Shows
Standing Waters PodcastSpecial Episode- Community Impact Through KindnessIn this episode of the Standng Waters podcast, host Bill German and co-host Chip discuss the remarkable achievements of 15-year-old Kyle Keppel. They explore Kyle's involvement in community activities, including 4-H and Special Olympics, and his innovative Swear Jar initiative aimed at promoting kindness. The conversation delves into the importance of charitable giving and the impact of small acts of kindness, culminating in a challenge for Kyle to spread goodwill in his community.2025-07-2325 minStanding Waters PodcastEpisode 7 The Secret That Can Transform Your BusinessWhat if the key to stronger teams and better business wasn’t authority, but humility? In this episode of the Standing Waters Podcast, we dive deep into a leadership style that’s changing the way workplaces operate—servant management.Bill German shares powerful insights on how servant management flips the script on traditional leadership. Instead of commanding from the top, servant leaders listen first, lead with empathy, and create space for their teams to grow. William unpacks the core values of servant leadership—humility, trust, collaboration—and explores how these values are especially crucial as Gen Z resh...2025-07-2130 min
Standing Waters PodcastEpisode 6 From Damage to Dollars: How to Handle Home Restoration Insurance ClaimsThink filing a home restoration claim is simple? Think again. In this episode, you’ll discover how the real work begins after the water recedes—and why knowing your policy could save you thousands.Join Standing Waters host Chip Miller and office mitigation manager Tiffany Heb as they break down the behind-the-scenes reality of handling insurance claims in the restoration industry. Tiffany shares her inspiring journey from the fast-paced restaurant world to managing complex restoration projects—especially during the chaotic winter season, when frozen pipes and weather damage spike. The conversation explores the importance of clear...2025-07-1422 min
Standing Waters PodcastEpisode 5 Unexpected Tales from the Restoration FrontlinesIn this engaging conversation, William German and Jim Mackenzie share humorous and insightful stories from their experiences in the restoration business. They discuss unexpected emergencies, human reactions during crises, and the importance of compassion in their line of work. Through anecdotes, they highlight the unpredictability of life and the value of finding humor even in challenging situations. The conversation also touches on dealing with difficult customers and the unexpected treasures they often uncover during their work. In this conversation, William German shares various experiences from his work in disaster restoration, highlighting the unexpected challenges and heartwarming stories that arise...2025-07-0754 min
Standing Waters PodcastEpisode 4 House Restoration Meets Holiday Cheer: Inside a Season of TransformationIn this festive and reflective episode, Bill and Chip take listeners behind the scenes of their New Way Restoration office, located in a beautifully restored 1945 building that honors its heritage while serving a modern purpose. From preserving original architectural details to navigating the challenges of winter weather—like frozen pipes and snow-packed roofs—they paint a vivid picture of the realities homeowners face during the colder months. With holiday season energy in full swing, they share personal stories about balancing work demands with family commitments, childcare coordination, and evolving traditions after the loss of loved ones. The warmth of comm...2025-06-3026 min
Standing Waters PodcastEpisode 3 Leading with Purpose Servant Leadership in the Home Service IndustryThis episode flips the script on traditional leadership—because real home transformation begins with servant leadership at the core.In this powerful discussion, Bill German and Chip Miller explore the connection between effective home restoration and the human element behind the work—your team. Drawing from Robert Greenleaf’s servant leadership philosophy, they reveal how leading with empathy, trust, and collaboration doesn’t just build stronger teams—it builds better homes. They discuss how prioritizing employee growth, fostering experimentation, and actively listening can create a culture of excellence that translates directly into superior restoration outcomes. As the landscape...2025-06-2340 min
Standing Waters PodcastEpisode 2 From Stains to Sustainability Mastering Carpet Cleaning for Home HealthThink carpet cleaning is just about removing visible stains? Think again. This episode reveals what’s really hiding beneath your feet—and why ignoring it could be costing you more than you think.In this deep-dive conversation, Bill and Chip from NuWay Restoration and Cleaning pull back the curtain on the world of carpet and house restoration. They explore the surprising science behind effective carpet care, from dealing with deeply embedded contaminants to understanding the right treatments for different materials. Whether it’s navigating the challenges of high-traffic areas or managing the mess pets leave behind, they offer...2025-06-1639 minStanding Waters PodcastEpisode 1 Restoring Homes and Lives Inside New Way Restoration’s MissionWhen disaster hits your home—whether it’s fire, water, mold, or sewage—the chaos can feel overwhelming. In this powerful first episode, discover how two restoration experts are bringing hope, healing, and heart back into the cleanup and rebuilding process.Bill German and Chip Miller, the passionate founders of New Way Restoration and Cleaning, share the inspiring story behind their company and how they’ve built a business rooted in service, trust, and values. They dive into their range of restoration services—from emergency water damage cleanup to mold remediation and smoke removal—and explain how they walk alongside fa...2025-06-0947 min