Shows
Awkward SilencesSpecial Release! Research Ops 2.0, Episode 1: The Evolution of ResearchOpsIn just 10 years, ResearchOps has transformed from an obscure Silicon Valley speciality into a vibrant global profession. Despite economic headwinds, ResearchOps roles are emerging across industries far beyond tech, and the field is evolving at breathtaking speed. But where has it come from, and where is it going?In this five-part audio documentary series, Kate Towsey of Cha Cha Club explores the past, present, and, most important of all, the future of ResearchOps. Each episode features the voices of Cha Cha Club members, senior research leaders, and the smart minds behind User Interviews. This episode features insights...
2025-08-1943 min
AI 4 UX with John Whalen, PhDAI in Participant Recruitment is Transforming UX Research - Interview with Basel Fakhoury, User InterviewsBasel Fakhoury, Co-Founder and CEO of User Interviews, discusses how User Interviews’ AI-powered platform and integrations enable faster participant recruitment and AI’s potential to democratize research workflows and increase the ROI of user insights.
Learn more about User Interviews: userinterviews.com/
Episode Summary: https://www.brilliantexperience.com/blog/ai-in-participant-recruitment-is-transforming-ux-research
“AI for UX” is a space to consider the future of user experience (UX) research with artificial intelligence (AI), brought to you by Brilliant. Join us as we interview leaders and founders of some of the most popular AI tools for UX research. Be sure t...
2025-03-2132 min
High StakesInside VC: From Services to SaaS | Basel FakhouryWhat would you do if you spent two years working relentlessly on a startup idea only to realize no one wants it? That’s exactly what happened to Basel Fakhoury before he and his co-founders scrapped their first business and pivoted to User Interviews, a platform that has now raised $45 million in venture capital. In this episode of High Stakes, Paige Soya sits down with Basel to break down what it really takes to raise money from VCs, from navigating rejections to mastering the fundraising narrative. They cover the art of building investor relationships (spoiler alert: it’s a long...
2025-03-1342 min
Data Gurus Podcast | Insights on Business Strategy, Mergers and Acquisitions, Market Research & Data CollectionCreating Value-Added Research Systems with Basel Fakhoury of User InterviewsOn this episode, host Sima Vasa welcomes Basel Fakhoury, CEO and Co-Founder of User Interviews, for an enlightening conversation about Basel’s work in improving data acquisition specificity.
During their conversation, Basel and Sima discuss:
- Using data to uncover needs in the market to better cater products and services to a particular niche.
- The lessons Basel and his team learned from their first failed startup, and how that experience helped build User Interviews.
- How finding the right survey respondents, rather than using a random sample, can provide more substantive and relevant data.
- Why AI is an ai...
2023-10-0319 min
Cool Companies You Should Know (by Career Club)Cool Companies You Should Know - User InterviewsUser Interviews has raised over $16MM to help companies like Spotify, Adobe, and Amazon get lightning fast insights to drive their businesses. With 60K+ studies under their belt, User Interviews believes fast access to quality participants is the key. Join Bob Goodwin from Career Club and Basel Fakhoury, CEO of User Interviews, to learn more about what makes their solutions unique, the company culture they are building, and the kind of talent they are actively recruiting for.
2022-04-2234 min
Career Club Live with Bob GoodwinCool Companies You Should Know - User InterviewsUser Interviews has raised over $16MM to help companies like Spotify, Adobe, and Amazon get lightning fast insights to drive their businesses. With 60K+ studies under their belt, User Interviews believes fast access to quality participants is the key. Join Bob Goodwin from Career Club and Basel Fakhoury, CEO of User Interviews, to learn more about what makes their solutions unique, the company culture they are building, and the kind of talent they are actively recruiting for.
2022-04-2234 min
CHURN FMEP 133 | Basel Fakhoury (User Interviews) - Transitioning from a transactional to a subscription pricing model: How it affects customer retention.Today on the show we have Basel Fakhoury, CEO & Co-founder of User Interviews.In this episode, we talked about what drove Basel to user research and why research participant recruiting specifically, how the team validated that "User Interviews" was the biggest pain point, and then Basel shared their process of idea exploration and how they invalidated their ideas, before reaching that AHA moment. We also discussed the importance of marrying qualitative research with data analysis, how moving from a transactional to a subscription model affected churn, and we then dove into their pricing research strategy and...
2021-09-2930 min
Reel Talk: The Customer Insights Show042: How fast research helps companies increase revenueSpeed matters in market research. You’ve heard us say that before. I'm joined by Basel Fakhoury, CEO at User Interviews, to discuss how to move faster with your qualitative research on today's episode.
Join us.
2021-08-2434 min
Awkward Silences#67 - Growing a UX Research Startup with Basel Fakhoury of User Interviews and Benjamin Humphrey of DovetailIn this special episode, two UXR CEOs geek out about their work, the challenges of building tools for user researchers, and the future of UX research tools.This week we’re mixing things up a bit. Basel Fakhoury, CEO and cofounder of User Interviews, and Benjamin Humphrey, CEO and cofounder of Dovetail, braved transpacific timezone scheduling to chat about starting a company in the UX research space, what their teams are working on now, and what they think the future holds for user research tools.Their conversation is available as...
2021-05-1837 min