Shows
Harvest! The MSP Sales Show#23 Barbara Paluszkiewicz: We Grow But We Don't Upsell: 30-Year MSP's Simple Success StrategyAre you struggling to grow your MSP revenue without feeling like you're constantly selling to your existing clients?00:00 The richest opportunities in your existing clients05:30 Right-sizing clients from the start11:00 The power of structured technology reviews16:30 Avoiding costly accounting mistakes22:00 Client communication strategies that work27:30 Building sustainable client relationshipsIn this episode, Barbara Paluszkiewicz, CEO of CDN Technologies, reveals how to grow revenue from existing clients without aggressive upselling tactics. With 30 years of MSP experience, Barbara shares practical wisdom on packaging services properly from day...
2025-08-0532 min
KnowTechTalkEp. 94 – Automate to Elevate: Barb Talks with George Smith from RewstIf you're with an IT provider who is slow to respond, constantly missing deadlines or fixing the same issues over and over again, have you ever stopped and wondered why? Maybe it isn't their workload, it's their workflow. Is their checklist in their head? Are they simply forgetting things? Frank Abagnale – famously portrayed by Leonardo DiCaprio in Catch Me If You Can – once said: “Every cyberattack happens because someone did something they shouldn't have done, or failed to do something they should have done”. Barb speaks with George Smith from Rewst, a platform that assists MSPs lik...
2025-02-2022 min
MSP Cyber RoundtableE50. Building Lasting and Meaningful CommunitiesJoin Matthew Fisch and Zach Keeney of FortMesa on the MSP Cyber Roundtable along with special guest Barbara Paluszkiewicz from CDN Technologies as they talk about the art of fostering enduring and impactful connections within the service provider community. In addition, we talk about map cyber buying appetite to service bundles.
2024-06-051h 03
The Life Lessons CollectiveEpisode 6 - Barbara PaluszkiewiczIn this episode, Michael talks with Barbara Paluszkiewicz, CEO of CDN Technologies in Ontario. Barb shares her journey from her formative years, where, with English as her second language, she was relied upon to translate sometimes difficult transactional situations for her Polish-speaking grandmother, to now leading a successful tech company in Canada. Barb emphasizes the importance of clear communication, learned from her early experiences, which now helps her bridge the gap between technical jargon and client understanding. Through empathy and effective communication, she ensures clients grasp critical concepts in the rapidly evolving IT landscape, preventing costly cyber incidents and f...
2024-03-0559 min
ChannelPro Weekly PodcastChannelPro Weekly - 2022 Holiday SpecialIt’s the most wonderful time of the year! And Matt and Rich can think of no finer way to celebrate it than by hosting a great big podcast party featuring 24 of this year’s fabulous guest hosts. Actually, this episode is more like four mini-parties in which subsets of those guests discuss security and cloud computing trends from 2022, managed services trends in 2022, and predictions for 2023. ChannelPro Managing Editor Colleen Frye is back as well to host a meeting of the ChannelPro Book Club. Grab some eggnog, put on your favorite holiday sweater, and join in the fun! Ch...
2022-12-231h 53
KnowTechTalkEp. 82 – How to Manage All Your IT Hardware, Warranties and End Of Life Dates with Dan Wensley from ScalePadLet me ask you a controversial question: When was the last time you took inventory of all the computers and devices in your organization? What is being backed up? Have you checked it? If you don’t know what hardware you own, or what software subscriptions you are paying for then you might be overpaying or getting underserved. Think of this. If you have ever attempted to grow a business or organize your business, one of the first things you do is take inventory of what you own, your assets, your goods. Turn up the vo...
2022-11-0226 minChannelPro Weekly PodcastChannelPro Weekly Podcast: Episode #219 - Hair or HairlessIt takes all kinds, folks, and you’re welcome to join us at ChannelPro Weekly no matter how much hair you have. Or don’t. Or what color it is. You’re also welcome to join Matt and Rich as they speak with Barbara Paluszkiewicz, of IT consultancy CDN Technologies, about HPE GreenLake’s new Aruba network-as-a-service solutions, taking your cold calling game to the next level, and a fascinating product from a vendor to watch named SkyAMP. Then they’re joined by Reed Warren, of M&A consultancy iT Valuations, for an in-depth conversation about when to sell an...
2022-03-251h 59
KnowTechTalkEp. 75 – 2022 Trends: How To Avoid Being A Victim of A Cyber Attack With A Remote Workforce with Eric Anthony Congratulations! if you haven’t had to deal with a cyber attack, or if you were compromised the consequences weren’t significant. It seems like every day has a new cyber attack. The new computer virus’ that are out there are much like all the new “covid variants.” They’re polymorphic which means they have the ability to change their code to evade detection. In the next 17 minutes you''' discover How To Protect Your Remote Workforce From a Cyber Attack. Listen to Barb Paluszkiewicz from CDN Technologies and Eric Anthony of Egnyte talk about what's new and what you need to k...
2022-01-0418 min
KnowTechTalkEP. 71 - How To Identify and Respond To Counterfeit Emails with Kelvin TeglaarCounterfeit emails are really hard to spot, and in situations like business email comprise the attacker is impersonating the real owner, and the real owner has *no idea* what’s going on. Listen to Kelvin Tegelaar of Lime Networks and Barb Paluszkiewicz of CDN Technologies go through a mini table top on good practices and controls that you may want to add to your accounting processes to avoid being a victim of fake and counterfeit emails. 00:00 – 02:05 Barb’s introduction 02:06 – 03:32 Meet Kelvin 03:33 – 26:17 You receive an email from your supplier to update...
2021-06-1428 min
KnowTechTalkEP. 70 - EXPOSED! What would you do if the ransomware attack on Colonial Pipeline happened to you? With Felicia KingAsk yourself this key question... would you pay the ransom? The story that Felicia and Barb talk about is all true. Colonial Pipeline, despite having at IT department got hit with ransomware and paid a 4.4 million dollar ransom. Listen to Felicia King, President of Quality Plus Consulting and Barb Paluszkiewicz, CEO of CDN Technologies, talk about the Colonial Pipeline hack highlights and vulnerabilities. 00:00 – 02:05 Barb’s introduction 02:06 – 04:55 Meet Felicia 04:56 – 08:55 Did Felicia know who Colonial Pipeline was before the ransomware attack? Or its CEO Joseph Blount? 08:56 – 13:04 Colonial Pipeline de...
2021-06-0749 min
QPC Security - Breakfast BytesExposed Colonial PipelineBarb Paluszkiewicz Chief Executive Officer of CDN Technologies and Felicia King of Quality Plus Consulting discuss the Colonial pipeline cybersecurity incident.
What would you do if it happened to you?
Lessons learned
Great examples of how to avoid this happening to you
Felicia was a guest on Barb's KNOW Tech Talk podcast. It is posted here also for accessibility.
2021-05-2846 min
KnowTechTalkHow To Dispose Of Your Old IT Equipment with Tony Perrotta of Greentec As you replace and upgrade your computers, servers, phones, mobiles, tablets, printers, scanners, firewalls, routers, e- waste is becoming the largest and fastest growing waste stream. How do you know if you have fully erased your hard drive? Tony Perrotta, President and CEO of Greentec talks with Barb Paluszkiewicz of CDN Technologies on Know Tech Talk about, "How To Dispose Of Your Old IT Equipment" 00:00 – 01:38 Barb’s introduction 01:39 – 03:37 Meet Tony 03:38 – 06:58 More about Greentec 06:59 – 13:45 How does a client know their data has been destroyed or erased?
2021-04-3022 min
Secure ConnectionsIT PsychicsBrian catches up with Barb Paluszkiewicz with CDN Technologies to discuss how they use cybersecurity as the cornerstone of their business. Barb is the author of IT Scams: How to Avoid Being Ripped Off and host of KNOW Tech Talk Podcast. Very passionate about her IT Services business, she refers to them as IT Psychics for their customers…anticipating customer vulnerabilities before they happen. 2021 they are completing the CompTIA Security Trust Mark in order to shore up their own cybersecurity processes, practicing what they preach, however also putting themselves in a position of strength when prospecting larger cl...
2021-04-0832 minChannelPro Weekly PodcastChannelPro Weekly Podcast: Episode #169 - Stilettos on the GroundSome things can only be accomplished by “boots on the ground,” as the saying goes. And if you’re Barbara Paluszkiewicz, CEO of CDN Technologies, host of the KnowTechTalk podcast, and guest host of this week’s episode, those boots will probably have very pointy heels. That’s one of several interesting topics Matt and Rich cover with Paluszkiewicz, along with Ingram Micro’s acquisition by Platinum Equity, SolarWinds’s new CEO, and BVoIP’s new Teams integration. Joined by Alex Hoff, chief product officer of Auvik Networks, they also discuss the trends uncovered in that vendor’s latest network d...
2020-12-112h 03
KnowTechTalkEp. 52 - How to Protect Your Employees and Business Whether They Are In The Building Or Out with Greg Gage from Zorus Tech Getting Better Cyber SecurityToday’s workers use multiple devices while working, so your business is presented with unique security challenges that traditional firewalls can't adequately solve. Greg Gage, CEO and Founder of Zorus, speaks with Barb Paluszkiewicz of CDN Technologies about how to protect your employees and business whether they are in the building or not. Remember it only takes a click to fall victim, to a phishing email, ransomware, or malware. Every day companies are making headlines about being victims of a cyber crime, or a security breach, and when your customers data gets stolen, your employees information gets released – they get m...
2020-05-1418 min
KnowTechTalkEp. 51 - The New HR. Shift Happens. How To Pivot When Employees Work From Home with Michelle Brooks of Security CompassWhat should companies be thinking about as we move to the “new normal”? Michelle Brooks Of Security Compass talks with Barb Paluszkiewicz of CDN Technologies about what companies are doing now for employees to support changes in work in response to COVID-19. Overnight businesses were forced to embrace or speed up their digital transformation. This meant new tools, new norms, and new behaviours that needed to be addressed. It is hard for an employer to ensure the health and safety of their employees when the employer no longer has control over the physical workspace.
2020-04-3025 min
KnowTechTalkEp. 48 - TikToks They Just Don't Stop with Nick Espinosa of Security FanaticNick Espinosa of Security Fanatics talks with Barb Paluszkiewicz of CDN Technologies about keeping your kids and your data safe when using apps like TikTok.
2020-04-0227 min
KnowTechTalkEp. 45 - Top 3 Ways Hackers Will Attack Your Network with Barb Paluszkiewicz of CDN TechnologiesHackers are just looking for easy targets and sadly a lot of small businesses fit the bill. Listen to Barb Paluszkiewicz share insider technology tips to make your business run faster, easier and more profitably.
2020-02-1408 min
KnowTechTalkEp. 39 - How To Use Video In Your Business with John Goldstein of Gold Media"Video killed the radio star" John Goldstein of Gold Media shares the difference between good video and how you can use video to promote and market your services, increase engagement on your digital and social channels and how you can use video to educate your audience with Barb Paluszkiewicz of CDN Technologies.
2019-11-1821 min
KnowTechTalkEp. 32 - How Women Do IT Successfully with Channel Pioneer Jan SpringWhen one woman helps another, amazing things can happen. Professional careers leap forward. Retired channel veteran, Jan Spring shares what it was like being a woman in the IT industry for over 40 years. Barb Paluszkiewicz, CEO of CDN Technologies talks with Jan Spring about her IT career. Jan has been recognized by her peers for her leadership, guidance, and commitment and excellence in the IT channel and the technology industry.
2019-08-1457 min
KnowTechTalkEp. 31 - The Difference Between IT Support And Cyber Security with Jennifer Bleam of MSP Sales RevolutionYou don't need a gun or a knife to rob someone these days because everything is done online now. Data is stored everywhere and is way more important than it used to be. During this episode Jennifer Bleam of MSP Sales Revolution talks with Barb Paluszkiewicz CDN Technologies about The Difference Between IT Support and IT Security. Cyber Security. It's all about function and protection of your data, your people, your money and your business.
2019-08-0824 min
KnowTechTalkEp. 29 - How A Human Firewall Will Keep You Safe with Art Gross From Secure NowWhat would you do if you were hacked? With the rise of any technology comes a burst of those who would abuse it for their own gain. It is up to us to protect ourselves and our employee from cyber scams and hackers. Every new device, online service or social media account used improves your life but also opens doors for attackers looking to discover your passwords, banking accounts, personal photos, and all other manner of personal information. Listen to Barb Paluszkiewicz, CEO of CDN Technologies talk with Art Gross President & CEO of Secure Now about how...
2019-07-0428 min
KnowTechTalkEp. 28 - How Data Breaches Impact The Economy with Lou Schizas From Relentless EconomicsDon't expose your capitol to computer breaches or computer hackers. Make it a profitable day. Exclusive! Lou Schizas and Barb Paluszkiewicz, CEO of CDN Technologies talk about the how ransomware and data breaches impacts a company's bottom line. The competition between unlimited wants and limited means. How Corporate execs, small business owners and IT directors are diligent with their computer security to ensure they do not expose themselves to bigger risks because they are trying to economize.
2019-06-2746 min
Confessions of an IT Business Owner PodcastBarbara Paluszkiewicz – CDN Technologies
Barbara Paluszkiewicz, CEO of CDN Technologies talks about some profound struggles related to owning and growing an IT business.
2019-02-2200 min
Confessions of an IT Business Owner PodcastBarbara Paluszkiewicz | CDN Technologies Welcome to the Confessions of an IT Business Owner podcast. In this episode, you’ll learn about some profound struggles related to owning and growing an IT business from the perspective of Barbara Paluszkiewicz, CEO of CDNTechnologies.com.
2019-02-2231 min
Frankly IT Podcast024 - Building a culture of sales & service in your MSPFor Barb Paluszkiewicz, CEO of CDN Technologies, the phrase “everyone’s in sales” is no empty platitude—it’s the daily reality at her MSP. Richard Tubb and Karl Palachuk discuss ChannelCon, a new STEM scholarship, and how MSPs can take advantage of the latest NIST cybersecurity guidebook to educate their clients.
2018-08-0931 min
KnowTechTalkEp. 1 - How To Keep All Your Data Safe & Secure That's Stored Everywhere with Rob Rae From DattoHey Folks! Welcome to Know Tech Talk with Barb. Tips, Advice and Consulting for your Business’s IT. There is more data stored on cell phones and computers than ever before and the data is much more important than it used to be. How do you keep it all safe, especially when you can lose it all in a click? We have a great show lined up today and we have Rob Rae from Datto. Rob is the VP of business development at Datto, he is a Mississauga Native and now travels the world on behalf of Datto...
2018-06-1124 min