North America Summit, March 30 – April 1, 2025, at Disney’s Grand Californian Hotel. Join executives, innovators, and thought leaders to build connections, explore trends through exclusive EDUTours, and gain strategic insights to put into action tomorrow. This Summit offers a unique opportunity to learn and grow alongside the industry’s best. Don’t miss the chance to shape the future of the attractions industry. Register Today!
Tony San...
2025-03-1150 minAttractionPros PodcastEpisode 391: Mark Moore talks about cabanas as daytime hotels, balancing demand with dynamic pricing, and free soft drinksLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Where will the attractions industry go next? Find out at IAAPA North America Summit, March 30 – April 1, 2025, at Disney’s Grand Californian Hotel. Join executives, innovators, and thought leaders to build connections, explore trends through exclusive EDUTours, and gain strategic insights to put into action tomorrow. This Summit offers a unique opportunity to learn and grow alongside the industry’s best. Don’t miss the chance to shape the future of the attractions industry. Register Today!
Mark Moo...
2025-03-0448 minAttractionPros PodcastEpisode 390: Shawn Whitman talks about saying yes to everything, exercising guest experience muscles, and looking through the lens of the guestLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Where will the attractions industry go next? Find out at IAAPA North America Summit, March 30 – April 1, 2025, at Disney’s Grand Californian Hotel. Join executives, innovators, and thought leaders to build connections, explore trends through exclusive EDUTours, and gain strategic insights to put into action tomorrow. This Summit offers a unique opportunity to learn and grow alongside the industry’s best. Don’t miss the chance to shape the future of the attractions industry. Register Today!
Shawn Wh...
2025-02-2550 minAttractionPros PodcastEpisode 389: Francisco Nunez talks about themed design software, identifying issues before construction, and jillyfrazLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Where will the attractions industry go next? Find out at IAAPA North America Summit, March 30 – April 1, 2025, at Disney’s Grand Californian Hotel. Join executives, innovators, and thought leaders to build connections, explore trends through exclusive EDUTours, and gain strategic insights to put into action tomorrow. This Summit offers a unique opportunity to learn and grow alongside the industry’s best. Don’t miss the chance to shape the future of the attractions industry. Register Today!
Frank Nu...
2025-02-1846 minAttractionPros PodcastEpisode 388: Brian Kilpatrick talks about building a green space intentionally, being a good listener and getting to know the communityLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Where will the attractions industry go next? Find out at IAAPA North America Summit, March 30 – April 1, 2025, at Disney’s Grand Californian Hotel. Join executives, innovators, and thought leaders to build connections, explore trends through exclusive EDUTours, and gain strategic insights to put into action tomorrow. This Summit offers a unique opportunity to learn and grow alongside the industry’s best. Don’t miss the chance to shape the future of the attractions industry. Register Today!
2025-02-1149 minAttractionPros PodcastEpisode 387: Clara Rice talks about your workplace vs. your worth place, the importance of transparency, and building marketing from scratchLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
This episode is brought to you by New Vue. New Vue is a team of attractions experts providing an ‘all-in-one’ reporting suite for attractions businesses. Their reporting solution empowers attraction leaders to make well-informed decisions, based on real-time data. New Vue also build slick websites that elevate your digital guest experience and provide strategic support to help you with booking systems and all of your IT needs.
Clara Rice is the Director of Global Market...
2025-02-0449 minAttractionPros PodcastEpisode 386: Jim Futrell talks about amusement park history, putting context on history and sharing experiences across generationsLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
This episode is brought to you by New Vue. New Vue is a team of attractions experts providing an ‘all-in-one’ reporting suite for attractions businesses. Their reporting solution empowers attraction leaders to make well-informed decisions, based on real-time data. New Vue also build slick websites that elevate your digital guest experience and provide strategic support to help you with booking systems and all of your IT needs.
Jim Futrell is the Historian for the Nation...
2025-01-2850 minAttractionPros PodcastEpisode 385: Kyle Allison talks about haircuts and hospitality, overcoming staffing challenges, and serving the communityLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
This is episode is brought to you by New Vue. New Vue is a team of attractions experts providing an ‘all-in-one’ reporting suite for attractions businesses. Their reporting solution empowers attraction leaders to make well-informed decisions, based on real-time data. New Vue also build slick websites that elevate your digital guest experience and provide strategic support to help you with booking systems and all of your IT needs.
Kyle Allison is the Owner o...
2025-01-2147 minAttractionPros PodcastEpisode 384: Richard Pretlow talks about solving complex problems beautifully, ultra accessibility, and shifting mindsetsLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
The future of fun begins at IAAPA FEC Summit, January 19–21, 2025, in New Orleans, Louisiana. Join FEC and LBE professionals for an immersive experience packed with strategic insights, networking, and behind-the-scenes EDUTours of unique local facilities. Learn how to make your FEC stand out a crowded market and explore the latest trends designed to elevate your business. Build valuable connections and leave inspired with actionable strategies for success. Secure your spot today!
Richard Pretlow is the...
2025-01-1450 minAttractionPros PodcastEpisode 383: Matt and Josh talk about Service Recovery HeroLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
The future of fun begins at IAAPA FEC Summit, January 19–21, 2025, in New Orleans, Louisiana. Join FEC and LBE professionals for an immersive experience packed with strategic insights, networking, and behind-the-scenes EDUTours of unique local facilities. Learn how to make your FEC stand out a crowded market and explore the latest trends designed to elevate your business. Build valuable connections and leave inspired with actionable strategies for success. Secure your spot today!
One of th...
2025-01-0745 minAttractionPros PodcastEpisode 382: 2025 Resolutionary EpisodeLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
The future of fun begins at IAAPA FEC Summit, January 19–21, 2025, in New Orleans, Louisiana. Join FEC and LBE professionals for an immersive experience packed with strategic insights, networking, and behind-the-scenes EDUTours of unique local facilities. Learn how to make your FEC stand out a crowded market and explore the latest trends designed to elevate your business. Build valuable connections and leave inspired with actionable strategies for success. Secure your spot today!
Are you r...
2024-12-3152 minAttractionPros PodcastEpisode 381: Jim Howell talks about how pizza rules the world, not following the trends, and the importance of meeting everybody.Looking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
The future of fun begins at IAAPA FEC Summit, January 19–21, 2025, in New Orleans, Louisiana. Join FEC and LBE professionals for an immersive experience packed with strategic insights, networking, and behind-the-scenes EDUTours of unique local facilities. Learn how to make your FEC stand out a crowded market and explore the latest trends designed to elevate your business. Build valuable connections and leave inspired with actionable strategies for success. Secure your spot today!
Jim Howell is the...
2024-12-2454 minAttractionPros PodcastEpisode 380: Takeaways from IAAPA Expo 2024Looking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
The future of fun begins at IAAPA FEC Summit, January 19–21, 2025, in New Orleans, Louisiana. Join FEC and LBE professionals for an immersive experience packed with strategic insights, networking, and behind-the-scenes EDUTours of unique local facilities. Learn how to make your FEC stand out a crowded market and explore the latest trends designed to elevate your business. Build valuable connections and leave inspired with actionable strategies for success. Secure your spot today!
IAAPA Expo...
2024-12-1749 minAttractionPros PodcastEpisode 379: David Rosenberg talks about next-level hospitality, trends in sustainability, and a frictionless visitor experienceLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
The future of fun begins at IAAPA FEC Summit, January 19–21, 2025, in New Orleans, Louisiana. Join FEC and LBE professionals for an immersive experience packed with strategic insights, networking, and behind-the-scenes EDUTours of unique local facilities. Learn how to make your FEC stand out a crowded market and explore the latest trends designed to elevate your business. Build valuable connections and leave inspired with actionable strategies for success. Secure your spot today!
David Rosen...
2024-12-1045 minAttractionPros PodcastEpisode 378: Mark Berlin talks about unexpected fun, embracing the introverts, and how life is a field trip.Looking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Mark Berlin is the Director of Operations at the USS Midway Museum in San Diego, CA. Mark's career journey began in tourism with Historic Tours of America as a tour guide for Old Town Trolley Tours in Boston. He climbed the ranks, eventually managing operations in San Diego and Washington, DC. His path later led to the museum industry, where he managed audio tours at iconic Smithsonian museums, and served as Guest Services Director at the Na...
2024-12-0352 minAttractionPros PodcastEpisode 377: TJ Christensen talks about wrestling with data, connecting the dots, and the four key metricsLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
TJ Christensen is the Founding Partner and CEO of BlueGator, a company dedicated to helping theme parks, zoos, aquariums, museums, and other attractions enhance their operations by leveraging Salesforce as a CRM and data integration platform. TJ’s journey into hospitality began as a Disney College Program participant working in parking at Disney MGM Studio (now Hollywood Studios), where he caught the “hospitality bug.” From there, he advanced through roles in sales, marketing, and guest experience at Disn...
2024-11-2642 minAttractionPros PodcastEpisode 376: Katy Enrique talks about describing the indescribable, seeking uniqueness, and how marketing impacts everythingKaty Enrique is the Director of Marketing and Sales at the City Museum in St. Louis, MO. With a career rooted in the attractions industry, Katy's background includes significant experience at Six Flags, where she worked her way up through guest relations, special events, and public relations before transitioning to her current role at City Museum. Known for its unique blend of art, architecture, and play, the City Museum offers an indescribable experience that has captivated both locals and tourists alike. In this interview, Katy talks about describing the indescribable, seeking uniqueness, and how marketing impacts everything.
Describing...
2024-11-1947 minAttractionPros PodcastEpisode 375: IAAPA Expo Thrival Guide PreviewLooking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
IAAPA Expo 2024 will be held at the Orange County Convention Center in Orlando, FL from November 18th to the 22nd. The expo’s trade show floor alone includes nine miles of aisles of exhibitors from every corner of the attractions industry - from ride manufacturers, ticketing software, games, retail, the latest in food and beverage options, and much more. When it comes to education, the expo packs a wide variety of sessions that cover topics from gues...
2024-11-1228 minAttractionPros PodcastEpisode 374: Ricky Spicuzza talks about treating every interaction like an interview, keeping history in every decision, and the Potato Patch Fries secret menuTap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%.
Looking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Ricky Spicuzza is the General Manager of Kennywood Park & Sandcastle Waterpark in West Mifflin, PA. Ricky's career journey started as...
2024-11-0545 minAttractionPros PodcastEpisode 373: Megan Hartman talks about seeing through the lens of a lifeguard, letting your team have the vision, and being comfortable with the uncomfortableTap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%.
Megan Hartman is the General Manager of Dutch Wonderland in Lancaster, PA, along with the Cartoon Network Hotel and Old Mill Stream Campground. With a career that began in 2004 at Paramount Kings Island as a lifeguard, Megan's journey has spanned numerous roles, i...
2024-10-2949 minAttractionPros PodcastEpisode 372: Bron Launsby talks about innovation excellence, building a franchise, and how culture is everythingTap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%.
Looking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Bron Launsby is the CEO and Founder of Slick City Action Park and Innovative Heights Management Company. Bron’s journ...
2024-10-2239 minAttractionPros PodcastEpisode 371 - AttractionPros LIVE at IATP 2024Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%.
Looking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
AttractionPros LIVE! is back at IATP! In September 2024, Matt and Josh held a session at the International Association of Adv...
2024-10-1540 minAttractionPros PodcastEpisode 370 - Leadership Lessons from an Unexpected SourceTap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%.
Looking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Leadership lessons can come from anywhere. Recently, Josh took an online course unrelated to the attractions industry - or business leadership at...
2024-10-0830 minAttractionPros PodcastEpisode 369 - Val Syganevich talks about mixed-reality storytelling, competing with the digital world, and the power of “what-if"Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%.
Looking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Val Syganevich is the President and Co-Founder of Freckled Sky, a production company specializing in themed entertainment and live events. With a...
2024-10-0148 minAttractionPros PodcastEpisode 368 - Impressions of Immersion from ItalyTap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%.
Looking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
What does “immersive experience” actually mean? In the attractions industry and across various realms of themed entertainment, the concept of immersion has been a hot...
2024-09-2449 minAttractionPros PodcastEpisode 367 - Kile Ozier talks about moving people emotionally, creating global community, and the joy of connectingTap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%.
Looking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Kile Ozier is The Guy at The Guy, LLC. With a career spanning decades in the live experience industry, Kil...
2024-09-171h 04AttractionPros PodcastEpisode 366 - Kristy Tozer talks about a seat at the table, rebranding, and marketing & ops supporting each otherTap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%.
Looking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Kristy Tozer is the Founder and Marketing Consultant for RumbleBuzz, based in Tampa, FL. Kristy began her journey at Sea...
2024-09-1051 minAttractionPros PodcastEpisode 365 - Michael Browning talks about consolidating fragmentation, customers and users, and adventure slides.
Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%.
Looking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning.
Michael Browning is the Founder and CEO of Unleashed Brands, a company born out of...
2024-09-0348 minAttractionPros PodcastEpisode 364 - Samantha Palmer talks about historic tours, St. Augustine's tourism industry and taking chances on peopleTap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%.
Samantha Palmer is the Director of Brand Experience for Flagler College in St. Augustine, FL. With over 20 years of experience at the college, plus time as a student, Samantha has played a pivotal role in developing and overseeing the historic...
2024-08-2755 minAttractionPros PodcastEpisode 363: Chris Kearsing talks about a storied career, saying yes, and celebrating 70 years
Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%.
Chris Kearsing is the General Manager of Story Land in Glen, New Hampshire. With a career that spans over two decades, Chris has held various leadership roles in theme parks across the United States, from his early days at The G...
2024-08-2051 minAttractionPros PodcastEpisode 362: Neil Dwyer talks about designing through the operator’s perspective, effective service recovery, and no challenge is unsolvable
Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%.
Neil Dwyer is the Vice President of Operations at Six Flags Qiddiya City, the largest amusement park in Saudi Arabia, opening in 2025. Neil's career began when a summer job as a ride operator sparked a lifelong passion for the attractions i...
2024-08-1352 minAttractionPros PodcastEpisode 361 - Nick Miller talks about being part of the show, the need for human connection, and trusting your crazy ideas
Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%.
Nick Miller is the Director of Guest Experience for Original X Productions. With a career that began in his teenage years, Nick's passion for attractions was sparked by a contest win at Six Flags Great America, leading him to pursue r...
2024-08-0651 minAttractionPros PodcastEpisode 360 - Tim Murphy talks about high-quality food, repurposing retail, and the power of peopleTim Murphy is the CEO of Boomers Parks. With a rich career background that spans various sectors within the entertainment and hospitality industries, Tim has brought significant transformations to Boomers Parks since taking on the role in June 2020. Under his leadership, the company has seen a focus on improving food and beverage offerings, repurposing real estate, and enhancing team engagement. His initiatives have not only increased profitability but also improved the overall guest experience. In this interview, Tim talks about high-quality food, repurposing retail, and the power of people.
High-Quality Food
“The investment in enhancing food and be...
2024-07-3049 minAttractionPros PodcastEpisode 359 - Lessons from CNC24It’s time to talk about CNC2024! Every year, Matt and his friends visit multiple theme and amusement parks throughout the country, leading to lasting memories and lessons related to business operations, leadership, and guest experience. In this episode, Matt and Josh delve into a wide array of insights gleaned from Matt’s recent experiences at various theme parks and attractions. From operational challenges to guest-centric strategies, they explore themes ranging from the impact of effective systems on employee performance to the nuances of guest behavior and the evolving definition of immersion in theme park experiences.
There's always more t...
2024-07-2349 minAttractionPros PodcastEpisode 358 - Minisode - The Cost of Not RecoveringThis minisode delves into a scenario where a guest misunderstood the online ticketing process for an attraction. Josh brings up the topic of service recovery, highlighting its importance in hospitality. He recounts a recent workshop where the issue of a guest misunderstanding online ticketing surfaced, sparking a discussion on the perception of service failures.
Josh presents a case where a guest expected VIP treatment upon purchasing tickets online but faced a 20-minute wait upon arrival. He emphasizes how service failures can be self-imposed perceptions rather than actual wrongdoings by the business. Josh proposes considering the cost of...
2024-07-1618 minAttractionPros PodcastEpisode 357 - Justin Rink talks about the View Boston experience, entrepreneurial leadership, and the importance of starting with peopleJustin Rink is the General Manager of View Boston, a newly opened observation deck in Boston's Prudential Center. With a background in attractions management from Paramount, Churchill Downs, Kentucky Kingdom, and SeaWorld, Justin has previously worked in various leadership positions across the industry. In this interview, Justin talks about the View Boston experience, entrepreneurial leadership, and the importance of starting with people.
The View Boston experience
“Part of the attraction, in its conception, was to be your number one spot in Boston, the very first spot."
View Boston offers visitors a uni...
2024-07-0948 minAttractionPros PodcastEpisode 356 - Minisode - The Mid-Year Resolutionary Check InThis minisode features Josh and Matt reflecting on their resolutions for 2024, which they set at the beginning of the year. The conversation revolves around their progress towards these goals and the broader themes of personal and professional development. They decide to discuss their resolutions from episode 330 and evaluate their progress.
Matt's first resolution is to enhance POC University, a program he leads, by improving its website, user experience, and interface. He provides updates on the steps taken, such as creating a new website on Patreon and gathering feedback from members.
Josh's fir...
2024-07-0218 minAttractionPros PodcastEpisode 355 - Mike Rotondo talks about the balance of art and process, avoiding brand creep, and pushing for what's possibleMike Rotondo is the CEO of Altitude Trampoline Parks. With a background in various franchise industries, including Tropical Smoothie and Edible Arrangements, he brings a wealth of experience to his role. Since joining Altitude in 2019, Mike has primarily focused on franchise growth through enhancing the company’s processes that ensure consistency of brand standards across all locations. In this interview, Mike talks about the balance of art and process, avoiding brand creep, and pushing for what's possible.
The balance of art and process
“How can we take the daily operations of this park and r...
2024-06-2547 minAttractionPros PodcastEpisode 354 - Minisode - The Grocery StoreThis minisode discusses the concept of The Hospitality Mentality within organizations through a real-life scenario at a grocery store. Matt recounts a positive interaction with a cashier, who engaged in conversation with him and offered a better deal on blueberries. However, the interaction turned sour when Renee's manager interrupted to discuss watering plants, disrupting the positive atmosphere.
Matt and Josh dissect the incident, emphasizing the importance of coaching team members while keeping them accountable without compromising guest experiences. They stress that The Hospitality Mentality should extend to all employees, regardless of their position within the o...
2024-06-1814 minAttractionPros PodcastEpisode 353 - Mike Lusky talks about embracing history, shifting culture, and the importance of mentorsMike Lusky is the Group General Manager of Adventureland Resort, Altoona, IA. With over three decades in the attractions industry, his journey began at Geauga Lake in Ohio, where he started as a taffy puller at the age of 15. Over the years, Mike has worked with industry giants like Six Flags and Great Wolf Lodge, honing his leadership skills and shaping his management style. In this interview, Mike talks about embracing history, shifting culture, and the importance of mentors.
Embracing history
"One of the things I've seen most effective through any of the o...
2024-06-1148 minAttractionPros PodcastEpisode 352 - Melissa Oviedo talks about sustainable growth, building perspectives, and asking the right questionsMelissa Oviedo is the Chief Business Officer of BMorrow Productions. Melissa brings a rich background in the attractions industry, having previously worked with Nassal, where she honed her expertise in project management and strategic development. Now, as the Chief Business Officer of BMorrow Productions, Melissa spearheads initiatives aimed at driving innovation and fostering growth within the company's diverse portfolio of projects. In this interview, Melissa talks about sustainable growth, building perspectives, and asking the right questions.
Sustainable Growth
"Sustainable growth isn't just about numbers; it's about creating a lasting impact that benefits not only the bu...
2024-06-0452 minAttractionPros PodcastEpisode 351 - Denise Beckson talks about first jobs, recruiting as sales, and government relationsDenise Beckson is the Vice President of Human Resources and Government Relations at Morey's Piers in Wildwood, NJ. With a wealth of experience spanning various roles within the attractions industry, including waterpark operations and lifeguarding, Denise brings a unique perspective to her current position. In this interview, Denise talks about first jobs, recruiting as sales, and government relations.
First jobs
"Today's youth, a lot of them want to work somewhere that there is a social give back."
Denise Beckson is deeply passionate about youth employment and its benefits. She emphasizes the i...
2024-05-2846 minAttractionPros PodcastEpisode 350 - Lessons from the AttractionPros CommunityThe AttractionPros Podcast has reached another milestone! After nearly seven years, we are thrilled to reach episode 350. To recognize how far we’ve come since 2017, we put a call out to our audience to share what they have learned from the podcast that has helped them in their business, network, or career. With the hundreds of guests who have been on the show from every corner of the attractions industry, the takeaways are wide and diverse. Matt and Josh also share several things that they have learned as well from producing this podcast every week for 350 weeks. In this episode...
2024-05-2148 minAttractionPros PodcastEpisode 349: James Jensen talks about going into the future, transformational experiences, and fear is an illusionJames Jensen is the founder and CEO of JUMP, the world’s first wingsuit base jumping simulator. If you have ever dreamed of flying like Superman, but don’t have the time, ability or finances to do it for real, this hyper-realistic simulation might be for you. Early in his life, James began oil painting like his father. Later when he discovered computers, he was happy to locate the undo button and that is what spring boarded his career as a designer. From there he opened his own design agency where he worked with actors on specific sets and gree...
2024-05-1450 minAttractionPros PodcastEpisode 348 - Steve Balliet talks about working for a purpose, from the bean to the bar, and transformational leadershipSteve Balliet is the Senior Manager of Hershey’s US Owned Retail in Hershey, PA. In his role, Steve runs both Hershey’s Chocolate World locations, with one in Hershey, PA, and one in Times Square in New York. Steve began his career at Dorney Park as a seasonal supervisor where he found his passion for the business, particularly in leadership. Later, Steve took an opportunity to move to Hershey, where he has been for more than 20 years. In this interview, Steve talks about working for a purpose, from the bean to the bar, and transformational leadership.
Wor...
2024-05-0748 minAttractionPros PodcastEpisode 347 - Björn Ingi Knútsson talks about Icelandic tourism, conquering yourself, and managing logisticsBjörn Ingi Knútsson is one of the major reasons that Matt and his friends had such a positive experience in Iceland. He was the group's tour guide and was instrumental in either setting up or influencing many of the “Lessons from Iceland” Matt talked about in Episode 340. Bjorn is a native Icelander and has tremendous experience within the business and hospitality sectors, both in Iceland and around the world. He became a tour guide later in life when he was looking for something fun to do. He is also a certified wine expert and runs an attraction of his...
2024-04-3050 minAttractionPros PodcastEpisdoe 346: Zach Blutner talks about the interverse, layers in storytelling and creating a sandboxZach Blutner is the Managing Director of Inter_. Zach has built his career in tourism, museums, attractions, and experiences, all in New York City. Inter_ is an AI-led immersive experience. The experience is led by “I,” who is from the future and has returned to tell guests what it has learned. Guests visiting Inter_ get to interact with projection mapping, interconnected orbs, an interactive floor, and visually stunning interactive elements that often connect to a deeper meaning, message, or story for guests to explore. In this interview, Zach talks about the Interverse, layers in storytelling, and creating a sandbox.
2024-04-2346 minAttractionPros PodcastEpisode 345: Minisode - Taking pictures for guestsWe’re in the business of creating memories that last a lifetime. While that’s a nice, feel-good statement, it’s also the attractions industry’s business model. Once a guest leaves an attraction, their biggest takeaway is the memory of their experience, and our goal is to turn that memory into action: planning to visit again and influencing others to visit as well. And one of the best ways to solidify a memory is by capturing photos and/or videos of your guests.
It may seem like a simple act of courtesy, but in this “minisode,” Matt recalls mo...
2024-04-1619 minAttractionPros PodcastEpisode 344: Jill Raff talks about expectations management, screening for values, and reacting vs. respondingJill Raff is the Founder and CEO of the Jill Raff Group, where she helps organizations work from the inside out by focusing on the employee experience, which leads to an excellent customer experience. Jill grew up in the restaurant business and is a columnist for Nation’s Restaurant News. Today, Jill helps companies attract and retain the right people who align with their core values, making them the employer of choice and a company worth talking about. In this interview, Jill talks about expectations management, screening for values, and reacting vs. responding.
Expectations management
“Without proper expecta...
2024-04-0953 minAttractionPros PodcastEpisode 343: Minisode -The Desperation HireThe “desperation hire,” also referred to as the “pulse test” or the need for “warm bodies” (please stop calling it that), is a challenge often faced throughout all areas of the industry, regardless of attraction type or geography. When staffing crunches hit, organizations scramble to fill positions quickly, which risks compromising standards and expectations in the interest of having a complete schedule.
In this “minisode,” Matt and Josh share suggestions for minimizing the desperation. This includes adjusting operating hours to meet available staffing resources and reducing areas where staff is necessary. Additionally, organizations can plan to over-recruit by expanding the po...
2024-04-0215 minAttractionPros PodcastEpisode 342: Jon Pausley talks about generational loyalty, leading with positivity and familiar but betterJon Pausley is the CEO of Arnolds Park Amusement Park, a gem of a location found in the Northwest corner of Iowa. In addition to the amusement park, the property also contains a shopping and dining district, a scenic boat tour on Lake Okoboji, a beach, 3 museums and indoor and outdoor concert venues. Jon’s attraction industry story dates back to growing up in Ohio where his family had season passes to Kings Island. He credits those early experiences with defining his love for the business and even said as a young student that he thought it would be fu...
2024-03-2647 minAttractionPros PodcastEpisode 341: Minisode - Out of OfficeDo you check your email when you’re out of office? That was the question discussed in this week’s “minisode,” where Matt reflected on his trip to Iceland and pointed out times when he responded to messages, even though his out-of-office reply suggested that he wouldn’t. This led to a conversation about how we, along with attractions industry leaders, strive to communicate while they are off property, on vacation, or otherwise out of office.
We want to hear from you! What’s the best way to be out of office? Do you occasionally chime in, or do y...
2024-03-1912 minAttractionPros PodcastEpisode 340: Lessons from IcelandLessons from Iceland
When you think about vacation spots, Iceland may not come up on everyone’s to-do list, but it did for Matt and a group of friends from his neighborhood. They wanted to experience the Northern Lights, Icelandic food and culture, and take in the beauty the country has to offer. In this episode, Matt and Josh discuss some of the experiences Matt and his friends had and how they relate to business and life.
The first thing Matt and Josh discussed was a hot dog. Yes, a hot dog. As Matt and his...
2024-03-1246 minAttractionPros PodcastEpisode 339: Matt and Josh talk about premium experiencesThis episode started with a question about what we as an industry might be lacking compared to other industries. It just so happens that Josh and Matt were talking about premium experiences just before recording, so that happened to be on our minds. In this episode, we talk about possible enhancements attractions can make to premiumize both the guest and employee experience.
At its core, a premium experience is based on three things: exclusivity, efficiency and personalization. With that in mind, we brainstormed a few ways to include those in our offerings to guests and employees.
2024-03-0536 minAttractionPros PodcastEpisode 338: Deborah Eicher talks about building unique rides, mentoring young talent, and future-proofingDeborah Eicher is the International Sales and Marketing Director for RES Rides, a Swiss-based rides manufacturer known for creating unique experiences. Deborah began her career in the fashion industry after getting a business degree from the University of Iowa and later moved into banking and finance. When Deborah moved to Orlando to be closer to family, she was hired as Operations Manager for Flight Avionics (now Pulseworks), where she operated flight simulators on aircraft carriers and museums. During that time, Deborah was quickly promoted to Vice President and then President and COO, and grew the operation from one location to...
2024-02-2754 minAttractionPros PodcastEpisode 337 - Dr. Patty Mason talks about a holistic approach to finance, an abundance mindset, and transformational leadershipDr. Patty Mason is a tax expert & financial consultant who not only supports businesses through sound finance advice and guidance, but also consults with executives about business vision, leadership, and employee engagement. A CPA by trade, Patty is someone who enjoys figuring out complex problems and helping business owners make the best decisions possible. In this fascinating interview, Patty talks about a holistic approach to finance, an abundance mindset, and transformational leadership.
A holistic approach to finance
"If you don't have financial literacy, you'll make decisions based on what may or may not be best for you."
2024-02-2051 minAttractionPros PodcastEpisode 336: Matt and Josh talk about getting past the honeymoon phase, using feedback to drive growth, and moving the goalpostRecently, Universal Orlando shared additional details about Epic Universe, scheduled to open in 2025. The news of the upcoming park’s opening sparked a conversation about sustaining guest and employee experience initiatives on a continual basis. Grand openings are often accompanied by fanfare and confetti, but attractions are built for the long term, rather than the initial splash they make. In this episode, Matt and Josh talk about getting past the honeymoon phase, using feedback to drive growth, and moving the goalpost.
Getting past the honeymoon phase
"Every day should be a grand opening."
There is su...
2024-02-1353 minAttractionPros PodcastEpisode 335: Amanda Verhoff talks about the premium sports experience, understanding the buyer and singing the same songAmanda Verhoff is the President of the Association of Luxury Suite Directors, an organization dedicated to the premium and luxury seating industry that serves sports arenas, theaters and large-scale event spaces. Amanda studied sports management in college and upon hearing a guest speaker, who happened to be the founder of ALSD, raised her hand for an internship and she has been working in the premium seating industry ever since then. Throughout this fascinating conversation, Amanda gives us insight into the premium sports experience, understanding the buyer, and singing the same song.
The premium sports experience
“Pre...
2024-02-0656 minAttractionPros PodcastEpisode 334: Jenny Williams talks about an effective media mix, non-profit marketing and tracking the right metricsJenny Williams leads attend media, an advertising agency working primarily with cultural and non-profit attractions. As a Media Strategist, Jenny works with zoos, gardens, museums, and aquariums to align their efforts across media strategy and investing in advertising. Jenny began working in media in November of 2007, which is the same time that Facebook launched its advertising platform. Throughout her career, she gravitated toward working with attractions and developed an even deeper niche within non-profit and cultural attractions to help align their advertising around the mission. In this interview, Jenny shares practical advice about putting together an effective media mix, non...
2024-01-3050 min