Shows
SalesforcesightHow to Achieve Org-Wide AI SuccessIn this episode, we dive into the world of AI agents, exploring why so many companies are struggling to move beyond the pilot phase, despite massive interest and investment. With AI agent adoption predicted to surge by an astonishing 327% over the next two years, understanding these challenges is more vital than ever. We unpack the core reasons why promising AI agent pilots get stuck:Focusing on tech over real business problems: A staggering 60% of AI pilots fail due to a lack of clear Return on Investment (ROI).Excluding business teams from planning: Critical insights on desirability and viability are often...
2025-06-0620 min
Marketing TrendsBernard Slowey: Forget Chatbots! Smart Brands Are Moving to AI Agents!Imagine onboarding a new employee who never sleeps, speaks every language, knows all your products, and can handle thousands of customers at once.That's the reality Salesforce is building with Agentforce — and it’s already transforming customer success, marketing operations, and revenue growth.In this episode, Salesforce SVP of Digital Customer Success Bernard Slowey joins us to break down how they became Customer Zero for Agentforce, what went wrong (and right), and why agentic AI is reshaping the future of marketing and operations.If you lead marketing, operations, or customer success — and you’re serio...
2025-04-161h 11
Experts of ExperienceAI Agents Explained: Build a Digital Workforce That Works 24/7In this special panel-style episode, Agentforce expert and Senior Vice President of Digital Success at Salesforce, Bernard Slowey, is interviewed by Lauren Wood and guest host Stephanie Postles. This is your inside look at Salesforce’s rapid deployment of its revolutionary AI agent, what this means for the digital workforce revolution, and how ANY company can create a customizable, empathetic digital employee. (With no code, just natural-language prompting.) Bernard shares firsthand accounts of the launch, including navigating real-time customer feedback and the crucial lessons learned about data hygiene and prompt engineering. He also discu...
2025-03-241h 13
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Inside Salesforce: Driving Customer Value with AI & Automation with Bernard Slowey, VP of Digital CS | Episode 071Bernard Slowey, VP of Digital Customer Success at Salesforce, joins the show to discuss the transformation of customer service through digital tools, AI, and data-driven insights. He and Alex explore how Salesforce is leading the way in enhancing customer experiences by unifying support, success, and training portals, leveraging burgeoning AI tools like Einstein, and focusing on seamless handoffs between digital and human interactions to drive proactive, personalized service.Chapters:00:00 - Intro04:19 - Early career at AOL and Microsoft07:33 - Learning from Microsoft’s transformation10:02 - Defining digital customer success11:38 - En...
2024-09-2458 min
Rooted & UnwaveringS01 - E12 - Rooted & Unwavering - Hylke Faber & Rick Gage
What can we learn from six senior leaders about leading large organizations connected to our best selves? Join Hylke Faber and Rick Gage as they reflect together on the past six Rooted & Unwavering episodes with: Pamela Mattson from Outreach, Amit Basak from Full Potential Solutions, Greet Prins from the Dutch Chamber of Commerce, Bernard Slowey from Salesforce, John Rex, formerly at Microsoft, and Pradeep UN from Truths & Insights. Explore deep acceptance of ourselves and what is, daring to be present also when things don’t go our way and discover the always and already grace that is here in an...
2023-06-271h 02Rooted & UnwaveringS01 - E09 - Rooted & Unwavering - Dec 2 - Hylke Faber & Bernard Slowey
Where do we find the wherewithal to choose courage over comfort consistently? How do we help ourselves to stay open and curious? Bernard Slowey, Vice President of Digital Customer Success at Salesforce, shares how it all starts with selfcare. Going for a run, spending time with his wife and five-year-old sun, meditating and finding other ways to take care of monkey mind helps him to stay grounded and confident as he works with his teams to serve customers well. He also reflects on how connecting with the bravery of his ancestors helps him put things in perspective and find...
2023-06-221h 01
Phoenix Business RadioSelfcare is Table Stakes E9Selfcare is Table Stakes E9 Where do we find the wherewithal to choose courage over comfort consistently? How do we help ourselves to stay open and curious? Bernard Slowey, Vice President of Digital Customer Success at Salesforce, shares how it all starts with selfcare. Going for a run, spending time with his wife and five-year-old [...]
2022-12-0859 min
Rooted & UnwaveringSelfcare is Table Stakes E9Selfcare is Table Stakes E9 Where do we find the wherewithal to choose courage over comfort consistently? How do we help ourselves to stay open and curious? Bernard Slowey, Vice President of Digital Customer Success at Salesforce, shares how it all starts with selfcare. Going for a run, spending time with his wife and five-year-old […]
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2022-12-0800 min
Phoenix Business RadioSelfcare is Table Stakes E9Selfcare is Table Stakes E9 Where do we find the wherewithal to choose courage over comfort consistently? How do we help ourselves to stay open and curious? Bernard Slowey, Vice President of Digital Customer Success at Salesforce, shares how it all starts with selfcare. Going for a run, spending time with his wife and five-year-old [...]
2022-12-0859 min
Dunamaise On AirA Word In Your Ear: Episode 3Locally-based Drama Group members were invited to put together and develop short, fifteen minute plays which would be workshopped over a number of weeks under the mentorship of David Butler. The weekly Zoom sessions began with a series of three 2 hour talks on structure, characterisation, and dramatic dialogue.
We then had eight weeks during which we workshopped the plays so that each one got a minimum of three workshopping sessions. Unfortunately the Covid situation did not allow for live performances or live rehearsed readings of the plays as planned. Instead, each group was invited in to Dunamaise A...
2021-02-1829 min