Shows
CSM Practice - The Customer Success PodcastThe Surprising Productivity Tips Every CSM Needs to KnowSend us a textStep into the world of Customer Success Management with our CSM Practice Podcast episode: "The Surprising Productivity Tips Every CSM Needs to Know." In this engaging session, Bhavika Kochar, CS Ladies founder and community builder, shares her evolution from managing 45 to 300 accounts. Her journey, enriched by pursuing a Master's in Engineering Management at Duke University, epitomizes the spirit of a multifaceted professional. Learn how Bhavika leverages Excel, VBA, Tableau, and Zapier for deep data insights and explores the significant impact of automation in enhancing CSM operations.Episode Highlights:Bhavika's strategic...2024-03-0827 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Digital Customer Success with and Engineering Mindset with Bhavika Kochhar | Episode 032Bhavika Kochhar is one of those amazing individuals that does an incredible amount of service to the CS community and seemingly eats, sleeps & breaths customer success. She's been in the trenches as a CSM and is now pursuing her Masters in Engineering Management, where she is focused on pulling technical prowess into CS.I loved this conversation with Bhavika because she provided a lot of tactical advice, not only for leaders but also front-line CSMs on the mindset and general operations of great digital programs. Topics in our conversation include:How her love of tech brought...2024-01-0938 min
Women in Customer Success Podcast22 - How To Grow Professionally Through Initiatives - Bhavika KochharText us your questions and thoughts!Today I am talking to Bhavika Kochar - Customer Success innovator at InCustomerSuccess, a community builder for Practical CSM, Chapter lead for Customer Success Network, ambassador for WomenTech Network, and a Customer Success Professional. I'm sure there are more things Bhavika is involved with and she is talking about various initiatives in this conversation. In this episode, we talk about: Customer SuccessEmbracing opportunities for learningHow exposure to various initiatives is valuable for personal developmentFollow Bhavika!___________________________________________________About Women in Customer Success Podcast...2020-12-1626 min