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Veterinary Viewfinder PodcastVeterinary Viewfinder PodcastRegulation Without Representation? Why Credentialed Vet Techs Need Seats on State Veterinary BoardsCredentialed veterinary technicians are pillars of modern veterinary care, but in most U.S. states, they’re excluded from the very boards that govern their profession. This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, break down why this lack of representation is not just outdated, it’s dangerous for workforce development, public health, and the long-term sustainability of veterinary medicine. Beckie shares that only 20 U.S. states have even one credentialed technician on their state veterinary medical board, and even then, some are not voting members. She highlights how token roles can feel more perf...2025-07-3030 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastAre Vet Techs Nurses? Why the Internet Erupted—and What the Real Debate Is AboutA viral video from a popular “human nurse” influencer asking if veterinary technicians are “nurses” recently sparked a social media firestorm, but the outrage may be missing the real issue. In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, go beyond the headlines to explore what’s truly at stake in the “vet nurse” debate: professional identity, title protection, and the public’s understanding of veterinary medical roles. While thousands weighed in online, some supporting the comparison, others fiercely rejecting it, Ward and Mossor ask whether these internet debates are distracting from the bigger, systemic problem...2025-06-1830 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastAre Vet Teams Losing Touch? What Happened to Sharing Journals and Learning Together?Remember when veterinary break rooms were covered in highlighted journals and sticky notes that said “READ THIS”? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor explore how our learning habits have changed and what this means for clinic culture. Are we still learning together… or just scrolling solo? In this thought-provoking episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, explore how veterinary professionals consume and share clinical knowledge in today’s fast-paced, digital-first world. Gone are the days of dog-eared journals in the break room and article clippings on the clinic f...2025-05-2122 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastThe Good, Bad, and Ugly of National Veterinary Technician Week 2024In this week's episode of "The Veterinary Viewfinder," Dr. Ernie Ward and registered veterinary technician Beckie Mossor tackle an unexpectedly tough topic: the controversy surrounding National Veterinary Technician Week. While this week, from October 13 to 19, is dedicated to celebrating the tireless efforts and vital contributions of credentialed veterinary technicians, not everyone is on board. Beckie shares her perspective on the growing divide within the veterinary community regarding how—and whether—this week should be celebrated. Some argue that National Veterinary Technician Week isn't being properly recognized, while others are even refusing to participate altogether. Dr. Ward and Beckie discuss these issu...2024-10-1626 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastLicensing Loophole: Florida's Veterinary CE Exemption - How Did It Happen?In this episode of The Veterinary Viewfinder, we dive into the recent legislative change in Florida, where Governor Ron DeSantis signed Senate Bill 382, exempting the Board of Veterinary Medicine from continuing education requirements. Co-hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, discuss the implications of this decision, how it could impact veterinary professionals across the country, and the lessons we can learn. Tune in to explore the potential effects on veterinary practice and the broader industry, and join the conversation about maintaining standards and staying informed in a rapidly evolving field. On May 17, 2024, Governor Ron DeSantis signed Senate Bill 382...2024-06-0529 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastThe 7-Year Crash: Celebrating Our 7-Year Anniversary from the Hospital!This week, Dr. Ernie Ward and Beckie Mossor, RVT, celebrate seven years of never missing a weekly podcast - from the hospital! Viewfinders, tune in to learn why Beckie has been hospitalized for the past three weeks! Hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, update us on the past three weeks of Beckie’s life after the accident and reflect on the previous seven years of podcasting. I’m not crying; you’re crying. Viewfinders, thank you for your loyal listening over the past seven years (365.29 weeks). We’re proud to share our thoughts with you each week and are...2023-11-2919 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastHoliday Gratitude - How Being Thankful Can Help You Survive This Holiday SeasonIt’s Thanksgiving in the United States this week, and that means the holiday season has begun. Besides family, food, and fun, the holidays can also bring stress, anxiety, and dread. This week, we’re joined by Liz Hughston, MEd, RVT, LVT, CVT, VTS (SAIM, ECC) to discuss tips and tactics to help you survive the holidays with a smile. Host Dr. Ernie Ward is missing co-host Beckie Mossor, MPA, RVT, as she is recovering from an accident. Beckie is doing well, and we’ll share the full story soon. Meanwhile, drop her a “Get Well Soon” message on our socials or...2023-11-2226 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastNational Veterinary Technician Week is Oct 15-21, 2023This year marks the 30th anniversary of National Veterinary Technician Week! We’ve got the President-Elect of the National Association of Veterinary Technicians in America (NAVTA), Beckie Mossor, RVT, to tell us what you need to know and do! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, discuss this year’s National Vet Tech Week theme, “Pearls of Wisdom,” and what it means to them. Our hosts share their top tips for celebrating your registered veterinary technicians and how you can avoid practice drama over not observing others. Yes, we go there. Dr. Ward shares his tips on using social media to...2023-10-0429 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastVeterinary Giving Tree 2023 - How You Can Help Your ColleaguesIt’s time to start thinking about how we can help our veterinary colleagues in need! This week, we discuss the Veterinary Industry Giving Tree, how to nominate a coworker in need, and how to help! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, review Beckie’s amazing non-profit created to help our needy colleagues, the Veterinary Industry Giving Tree (www.veterinarygivingtree.com/). Beckie reviews the origin of the Veterinary Industry Giving Tree, how many veterinary professionals they’ve helped, and how you can either receive financial assistance or donate to the cause. Viewfinders, if you’re able, donate to this vet...2023-09-2021 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastWho Decides What To Buy? Veterinary Team Decision-Making For Software and Equipment PurchasesWho would guess that choosing a software subscription or medical equipment could cause division and disharmony within a veterinary practice team? Join Dr. Ernie Ward and Beckie Mossor, RVT, in The Veterinary Viewfinder's latest podcast episode: "Who Decides What To Buy? Veterinary Team Decision-Making For Software and Equipment Purchases." This week our hosts delve into the critical aspect of choosing software and equipment in the veterinary world and discover the thought process behind these crucial decisions. With expert insights from Dr. Ernie Ward and Beckie Mossor, RVT, this episode sheds light on the complex dynamics of veterinary team decision-making and...2023-07-2627 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastAdvice for Aspiring Veterinary Writers, Speakers & InfluencersAs we begin a new year, many veterinary professionals set goals to become professional writers, speakers, or influencers. This week we share our advice for aspiring future leaders and lessons we’ve learned that may accelerate your progress. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, review their journeys into the world of veterinary writing and speaking and their top tips for anyone interested in pursuing the role of “key opinion leaders” or, dare we say, “influencer.” During this episode, you’ll also learn why Dr. Ward and Beckie are somewhat uncomfortable with that term.) Viewfinders, this episode is full of nuggets t...2023-01-1131 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastLessons from a Veterinary ER VisitWhat better way to spend a New Year’s Day than visiting a veterinary emergency clinic - as a patient and client! Our very own Beckie Mossor, RVT, had to take her doggo to the ER on New Year’s Day, and she gained a lot of insight into how you can provide better patient care and client service. Viewfinders, there are a lot of good lessons in this week’s episode. Hosts Dr. Ernie Ward and Beckie Motor, RVT, share their recent experiences in hospital ER rooms. Dr. Ward recounts the eye injury he sustained (initially discussed in episode 317), and Be...2023-01-0430 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastTwas the Night Before Christmas in the Vet Clinic by Beckie Mossor, RVTHappy holidays, Viewfinders! This week we’ve got a special rendition of “Twas the Night Before Christmas” written by our very own Beckie Mossor, RVT! ‘Twas the night before Christmas, and all through the clinic Not a creature was stirring, but there’s always a cynic. “Seems awful quiet,” they said; Oh yes, they did dare, For at that very moment, they knew the rush soon be there.   The front staff was working away on their day, When they heard the cursed words, they cried, “What’d you just say?!” Then the new grad in training gently laid down a cat, Turned with a fr...2022-12-2104 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastRecent Controversies at NAVTA and AVMA - Why You Should Get InvolvedIf your social media is anything like ours, you’ve seen a lot of questions and concerns about the upcoming National Association of Veterinary Technicians in America (NAVTA) Board of Directors elections. You may have also been following Veterinarians Against Ventilation Shutdown (vavsd.org (http://vavsd.org)) and their efforts to have the American Veterinary Medical Association (AVMA) reclassify ventilation shutdown, which uses a form of heatstroke to kill pigs and chickens. This week we discuss these issues and why you should care about how our membership-led professional organizations operate. Viewfinders, this is another hot topic all veterinary professionals need to...2022-12-1434 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastImportant Actions to Take Now to Ease Holiday Stress in your Veterinary ClinicThe holidays are here! And that means the stress many veterinary professionals feel is climbing faster than Old Saint Nick on his sleigh Christmas Eve! But it's not too late to prepare your clients and team and avoid some holiday stress. We've got a checklist of the top things you should do in your clinic before Thanksgiving! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, share their most significant concerns (fears, anxieties, worries, you get it) about the 2022 holiday season. Dr. Ward worries that a "perfect storm of staff shortages, pet parent demands, and lack of emergency care" could brew...2022-11-0923 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastWhen Veterinary Client's Holiday Gifts Go Horribly WrongIt’s the holidays! If you’re like most veterinary clinics, clients will begin showering you with love - and gifts - very soon! But what happens when those well-intentioned gifts carry unexpected consequences? What about holiday tipping, homemade food, and a host of other seemingly innocent gestures that can cause division (or food-borne illness) in your clinic? Viewfinders, get ready for a conversation about holidays in vet med that rarely gets spoken out loud! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, start with how to handle “special favors” and tips for nail trims, grooming, and baths. As pet parents...2022-11-0226 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastThe Veterinary Industry Giving Tree - Helping Colleagues in NeedEach holiday season, many of our veterinary colleagues endure financial hardships. Over the past few years, these challenges have been complicated by the pandemic and inflation. That’s why three licensed veterinary technicians, Beckie Mossor, Crystal Vaquero, and Lily Preston started The Veterinary Industry Giving Tree, a non-profit organization dedicated to helping veterinary professionals in need. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, discuss the origin and mission of the Veterinary Industry Giving Tree, and how you can help. About The Veterinary Industry Giving Tree: Our Mission: To provide financial assistance to veterinary professionals & their families during difficult times. Ou...2022-10-1922 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastCould Offering Urgent Care in General Veterinary Practice Help Ease Stress?It's no secret many (most?) veterinary clinics across the nation are feeling overwhelmed. Our clients and patients must wait days to weeks to be seen or endure long waits in lobbies for "walk-in" appointments. Could shifting to a "hybrid urgent care model" help ease the stress many veterinary professionals are experiencing? Let's talk about it. Hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss how any general veterinary clinic could shift to a "hybrid urgent care model" and the potential benefits. Dr. Ward emphasizes that this type of strategic change could help by changing our team's perspective and expectations on...2022-07-2727 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastRecession Proof? Have Veterinary Clinics Been Killing Growth Due to Staff Shortages, Placing Them At Risk During RecessionWe’ve heard too many stories the past few months of veterinary clinics not taking new patients or unable to see routine care appointments for weeks. Have the pandemic, workplace shortage, an inflation made the veterinary industry potentially less “recession proof” than before? Viewfinders, let’s tackle this tough topic! Hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss how some clinics may be inadvertently putting themselves at increased risk of recession impacts due to not accepting new patients, long waits for annual care, and rising prices. Dr. Ward points out why this potential recession may be unlike any other for the...2022-07-2029 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastNext Gen Vet Tech Schools: Choosing the Best Program for YouChoosing a veterinary or veterinary technician school is one of the most important - and potentially challenging - decisions you’ll make in your career. Today, technology and educational innovations provide vets and vet techs with more professional school choices than ever before. This week, let’s look at one exciting new veterinary technician program developed by our very own Beckie Mossor, RVT! Hosts Dr. Ernie Ward and Beckie Mossor, RVT explore the next generation of veterinary technician programs. Dr. Ward begins by sharing a recent “random Facebook message” he received about choosing a veterinary school and the advice he offered...2022-07-0632 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastNew Job, Old Problems: What Happens When You Change Jobs and Your Problems Follow?Perhaps there’s never been a time when more veterinary professionals changed jobs than during the past 18 months. Many colleagues are finding increased salaries, better benefits, and interesting opportunities. But what happens when your new job turns out to have many of the old problems you were getting away from? Viewfinders, let’s talk about that and a whole lot more concerning switching employers. Hosts Dr. Ernie Ward and Beckie Mossor, RVT begin with a recent conversation Dr. Ward had with a young veterinarian who recently changed jobs. Despite an awesome signing bonus and generous salary bump, after a few mont...2022-06-2239 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastCrisis in Maine Veterinary Clinic: What Happens When a Pet Parent Can't Pay? Relinquishment Woes and Sloppy ReportingA viral news story involving a Maine veterinary clinic and relinquishment of a pet whose owner couldn’t afford treatment has been widely circulating on social media. This week we address many of our concerns from sloppy reporting to missed media opportunities to the practice of pet relinquishment. Our full support and hearts go out to the entire veterinary team involved with this challenging case, and hope this conversation will help others facing similar situations. Viewfinders, there’s a lot to discuss on this tough topic. Hosts Dr. Ernie Ward and Beckie Mossor, RVT review the recent case involving the Main...2022-06-1533 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastLife After Vet Med: What Will You Do If You Can't Do What You're Doing?What would you do if suddenly you couldn’t work in veterinary practice due to injury, illness, or other unexpected life event? This week we explore how to make a “Plan B” for your career and why it’s important to start thinking about life outside vet med. Hosts Dr. Ernie Ward and Beckie Mossor, RVT begin this episode as Beckie recounts a recent injury that made her reflect on whether or not she could complete her responsibilities as a practicing veterinary technician. From the “I got hurt!” conversation launching pad, the duo review disability insurance, promotions, retirement accounts, alternative jobs, and a...2022-06-0132 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastGossip in Veterinary Practice: The Good, Bad, and What to Do About ItAs veterinary professionals return to the clinic, some are eager to catch up on months of missed gossip. When is gossip okay, when is it harmful, and what should you do about it? Viewfinders, there’s a lot to talk about when it comes to “veterinary gossip!” Hosts Dr. Ernie Ward and Beckie Mossor, RVT begin by sharing their definitions of “veterinary gossip.” They each recount several examples of good, neutral, and bad gossip in veterinary clinics and strategies to change a “culture of gossip.” Beckie reviews some legal requirements about what types of “gossip” are allowed (or not) and tips for creating...2022-05-1828 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastWho Owns that Pet? Who makes decisions for a pet's care and how do veterinary professionals prove it?What happens when a person appears at a veterinary clinic claiming to be a pet’s owner? How do veterinary professionals know they’re the rightful - and legal - owner? How does the client prove it? Who can make medical care decisions and how do we hold them accountable? Viewfinders, there’s a lot more to discuss on this topic than simply, “I found this pet. Can I keep it? Thanks.” You don’t want to miss this one! Hosts Dr. Ernie Ward and Beckie Mossor, RVT tackle the tricky topic of how veterinary clinics determine who is a pet’s owner...2022-04-0630 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastHalf Truths and Mixed Breeds in Vet Med - The Dilemma of Filling Out Forms for PetsMany veterinary professionals have been asked by pet parents to omit, edit, or alter a pet’s breed or history on a form for housing, travel, insurance, or other “official” forms. This week we discuss the medical ethics surrounding designating a “pit bull mix” as “mixed breed” and other potentially uncomfortable scenarios. Viewfinders, this is a good (and important) one! Hosts Dr. Ernie Ward and Beckie Mossor, RVT get real about requests they’ve received from clients trying to move or visit loved ones, obtain vaccine status, or pet insurance. Most of these conundrums involve banned breeds, and pets that are well-mannere...2022-03-2330 minVeterinary Viewfinder PodcastVeterinary Viewfinder Podcast"You Break It, You Bought It!" in the Veterinary ClinicWhat happens when veterinary professionals accidentally or inadvertently break or damage equipment (or even uniforms) when caring for pet patients? This week we share why this is a harmful management tactic and better ways to communicate the proper care of veterinary equipment. Beckie is "coming in hot" in this episode! Hosts Dr. Ernie Ward and Beckie Mossor, RVT tackle a real-life dilemma Beckie recently ran across on her social media. The post discussed how a veterinary practice had recently added a new piece of equipment and the boss told the team, "If you break this, it's coming out of your...2022-03-0926 minVeterinary Viewfinder PodcastVeterinary Viewfinder Podcast2022 NAVTA President Ashli SelkeThis week we're thrilled to bring you an exclusive - and her first ever - podcast interview with the 2022 National Association of Veterinary Technicians in America (NAVTA) President, Ashi Selke, RVT, CVT. Hosts Dr. Ernie Ward and Beckie Mossor, RVT learn Ashli’s story of becoming a veterinary technician, her personal military service, how she got involved with NAVTA, and plans for her leadership term. Beckie encourages NAVTA to accelerate their title protection plans and initiatives, and offers advice to work both with the AVMA and state veterinary medical Boards. Ashley offers her take on the recent AVMA HOD meeting in...2022-03-0234 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastWe Missed Veterinary Assistant Appreciation Week - What’s the Future for Vet Assistants?Happy belated Veterinary Assistant Appreciation Week! February 14-18, 2022 was celebrated by the Schwarzman Animal Medical Center in New York City - and we missed it! This week we take time to not only appreciate our beloved veterinary assistants, but also discuss some of the challenges and opportunities we see in the future of this essential role in veterinary medicine. Hosts Dr. Ernie Ward and Beckie Mossor, RVT share their love and respect for these often unsung heroes of veterinary medicine. The pair discuss some of the prior (unnecessary) drama between celebrating National Veterinary Technician Week and other recognitions for veterinary...2022-02-2328 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastHas the Pandemic Paused Phase Training and Caused Increased Job Turnover?While many of our podcasts have focused on the current veterinary workforce shortages, perhaps we haven’t talked as much about retaining staff as we should. This week we discuss how hiring, onboarding, phase training, new employee integration, and personality matching can help keep good staff longer and improve your team’s ability to attract and retain new hires. Hosts Dr. Ernie Ward and Beckie Mossor, RVT talk a deep dive into the steps you need to take when hiring and onboarding new veterinary team members. From Dr. Ward’s method of “team interviews and hiring,” to Beckie’s nightmare stories of “...2022-02-1630 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastBrachycephalic Breed Bans in Europe - Can It Happen in the US?Brachycephalic Breed Bans in Europe - Can It Happen in the US? In January 2022, Norway approved a legal ban on breeding Bulldogs and Cavaliers, citing animal welfare violations. A similar ban and breeding restrictions has growing support from UK and other European veterinary organizations. Could the US be next to ban brachycephalic breeds? Hosts Dr. Ernie Ward and Beckie Mossor, RVT weigh the pros and cons of brachycephalic breed bans - and whether American dog lovers and veterinary professionals would support such mandates and regulations in this week’s episode. Beckie shares the recent Norwegian court ruling and how this co...2022-02-0229 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastLicense Portability for Veterinary Professionals: Can It Help Ease Workforce Shortages?With the reality of veterinary workforce shortages and challenges hiring veterinarians and veterinary technicians in 2022, talk of improving license portability has resurfaced. This week we discuss why we believe it’s time to make it easier to share veterinary and veterinary technician licenses among states. Hint 1: It’s already been done in the human medical professions. So, yeah. Hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss the recent discussions at the January 2022 AVMA meeting that addressed veterinary shortages and a call for license portability. If you couldn’t guess, there’s a committee for that. Have no fear, Viewfinders, apparent...2022-01-1931 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastWhat Happens When Our Own Pets Need Veterinary Care?What happens when a veterinary professional’s own pet needs veterinary care? Do they schedule an appointment? Who cares for them, when are they seen, and how much do they charge? What are some of the potential disruptions and discord that bringing in our own pets for veterinary care can create in a veterinary practice? Perhaps more than you’d think… Hosts Dr. Ernie Ward and Beckie Mossor, RVT explore the benefits - and potential pitfalls - of taking our own pets into the clinics we work in. From “picking staff favorites,” to micro-aggressions and staff tensions, to determining fair fees, and...2022-01-1232 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastAre Veterinary Professional Certifications Worth It In 2022?There's been a surge in the number of veterinary professional certifications over the past few years. But are those extra initials behind your degree worth it in 2022? Hosts Dr. Ernie Ward and Beckie Mossor, RVT start the new year off with a conversation about the what's, when's, why's, and (probably most important to employers) worth of professional certifications. It gets complicated. Viewfinders, our hosts have a number of professional certifications to their credit, yet they encourage caution before adding one (or some) to your signature these days. Beckie asks whether or not imposter syndrome is behind the need to add...2022-01-0528 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastMore Dangerous TikTok Pet Trends & What Veterinary Professionals Need to DoThere’s a new TikTok trend we believe could potentially harm dogs called the “Bark at your Dog Challenge.” Veterinary colleagues and concerned pet parents, let’s discuss. And, WTF is wrong with people? Hosts Dr. Ernie Ward and Beckie Mossor, RVT revisit their concern that some popular social media trends could be harmful to animals. This week our hosts discuss what many are calling a “funny, hilarious and surprising” challenge that they categorize as “disturbing.” Beckie recalls the history of potentially problematic social media trends (and our past podcasts addressing them) and why this particular challenge especially irks her. Dr. Ward ponders...2021-12-1526 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastMasters Degree in Veterinary Clinical Care: Pioneering Pathway or Misguided MS?In early 2021, a hypothetical veterinary technician degree was proposed and discussed by a select group of about 20 individuals representing 12 organizations. Called a “Masters in Veterinary Clinical Care,” the exploratory degree has garnered a lot of questions and confusion. This week we discuss what we know and our initial impressions on how this may - or may not - benefit the veterinary profession. Hosts Dr. Ernie Ward and Beckie Mossor, RVT share their concerns and offer their advice when it comes to better access to veterinary care and utilization of licensed veterinary technicians. As you can imagine, Beckie has strong opinions on t...2021-12-0832 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastHow Should Veterinary Professionals Respond to Personal Tragedies?Recent news of a veterinary technician’s death by suicide went viral on social media, and included discussions on the responsibility of employers to identify and offer help. This week, we discuss how veterinary professionals and clinics respond to personal tragedies such as suicide, workplace harassment, bullying, and other personal tragedies and challenges and steps any veterinary clinic can take to provide a more caring, compassionate, and healthy workplace. Hosts Dr. Ernie Ward and Beckie Mossor, RVT revisit a recurring theme we’ve tackled over the past five years: poor veterinary working conditions leading to mental health challenges and burnout. The...2021-12-0131 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastMassachusetts Bill Aims to Allow Injured Police Dogs in Ambulances & EMTs to Provide Essential TreatmentsThe Massachusetts State Senate recently approved a bill that ensures law enforcement officers' K-9 partners receive life-saving medical attention and transport in ambulances if they are injured in the line of duty. The bill, known as Nero's Law, was drafted in response to the shooting that claimed the life of Yarmouth Police K-9 Sgt. Sean Gannon, and severely injured his K-9 partner, Nero. … This week our hosts, Dr. Ernie Ward and Beckie Mossor, RVT, explore the impact such legislation could have and why veterinary professionals should be more involved. … Dr. Ward pledges his full support of Nero’s Law and expres...2021-11-1726 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastPolarized Pet Parents! Are Veterinary Clinics the New Fight Clubs?Tell me if you’ve heard this one before: Some pet parents are combining current conspiracy theories with internet medical misinformation and forming personal beliefs that are turning our veterinary exam rooms into “Debate Night” or “Fight Clubs!” Are we at risk of losing our ability to have civil discourse with clients and compromise? This week is all about the polarization of pet parents and their impacts on veterinary practice. This week, we’re not pulling any punches! Hosts Dr. Ernie Ward and Beckie Mossor, RVT begin this episode by discussing a recent controversy over allowing pets, particularly dogs, into some eating...2021-11-1030 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastVeterinary Viewfinder 256 - Are Veterinarians "Real Doctors"? The Answers Get MurkierIn a recent episode, we asked the Viewfinders if veterinarians were “real doctors” (and also if vet techs were “real nurses”). We received a flood of comments and DM’s and witnessed many social media threads and posts discussing our comments and questions. Thank you! … But some of the reasons and arguments supporting vet professionals as “real medical professionals” seemed, at first, to be solid, but after closer inspection, began to crumble, metaphorically speaking. This week we explore a few of the more popular answers and rebuttals with, well, more questions. … Hosts Dr. Ernie Ward and Beckie Mossor, RVT begin with a spate of th...2021-10-2730 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastAre Veterinarians "Real Doctors"? A Recent Social Media Controversy Sparks DebateAre veterinarians “real doctors”? What about vet techs? Are they “medical professionals”? A recent veterinarian versus Peloton quarrel over a "medical professional discount" went public on social media, and we’ve got all the feels… … Hosts Dr. Ernie Ward (a proud Peloton papa since the beginning) and Beckie Mossor, RVT (not in the Peloton fam) tackle the issue of what to do when the public fails to recognize or respect veterinary professionals was “medical professionals.” This issue is a whole lot bigger than a stationary bike. … Beckie shares the recent social media outrage and "Peloton punching bag” that has dominated many feeds the past we...2021-10-2030 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastHappy National Vet Tech Week! Can We Get a Living Wage, Basic Benefits, Title Protection, and a Positive Workplace?National Veterinary Technician Week is October 17-23, 2021! Can we get better working conditions, please? And other ways to celebrate your credentialed veterinary technicians in 2021. … This week hosts Beckie Mossor, RVT and Dr. Ernie Ward share their tips for celebrating your credentialed veterinary technicians in honor of the 28th annual NVTW (started in 1993, for all you veterinary medicine history nerds). In addition, they tackle a ton of tough topics facing vet techs and the veterinary profession. You knew we couldn’t stop at “pizza party!” … The duo dive into the poor representation of vet techs in organized veterinary medicine, starting with why the Am...2021-10-0631 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastThe Vet Med Guilt Game - Quitting, Vacation, & Holiday Time Off ShamingLately, we’ve been hearing stories of veterinary practice managers and owners making departing staff feel guilty for finding a better job. After a team member puts in their notice, they then face a barrage of guilt-inducing blame and judgment, further eroding their self confidence and assertiveness. But it doesn’t end there. … Hosts Beckie Mossor, RVT and Dr. Ernie Ward also share their concerns about the rapidly approaching holiday season and the impact "holiday time off" may have on our already overwhelmed teams' morale, productivity, and patient care. Ho, ho, hold on for this one, Viewfinders! … This week our hosts di...2021-09-2927 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastVeterinary Job Ads - Words versus Reality in the War for Vet StaffThere’s no shortage of veterinary job listings these days. As competition for veterinary professionals heats up, are some of these employment ads potentially misleading or misrepresenting their workplace reality? We tackle that tough topic and job search woes in this episode! Plus, we give our thoughts on creating better, more truthful job postings and why making employees your top priority is the best strategy of all! Viewfinders, hang on to your noggin’ for this one! … Hosts Beckie Mossor, RVT and Dr. Ernie Ward discuss the recent escalation in the appealing language and messages in veterinary job ads. The pair offer...2021-09-2229 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastAre We Learning From or Burning Down the Big Players in Vet Med?This week co-host Beckie Mossor, RVT reports to us from the Western Veterinary Conference (WVC) in Las Vegas, Nevada where there’s a lot of talk about the big veterinary corporations and pet retailers and the impact they’re having throughout the profession (spoiler: a couple are engaged in a battle of lawsuits amongst other issues). … Co-host Dr. Ernie Ward talks with Beckie from deep within his home podcast bunker and the pair muse on how quickly changes are happening in the pet and veterinary industries as we (hopefully) begin to see a little post-pandemic light ahead. Well, at least a few...2021-09-0830 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastGeneration Ghost - Is Saying Nothing the New Way to Say No?Veterinary practices around the country are reporting high numbers of veterinary staff failing (or bailing) on interviews or even work. Is “ghosting” or saying nothing becoming the new way to say, “No”? This week we discuss. … Hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss the concerning trend of veterinary job applicants “ghosting” veterinary practices during the hiring process. Is this really a thing? If so, why? And what can we do to improve communications during interview and hiring? … The duo tackle the reasons why “ghosting” may be on the rise, the role social media may be having on the acceptance or failin...2021-08-1830 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastMental Health Lessons from the Olympics for Veterinary ProfessionalsThe real “gold medalist” of the Tokyo Olympics may be mental health. Simone Biles and Novak Djokovic each brought their own “twist” on how we can “smash” false perceptions about pressure, anxiety, depression, and other mental health challenges faced by elite athletes and, yes, even veterinary professionals. (You'll have to listen to find out the meaning of those puns!) Viewfinders, this is a good one! … Hosts Dr. Ernie Ward and Beckie Mossor, RVT review the very different repossess to Simone Biles withdrawal from some of her Olympic competitions due to personal concerns about her mental health and the “twisties.” Beckie shares her experie...2021-08-0429 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastIs TikTok Encouraging Dangerous Pet Ownership?Recently, a very popular North Carolina TikTok star who keeps and “wrangles” venomous cobras in his parent’s basement, lost a cobra while taking it outside in his backyard. For nearly a week, his neighborhood was terrorized by the fear of waking up to a cobra in their house. The cobra was eventually found in a neighbor’s yard and safely captured. It could’ve ended much worse. And this is only one example of the world of exotic animals on TikTok. … Hosts Dr. Ernie Ward and Beckie Mossor, RVT explore the popularity of social media channels devoted to exotic, and sometime...2021-07-1427 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastShould Vet Staff Be Required to Cover Their Shifts to Take Time Off?Happy Summer Holidays! That is, of course, assuming you get any holiday time off, especially if you work in a veterinary clinic. This week we discuss the disturbing trend of requiring veterinary clinic employees to provide shift coverage for taking time off due to vacation or appointments. And when taking a vacation, does your boss or manager text telling you how busy and overworked everyone is while you’re away? Yes, you read that right. Viewfinders, there’s a lot we need to talk about this week. … Hosts Dr. Ernie Ward and Beckie Mossor, RVT tackle the trend of requiring veteri...2021-07-0728 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastPride, Pronouns, Being a Better Ally for Inclusion & Diversity in Vet MedHappy National Pride Month Viewfinders! This week we’re joined by Pride VMC’s Ernie Spencer, CVT, VTS (ECC) to discuss correctly using pronouns, creating a safe workplace, and inclusion in veterinary practice. It’s good one! … Hosts Dr. Ernie Ward and Beckie Mossor, RVT begin by emphasizing the importance of the recent Federal proclamation declaring June National Pride Month. Beckie asks Erin to share how this makes members of the LBGTQ+ community feel and Dr. Ward emphasizes the impact national declarations carry in society. … Erin shares tips on correctly using pronouns in the workplace and how to help a co-worker...2021-06-2328 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastPentobarbital Shortage, Reopening Woes, Change Fatigue, and Veterinary Practice Summer StressHas your veterinary clinic been ping-ponging between curbside, hybrid, masked service, and now something else? This week we discuss the real challenge of “change fatigue” in veterinary clinics and some creative ways to help. … Hosts Dr. Ernie Ward and Beckie Mossor, RVT spend some quality time together on Memorial Day starting with talking about the nationwide shortage of the euthanasia drug, pentobarbital. Dr. Ward examines whether or not veterinary clinics should reevaluate inventory management of critical-use supplies and if “just in time inventory” should be reserved for less essential drugs. They also offer advice on how you can stay updated on drug sh...2021-06-0230 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastHow Far is Too Far When Advising Pet Parents? When, How and If Veterinary Professionals Should Offer Unsolicited Pet Care AdviceHow far is too far for veterinary professionals to offer pet care advice? Should veterinary professionals offer unsolicited advice? If so, what are the best tactics? What are the risks? This week we discuss this and a WHOLE LOT MORE! … Hosts Dr. Ernie Ward and Beckie Mossor, RVT tackle the topic of if or when should we stick our “professional noses” into pet parents’ business? When is it appropriate or not? This episode is as painful as a prong collar on a Shih tzu… and, yes, we go there, too! … Beckie kicks things off by retelling a recent trip to a pet store...2021-05-2629 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastAre Veterinary Medical Associations Only Giving Vet Techs "Lip Service"?Are veterinary medical associations, state veterinary medical boards, and veterinary practice acts only giving veterinary technicians "lip service" when it comes to participation and power? This week we tackle the topic of fair representation (or lack thereof) of licensed veterinary technicians within veterinary medical organizations and regulatory agencies. ... Hosts Dr. Ernie Ward and Beckie Mossor, RVT share their recent conversations with vet techs from around the country at Vet Team Global Stream 2021. Many expressed concerns that vet techs continue to be marginalized and largely ignored within the majority of veterinary medical organizations. We believe that needs to change. ... Beckie gives...2021-05-1929 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastAre We Confusing Our Clients? Baffling Invoices, Exam Room Jargon, & Inconsistent Recommendations in Veterinary PracticeAre we inadvertently confusing our clients by using vague terms and acronyms on our invoices? What about unclear communication in the exam room? Do different veterinarians recommend different drugs or preventives, leaving support staff to decipher? This week we tackle a constellation of confusing communications in veterinary practice. … Hosts Dr. Ernie Ward and Beckie Mossor, RVT begin by discussing a Mother’s Day dilemma in which Dr. Ward’s mom was utterly confused - and upset - by her dentist’s invoice. A medical term without context led to almost losing a client and certainly sparked some neighborhood complaining. … The pair share...2021-05-1232 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastIs Your Veterinary Practice a Good Neighbor? What Happens When Barking Dogs and Nosy Neighbors Collide?Loud barking, pooping in parking lots, parking space tensions, and employee smoking breaks can test a veterinary clinic’s relationship with neighboring businesses and homeowners. This week we discuss how you can be a good veterinary neighbor. … Hosts Dr. Ernie Ward and Beckie Mossor, RVT begin with a legal case in which a neighbor sued a veterinary clinic for excessive noise. The duo discuss how to help reduce the inevitable noise associated with caring for animals, and ways to ease potential misunderstandings (and legal actions). … The pair also talk about the importance of poop patrols, how to keep your clients from t...2021-05-0532 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastWhat Happens When You Know More About a Topic Than Your Boss? Helping Management Change for the BetterChange and progress are inevitable, especially in veterinary medicine. But what happens when your clinic boss, manager, or supervisor fails to keep up with medical advances and clings to outdated protocols and procedures? This week we discuss how you can help make positive procedural changes in your veterinary practice. … Host Dr. Ernie Ward and Beckie Mossor, RVT tackle the topic of confronting and changing the attitudes and policies of a clinic’s leadership. … Dr. Ward shares his top tactics for presenting new medical information to reluctant staff members, why we need to bring more “solutions, not complaints” to management, and his favori...2021-04-2831 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastHappy National Veterinary Receptionist Week!This week we are honoring the often unsung heroes of a veterinary clinic, the veterinary receptionists or CSRs! … Hosts Dr. Ernie Ward and Beckie Mossor, RVT have a “Conversation of Celebration” detailing the many amazing and inspiring abilities of the front desk support staff that allow vets and vet techs to be their best! … Dr. Ward marvels at how veterinary receptionists are able to recognize pets by their family’s cars! He also explains how receptionists/CSRs CSRs represent the clinic personality, mission, and standards and are integral to client loyalty. He also explains why we need to train and pay our re...2021-04-2129 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastBig Changes at NAVC & VMX - COVID, Challenges, & Virtual Future with CEO Gene O'NeillBig Changes at NAVC & VMX - COVID, Strategy Shifts, & the Virtual Future with CEO Gene O'Neill … This week we’re delighted to be joined once again for an exclusive interview (and special surprise!) with North American Veterinary Community (NAVC) CEO Gene O’Neill. … Gene gives hosts Dr. Ernie Ward and Beckie Mossor, RVT an update on the 2021 VMX conference June 5-9, 2021, the health and safety precautions that will be in place, and what you can expect when you arrive. … Gene then discusses the strategic shift and focus for NAVC. Gene reveal his vision to make NAVC a year-round veterinary CE destinatio...2021-03-1739 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastNo Laughing Allowed! Is Your Management Killing Clinic Joy? The Power of Laughter and Fun in Veterinary ClinicsHave you ever been told to “quiet down the laughter” in your clinic? What about “lighten up on the good vibes and get serious”? Can you be playful, happy, and joyous and still be productive and provide excellent patient care? Well, yeah. … This week hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss what happens when management kills the joy of working in a veterinary clinic. Whether a clinic’s leadership means to or not, by discouraging playful interactions between coworkers, they may be contributing to burnout, poor productivity, and even suboptimal patient care. No bueno. … Dr. Ward shares some interesting st...2021-03-0328 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastSick of Being Short-Staffed by Sick Staff?It’s been quite the year for being short-staffed due to sickness in veterinary clinics. COVID-19, seasonal flu, curbside practice and the enormous emotional toll veterinary professionals are paying have led to workplace shortages. And even shorter tempers. … Hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss how to deal with unexpected staff shortages in veterinary practice. Whether due to physical illness or emotional depletion, how can your team prepare for last-minute “call-in sick?” … Our hosts share personal stories, experiences, and solutions that every team needs to hear. Whether you work with 150 or 5 co-workers, there’s at least one tip you can appl...2021-02-2429 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastVet Clinic Conflict: Masks, Politics, Social Issues & More! Why Can't We Get Along?Workplace divisions have been a challenge in veterinary practices for ages. But are tensions rising and has the source of conflict changed over the past few years? … We’re living through a highly divisive and politically-charged time in the US and around the globe. And, oh yeah, there's also a pandemic to deal with. This week, hosts Dr. Ernie Ward and Beckie Mossor, RVT explore how the external world’s issues are creating conflict and volatility within veterinary clinics. This is truly a tough topic! … The duo discuss the recent popularity of masks, mugs, t-shirts, and even jewelry that proclaim politica...2021-02-1029 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastAre Some Veterinary Professionals Taking TikTok Too Far?It’s hard to scroll your social media feeds these days without running across a veterinary professional poking fun at pet parents. But what happens when “funny” crosses into “offensive,” “hurtful,” or client shaming? Have some veterinary professionals taken TikTok too far? … This week, hosts Dr. Ernie Ward and Beckie Mossor, RVT tackle the recent uptick in veterinary social media content aimed at showcasing pet parent demands, questions, and other miscommunication and misunderstandings. Many of these posts and videos are clever and serve a positive purpose, but others seem to only belittle and humiliate otherwise caring and well-intentioned clients. What are the true mot...2021-02-0331 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastTalking to your Computer Can Save You Hours Each Week in Record Taking! Talkatoo Veterinary DictationWe spend hours each week typing in medical records, SOAPs, client communications, and email. What if we could simply tell our computers what to type? Talkatoo allows veterinary professionals to harness cloud-based AI to dictate their medical records with ease. While this may sound like an informercial, this episode is NOT sponsored… we just believe our colleagues need to know about this time-saving technology! (*But if you’re interested in sponsoring the show… Beckie said let us know!*) … This week we’re joined by the founder and CEO of Talkatoo, Shawn Wilkie. Shawn joins Dr. Ernie Ward and Beckie Mossor, RVT to sha...2021-01-2037 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastThriving during the Chaos, Curbside & Client Complaints of 2021Welcome to 2021! So far, it seems even weirder and more chaotic than 2020! … This week hosts Dr. Ernie Ward and Beckie Mossor, RVT report on recent curbside innovations from veterinary professionals around the country and how our profession is handling the stress that is January 2021. … Beckie shares the importance of “Communicating above the nose!” And how creative makeup, glamorous glasses, and “fun masks” can make your team more approachable by pet parent and pets. … Client complaints continue to affect our colleagues and negatively impact morale in veterinary clinics. Dr. Ward and Beckie share a few stories of how veterinary professionals are handling emerg...2021-01-1329 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastNew Year Goals 2021 for Veterinary Professionals & Lessons from 2020Happy New Year! 2021 is here… now what? … This week hosts Dr. Ernie Ward and Beckie Mossor, RVT share their lessons from 2020 and how they each set - and accomplish - goals for the new year. … The duo reflect on the wins and losses for the veterinary profession in 2020 and what they’re looking forward to in 2021. Dr. Ward expresses his hope for a better post-pandemic world and Beckie offers practical advice for anyone who wants to level up their lives in 2021. … We think you’ll find simple ways to set goals and find inspiration in the lessons learned from 2020. … Stay safe, Viewfind...2020-12-3028 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastCuring Veterinary Practice Inventory Ills with VetcoveIf you order inventory, manage a veterinary practice or team, or have to deal with the mountain of “stuff” required to keep a busy clinic cooking, you DO NOT want to miss this week’s episode (and stick around until the end for a special offer for Viewfinders)! … This is one of those episodes that Beckie says, “will 100% affect your day-to-day work.” Inventory management creates A LOT of headaches for veterinary staff. Running out of supplies, missing rebates and deals, backorders, and countless hours spent each week placing orders can take its toll. There’s got to be a better way… … There i...2020-12-0233 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastThe Rise of Veterinary Influencers - Controversies & OpportunitiesAre you a veterinary influencer? Do you aspire to be called “an influencer?” If so, you may want to talk to Beckie first! … This week co-hosts Dr. Ernie Ward and Beckie Mossor, RVT tackle the rise of veterinary influencers. The duo discusses the controversies and opportunities of being a social media influencer, and their concerns over certain types of “veterinary influence.” Viewfinders, buckle up. This episode might get bumpy! … Beckie shares her concerns that some popular veterinarian influencers may be “driving a wedge” between veterinary professionals and pet parents. Dr. Ward muses that some veterinarians may be posting unprofessional or inappropriate co...2020-11-1829 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastHappy COVID-19 Holidays! How Will the Pandemic Affect Veterinary Clinics, Staff Parties, Gifting, and Celebrations?Happy COVID-19 Holiday Season Viewfinders! Or, as Beckie says, Happy Holidays, COVID-19! (You have to listen to the podcast to understand…) … With the holidays just around the corner, hosts Dr. Ernie Ward and Beckie Mossor, RVT take time to discuss how the pandemic may affect veterinary clinics during the traditional holiday season. Each shares how their businesses are planning to celebrate the holidays, and offer a wide variety of advice for any clinic or veterinary professional. … The duo tackle office parties, Dr. Ward reviews how he’s advising veterinary practices to host virtual client parties to mitigate some of the stress a...2020-11-1127 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastHow Will Veterinary Conferences Survive the Pandemic?With most of 2020's veterinary continuing education conferences moving to an online format, what lasting effects will this have in 2021 and beyond? Will some veterinary conferences fall victim to the coronavirus pandemic? What will future veterinary CE look like? ... This week, hosts Dr. Ernie Ward and Beckie Mossor, RVT reflect on their experiences creating, supporting, and working with several veterinary conferences during 2020. What worked and what didn't? More importantly. What have we learned that can help improve veterinary CE in the future? ... How will state veterinary medical boards and licensing agencies adapt to online CE? Will states begin allowing more...2020-11-0429 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastAre We Taking Pet's Temperature Wrong? Rethinking Home Diagnostics with Mella Pet CareArguably one of the most challenging exam parameters for veterinary patients is body temperature. We have traditionally performed this rectally. So there’s that. … But how accurate is a rectal temperature anyway? And how were those “normal temperature ranges” determined? Have we been taking pet’s temperatures wrong? … This week hosts Dr. Ernie Ward and Beckie Mossor are joined by two of Mella Pet Care’s co-founders Yale Zhang and Anya Babbitt to discuss “all things temperature” - and a whole lot more! (Mella.ai) … The quartet muse on the current limitations and challenges of rectal temperature in animals, why the “standard” therm...2020-10-2132 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastYou Need a Vacation! How to Set Work Boundaries When You Take Time OffEPISODE 200! 200 CONSECUTIVE WEEKS! WOO-HOO! THANK YOU! … We talk a lot on the Veterinary Viewfinder about the importance of self-care and wellness, including taking time off for yourself. Even though we may escape our veterinary clinics from time to time, how to we truly disconnect from the incessant text questions, prescription approvals, and myriad of other interrupters during “time off?” … This week co-hosts Dr. Ernie Ward and Beckie Mossor, RVT offer their tips and advice for setting boundaries when taking time off work. Beckie shares her recent vacation experience and how she dealt with requests while she was celebrating her 10-year wedding...2020-09-3031 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastTik Tok Vets and 30-second Pet Education: Is the social media experiment helping or hurting pets and veterinary professionals?Pet parents and veterinary professionals are increasingly getting their news, information, and even medical advice from social media. With the trend toward shorter forms of content, is this helping or hurting pet care and veterinary professionals? … This week our co-hosts Dr. Ernie Ward and Beckie Mossor, RVT tackle the impact Tik Tok, Instagram, Snapchat are having on the veterinarians, veterinary technicians, and pet parents. What effect is this global “social experiment” of social media having on the quality of life, health, and overall wellbeing for both people and pets? … The pair offer solutions for veterinary professionals interested in learning more about wh...2020-09-1632 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastCrowdsourcing for Veterinary Professionals: Promises and Pitfalls of Asking the Internet for AdviceCrowdsourcing has become a routine decision-making tactic for many veterinary professionals. Whether asking for advice on social media, posing a challenging case on a medical forum, or asking for help with a personal issue, throwing our questions and concerns into the internet has become increasingly popular and practical. … Hosts Dr. Ernie Ward and Beckie Mossor, RVT tackle the pros and cons of asking the internet for help. The pair share their own experiences with seeking assistance from both traditional mentors and friends as well as the internet. … Dr. Ward expresses his deep belief in the power of interpersonal relationships and netw...2020-09-0930 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastAre Pandemic Pets at Greater Risk of Preventable Diseases?Millions of pets have become "Pandemic Pets" as quarantined homes welcomed furry friends to help ease the stress of disruptions caused by COVID-19. ... This week hosts Dr. Ernie Ward and Beckie Mossor, RVT tackle the topic of whether or not these pandemic pets are receiving proper veterinary preventive care and if this puts these newly-adopted dogs and cats at greater risk of preventable diseases. ... The duo share real-life stories and offer solutions to the causes of this surge in pets at potential risk. ... They also reveal unexpected lifestyle risks associated with the novel coronavirus pandemic and how veterinary professionals can...2020-08-2633 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastPandemic Self Pet Care - Is the Next Trend Pet Parents Purchasing Medical Devices?The current COVID-19 global pandemic has certainly accelerated many changes within the veterinary and pet care professions. This week, we tackle the emerging trend of pet parents purchasing veterinary medical devices and in-home diagnostics and what this means for our profession. … Hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss a quiet shift in pet parents beginning to do more in-home self pet care due to the coronavirus pandemic. Both agree there are plenty of opportunities and upsides for the veterinary profession, but there are potential risks, too. … Dr. Ward shares his recent experiences replacing cars lost during Hurricane Isaias and...2020-08-1226 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastHurricane Isaias - Update from the Eye of the "Fire Hurricane"Viewfinders, Beckie and Ernie wanted to let everyone know they’re safe and thank you for your messages of concern and support. … Hosts Dr. Ernie Ward and Beckie Mossor, RVT live where Hurricane Isaias made a direct hit on August 3, 2020. … Dr. Ward shares his storm experiences and why they’ll call this the “Fire Hurricane” in the history books. He recounts the flooding, fires, and hurricane force winds that this “sleeper storm” ravaged on the Carolina coast. … Dr. Ward also explains why this was the worst storm he’s experienced in his 28 years living on a tiny barrier island and why the coronavirus...2020-08-0608 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastPost-Pandemic Pet Problems: How to avoid missing socialization, immunization, and essential veterinary care in the Pandemic Pet GenerationAs people begin to return to work and resume the “new normal” of daily life, many veterinary professionals worry if we are communicating adequately with millions of new “pandemic pet parents.” … This week, hosts Dr. Ernie Ward and Beckie Mossor, RVT tackle the topics of how to ensure pet parents don’t miss essential veterinary care and services, socialization and training tips, and how to stay connected with your team during these stressful times. … The pair share stories from veterinary clinics around the country (good and not so good), offer advice on conducting online puppy socialization classes, tips for hosting Pandemic Pet P...2020-05-2728 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastVeterinary Client Communication Lessons from COVID-19The COVID-19 pandemic has caused veterinary professionals to rethink nearly every aspect of veterinary practice. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss some of the client communication lessons we’ve learned, and how we can apply them permanently. … Dr. Ward shares a real-life example from a friend’s recent curbside appointment, and what the client had to say about the experience. Our hosts then analyze the visit and offer insights on how it could be better. … Beckie reviews why it’s incredibly important to remain focused and positive for team morale, and Dr. Ward emphasizes your clinic’s t...2020-05-2028 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastWhy the Human-Animal Bond is More Important Than Ever with Dr Laird Goodman of HABIWith the current COVID-19 pandemic, the human-animal bond has arguably never been more important and essential for human well-being. … This week we’re delighted to be joined by the newly elected President of the Human Animal Bond Institute and longtime animal welfare advocate, veterinarian Dr. Laird Goodman. … Dr. Goodman joins hosts Dr. Ernie Ward and Beckie Mossor, RVT to share this story of animal advocacy, what the goals and aspirations of the Human Animal Bond Association (HABI https://www.humananimalbond.net/ are, and what Beckie has to do with all of this (hint: she’s taken on even MORE responsibilities!). … Also, Viewf...2020-05-1331 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastVet Team Global Stream - Virtual Vet Conference is Coming! Julie Legred, CVTMany of our veterinary friends and colleagues are stuck in their hometowns (and homes) and missing continuing education (CE) conferences and veterinary organizational meetings. That's no good. … So Beckie and a group of super-friends decided to bring a global conference to you! … This week, host veterinarian Dr. Ernie Ward and Beckie Mossor, RVT are joined by a Veterinary Viewfinder regular guest, Julie Legred, CVT to talk about their latest project, a virtual veterinary team conference they call Vet Team Global Stream! … Julie and Beckie discuss why they created the Vet Team Global Stream conference, why it was important for them to inc...2020-04-2230 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastCoronavirus Check In - How We're Coping and What We're Hearing from Veterinary ColleaguesWe didn’t want to talk about Covid-19 or coronavirus, but we had to! Here’s a lighter take on the realities of living and working as a veterinary professional human being during this pandemic. We hope you enjoy it! … This week we check in with hosts Dr. Ernie Ward and Beckie Mossor, RVT on how they’re coping with coronavirus shut-downs and what veterinary colleagues across the nation are telling them about their “new normal.” … Beckie shares the launch of her upcoming virtual veterinary team conference, Vet Team Global Stream 2020, to be held May 16-17, 2020. (@VirtualVetConference) … Dr. Ward talks about adjusting...2020-04-0828 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastIs the Cost of Veterinary Care a Barrier for Pet Owners?It’s that time of year when many of us have a bit of a “spending hangover” from the holidays! Credit card bills are piling up, and bank accounts are looking thin. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss whether the cost of veterinary care is a barrier for pet parents seeking our help. Dr. Ward shares some breaking January 2020 pet parent survey results along with the latest reporting from Chewy, Guggenheim, and PetIQ on the current state of the veterinary market. The talk turns to the trend in “retail veterinary services” or the growing number of veterin...2020-01-2229 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastAllergic Itch and the Benefits of an Efficient Veterinary Team with Vet Dermatologist Dr. Dana LiskaSkin allergies season in dogs (and cats) never seems to end these days. This week we're thrilled to be joined again with Dr. Dana Liska, Dermatology Specialist at Zoetis to talk about the benefits of a dermatology work up and how veterinary teams should (and can) work together to ensure derm and itching appointments are as efficient - and effective - as possible.Hosts Beckie Mossor, RVT and Dr. Ernie Ward review who and how to take a thorough dermatological history, the basics of diagnosing seasonal skin allergies, and the latest the treatment options. We're so grateful for the support...2020-01-0837 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastShould We Give Holiday Gifts? We Share Our Top Picks for Family, Colleagues, and Pets (and What We’re Getting!)Once again, we tackle the tough topic of what, if any, holiday gifts we should give our veterinary coworkers. Hosts Dr. Ernie Ward and Beckie Mossor, RVT explore whether structured gift-giving within a business team is appropriate, establishing (and adhering to) gifting boundaries, and examples of some of their favorite veterinary team gifts. The pair also share what they’re giving their personal pets and some of their all-time favorite dog and cat toys and accessories. Beckie announces a special project celebrating her upcoming tenth wedding anniversary (congratulations!) and Dr. Ward reveals the special gift he and his wife are gi...2019-12-1832 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastThere's drama and THERE'S DRAMA! When, Why & How to Share your Feelings in your ClinicThere’s drama and then there’s DRAMA!! This week hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss when, how, and why you should share your feelings with your veterinary work family. Dr. Ward reveals why he believes the legacy of Baby Boomers “Suck it up buttercup” attitude may have led to today’s burnout and mental stress. Beckie shares a recent personal tragedy and how she dealt with it. Both emphasize the importance of a supportive clinic culture and leader that staff members feel comfortable sharing their feelings (and how Dr. Ward and Laura Ward did this!). And the duo di...2019-11-1329 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastSelf Care for Veterinary Professionals: What Really Works in the Real WorldSelf-care is essential in resisting burnout, remaining positive, and restoring passion. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT share their favorite personal self-care habits and hacks, how they deal with “self-care guilt,” and Dr. Ward reveals his favorite technology to help him optimize restorative sleep (and why he no longer calls it “recovery!”). The duo also dives into intermittent fasting (Dr. Ward “Yes,” Beckie “Maybe”), when is the best time to workout, and simple gratitude practices each use to, as Dr. Ward puts it, “Tilt toward optimism!” This is a fun conversation about a topic many recommend and advise, but few...2019-10-0236 minMaking Sense of PetsMaking Sense of PetsHouse Hold ToxinsVeterinary Technicians Angelia Elia, Ryan Frasier, and Beckie Mossor discuss household toxins that pose dangers to your pets.  If you have an emergency or for more information check out: https://www.aspca.org/pet-care/animal-poison-control https://www.petpoisonhelpline.com/ Follow us on social media: https://www.facebook.com/makingsenseofpets/ https://www.instagram.com/makingsenseofpets/ makingsenseofpets@gmail.com Follow your show hosts! Ryan: https://www.instagram.com/vettechry/ Angelia: https://www.facebook.com/angela.elia.98 Beckie: https://www.instagram.com/beckie_r...2019-10-0138 minMaking Sense of PetsMaking Sense of PetsIntroductionsVeterinary Technicians Angelia Elia, Ryan Frazier, and Beckie Mossor introduce themselves and talk a little bit about why they are excited to be a part of Making Sense of Pets. Follow us on social media! https://www.facebook.com/makingsenseofpets/ https://www.instagram.com/makingsenseofpets/ makingsenseofpets@gmail.com Follow your show hosts! Ryan: https://www.instagram.com/vettechry/ Angelia: https://www.facebook.com/angela.elia.98 Beckie: https://www.instagram.com/beckie_rvt/ --- Send in...2019-09-1606 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastMaking Veterinary Clients with Special Needs Feel WelcomeEpisode 137 (2 2/3 YEARS of weekly podcasts!) This week, podcast hosts Dr. Ernie Ward and Beckie Mossor, RVT tackle a topic often overlooked in veterinary practice: How to make our clients with special needs feel welcome. Beckie shares her recent Chicago VMA experiences after giving a presentation on this topic, Dr. Ward shares stories of some good (and not so good) client interactions, and both share a multitude of tips and tactics for veterinary professionals. This is a podcast we recommend sharing with your entire clinic team and then creating your own staff training materials and policies. And, huge congratulations to our...2019-07-1027 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastThe Complications and Controversies of Convenience EuthanasiaRecent news reports convenience euthanasias have rocked the pet world and caused intense scrutiny of the veterinary profession’s role in this practice. This week Dr. Ernie Ward and Beckie Mossor, RVT discuss the recent Richmond, Virginia euthanasia case, their own experiences with convenience euthanasia requests, and why talking openly about this topic is needed more now than ever. In addition, our hosts connect euthanasia with burnout, Dr. Ward explains why the veterinary profession is increasingly confused by the extreme types of pet owners, and Beckie shares the most heartbreaking moment she’s witnessed in veterinary practice. Plus, there are guns...2019-06-1927 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastFollow your Dreams with Sailing Veterinarian Dr. Sheridan LatheHow would you like to sail the Caribbean helping island animals? This week hosts Dr. Ernie Ward and Beckie Mossor, RVT are joined by an Australian veterinarian doing it! Dr. Sheridan Lathe is sailing her 37-foot boat, “Chuffed,” island-to-island helping dogs, cats, livestock, and exotic animals along the way. Her popular Youtube channel, Vet Tails’ Sailing Chuffed, chronicles her adventures. We talk with her about her childhood in Australia, practicing at wildlife sanctuaries, her travels in China working with Asiatic bears, and how she followed her dreams aboard a floating veterinary clinic in the Caribbean. Ernie asks her what impact U.S. v...2019-05-1534 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastWalmart Announces Online Pet Pharmacy and 100 Veterinary ClinicsThis week Walmart announced it was launching an online pet pharmacy, WalmartPetRx.com, and plans to open 100 in-store veterinary clinics over the next 12 months. This week Dr. Ernie Ward and Beckie Mossor, RVT talk with Julie Legred, CVT about what this means for veterinarians and veterinary technicians, pet owners, and pet retailers. The trio offer insights on how independently-owned clinics can learn from Walmart, and why they see this as a win-win for the veterinary profession and U.S. pet owners. Dr. Ward speculates on the timing of this announcement from Walmart and how it may affect the impending Chewy...2019-05-0832 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastVeterinary Support Staff Unleashed Facebook Group & Transitioning into Management RolesThis week we're excited to sit down with the licensed veterinary technician, Jade Velasquez, who started the popular Facebook group, Veterinary Support Staff Unleashed. In addition to her work as an LVT and Facebook group administrator, Jade has recently transitioned into practice management. Host veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor explore the unique way Jade became a licensed veterinary technician, what her greatest challenges and biggest surprises were as she started managing a busy veterinary clinic, and what her goals are with Veterinary Support Staff Unleashed. This is an energetic conversation with loads of practical tips...2019-04-1028 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastLIVE from Hurricane Florence: How to Help Clients & Clinics during Natural DisastersThis week co-hosts Dr. Ernie Ward and registered veterinary technician Beckie Mossor are evacuated from their homes during Hurricane Florence. Dr. Cyndie Courtney joins Dr. Ward (Beckie cellular service failed during recording) to discuss what it’s like to live through a hurricane. Helpful advice for any veterinary clinic affected by a natural disaster such as hurricane, flooding, wildfire, earthquake, tornado, etc. From how to prepare, what advice to offer clients, how to travel with pets, and what can you do when a dog gets bitten by a venomous snake when winds are 100 miles per hour and all roads are fl...2018-09-1929 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastDealing with Angry Veterinary ClientsYou know what we’re talking about because you deal with them, too. Angry, upset, threatening and irate veterinary clients can damage team morale, cause unbearable stress, and adversely affect patient care and client service (for our nice clients). This week, our hosts tackle how they deal with irate clients, how to spot a “secretly angry” client, and steps your team can take to help prevent conflict in the future. Drs. Ernie Ward and Cyndie Courtney along with Beckie Mossor, RVT share stories from their practice lives (Dr. Ward’s gun battles! Beckie witnesses trashed lobby TV’s!), offer advice on address...2018-02-1434 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastWhat Small Animal Veterinary Professionals can Learn from Large Animal Veterinary Nurses - Heather HopkinsonThis week, Dr. Ernie Ward and Beckie Mossor, RVT talk with large animal veterinary nurse an equine nursing specialist Heather Hopkinson about the differences - and similarities - of large and small animal veterinary care. Heather shares her story of a young girl working at stables to earn horse riding lessons to becoming a pioneer and leader in the large animal veterinary technician world. Beckie and Heather recount their days together in veterinary technician school, how the veterinary nurse initiative (VNI) may affect large animal veterinary professionals, and the shared struggles of all animal advocates. The trio explore how compassion...2018-01-1027 minVeterinary Viewfinder PodcastVeterinary Viewfinder Podcast(Human) Kids in the Veterinary Clinic!The veterinary profession is now dominated by women. This week, the Veterinary Viewfinder tackles the topic of veterinary professionals having children, bringing our kids into the clinic, and handling clients’ children during veterinary appointments. Co-hosts Drs. Ernie Ward and registered veterinary technician Beckie Mossor share tales of crates used as cribs, a mother who demands Dr. Ward share EVERYTHING with their child during an appointment (and then dramatically changes her mind), Beckie talks about vet techs being used as “babysitters” during clinic visits, and Cyndie reviews her experiences as a "new mom" intersects with "practice life" over the past few months...2018-01-0328 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastPet Obesity, Finding your Passion, and Breaking Research News with University of Liverpool's Dr Alex GermanThis week we're joined by friend and colleague, Dr. Alex German from the University of Liverpool. Alex joins Drs. Ernie Ward and Cyndie Courtney, along with registered veterinary technician Beckie Mossor, to share his story of becoming a veterinarian, his experiences as a mixed animal practitioner, returning to academia to pursue his PhD and Internal Medicine Board Certification, and finding his passion in clinical research. Alex and Ernie discuss their combined efforts combating pet obesity, Cyndie prompts a discussion on weight bias, and Beckie relates the pressures veterinary nurses often encounter when dealing with pet obesity. The group discusses Alex's...2017-12-2734 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastVets Against Insanity's Dr. Sarah WootenThis week we're thrilled to share the podcast with "Vets Against Insanity" card game co-creator, Dr. Sarah Wooten. Sarah sat down with Dr. Ernie Ward and Beckie Mossor, RVT at the recent Fetch dvm360 Conference in sunny San Diego and was joined via the magic of the internet by Dr. Cyndie Courtney. Ernie and Beckie gave Sarah the better microphone, and apologize for the reverb and echo-y sound in this podcast (they were in a cavernous hall, but still, Ernie left a certain mic cord at home...3,000 miles away...and had to improvise. Cie la vie.). Sarah shares her story...2017-12-2029 minVeterinary Viewfinder PodcastVeterinary Viewfinder PodcastBeckie Helps Hurricane Harvey Animals! How You Can Aid Animals Affected by DisasterThis week we talk with co-host Beckie Mossor about her recent experience aiding animals displaced by Hurricane Harvey in Texas. Beckie joins Drs. Ernie Ward and Cyndie Courtney for a discussion about Hurricanes Harvey and Irma, how veterinary professionals can get involved with ASPCA and FEMA relief efforts, and the best ways to help animals during natural disasters. Beckie inspires us all and we'd like to thank her and the thousands of animal assistance volunteers everywhere for making the world better! #BeBetter #VetLife #VetTech #Veterinary2017-09-2026 min