Shows
The Accommodation Show - Hospitality Success Series!Why Most Virtual Assistants Fail (And How to Get It Right)This week, I’m focusing on something that’s helped me and so many others create real breathing room in our businesses: virtual assistants. But this episode isn’t about hiring cheaply, it’s about building sustainability in your business. I am join this week by Matt Metros where we talk about what makes outsourcing work, what kills it, and how you can build a VA team that becomes a real asset, not just an extra task on your list.We unpack the full VA journey, how to think about roles, how to train properly...
2025-05-1329 min
The Accommodation Show - Hospitality Success Series!The #1 Pricing Strategy for 2025 (You’re Probably Overlooking This!)This season, I’ve been on a mission to bring you insights straight from the leaders shaping our industry. Not only do I want their thoughts, these are the people I want you to get to know.
We are into next live mini-episode - The theme? “What’s your #1 tip for accommodation businesses in 2025?” It’s the question I’ve been asking each guest, to help you uncover strategies, fresh perspectives, and actionable advice you can apply to your business.
Last week I had a great chat with Ju...
2025-02-0409 min
The Accommodation Show - Hospitality Success Series!The Secret to Winning More Guests: Safety First! with Justin FordWelcome back to The Accommodation Show!
In this season of The Accommodation Show, I wanted to ask a simple but powerful question to the experts I meet when travelling to conferences around the world: What’s the #1 tip for accommodation businesses in 2025? Their answers might surprise you, challenge you, and most importantly, inspire you to take action and future-proof your business. Over the coming weeks, I’ll be bringing you these insights, straight from the source, so you can apply them and stay ahead in a rapidly evolving industry.
So t...
2025-01-2708 min
The Accommodation Show - Hospitality Success Series!Beyond the Hype: Making AI Work for Your Accommodation Business🎧 Don't forget to subscribe!
In today’s episode, I’m excited to welcome back Peter Syme, a true thought leader who has kept his finger on the pulse of AI’s evolution. Together, we’ll dive into what lies ahead, exploring the strategies and insights that can help you harness this technology not just now, but for the long term. We cover why AI is more than just a buzzword; it’s a practical tool that can help you scale your business, reduce inefficiencies, and better serve your guests. From leveraging AI agents to enhancing you...
2024-12-1545 min
The Accommodation Show - Hospitality Success Series!Top Tips for New Property Managers in 2025I’ve got a real treat for you this week. Have you ever wondered how to take your accommodation business from good to great? Or how to make those initial steps in property management easier, smarter, and more impactful? This week’s episode dives into just that. I sat down with Margot Schmorak, CEO of Hostfully, and trust me, her insights are worth every second. From starting out as a small business to working with thousands of property managers, Margot’s journey is a masterclass in scaling your business with purpose and strategy.
📋 In this epis...
2024-12-0946 min
The Accommodation Show - Hospitality Success Series!VRMA's Software Showdown: Key Insights for Property ManagersTechnology is revolutionising the way we manage accommodations, but with so many property management systems available, how do you choose the one that’s right for you? This week, I’m diving into the highlights from VRMA’s Property Management Software Showdown, where we explored what’s shaping the future of property management technology. If you’re looking to stay ahead of the curve and run your business more effectively, you’re in for a treat.
We’re unpacking the story behind one of VRMA’s most talked-about sessions: the Property Management Software Showdown, brought to life by Kathleen Fitzpatrick, Alisa Justice, a...
2024-12-0734 min
The Accommodation Show - Hospitality Success Series!Founder Insights: Building the Biggest PMS company in the worldFour years in the making—this episode is a milestone for me.
In this special episode of The Accommodation Show, I sit down with Amiad Soto, co-founder of Guesty, the world’s leading property management software. But this isn’t just about Guesty’s success. I wanted to get personal: What drives Amiad? How does he make decisions as a leader? And what lessons has he learned that can help you grow your business?
Whether you’re running a B&B or scaling a global operation, this episode is packed wit...
2024-11-2544 min
The Accommodation Show - Hospitality Success Series!How to Buy a Property Management Business: A Step-by-Step Guide with Patyrk SwietekIn this episode, we talk about the myths around buying a business and arm you with the insights, strategies, and inspiration to take the leap; regardless of your starting point.
While acquiring a short-term rental business is no small task, it's a strategic choice that can dramatically accelerate your business growth. Organic expansion often requires significant time and effort to build properties, clientele, and market presence. In contrast, the acquisition provides immediate scale, adding established properties and revenue to your portfolio overnight.
But can anyone do it?
SHOW LINKS:
The C...
2024-11-1837 min
The Accommodation Show - Hospitality Success Series!Building a Startup from Scratch step by step guideStarting a business is no small feat, and I think there's so much we can learn from those who've walked the path before us. This week's episode is particularly special because it delves into the real-world journey of building a startup, offering lessons that are highly relevant to the accommodation industry.
I had an enlightening discussion with Alex Shapiro, the CEO and co-founder of CanMonkey. We talked about the importance of recognising genuine market needs, the value of hands-on experience, and the strategies for scaling a business effectively. I believe these insights are incredibly valuable for anyone looking to...
2024-11-1145 min
The Accommodation Show - Hospitality Success Series!Inside the World of Top Property Managers: Who Comes Out on Top?🎧 Don't forget to subscribe!
This week we talk about the top property managers and what makes them stand out.
In this episode, we delve into the world of the top property managers. I'm excited to have Brooke Pfautz, an expert in vacation rental growth, join us to discuss Comparent—a platform that's transforming the connection between property managers and homeowners through transparency.
Brooke will share how Comparent's ranking system can help you showcase your expertise, build trust, and attract more homeowners. Learn the strategies that...
2024-11-0426 min
The Accommodation Show - Hospitality Success Series!Elevate Your Guest Journey: Strategies from Industry Leader Alex HusnerI am seeing many new companies and innovations emerging at an unprecedented pace, disrupting traditional models and introducing fresh ideas.
At the recent VRMA conference in Phoenix, I was struck by the sheer number of companies, nearly two dozen, that were either new to me or that I hadn't engaged with before. From an abundance of 'book direct' platforms to the surge of businesses integrating AI as the backbone of their operations, it's clear that innovation is alive and well in our industry.
I'm excited to delve deeper into...
2024-11-0234 min
The Accommodation Show - Hospitality Success Series!Why Short-Term Rental Owners Can’t Miss Here to Stay 2024I’m excited to introduce to share this week's episode where we explore the upcoming Here to Stay Conference 2024. This event is the perfect opportunity to learn from top industry professionals and gain insights that could take your business to the next level. Whether you’re managing a small B&B or growing a property management busines, there’s something here for you. We cover what the event is about, why you should attend, who will be there and more.
This episode highlights how conferences like Here to Stay offer much more than networking—they’re...
2024-09-2339 min
The Accommodation Show - Hospitality Success Series!A Sneak Peek Behind the Curtain at The Best in Tourism Awards & AccomCon
I’ve always found that the best opportunities for growth come from learning from others in the industry, and that’s exactly what this episode is all about. I had the chance to sit down with Sam Steele, the co-founder of Resly, to discuss not only the powerful tools his team has built for property managers but also the incredible value of industry events like AccomCon and The Best of Tourism Awards Gala. These events are designed to bring the accommodation community together, foster networking, and drive success.
This episode is essential for anyone in the accommodation business, whether you’...
2024-09-1632 min
The Accommodation Show - Hospitality Success Series!How to Build Your Own Technology for Property Management?I love playing with technology, understanding it and building it and therefore this topic is particularly exciting to me. At Casiola, they don't just use technology; they build it and refine it, enhancing their operational model and setting new industry standards.
But how do you know what to build?
In this episode, we delve into the intricate process of developing bespoke technological solutions that cater precisely to the unique challenges and opportunities within the STR and hospo industry. We discuss how Casiola, led by Dennis Goedheid, identifies which aspects...
2024-09-0947 min
The Accommodation Show - Hospitality Success Series!Step Up Your Booking Game with Direct Strategies! Summit Secrets RevealedIt is conference season, it’s silly season! Over the next couple of weeks I have had the opportunity to interview the hosts of some of the biggest events in the world.
This week, I'm thrilled to bring you an episode that dives into the ins and outs of the Direct Booking Success Summit. As someone passionate about the potential of direct bookings to transform accommodation businesses, I believe this discussion offers crucial insights and actionable strategies that can significantly enhance your operations.
Joining me is Jennifer Boyles, a se...
2024-09-0228 min
The Accommodation Show - Hospitality Success Series!Unlock the Power of Direct Bookings: Strategies from Industry Leaders
It's our lucky day with this episode!Being a passionate proponent of direct bookings, working with hundreds of companies with their strategy and websites this topic, of course is my favourite. But I like to get all angles. I love to hear what everyone else is doing. What is working, what isn’t? I love nothing more than getting insights from other prominent players that are doing similar things. This week, we get on the line with one of the most prominent marketing and book direct companies in Australia, and talk to their CEO Matthias Dybing and we share ou...
2024-08-2659 min
The Accommodation Show - Hospitality Success Series!How to start a property managment business - with Lauren Heys Moxxi Property
This week, we’re diving into infomration for anyone looking to grow thier business in the STR industry: who to start and scale a property management business. It's a theme rich with potential, filled with insights that can transform challenges into stepping stones for success. This episode is particularly riveting as it encapsulates the journey from a nascent startup to a dominant player in the market. Meet Lauren Heys from Moxxi Property
SHOW LINKS
Moxxi Property Homepage: https://moxxiproperty.com.au/
#growthstrategies #PropertyManagementExcellence #AccommodationSuccess
📋 In this episode, we discuss:
00:00 Introduction with Lauren Heys
04:03 Goals and Growth Strategies
08:11 Journey of Moxie...
2024-08-1245 min
The Accommodation Show - Hospitality Success Series!Revolutionise the Hotel Industry: Join the Social Enterprise Movement with Andrea Comastri
This week, I am excited to delve into a topic that demonstrates the powerful role of social innovation in reshaping the hospitality industry. During my Employer of Choice tour with Destination NSW, I had the incredible opportunity to meet and work with the team from Hotel Etico. Learning about their journey and mission was truly inspiring, and I am thrilled to bring their CEO, Andrea Comastri, onto the show. It is a story you don't want to miss.
Andrea and I discuss how Hotel Etico not only supports the community by employing people with disabilities but also sets a...
2024-08-1139 min
The Accommodation Show - Hospitality Success Series!Finding Your Tribe: From 10k to 50k Female InvestorsDon't forget to SUBSCRIBE!
I'm excited to bring back Stacey St. John, a close friend of mine and the show, and a pioneer in the STR industry, known for her impactful work in empowering women through real estate. Stacey is a dynamo in the accommodation industry. She is a leader, a pioneer and one of the friendlist people I have met. In this episode, Stacey shares her experience and the lessons learned from leading a network of over 50,000 women. Last time we spoke that community was 10,000! We explore the impact of embracing technology and...
2024-08-0430 min
The Accommodation Show - Hospitality Success Series!Mastering Hospitality Tech: Tools of the future with Pierre Hanaman - Hospitable🎧 Don't forget to subscribe!
Understanding and integrating advanced technology is paramount for staying competitive in the accommodation industry. This episode unpacks the essential tech advancements that every accommodation owner should be aware of. We discuss how technology not only solves operational headaches but also elevates the guest experience, making it crucial for your business's success. The insights provided by Pierre-Camille are tailored to help you harness technology to its fullest potential.
Pierre-Camille Hamana has revolutionised the STR industry by creating Hospitable, a platform that fundamentally changes how hosts interact wit...
2024-07-2851 min
The Accommodation Show - Hospitality Success Series!How to Prevent Property Damage with Effective Screening with Leo Walton - SuperhogUnderstanding and implementing effective risk management strategies is fundamental for any accommodation provider. Whether you operate a boutique hotel, a cozy bed and breakfast, or manage a portfolio of short-term rentals, the ability to effectively screen and verify guests can significantly reduce the likelihood of damage and enhance the overall guest experience. In this episode, Leo Walton of Superhog joins us to share his expert insights on how leveraging technology and personalised guest verification processes can transform the way we manage and mitigate risks in the accommodation sector.
SHOW LINKS:
2024-07-2130 min
The Accommodation Show - Hospitality Success Series!Lessons in Leadership & Guest Experience from Richard Branson's former EA, Samantha Cox
In this week's episode, we delve into Sam's journey, exploring the profound insights she has to share on leadership, entrepreneurship, and excellence in hospitality.
This episode is particularly special to me because it covers essential aspects that every accommodation business owner strives to master: leadership and guest satisfaction. We discuss real, actionable strategies Sam has applied throughout her career. Whether you run a hotel, a quaint bed and breakfast, or a bustling short-term rental, the wisdom shared here will help you enhance your operational approach and guest relations, fostering both growth and loyalty.
Samantha Cox's career is a testament...
2024-07-0737 min
The Accommodation Show - Hospitality Success Series!The Essential Steps to Prepare Your AirbnbEvery once in a while, you meet people who just stand out in a crowd, those you are naturally drawn to because of their energy and insights. During my recent visits to Banff and Boise, Idaho, I had the pleasure of spending time with one such individual; Kim Fitzpatrick from Launched Host. Our conversation was enriching and filled with actionable insights that I thought you all could benefit from. I knew I had to get her on the show as soon as possible. This week’s episode is a must-listen, as Kim shares invaluable advice for anyone involved in se...
2024-06-1635 min
The Accommodation Show - Hospitality Success Series!Why Solving Problems is Your Best Business StrategyWelcome back to The Accommodation Show!
There’s nothing better than being able to travel the globe, meet some of the most fascinating people, with incredible stories and bring their insights and learnings to your eyes and ears.
This week, you will enjoy my conversation Eric Goldreyer, who embodies the idea of a ture entrepreneur. Meeting someone like Eric is a rare treat. He’s one of those few who not only dreamt up a business idea but also saw it through from start to finish, achieving a successful exit (he has done...
2024-06-0933 min
The Accommodation Show - Hospitality Success Series!Evolve or Get Left Behind: Transforming Hospitality in 2024
🎧 Don't forget to subscribe!In this week's episode, we dive into the heart of creativity and community transformation within the accommodation industry. From my own experiences and the enlightening conversation with our guest, Matt Landau, I've realised the immense value that creativity can bring to any hospitality business. Whether you’re running a hotel, a bed and breakfast, or a short-term rental, breaking your creative boundaries can elevate your guest experiences and set you apart from the competition.This episode is particularly crucial for anyone looking to break the mould of conventional hospitality practices. Now is the time! Matt and I...
2024-06-0247 min
The Accommodation Show - Hospitality Success Series!Qualities of an entrepreneur, do you have what it takes?
Don't forget to SUBSCRIBE! This week is all about entrepreneurship within the world of accommodation. The industry’s diversity in career opportunities is something that continuously fascinates me. Today, we’re exploring a journey that exemplifies the incredible potential in our sector, from foundational hosting to the strategic realms of real estate and creative financing. Join us as we dive into a narrative that not only underscores the boundless opportunities available but also motivates every entrepreneur to expand their vision in the world of accommodation.
In this episode, I'm hosting Zeona McIntyre, who has been at the forefront of the...
2024-05-2635 min
The Accommodation Show - Hospitality Success Series!How to Optimise Your Listing for Airbnb's Algorithm - WORKS WITH OTHER OTA'S AS WELL!Don't forget to subscribe!
We delve into the psychology behind guest interactions and the algorithms of major platforms like Airbnb, uncovering strategies to enhance your listing's appeal and visibility. From crafting compelling descriptions to optimising your pricing strategy, Jasper provides actionable tips that are crucial for standing out in a crowded market.
SHOW LINKS:
Get Paid For Your Pad: https://www.getpaidforyourpad.com
Overnight Success: https://www.overnightsuccess.io
#OTASuccess #AirbnbTips #RentalRevolution
Don’t miss th...
2024-05-1936 min
The Accommodation Show - Hospitality Success Series!How to build a luxury STR portfolio!?
In this episode, we delve into what it really takes to stand out in the high-end accommodation sector. The luxury market isn’t just about high margins, it’s also coupled with high expectations and bespoke experiences. Deana Steele from Keys to Kelowna Properties joins us to discuss the layers of luxury accommodation, from acquiring prime properties to understanding the nuanced needs of a high-end clientele. Our conversation unpacks strategies that are crucial for anyone aiming to excel in this prestigious segment, shedding light on how luxury can significantly enhance your brand’s value and market appeal.
Join us as we...
2024-05-1230 min
The Accommodation Show - Hospitality Success Series!How to increase revenue for your accommodation business = Guest Communication - Tyann Hammond
Welcome back to The Accommodation Show, we are officially in Season 14 !
This episode delves into a topic you will find not only interesting but also a great opportunity for improvement: Effective Guest Communication. This has been a topic that I have delved into in the past, but after an industry survey was run by TouchStay, we have some data to back up the assumptions. We get to understand how thoughtful communication with a guest can have a real impact on both guest satisfaction and business profitability.
Guest communication is the backbone of hospitality. Whether you're running a quaint bed...
2024-05-0530 min
The Accommodation Show - Hospitality Success Series!Uniting for a Stronger STR Industry at NWVRP with Brian OlsonBe treated to a behind-the-scenes look at the growth and triumphs of Beachcomber Vacation Homes, a testament to what's achievable with vision, dedication, and the right network. More so, Brian's role in propelling NWVRP into a leading position in the industry highlights the conference's commitment to elevating STR professionals through education, advocacy, and standard-setting. These narratives weave together to form a compelling argument for the power of industry conferences in fostering professional growth and innovation.
📋 Chapters!
00:00 Introduction: Setting the Stage
03:28 Leveraging Networking for Growth: The Art of Building Business Relationships
...
2024-03-3126 min
The Accommodation Show - Hospitality Success Series!Exclusive Peek: The Making of Canada's Innaugural STR ConferenceDon't forget to subscribe 🎤
In this special episode, I had the privilege of interviewing Catherine Ratcliffe, the visionary host and founder of Canstays. Her story is one of courage, innovation, and the deep-rooted desire to create a platform that brings the Canadian STR community together. Moving from Ottawa to Florida and embarking on her own STR adventure, Catherine identified a critical gap in the Canadian market—a need for a conference that not only caters to Canadian operators but also celebrates the uniqueness of our industry. Canstays is her answer to that need. This conve...
2024-03-2432 min
The Accommodation Show - Hospitality Success Series!How Data is Revolutionising the Way We Price Accommodations - w John deRoulet WheelhouseDiving into the complexities of pricing strategy and revenue management can often feel like navigating through a maze without a map. Yet, it remains one of the most pivotal aspects of running a successful accommodation business. It's why I'm particularly excited about this weeks episode. I had the pleasure of seeing John deRoulet speak at VRMA a couple of years ago, and it was not only a pleasure but super enlightening. I had many wow moments! Not only that, John is one of those characters in the STR industry that puts a smile on your face as soon as...
2024-03-1743 min
The Accommodation Show - Hospitality Success Series!Elevate Your Brand: Strategies from an 8 Million View PhenomenonHIT THAT SUBSCRIBE BUTTON!
I’m always excited to share the stories and insights from those shaping the world of hospitality, but every so often, I have the privilege of speaking with someone whose story resonates with me on a deeper level. My recent conversation with Rose Tipka was one such instance. Rose's approach to the vacation rental business, blending heartfelt hospitality with savvy marketing, genuinely inspired me. It’s a reminder of the potential we all have to make a real impact in our industry, and I couldn't wait to share this gem with...
2024-03-1039 min
The Accommodation Show - Hospitality Success Series!STR Insurance Decoded: How Does It Really Work?
🎧 Don't forget to subscribe!This week, I'm diving into a topic that consistently surfaces in your queries and one I find absolutely crucial for any accommodation business: insurance. It's fascinating how a subject so integral to our success can often be enveloped in complexity and, admittedly, a tad of apprehension. My excitement about covering this topic stems from wanting to learn about options and sharing those insights with you. Insurance is not merely a regulatory requirement; it's a linchpin in crafting a resilient and thriving business, and getting a good night's sleep. The value in today's conversation lies not jus...
2024-03-0331 min
The Accommodation Show - Hospitality Success Series!Why Knowing Your Numbers is Key with Demi Horvat CEO AirDNAFor me, the fascination with data has been a long-standing one. Being deeply entrenched in the business world has taught me the undeniable truth of "knowing your numbers." It's a mantra that has guided me through my career, reinforcing the idea that without solid data to back your decisions, navigating the path to success is like sailing without a compass—risky and uncertain. This week's discussion with Demi Horvat, CEO of AirDNA, is a testament to this belief. Demi brings a fresh, insightful perspective on how data is not just a tool, but the very foundation of strategic decision-making in...
2024-02-2538 min
The Accommodation Show - Hospitality Success Series!Leadership Insights: Expedia's Tim Rosolio talk the future of STR
🎧 Don't forget to subscribe!There's so much we can learn from the leadership team at a prominent OTA like Expedia, and that's exactly why I'm thrilled to share my latest conversation with Tim Rosolio, one of their senior leaders. Meeting Tim at international conferences such as VRMA and ASTRA has been enlightening, showcasing his vast knowledge and dedication to the vacation rental industry. Not only that he is forward thinking and keen to have a chat with anyone! This episode, stemming from our encounters across the world, is not just insightful; it's a masterclass in navigating the complexities of tod...
2024-02-1838 min
The Accommodation Show - Hospitality Success Series!Winning Gold: How We Transformed Our Business Into an Award-Winner!🎧 Don't forget to subscribe!
Welcome back to The Accommodation Show,
I'm genuinely thrilled about this episode! It's packed with golden nuggets of wisdom for all of us in the accommodation game, as we explore how to elevate your business to award-winning status. This time around, I had the wonderful opportunity to sit down with Rebecca Ritte of Kangaroo Ridge Retreat (KRR), and I can't wait for you to dive into our chat. The path that Rebecca and Simon have taken, leading to their gold win at the Victorian Tourism Ind...
2024-02-0442 min
The Accommodation Show - Hospitality Success Series!Short-Term Rental Strategies: Should You Buy or Manage?
In the world of short-term rentals (STRs), there are several paths to success. You can become a property manager, master the art of arbitrage, or dive into property ownership. Each route offers unique challenges and rewards. In today's episode, we're shining a light on these diverse strategies, focusing particularly on property acquisition – a path less travelled but immensely rewarding.
#STRPropertyOwnership#InnovativeSTRStrategies#RealEstateInvestmentTips
In this episode, we discuss:
00:00 - Introduction and Background
07:15 - From Traditional Real Estate to Short-Term Rentals
18:02 - Advantages of Short-Term Rentals over Long-Term Rentals
27:01 - Getting Started with Short-Term Rentals, Including Securing Loans
36:27 - Scaling and Gr...
2024-01-2939 min
The Accommodation Show - Hospitality Success Series!Direct Booking Strategies That Actually Work!Are you ready to give your direct booking strategy a much-needed boost? I'm here to teach you exactly that. In this video, I delve into the crucial practice of reviewing your 'Book Direct' strategy yearly, pinpointing the most accessible opportunities for immediate and impactful improvements.
This episode is all about identifying the lowest hanging fruits in your direct booking strategy. It's about understanding those simple yet powerful tweaks that can make a substantial difference to your bookings. I'll guide you through a focused yearly review process, showing you how to make smart, effective updates...
2024-01-2114 min
The Accommodation Show - Hospitality Success Series!Hospitality Secrets Unveiled: Why Guest Experience Matters!🎧 Don't forget to subscribe!
Wowing Wins in Hospitality
Are you ready to transform the way you think about hospitality and guest experiences? In our latest episode, I delve into a conversation that is not just essential but transformative for anyone in the accommodation industry. We're tackling the art of 'Wowing Guests and Creating Unforgettable Experiences in Hospitality' – a topic that is the cornerstone of success in our field.
My guest, David Angotti, brings a wealth of experience and a unique perspective to the table. As a...
2024-01-1549 min
The Accommodation Show - Hospitality Success Series!2024: TRAVEL AND ACCOMMODATION TRENDS - Hospo's next chapterI managed to get the camera out last week whilst visiting Sydney on a work expedition and I’m excited to share with you my annual wrap-up. Once again I am diving into the top 10 predictions for travel and accommodation in 2024. It's an exercise I cherish; reflecting on the past and forecasting the future is not just a passion but a ritual that has consistently offered immense value to our community.
2023 has been a monumental year, especially with the rise of AI. This technological advancement has not only been a buzzword but a transformative fo...
2023-12-1810 min
The Accommodation Show - Hospitality Success Series!How to Identify the Best Property / AirBNB Management Company with Brooke Pfautz
🎧 Don't forget to subscribe!As someone deeply immersed in the accommodation industry, I often find myself navigating one of the most common queries from property owners: "Which property management company should I go with?" It's a question that resonates with many of us in this business, highlighting the pivotal role of trust and expertise in our field. This very topic is the heart of our latest episode, where we dive into the world of property management and reviews, unearthing insights that are both enlightening and essential for your journey.In a candid chat, I am joined by the rem...
2023-12-1033 min
The Accommodation Show - Hospitality Success Series!What Really Happens at Top Rental Industry Events? The inside scoop!Don't forget to subscribe!
I've just wrapped up an amazing episode where I got to chat with some of the best-connected folks in the accommodation industry! Think of it as your exclusive backstage pass to hear directly from those who've been to pretty much every significant conference and event out there.
Why is this a big deal?
Well, it's not just about attending; it's about the rich connections, the emerging trends, and the innovative strategies they've picked up...
2023-12-0352 min
The Accommodation Show - Hospitality Success Series!PPC FOR BEGINNERS - FACEBOOK ADS for STR and Hotels with Mike Denman
Does PPC actually work??? The answer is…..PPC can be a highly effective tool to enhance your property's online presence, especially in competitive markets (but how?). Our latest episode provides a comprehensive insight into how PPC can transform your marketing strategy, making it more targeted, efficient, and ultimately, more profitable.We're joined by Mike Denman, a maestro in digital marketing and advertising, who brings a wealth of knowledge and practical advice. His expertise in leveraging PPC for the accommodation sector is unparalleled, and his tips are straightforward and actionable, making them perfect for any accommodation business looking to up th...
2023-11-2644 min
The Accommodation Show - Hospitality Success Series!From Posts to Profits: Social Media for Accommodation
This week, joining us is the talented Kate Branch, who brings her unique blend of photography prowess and psychological insight to the table. Kate's expertise is particularly invaluable for the accommodation sector, offering a new perspective on strategic content creation and its power to amplify your brand's digital presence.Our guest, Kate Branch, brings a unique perspective to the table, combining her expertise in photography and psychology to improve the way we approach social media. In this episode, we discuss:00:00 - Elevating Hotel Marketing with AI and Social Media Insights05:50 - Harnessing Google Tools for Hotel Marketing10:20 - The...
2023-11-1835 min
The Accommodation Show - Hospitality Success Series!Hiring Staff, building a team, how to - with Steve Trover
I recently had the pleasure of interviewing Steve Trover, a visionary in the vacation rental industry, on The Accommodation Show. We delved into the art of scaling your business, a topic I believe is pivotal for anyone in the accommodation sector. Scaling isn't just about growth; it's about smart, strategic expansion that aligns with your vision and values. This episode is packed with insights that can transform your approach to scaling, making it a must-listen for anyone keen to elevate their business.
In this episode, we discuss:
00:00 - Introduction to Steve Trover and the World of Vacation Rentals
03:20...
2023-11-1342 min
The Accommodation Show - Hospitality Success Series!From Hosting to Building a Brand - Natalie Palmers successToday’s episode is one I have been looking forward to sharing with you all. I love tracking the journey of individuals that not only work in the hospitality industry, but share their journey, teach others what they are doing, and create a community & following along the way. I was so pleased to interview the vibrant Natalie Palmer, an accidental host turned vacation rental manager, who unveils her journey of using social platforms, particularly Instagram, to not just accentuate one’s Short-Term Rental (STR) business but to build a thriving community and a personal brand.
2023-11-0526 min
The Accommodation Show - Hospitality Success Series!Mastering Customer Service - managing 500 staff with Bruce Harkness🎧 Don't forget to subscribe!
What separates a good accommodation business from a great one?It's not just the thread count of your bed linens, the range of your breakfast buffet, the modernity of your rooms, or even the breadth of amenities like gyms and swimming pools. In today's episode, we delve into the alchemy of exceptional customer service and how it can transform the entire customer experience. We are diving deep into this topic because, in an industry where customer satisfaction is the bread and butter, a shift from merely providing services to creating mem...
2023-10-3039 min
The Accommodation Show - Hospitality Success Series!BOOST YOUR BOOKINGS - DAY 1 TRAINING - Revenue Management 101🎧 Don't forget to subscribe!
The world of accommodation is highly competitive, and every cent you can add to your bottom line counts. That's why our latest episode is kicking off with the first day of our 5-Day Revenue Management 101 Challenge. Our aim? To give you actionable insights and easy-to-implement strategies to elevate your revenue game. And to enrich our conversation, I've invited Richie from Pricelabs, a stalwart in the industry with a wealth of experience. You won't want to miss the nuggets of wisdom they're going to share.
...
2023-09-1708 min
The Accommodation Show - Hospitality Success Series!BOOST YOUR BOOKINGS - JOIN THE FREE REVENUE MANAGEMENT CHALLENGE!🎉 Are you an Airbnb host or a property manager looking to elevate your revenue game? You've come to the right place! 🎉
🔥 We are hosting a 5 day challenge with PriceLabs!
This is 5-day challenge designed to revolutionise your approach to revenue management. We're bringing in industry expertise with Richie Khandelwal from PriceLabs to guide you through actionable strategies to optimise pricing, enhance bookings, and skyrocket your income.
🕰️ When?
Starts 18th of September 2023!
🗓️ How Does It Work?
2023-09-1104 min
The Accommodation Show - Hospitality Success Series!5 KEY STRATEGIES TO INCREASE YOUR PROFITABILITY with Eoin LoftusToday, we're diving deep into the nitty-gritty of a topic that every accommodation business owner has on their mind but often struggles to perfect: profitability. You heard me right! We're peeling back the curtain on what it takes to run an accommodation business that doesn't just survive but thrives.
Eoin Loftus from Loftus Advisory shares five practical tips to help accommodation businesses fight rising costs, increase profits, and protect their bottom line, including updating your website, identifying top costs, setting targets and tracking KPIs, and recouping credit card surcharges. These tips can help businesses...
2023-08-2858 min
The Accommodation Show - Hospitality Success Series!Leveraging PR: A Guide for Accommodation Leaders with Jessica Gillingham
🎧 Don't forget to subscribe!
Today's episode, is one that I have seen bring huge value to operators that I work with. It is a topic which is often overlooked but could be vital to any thriving hospitality business – leveraging Public Relations (PR). In a world where online presence can make or break a brand, understanding how to utilise PR effectively can give you a competitive edge.
The subject of PR is so fascinating, not only because of its complexity but also because of its potential to amplify your business's presence and reputation. My guest, Jessica Gillingham, the founder and CEO o...
2023-08-2140 min
The Accommodation Show - Hospitality Success Series!Finding Your Path in Hospitality: Navigating the No Vacancy Expo with Brad LangtonThe accommodation industry is a kaleidoscope of opportunity, continually shifting and adapting to the needs of the modern traveller. This vibrant, ever-changing landscape demands innovation, creativity, and a willingness to evolve. That's why I'm thrilled to introduce you to our latest episode, focusing on the No Vacancy expo and why it's a must-attend event for anyone vested in the hospitality and accommodation sector.
Today's episode is more than a mere discussion on an industry event; it's a compass pointing to the future. With uncertainty in the market, the No Vacancy expo serves as a beacon for innovation, insights, and connections...
2023-08-0725 min
The Accommodation Show - Hospitality Success Series!Learning to scale with Dale Smith - from 1 property to £30 Million
Property management is more than bricks and mortar; it's an intricate symphony of insights, strategies, Key Performance Indicators (KPIs), and much more. Understanding the vital role that KPIs play, the importance of tracking your progress, and knowing when to pivot can make or break your success. This episode of the Accommodation Show unravels these mysteries, opening doors to possibilities that you may not have known existed.
Meet our guest, Dale Smith; A name synonymous with success in the property management world. With over 15 years of experience, Dale has carved a unique trajectory in property investment, development, and management. His...
2023-07-3041 min
The Accommodation Show - Hospitality Success Series!Building AI tools of the future - with Luca Zambello🎧 Don't forget to subscribe!
In this episode of The Accommodation Show, we are joined by the renowned entrepreneur and "AI whisperer," Luca Zambello, Luca is the co-founder and CEO of Jurny, a hospitality tech company offering SaaS-based management solutions for the modern traveller. Luca has a wealth of knowledge and resources around AI, ChatGPT, and prompt craft. We have a rewarding conversation on the benefits of using AI, such as improved efficiency and personalisation, and showcase real-life examples of successful AI integration in brand, guest experience and marketing efforts.
📋 Chapters!
2023-07-2429 min
The Accommodation Show - Hospitality Success Series!Mastering the Guest Experience: Expert Insights Await with Tyann MarcinkDon't forget to subscribe 👆
Today, we're diving into an area that truly deserves our attention but often gets overlooked – ‘Touchpoints’ - the numerous interactions within your guest’s journey. When we're deep in the hustle and bustle of hosting and managing, we can easily miss fleeting yet meaningful moments that make up a guest's complete experience.
📋 Chapters!
00:00 How Many Guest Touchpoints Do You Have With Your Guest:Optimizing Your guest Touchpoints/Communication Touchpoints to Master Before, During, and After Your Guests’ Stay
02:20 Introduction and...
2023-07-1743 min
The Accommodation Show - Hospitality Success Series!Setting a Gold Standard - why it important in your businessDon't forget to subscribe
Welcome to today's episode where we dive deep into the heart of a paramount question: How can your business cultivate a Gold Standard of Hospitality synonymous with trust? 🏨
Just as customers place their trust in friends and family, they look for the same from businesses. They long for connection and confidence in the businesses they engage with. As a business owner, it is your mission to instill a sense of trust, convincing your customers that their best interests are your priority. 🤝
But...
2023-07-1035 min
The Accommodation Show - Hospitality Success Series!Take a STRIVE towards Success: Discover the Power of Networking & Learning!
Welcome to another enriching episode of the Accommodation Show! Today, we delve into the power of networking events in the accommodation business, with a special focus on the upcoming STRIVE conference. You'll hear about the immense value such events can bring to your enterprise, insider tips for elevating your business operations, and a fantastic offer from industry leader Julie George. Tune in to learn why STRIVE could be your next big step towards success. Don't miss this episode - it's brimming with insights that can reshape your approach to your business. Enjoy the show!
Chapters:
0:00 - Welcome to the...
2023-07-0225 min
The Accommodation Show - Hospitality Success Series!Driving Direct Bookings by working with the community: A Night in Nashville
🎧 Don't forget to subscribe!
Looking to give your business a boost while simultaneously fostering a sense of unity in your local community? Well, my friends, we might just have the perfect solution right here. Enter the world of community events and festivals - a powerful tool for not only bringing people closer but also shining a spotlight on your locale as an inviting destination. Of course, orchestrating such an event involves strategic planning and careful execution.
📋 Chapters!
00:00 Driving Direct Booking Business working with the community: A Night in Nashville In Orange 🎉
01:49 Intro and background to Tim Mortimer and BNB Made Easy...
2023-06-1131 min
The Accommodation Show - Hospitality Success Series!Ready, Set, Brand 🚀 Branding That Means Business With Amber Hurdle🎧 Don't forget to subscribe!
Ready, Set, Brand 🚀
Our guest on the Accommodation Show, this week is a seasoned brand architect and a renowned marketing expert, at the top of her game, Amber Hurdle. In this insightful episode, Amber walks us through how she views brand strategy, the principles she uses to build brands, create memorable guest experiences and to inspire her teams to success. We outline all the steps you need to follow to craft an authentic brand narrative that will help you get noticed, remembered and yield results. 💯
Show Links
LinkedIn:http://www.linkedin.com/in/theamberhurdle
Facebook: https://w...
2023-06-0446 min
The Accommodation Show - Hospitality Success Series!Lesson 1 - Context is key (AI CHALLENGE PART 2)Today, we delve into the pivotal role of "context" in AI. Here's the key takeaway: The richer the context you provide these AI tools, the more meaningful your questions become, and thus, the more insightful their responses. We'll put Google's Bard and Chat GPT-4 under the microscope, assessing their capabilities and performance in real-world situations such as generating compelling social media posts.
What does today's episode have in store?
Unpacking the power of context in AI and its significance.
Comparing AI contenders like Google's Bard and Chat GPT-4.
Exploring the contributions of key industry players in AI, including Google...
2023-05-2811 min
The Accommodation Show - Hospitality Success Series!Cracking the Code of Direct Bookings: Strategies for Success with Jenn Boyles
🎧 Don't forget to subscribe!
The importance of booking direct is always going to be a favourite topic of mine because it is a fundamental piece to the bottom line and the holy grail of improving guest experience. By bypassing intermediaries and connecting directly with hosts, guests can enjoy a more personalised experience, better pricing, enhanced communication, and a stronger sense of trust and reliability. 👥
On the podcast today, we’re are joining forces with one of my favourite book direct ambassadors, Jenn Boyles. The wonderful Jenn and I sit down to unpack the full book direct strategy toolbox. We talk abo...
2023-05-2142 min
The Accommodation Show - Hospitality Success Series!Digital Guides for your Hotel or STR! Why it is critical! with Roger Graham
🎧 Don't forget to subscribe!
In an era of rapid digital transformation, the hospitality industry stands poised on the brink of a monumental shift. The future of hotels, motels, and short-term rentals will be profoundly influenced by the rise of digital technology and it is critical to keep on top of them.
There will be many technologies that will be expected and digital guides will provide guests with instant access to a wealth of curated information, they will not only enhance guests' experiences but also increase the efficiency and profitability of hospitality businesses.
As the industry moves towards this digital fro...
2023-05-1538 min
The Accommodation Show - Hospitality Success Series!How to build and sell a property managment business with Heather Bayer
Celebrating success and interviewing accomplished business people is truly inspiring, and today's podcast episode is no exception! We dive into the world of property management businesses, discussing the importance of great business partners and the various aspects that contribute to success. 🎉
Our guest, Heather Bayer, shares her insights and experiences in building and selling a successful property management business and then selling it. From finding the perfect partner with complementary skills to preparing your business for a profitable sale, Heather covers all the essential steps and challenges you might face.
📋 Chapters!
00:00 How to successfully build and sell a property manage...
2023-05-0842 min
The Accommodation Show - Hospitality Success Series!Is Your Revenue Management up to Scratch? With Melissa Kalan! 🌍🎧 Don't forget to subscribe!
The ultimate goal for every property and hotel manager is to attain optimal profitability consistently. In the accommodation sector, the objective is to maximise both the number of bookings and the revenue per booking for properties and hotels alike. This involves striking a delicate balance between supply and demand, allowing you to set competitive prices without sacrificing business to rival establishments. Failure to effectively manage this balance can result in vacant properties or hotel rooms, or underpriced rentals, ultimately leading to lost revenue.
To ensure con...
2023-05-0133 min
The Accommodation Show - Hospitality Success Series!0 to 140 properties in 4 years: How to Go From Host to Hospitality Brand with Tim MortimerScaling a small business is crucial for a variety of reasons, including capitalising on market opportunities, attaining economies of scale, attracting leading talent, strengthening brand recognition, and building resilience against economic fluctuations. Furthermore, consistent growth can bolster investor confidence, stimulate innovation and adaptation, afford a competitive advantage, and enhance the company's valuation. In the end, business expansion contributes not only to the enterprise's long-term success but also provides a sense of personal satisfaction and achievement for entrepreneurs.🚀
📋 Chapters!
00:00 0 to 140 properties in 4 years: How to Go From Host to Hospitality Brand with Tim Mortimer
03:14 Intro to Tim Mortimer and BnB Made E...
2023-04-2445 min
The Accommodation Show - Hospitality Success Series!Meet the STR legends of Australia - trends, insights and tips from the leaders🎧 Don't forget to subscribe!
To kick us off - I am pleased to bring you the podcast and replay of STR Legends AUSTRALIA. We learned a lot through our last live event with the USA STR legends and I had many reach out asking for the Australian perspective. As we all know, Australia punches way above its weight in hospitality, management and investment. So this week we’re taking the STR Legends to a whole new level with top Australian thought leaders in our industry who are operators, service providers and property managers and most importantly excited to share their...
2023-04-171h 12
The Accommodation Show - Hospitality Success Series!Doubling your direct bookings with better call handling - with Doug Kennedy
🎧 Don't forget to subscribe!
Welcome to this week's episode of The Accommodation Show, where we dive into the often-forgotten art of taking phone calls. In a world where digital communication reigns supreme, picking up the phone and providing immediate customer service can make a significant impact on your business. Every call represents an opportunity to connect with potential guests, provide valuable information, and even secure a booking on the spot. In this episode, we explore the best ways to handle inbound calls, increase revenue, and improve customer satisfaction. 📞
📋 Chapters!
00:00 Doubling your direct bookings with better call handling - with Doug Kenn...
2023-03-2734 min
The Accommodation Show - Hospitality Success Series!Maximising Instagram's Potential for Your Business: Best Practices and Insider TipsToday is the day - our third and final episode of the Insta-success series of The Accommodation Show, we dig deeper into the ins and outs of using Instagram like a pro.
Once again, I have the pleasure of being joined by our three-time guest, Paul Anderson, an expert in social media marketing for hospitality businesses. He has the marketing tips (that actually work) that you can use to milk Instagram for all that it’s worth. Throughout the conversation, we covered a range of "how-to" questions that many businesses may have about using Instagram to promote th...
2023-03-2047 min
The Accommodation Show - Hospitality Success Series!The Shortzy Awards - They can take your business to the next level!🎧 Don't forget to subscribe!
It’s awards season, yeap that time of the year again!🏆
As an accommodation owner or host, attending awards ceremonies can be a fantastic way to gain recognition for your hard work and dedication to providing outstanding guest experiences. Not only can it boost your reputation and attract new business, but it can also be a wonderful opportunity to connect with other professionals in the industry and learn from their experiences.
So, here's the question for our podcast listeners: Have you ever attended an awards ceremony or entered your business...
2023-03-1325 min
The Accommodation Show - Hospitality Success Series!Instagram - why is it the best social media platfrom for direct bookings? Part 1 with Paul AndersonIn this first episode of our Instasuccess series, we'll be delving into the power of Instagram for businesses, specifically within the accommodation industry. With over one billion monthly active users and 500 million daily Instagram Stories users, Instagram is a crucial marketing tool that can help you connect with potential and current guests, build long-term relationships, and ultimately increase your direct bookings and revenue. However, simply having an account and posting regularly is not enough to ensure success. To maximize Instagram's potential, we've brought in an expert in consumer psychology and content marketing, Paul Anderson, who has a personal relationship...
2023-02-2633 min
The Accommodation Show - Hospitality Success Series!Short-Term Rental Trends USA 2023: Insights from Industry Leaders (LIVE)
By popular demand, this episode of The Accommodation Show was put together from a live session called STR Legends Live USA, where I had the honor of hosting a group of amazing industry leaders. I was humbled to have such an all-star lineup of guests, including Richie Khandelwal, Brooke Pfautz, Dennis Goedheid, Alex Husner, and Stacey St. John.
During the session, we had an engaging and thought-provoking discussion about the latest trends, tools, and tactics driving success in the short-term rental industry in the USA. We covered a range of topics, from guest experience...
2023-02-201h 14
The Accommodation Show - Hospitality Success Series!The Key Components of a Successful Upsell Strategy with Annie Sloan - The Host Co🎧 Don't forget to subscribe!
Have you considered what value a mobile tattoo artist can add to your upsell strategy?
In our industry, upselling can be a powerful tool to increase revenue and enhance guest experience. By offering guests upsell options that add value to their stay, you can not only boost your profits but also create loyal customers who will return again and again. The key to successful upselling is to focus on adding value to the guest's experience and not just trying to sell more products. However, upsells can be tricky… Focus on the incor...
2023-02-1333 min
The Accommodation Show - Hospitality Success Series!Finding the Hidden Gems: Choosing the Most Profitable Short-Term Rental Markets with Erica Muller
In this episode, we dive deep into the world of short-term rental investing and share with you valuable insights to help you start your business with the end in mind, analyze a property for due diligence, understand the pros and cons, and factor in seasonality for maximum revenue and profit.
We also share how to scale your portfolio faster, use the right systems to manage your properties, and explore the benefits of using Vrolio to boost your business.
📋 Chapters!
00:00 Maximizing Return on Investment: A Comprehensive Guide to Investing in Vacation Properties
2023-02-0639 min
The Accommodation Show - Hospitality Success Series!How to save up to 70% on your STR setup! with Jeff Iloulian from HostGPODon't Forget to Subscribe! 📺
Are you tired of constantly struggling to keep up with the rising costs of amenities for your short-term rental properties? 💰 This week on The Accommodation Show, we're hitting the ground running with a value-packed episode that will help you save big on furniture and amenities for your units. 🚀
Our Facebook community member shared that one of their biggest challenges is the cost of amenities, especially with inflation on the rise. But what if we told you there's a way to save up to 70% on furniture and amenities for your short-term rental propertie...
2023-01-3034 min
The Accommodation Show - Hospitality Success Series!Strategies for Increasing Hotel Revenue and Profitability - PRACTICAL ADVICE with Barry RobinsonDon’t Forget to Subscribe!
Welcome back to the accommodation show, season 9!
I am beyond excited to be back and let me tell you, this year's guests are going to be game-changers for the industry. We have an incredible line-up of experts from some of the most successful hotels and resorts, as well as tech companies and marketing professionals, all ready to share their invaluable insights and help you take your accommodation game to the next level! Trust me, this season is not one to be missed! You will learn the latest trends, strategies and techniques to boost your revenue an...
2023-01-2432 min
The Accommodation Show - Hospitality Success Series!How to scale to 7000 properties with Steve Milo from VTripsDon’t Forget to Subscribe!
So you’ve made the decision to grow your business – congratulations! Now get ready for the next challenge: how to scale your business for maximum growth. Even if you manage to acquire more property, and fill all your rooms, you’ll soon have another problem: you have to deliver an exceptional experience to all those new guests. By focusing on scaling rather than merely “improving your company’s profitability”, you can generate greater revenue without ramping up costs or diminishing the guest experience along the way. If you want to scale your business into...
2022-12-0445 min
The Accommodation Show - Hospitality Success Series!The Airbnbust - is it really coming? with Dennis from CasiolaDon’t Forget to Subscribe!
“My bookings are down!” Is there an Airbnbust coming?
If you run an accommodation, you’ve probably heard this line in recent months. Or maybe you’ve even said it yourself. The sentiment was captured in this viral tweet that popularized the term #Airbnbust, referring to a perceived decline in the popularity and feasibility of short-term rentals.
It’s more complicated than that, though.
Don’t worry—we have the answers you’re looking for. Today's guest Dennis Goedheid, CEO of Casiola has been in the biz since Airbnb start...
2022-11-2738 min
The Accommodation Show - Hospitality Success Series!The why? How? Who? of conferences! Australian's punching above their weight with Julie George.Don’t Forget to Subscribe!
As you have read and maybe have been seeing on socials, we had a big conference stretch! From Australia’s to Miami, we attended the Here To Stay Conference, No Vacancy expo, The Book Direct Show and VRMA conference, and had a blast along the way. A record attendance, a record number of industry leaders, and a record number of educational sessions made for great discussions. The conferences were huge—it was an amazing experience and I learned a lot of new things, met a lot of new people...
2022-11-2138 min
The Accommodation Show - Hospitality Success Series!How to use data to find the best STR investment opportunities with John Bianchi - Point AnalyticsDon’t Forget to Subscribe!
In this episode, I had the pleasure of a sit down with Jonh Bianchi, founder of Point Analytics, and geeked out over how data analytics is being applied in the hospitality industry to create operational efficiencies. We also took a deep dive into the fundamentals of revenue strategy and how his platform, Point Analytics helps property owners understand their markets and how to grow and increase their revenue. We also discuss some of the specific project areas where analytics can be applied and how teams can work together across the...
2022-11-1426 min
The Accommodation Show - Hospitality Success Series!Adjusting for Inflation: Should You Raise Your Room Prices? with Glen Boultwood from Serene CapitalAdjusting for Inflation: Should You Raise Your Room Prices? with Glen Boultwood from Serene Capital
Don’t Forget to Subscribe!
Inflation is here and it is impacting us all! Inflation rates have grown faster than anyone would have predicted and there is no sign of significant abatement. With bottlenecked supply chains, record demand, and plummeting asset prices, prices for goods and services are steadily rising, and that includes the cost of running your accommodation. But how should this affect your pricing? Where do we go from here?
To take a closer look at th...
2022-10-3143 min
The Accommodation Show - Hospitality Success Series!Hotel and Short Term Rental Photo Hacks for More Bookings; The Hotel Photographer Mauro RischIf you’ve ever scrolled through Instagram and found yourself in a daze of dreamy hotel suites in exotic locations – then you’ve probably come across Mauro Risch, also known as The Hotel Photographer. In today’s episode of the podcast, we offer a taste of photographic insight from an industry great, who is one of Australia’s most sought-after hotel photographers with a keen sense of style and an eye for seeing great angles.
What we cover in this episode:
-Why it is essential to have good photographs of your property.- How to stage y...
2022-10-2333 min
The Accommodation Show - Hospitality Success Series!EASY STEPS TO WIN BUSINESS AWARDS! with Annette DenshamDon’t Forget to Subscribe!
And the award goes to…you!
Have you imagined becoming an award-winning business? Wondered what it takes to win an award or been amazed by how some businesses keep winning business awards year after year?
There are many benefits to winning industry awards.
Awards bring credibility.
An award is a third-party endorsement.
It looks good on the company “CV”.
It’s great for raising the profile of your business.
And it’s excellent for team morale.
We talk about the benefits...
2022-10-0335 min
The Accommodation Show - Hospitality Success Series!STR Investment - how to find the right investment property - You'd be silly to miss this.Don’t Forget to Subscribe!
This week is all about innovation! Many of you work in different segments of the accommodation industry, from tech through to running some of the biggest hotels. Over the past 20 eyras we have seen a huge change in the industry due to the internet, smartphones, review platforms, OTAs and now of course Airbnb… I won’t even go into the impacts of Covid.
How do you know if a location is ripe for short-term rental investment? What is the best way to research the neighbourhood, types of gue...
2022-09-2634 min
The Accommodation Show - Hospitality Success Series!How to Grow your STR business - attend HERE TO STAY 2022Don’t Forget to Subscribe!
Today we talk about our very own, ASTRA HERE TO STAY conference that will be held in Queensland in October. It is Australia’s first STRA conference run by the industry for the industry. It will be the first truly independent national conference and networking event for hosts, owners, managers, and stakeholders of the STRA industry in Australia. With 30+ top-notch expert speakers, more valuable content than ever before, networking opportunities, a trade exhibition, and a cocktail gala, ASTRA’s annual short-term rental conference is the easiest way for newcomers and in...
2022-09-1926 min
The Accommodation Show - Hospitality Success Series!Guaranteed Ways To Get More Bookings - Proactive rather than reactive with Andrew McConnellDon’t Forget to Subscribe!
In this episode, we will guide you on how to get the guests to understand not just what you do, but what problems you solve. We discuss how to help guests recognise that they need what you offer, which in turn helps to create demand for your business.
If you do it well, demand generation can create awareness with your desired audience, deliver more qualified leads to your sales funnel, and help link your marketing efforts to revenue. An ideal strategy will help optimize the number of bookings you generate, wh...
2022-09-0538 min
The Accommodation Show - Hospitality Success Series!How to make more money from your hotel or airbnb - with Marc HostovskyDon’t Forget to Subscribe!
I love seeing the hospitality industry evolve as technology and consumer expectations change. Predicting what is coming is part of the work that I do with my team. We are constantly looking at what technologies are coming into the market, and also how they might affect the way consumers interact with your businesses.
This week's episode examines more changes that are coming, so listen up!
📋 Chapters!
00:00 Guaranteed way to make money from your hotel or airbn...
2022-08-2934 min
The Accommodation Show - Hospitality Success Series!Why You MUST attend THE BOOK DIRECT SHOW MIAMI!It is event season! And I am excited to talk about some of the events that I will be speaking at and attending. If you are looking for top level events that you should attend, there is something for everyone.
You’re in for a treat this week! In this A-ha moment episode, Damian Sheridan, the founder of The Book Direct Show, and I sit down and talk about our trip to Miami and of course why you should get on the Book Direct Show bandwagon if you haven't already. (Book Direct Mode = On - ibooked.online). I’...
2022-08-1824 min
The Accommodation Show - Hospitality Success Series!How to sell a hotel - how to sell a business and prepareDon’t Forget to Subscribe!
Selling a business is no walk in the park – it’s a complex and time-consuming undertaking. While the sale of every business is unique, the fundamentals are the same, and there are well-established steps you can take to find the right deal, not just for selling but for buying as well. The more prepared you are, the more likely you are to maximize profits.
You might not be selling today, but when is the right time to start preparing?
The answer is now!
Topics we cover...
2022-08-0136 min
The Accommodation Show - Hospitality Success Series!Tech Stack Revealed - Short Term Rental/Airbnb Technology you MUST haveWelcome to a great episode of The Accommodation Show. We’ve jammed this week’s podcast full of value and actionable knowledge and I can’t wait for you to have a listen!
One of the most frequently asked questions is ‘what technology is everyone using’.
Today as part of our REVEALED series - we will be revealing the full tech stack of a rapidly growing STR business - The Urban Butler.
With most companies putting digital-first strategies into play, the power of technology is hard to ignore. As a business owner or manager, i...
2022-07-1839 min
The Accommodation Show - Hospitality Success Series!HOW TO GET MORE DIRECT BOOKINGS BY BECOMING A DESTINATION MUST LISTENDon’t Forget to Subscribe!
In an industry as competitive as hospitality, finding a way to stand out from the crowd is imperative. Whether it’s luxurious rooms, breathtaking views, or a perfect location, every successful accommodation operation offers something special—winning the loyalty of guests looking for a place to stay while enjoying the destination. But what if you went a step further? Instead of just accommodating travelers while they explore your locality, make your property THE DESTINATION in and of itself. Not only will you stand out from the competition, but you’ll have excellent social media fodder and more...
2022-07-1131 min
The Accommodation Show - Hospitality Success Series!Hotel Loyalty Program Secrets to Sucess with Richard CrawfordDon’t Forget to Subscribe!
The best customer is a loyal customer…
But far too often, we choose to focus on attracting new customers, whilst not looking after previous ones.
Understandably, you want to grow your customer base. But how do you keep hold of the people who are more likely to buy from you again? One solution is to create a customer loyalty program that rewards those guests who return and encourage them to spend even more.
But how do you create loyalty?
Top things that we cover in this e...
2022-06-2048 min
The Accommodation Show - Hospitality Success Series!How do you build an accommodation brand with mixed inventory? with Brett SalterOne of the most common issues that we have is knowing how to scale our portfolio and this week I want to focus on brand! Having a strong, consistent brand, across a diverse portfolio of properties is complex, challenging and often hard for our guests to understand.
So how did Nightcap hotels do it?
Top things that we cover in this episode:
Brett’s insight on how to successfully build a brand.
The importance of focusing on sustainability rather than scalability alone
Replicating your processes, while staying consistent with...
2022-06-0639 min
The Accommodation Show - Hospitality Success Series!Maximising profits using tech in 2022! Tech on their iphone/android!It’s Monday and we have another episode of The Accommodation Show to keep you thinking of ways you can improve your business through the week!
Remember when you got your first smartphone and downloaded every single app that sparked your interest, only to find that you would delete them shortly after? Fast forward ten years, and due to the sheer number of apps and companies marketing them, they’ve slowly morphed into something we’ve grown tired of, rather than enthusiastic about. This is how the term ‘app fatigue’ came about. So what are your tech options for guests without dow...
2022-05-2442 min
The Accommodation Show - Hospitality Success Series!Stay, Work & Explore with Selina - why you need to stay with Selina.Don't forget to subscribe!
Where will your next adventure take you?
Today on The Accommodation Show, our next adventure leads us to find the perfect work-life balance as we explore coworking accommodation spaces. 🧘
With location independent jobs on the rise, particularly in the wake of the Covid-19 pandemic, more people are finding themselves free from the restraints of a 9-5 desk job and can design their lives based on new paradigms. Co-living and co-working and by extension co-adventuring are expected to see continued expansion in t...
2022-05-1737 min
The Accommodation Show - Hospitality Success Series!Mastering Negotiation in Business: All the hacks with Sam TrattlesDon’t Forget to Subscribe!
This is another episode of The Accommodation Show which I know will bring you HUGE VALUE in your business. Whether it's with your suppliers, stakeholders or colleagues on your team, negotiation is a skill that we use nearly every day and your approach can make a huge difference in your business.
Additionally, we have a competition for you to get a copy of Sam’s latest book ‘Negotiate your worth’! Check out more below.
Not everyone is born with innate neg...
2022-05-0941 min
The Accommodation Show - Hospitality Success Series!What Is Shaping The Future Of The Accommodation Industry with Caspar SchmidtThe world is undergoing a major economic shift, which is having dramatic impacts on the hospitality industry. The only way to see continued success is to prepare for these inevitable changes. So what’s coming up in hospitality in 2023, 2024, and beyond? Where should you put your money and be prepared for? What do the next 2 to 5 years look like?
In today's episode, we talk to hospitality Guru, Collections Casper Schmidt from QCC who has over 25 years of hospitality experience. He is a hotel branding expert, a pre-opening specialist, and has many years of experience in operating and lead...
2022-05-0237 min
The Accommodation Show - Hospitality Success Series!How to build more wealth with property in 2022Don’t Forget to Subscribe!
Smart investors stay ahead of the game by buying low and selling high. Now is not a bad time to be an investor, as real estate prices are skyrocketing all over the world! But it's easy for emotions to get in your way when you're faced with making such big financial decisions - we know this because many people make poor choices based on how they feel rather than what will actually work out well financially speaking (and sometimes even emotionally).
If that sounds like something familiar then you wi...
2022-03-2834 min
The Accommodation Show - Hospitality Success Series!Using tech to help prevent DISASTER in your accommodation businessWe've all heard the stories of a party gone wrong. There are so many "what ifs" that go through our heads on how it could've been prevented. Well, there is a solution for all accommodation hosts and managers and that solution is noise monitoring.
In this episode, I'm joined by a very passionate member of our community, Michael Goldin, who talks about what noise monitoring is, why it’s a crucial tool for your business, and how you can stop parties from happening in the first place. He also gives great insights on guest communication, particularly, how to...
2022-03-2135 min
The Accommodation Show - Hospitality Success Series!How to exit from an Accommodation or Short Term Rental businessDon't forget to subscribe!
Let's face the truth - everyone exits at some point. Those that plan for it, do much better.
Your business should always be "For Sale" or ready for an exit. Not necessarily because you actually want to sell, but because when you treat your business as if it were "For Sale" you have the incentive and focus to make sure it's running efficiently and profitably. But more than that, a well-designed exit strategy is just good business strategy as it is a guidepost for effective decision-making in your business.
...
2022-03-1451 min