Shows
Future PicksSolving the OOM Puzzle: Consultants Who've Done It Before...And Are Doing It Again!What happens when two industry veterans who have lived through handwritten tickets, PSS cutovers, and now Offer and Order sit down to compare notes?In this Future Picks episode, Clarissa Jenkins talks with Lamiya Merchant and Joelle Cuvelier about how airlines can move from legacy complexity to modern airline retailing, without open-heart surgery on their operation.They discuss:Why even self-sufficient or slow-moving airlines still benefit from neutral consultingHow Branchspace helps carriers build a solid business case for Offer and OrderThe unexpected value of OOSD projects, from...
2025-11-1952 min
Future PicksRetail, loyalty and rapid growth: Lessons from KM Malta AirlinesIn this episode of Future Picks, Oliver Ross, Head of Loyalty & CRM at KM Malta Airlines, takes us inside the creation of KM Rewards: a loyalty programme built from scratch in record time. From instant SkyBux redemption and a transparent value proposition to 20% monthly membership growth, Oliver explains how loyalty can be both simple for customers and strategic for airlines.Learn more about Branchspace:Website: www.branchspace.comEmail: reinventdigital@branchspace.comLinkedIn: www.linkedin.com/branchspace-digital-reinventedInstagram: www.instagram/branchspace_digital_reinventedFacebook: https://www.facebook.com/profile.php?id=100081431809978Branchspace is a leading digital...
2025-09-0451 min
Future PicksGovernance, Clarity and Confidence: The Pre-Launch PlaybookEveryone talks about delivery. But what happens before a project starts? In this episode of Future Picks, Branchspace consultants Kin and Varad share how they guide major airline clients through the crucial early stages of transformation. With insights on scoping, alignment, governance and why “earned trust” is the secret weapon of any successful launch.Learn more about Branchspace:Website: www.branchspace.comEmail: reinventdigital@branchspace.comLinkedIn: www.linkedin.com/branchspace-digital-reinventedInstagram: www.instagram/branchspace_digital_reinventedFacebook: https://www.facebook.com/profile.php?id=100081431809978Branchspace is a leading digital software provider and cons...
2025-07-2937 min
Future PicksFrom Pain Points to Product Value: Creating Intuitive Airline Experiences with GosiaWhat does it take to deliver truly seamless airline check-in and self-service?In this episode of Future Picks, we chat with Gosia Korpal, Product Owner at Branchspace, about her transition from customer service and QA into product ownership. And how that journey shapes the Triplake platform’s Smart Self-Service and Check-in modules.We explore:Her career path from Lufthansa to BranchspaceThe mindset shift from QA detail to product strategyWhy simplicity and UX are more important than flashy featuresHow Triplake balances fast delivery with long-term valueData-driven decision-making in post-booking airline journeysReal-world examples from customers like Om...
2025-06-3040 min
Future PicksJP Olmos: Beyond Buzzwords | What Airlines Need to Know About NDC, OOM and AI🎧 New Future Picks Podcast: Beyond Buzzwords | What Airlines Need to Know About NDC, OOM and AIWhat does it take to drive Modern Airline Retailing forward? JP Olmos, Senior Expert at Branchspace, brings over 14 years of airline and tech experience to this episode. From the evolution of NDC and Offer & Order Management, to the impact of AI agents, JP shares practical insight, industry trends and real-world perspectives from the Americas. 🎙️ Highlights include:Why industry alignment is more valuable than everHow AI agents could reshape airline servicingWhat smaller airlines can do to modernise without...
2025-05-2937 min
Future PicksMathieu Tahon: Digital Transformation in Airline Payments | Actuary.aero 2025What are the future trends in airline payments and digital transformation? Join host Clarissa Jenkins as she chats with Mathieu Tahon, Principal Consultant at Branchspace, about cutting-edge innovations from his talk at the Actuary.aero Conference 2025. Discover insights into payment orchestration, tokenisation and how airlines can improve customer journeys while overcoming legacy challenges. Listen now for an expert take on modernising airline payment architecture.Website & Social:Website: https://www.branchspace.com/Email: reinventdigital@branchspace.comLinkedIn: https://www...
2025-04-0941 minFuture PicksTimmo Rol: Breaking Barriers in Airline Retailing Innovation | Future Picks PodcastJoin industry expert Timmo as he shares deep insights from years in airline technology and distribution. Drawing from his experience at major carriers like Qantas and Virgin Australia, Timmo discusses the transformation of airline retailing, the challenges of NDC implementation, and his vision for aviation's future through 2030.Learn about the distinct approaches different airlines take to modernisation, the complex hurdles facing travel management companies, and the exciting possibilities of AI, hyper-personalisation, and digital ID in transforming the traveller experience. Timmo offers practical advice for airlines of all sizes and shares his perspective on how...
2025-03-2723 min
Future PicksDorota Ziajka: Insights from GSMA Mobile World Capital 2025In this episode of the Future Picks podcast, we chat with Dorota Ziajka, Branchspace Product Manager for Triplake On the Go.We discuss the biggest takeaways from MWC Barcelona 2025, one of the world’s largest technology conferences. Dorota shares insights on AI-driven mobile experiences, the Smart Airport Summit and how airlines can learn from tech leaders like Samsung, Glovo and AppTweak to optimise digital retailing and customer engagement.Listen in as we explore how AI, automation and seamless connectivity are shaping the future of airline apps and passenger experiences. Plus, Dorota shares her thoughts on wh...
2025-03-1122 min
Future PicksDeepak Puthiyedath: The Future of Airline TechnologyIn this episode of Future Picks, we sit down with Deepak Puthiyedath, Managing Architect at Branchspace, to explore the future of digital retailing in the airline industry. Deepak shares insights on how airlines are embracing API-first strategies, modernizing legacy systems, and leveraging data-driven solutions to enhance customer experiences.Key topics:— Key trends shaping digital transformation in aviation— Challenges airlines face with legacy systems & retailing platforms— How an API-first approach enables agile, scalable digital solutions— The role of AI, analytics, and modern payment solutions in airline retailing
2025-02-1721 minFuture PicksSimon Genta: Helping Airlines Reach their Digital Potential | Future Picks PodcastIn this episode, we talk with Simon Genta, Consulting Practice Manager at Branchspace. We look at digital transformation in the airline industry and how consulting can help airlines navigate this journey.With over a decade of experience in management consulting, Simon leads Branchspace’s fast-growing consulting practice, helping airlines optimise their business processes, technology adoption, and customer experience.Simon shares real-world insights, practical advice, and examples of how Branchspace is making a difference for airlines. If you're interested in airline retailing, digital innovation, and consulting, this episode is a must-watch.Key topics:— What digital transformation means for airlines— The bigges...
2025-02-1015 minFuture PicksTomek Wisniewski: Fully Digital Travel with Triplake Mobile AppIn this episode, we welcome Tomek Wiśniewski, Mobile Apps Developer at Branchspace, to explore the future of mobile technology in the travel industry.
Tomek shares his journey from developing MojeZdrowie24, a leading Polish health app, to shaping the Triplake mobile platform for airlines. He discusses the latest trends in mobile development, including AI, cross-platform apps, and digital identity wallets, and how they’re transforming air travel.
We also dive into Branchspace’s involvement in a groundbreaking IATA proof-of-concept that successfully demonstrated a fully digital travel experience, allowing passengers to breeze through booking, check-in, and airport security using digital crede...
2025-02-0612 minFuture PicksUrsula Silling: Seamless Journeys, Stopovers, and Modern Airline Retailing | FTE APEX Asia ExpoJoin us at FTE APEX Asia Expo in Singapore as Ursula Silling, CEO of Branchspace, discusses how we're revolutionising the travel experience.
From reimagining stopovers with our 'Stop and Stay' solution to enabling seamless travel with digital identities, Ursula shares insights on innovation, personalisation, and collaboration across the travel ecosystem.
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
2025-01-2009 minFuture PicksRevenue Management Insights with Simon Pitt — Future Picks PodcastIn this episode of the Future Picks podcast, Simon Pitt shares his extensive experience in airline revenue management across the globe.
Join us as we explore the evolution of revenue strategies, groundbreaking innovations like origin and destination control, the integration of technology, and the critical role of people and organisational structure.
Simon offers a visionary outlook on the future of airline revenue management, the shift from legacy systems to modern solutions, and how airlines can optimise the customer journey to drive profitability.
Website & SocialWebsite: https://www.branchspace.com/Email: reinventdigital...
2024-12-1616 minFuture PicksNext Generation E-commerce, Ancillary Revenue and Retail: Panel Session from FTE AsiaDiscover insights from industry leaders in this engaging panel discussion recorded live at Future Travel Experience Asia.
This session dives into the strategies airlines and travel suppliers are using to unlock new revenue streams through cutting-edge e-commerce platforms, innovative ancillary services, and customer-centric retail approaches.
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
2024-12-1016 minFuture PicksDynamic Pricing in Airlines: Evolving Strategies to Meet Consumer ExpectationsDynamic pricing has sparked widespread debate across industries like music concerts, sports events, and airlines.
In this video from Future Travel Experience Asia, the panel shares how airlines approach dynamic pricing, balancing supply, demand, and consumer transparency.
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
2024-12-0506 minFuture PicksBranchspace's Vision for the Future of Travel | Ursula Silling, CEOImagine a seamless travel experience where your flight, airport spa, taxi, dinner, and accommodation are effortlessly connected and tailored to your needs. Advanced, intuitive recommendations guide you like a trusted friend—only better.
That's Branchspace's vision shared by Ursula Silling (CEO) at Future Travel Experience Asia, in November.
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
2024-12-0507 min
Future PicksCreate Enjoyable Journeys with UX Design | Mark OteroIn this episode, we talked to Mark Otero, Experience Design Director, about how design contributes to the overall experience airlines want to deliver.
Here's what we talked about:
The basics of UX and its importance in aviation.
Key Considerations for Designing Airline Websites and Apps
Insights from retail to enhance airline UX.
Real-world examples of impactful UX improvements with Oman Air, Air Mauritius and KM Malta.
Future Trends in Airline UX Design
Tips for those entering or specialising in airline UX.
Website & Social
Website: h...
2024-10-2114 minFuture PicksStreamline Airline Digital Transformation: Insights for Boosting Sales & Customer SatisfactionWatch Ursula Silling (CEO) and David Turton (CTO) at the World Aviation Festival 2024, as they explore the key role of digital transformation in the airline industry.
In this insightful presentation, they discuss the evolving expectations of travellers and the necessity of providing a seamless digital experience to build customer trust and loyalty.
They also explain what airlines can learn from successful brands like Deliveroo and Uber, focusing on personalisation and convenience.
Hear about the importance of creating a culture of experimentation, leveraging technology to enhance customer journeys, and promoting collaboration with customers.
2024-10-1616 minFuture PicksWhat it's like for British Airways to be a trailblazer with Offer & Order ManagementWatch the full panel session with Branchspace and British Airways that took place at T2RL Engage 2024.
Radu Iliescu, Head of Consulting at Branchspace, and Oliver Ahad, Head of Offer & Order Solutions at British Airways, share how this collaboration sets a benchmark for airlines when it comes to creating a true shopping experience.
Moderated by Jerry Foran, Senior Consultant at T2RL.
2024-10-1017 minFuture PicksTransforming Airline Retailing | Interview with Branchspace at FTE Dublin 2024To keep up with customer expectations, airlines are always seeking innovative ways to enhance their experience and boost revenue.
The evolution of technology and the increasing availability of modern data analytics tools are transforming the landscape of airline retailing. In fact, by 2030 Airline retailing could be worth $40 billion.
Advanced analytics and personalised offerings allow airlines to tailor their services to individual passenger needs.
This shift is supported by modern offer and order management systems, which integrate various retail capabilities across multiple channels, creating a seamless and consistent customer journey.
Ursula Silling, CEO of Branchspace, and Radu Iliescu, Head of...
2024-07-3031 min
Future PicksHelping Airlines Take the Opportunity of Offer & Order Management | Andrew Webster, Director of OOM ConsultingWebsite & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
2024-07-0910 minFuture PicksTransformational Airline Retailing Strategies — Panel Discussion at FTE Dublin 2024The transformation of the airline industry through digital strategies is gaining more momentum than ever. This panel discussion raises important questions to some of the best airline examples like LATAM, Lufthansa Group and AirAsia.
Watch the full discussion than took place at FTE Dublin 2024 (June 11-13)
Moderator: Eric Leopold. Founder of Threedot.
Contribution by:
— Ricard Vila, CDO of LATAM
— Keith Martin, Senior Strategy Manager at Lufthansa Group
— Wong Mei Hong, Head of Ancillary Revenue at AirAsia
— Ursula Silling, CEO of Branchspace
#airlineindustry #customercentric #digitaltransformation
2024-07-0135 minFuture PicksHow Digital Identity is changing the way we travelHow will digital identity increase the passenger experience and improve airport operations?
This panel discussion reveals many of the answers we’re looking for in this industry. See it from the different perspectives of:
- Vanessa Calvo, Head of Funding and Innovation Trends department at Aena
- Bill Carleton, Director, Advanced Recognition Systems at NEC Corporation of America
- Harvey Tate, Human API - Digital Transformation, IAG
- Ursula Silling, CEO of Branchspace
Moderated by Andrew Price, Managing Director at Opermium
This session took place at Future Travel Experience 2024 in Dublin (11-13 June)
#airlineindustry #customercentric #digitaltransformation
2024-06-2624 minFuture PicksFully Integrated Digital Identity Travel with Branchspace and British Airways at FTE Dublin 2024This session took place at FTE Dublin 2024 (11-13 June).
Branchspace and British Airways have been collaborating to test the first fully integrated digital identity travel experience. From shopping for flights to arrival. Starting on a journey from London Heathrow to Rome Fiumicino.
What can we learn from these efforts and do we now globally scale such efforts?
Ursula Silling, CEO of Branchspace, presented the vision of Branchspace when it comes to integrating Digital Identity in Travel. Harvey Tate, Human API at British Airways, also joined the session.
#airlineindustry #customercentric #digitaltransformation
2024-06-1924 minFuture PicksDigital Identity to Enable Customer Centricity | IATA Innovation DayWatch the full panel discussion at IATA Innovation Day (Apr 25-26) on Digital Identity to Enable Customer Centricity.
Surely an extremely insightful talk with Ursula Silling, CEO of Branchspace, joined by William Warbington, Director Innovation Strategy Planning at SkyTeam, Vikas Bhola, CEO of NeoKe, Vladimir Vujovic, Senior Digital Innovation Manager at SICPA, Louise Cole, Head of Customer Experience and Facilitation at IATA, and Kat Morse, Senior Manager Innovation & Partnerships at IATA.
#airlineindustry #customercentric #digitaltransformation
2024-05-2733 minFuture PicksRethinking Stopover Experiences with Triplake Stop & StayGet exclusive access to our session at IATA Innovation Day (Apr 25-26) with Ursula Silling, CEO, and Andrew Webster, Director of Airline Offer & Order Consulting.
Discover how we're transforming the stopover experience for modern travelers with our innovative Triplake Stop & Stay solution.
With thorough customer research, we reveal the significant challenges and potential of stopovers. Learn how airlines can leverage these insights to enhance their offerings and meet evolving customer demands.
Case studies of travelers like Gabriela, a digital nomad, and Ana, a senior social media star, showcase the importance of personalized stopover solutions.
See how the Stop & Stay...
2024-05-2309 min
Future PicksGrow a Successful Team with Kamila StasikKamila Stasik is the General Manager of our technology centre in Kraków, Poland.
Today we’re talking about setting up a growing team for success in our organization.
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
2024-05-1618 min
Future PicksYour personal travel boutique in your pocket | Dorota ZiajkaDorota is the Product Manager of our Triplake Mobile App solution, and today we’re talking about how airlines can improve customer experience using mobile apps.
In Dorota's own words: "Hello everyone, I’m thrilled to be here today. I’ve had the joy of being the Product Manager for Triplake Mobile Apps for almost two years now.I’m all about mobile apps and aviation—it’s where my passion flies high! In my role, I get the exciting opportunity to blend these interests daily."
What airlines should look for in...
2024-03-0707 minFuture Picks3 things airlines can do today to get ready for modern retailingIn a recent discussion, David Turton, Chief Technology Officer at Branchspace, shared valuable insights on how airlines can embrace modern retailing. Here are three key strategies he recommends for airlines to implement today:
1. Decoupling Legacy Systems with Pragmatic APIs: A crucial consideration is the abstraction of details and the implementation of pragmatic APIs to disconnect from legacy environments. This ensures a seamless separation between the consumer-facing digital experience and the underlying infrastructure. By achieving this decoupling, airlines can facilitate the replacement of various components over time, streamlining the transition to modern retailing.
2. Embracing Modularity in Digital Ecosystems: Turton emphasizes...
2024-01-3102 minFuture PicksTriplake: Turning your digital eco-system into a customer first sales power houseDive into the world of seamless digital commerce and exceptional customer experiences with David Turton, CTO at Branchspace — digital reinvented, as he shares the successes of our valued customers using, or about to launch, the Triplake dynamic retailing platform.
Our customers' stories span various approaches. Some airlines boldly opt for a transformative journey, replacing their entire digital ecosystem at once. Triplake becomes their partner of choice, offering a platform covering all aspects for a consistent and engaging customer experience.
On the flip side, other airlines prefer a stepwise approach, deploying parts of the experience first and progressively evolving other ke...
2024-01-3005 minFuture PicksNavigating Challenges in the Aviation Industry's Digital TransformationExtract from an interview with Ursula Silling, CEO at Branchspace, and Michael Huynh, Founder and Managing Director at Branchspace.
At World Aviation Festival, Lisbon, 2023.
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
2024-01-1701 minFuture PicksHow to build a business case for transitioning into offer and order managementExtract from Panel participation “Blazing the Trail to Offer/Order Transformation—Managing the Pain”, with Radu Iliescu, Director of Digital Solutions & Consulting at Branchspace.
T2RL Engage, London, September 2023.
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
2024-01-1702 minFuture PicksTransitioning into offer and order managementExtract from Panel participation “Blazing the Trail to Offer/Order Transformation—Managing the Pain”, with Radu Iliescu, Director of Digital Solutions & Consulting at Branchspace.
T2RL Engage, London, September 2023.
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
2024-01-1701 minFuture PicksHow A.I. will impact the airline industrySome of us are very excited about it. Others fear that it will take over the world. Whether you like it or not, there’s a hype for the rise of AI, and it will definitely impact the airline industry.
In this video, our management team share their thoughts on the diverse aspects of AI, from dynamic digital experiences to real-time interaction personalization.
Join us on this exploration of AI's role in reshaping the future of airline operations and the customer experience.
#airlineindustry #customercentric #digitaltransformation
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.li...
2024-01-1108 minFuture PicksHow Triplake helps create customer centric experiences as part of the digital transformation journeyGetting personal — How Triplake helps to create truly customer-centric experiences as part of the digital transformation journey
Extract from an interview with Ursula Silling, CEO at Branchspace, and Michael Huynh, Founder and Managing Director at Branchspace
At World Aviation Festival, Lisbon, 2023
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
2023-12-0602 minFuture PicksHow Branchspace uses investment to help airlines to become true retailers fasterExtract from an interview with Michael Huynh, Founder and Managing Director at Branchspace and Ursula Silling, CEO at Branchspace at World Aviation Festival, Lisbon, 2023
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
2023-12-0103 minFuture PicksBranchspace Session at World Aviation FestivalStarting with a very entertaining scene of what it means to build a
customer-centric experience, our team presented at World Aviation
Festival our ways to get airlines to modern retailing.
#airlineindustry #customercentric #digitaltransformation
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
2023-10-2416 minFuture PicksThe Path to Modern Retailing – IATA Digital Innovation WebinarModern retailing is no longer an option for airlines; it has become a
necessity. However, the path to modern retailing varies depending on the
specific circumstances of each airline.
Get deep insight on the future of air travel in the retailing space and
the role that digital innovation plays with our management team.
#airlineindustry #customercentric #digitaltransformation
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
2023-10-191h 01Future PicksBranchspace at the heart of modern retailing in LondonWe’re in Oxford street, London. At the heart of modern retailing.
Join us for a conversation with Branchspace Management team: our CEO,
Ursula Silling, our CTO, David Turton, and our Director of Digital
Solutions and Consulting, Radu Iliescu.
They talk about how the transition to modern retailing will impact the
way we travel, and what it means for airlines and the expectations of
today’s traveller.
#airlineindustry #customercentric #modernretailing
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digi...
2023-09-2225 minFuture PicksBranchspace at the heart of modern retailing in LondonWe’re in Oxford street, London. At the heart of modern retailing.
Join us for a conversation with Branchspace Management team: our CEO,
Ursula Silling, our CTO, David Turton, and our Director of Digital
Solutions and Consulting, Radu Iliescu.
They talk about how the transition to modern retailing will impact the
way we travel, and what it means for airlines and the expectations of
today’s traveller.
#airlineindustry #customercentric #modernretailing
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digi...
2023-09-2025 minFuture PicksBranchspace at the heart of modern retailing in LondonWe’re in Oxford street, London. At the heart of modern retailing.
Join us for a conversation with Branchspace Management team: our CEO,
Ursula Silling, our CTO, David Turton, and our Director of Digital
Solutions and Consulting, Radu Iliescu.
They talk about how the transition to modern retailing will impact the
way we travel, and what it means for airlines and the expectations of
today’s traveller.
#airlineindustry #customercentric #modernretailing
Website & Social
Website: https://www.branchspace.com/
Email: reinventdigital@branchspace.com
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digi...
2023-09-1824 minFuture PicksA conversation with Patrick Murphy at Future Travel ExperiencePatrick Murphy brings over three decades of invaluable expertise in the airline industry, having held key leadership positions throughout his distinguished career. He served as the Chairman of the Board of Ryanair, where he spearheaded the airline's remarkable transformation from a traditional regional carrier into a renowned low-cost airline. Widely recognized for his instrumental role in creating a highly successful business model, Patrick Murphy laid the foundations for Ryanair to become a world-class airline.
Following his tenure at Ryanair, Patrick Murphy joined the International Air Transport Association (IATA) as the Director for Corporate Development and Director of Interline Tariffs...
2023-06-1615 minFuture PicksRevenue Management and Offer Creation with AI - Panel at FTEIn this video, we bring you an engaging panel discussion that took place at the Future Travel Experience in Dublin. Our esteemed panel of industry experts came together to discuss the fascinating intersection of Revenue Management and Offer Creation with AI.
#airlineindustry #customercentric #digitaltransformation
Moderator: Ursula Silling, CEO of Branchspace: https://www.linkedin.com/in/ursula-silling-do-things-differently/
Panel:
- Paul Carroll, Chief Revenue & Network Officer at AirAsia: https://www.linkedin.com/in/paulcarroll84/
- Simon C. Pitt, CCO at PNG Air: https://www.linkedin.com/in/simoncpitt/
- Alex Mans, Founder & CEO of FLYR Labs: https://www.linkedin.com/in...
2023-06-1441 minFuture PicksHow airlines and airports can change the travel industry together | Stefanie Harder & Ursula SillingThis interview promoted by World Aviation Festival brings together Ursula Silling, CEO of Branchspace, and Stefanie Harder, Director of Passenger Management at Hamburg Airport, to discuss the collaboration between airlines and airports and the role of technology in the travel industry.
Both Ursula and Stefanie envision an ideal travel experience. They both describe a scenario where the journey through the airport is seamless, convenient, and interconnected. Building upon this aspirational model, the conversation explores the necessity of collaboration between airlines and airports to transform this vision into reality. Drawing on their individual experiences within the industry, they al...
2023-05-1638 min
The Diggintravel PodcastInsights from 5 Years of Airline Digital ResearchToday, we have a special episode because we have reversed the roles. Typically it's Iztok who interviews airline and other digital experts, but today Iztok was the one being interviewed. Iztok was interviewed by Dario Martinho from Branchspace. As you probably know Branchspace is supporting this podcast and Diggintravel digital research.
Dario interviewed Iztok about the 2023 Yearbook and research, what were the main insights and learning from the 55 airlines Iztok surveyed. They also talked about evolution of Diggintravel research and more importantly evolution of airline ecommerce and digital optimization over the last couple of years, so from 2017 w...
2023-04-0331 minFuture PicksAirline Digital Optimization: implement an airline digitalization model that succeeds | Iztok FrankoIztok Franko is the founder of Diggintravel and host of the Diggintravel podcast. Recently, the company released their Airline Digital Optimization Yearbook so we asked Iztok to talk to us about what this means and why it is important for airlines to implement a digitalization model that succeeds.
Get your 2023 Airline Digital Optimization Yearbook now: https://diggintravel.com/ebooks/2023-airline-digital-optimization-yearbook#transform #digital #experimentation
Website & Social
Website: https://www.branchspace.com/
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
Future...
2023-03-3027 minFuture PicksOffer & Order Management: how to be ready for customer-centric airline distribution | Radu IliescuThe process of Offer & Order Management in airline distribution has evolved significantly over the last decades. In the past, airlines primarily relied on manual processes for managing offers and orders, which were often time-consuming and prone to errors. However, with the evolution of technology, airlines have been able to automate and streamline these processes, resulting in improved efficiency and accuracy.
Despite the many changes and innovations that have taken place over the years, many airlines still rely on legacy systems. That dependency prevents airlines from easily creating, managing, and tracking offers and orders in real time, making it...
2022-12-1940 minThe Diggintravel PodcastHow to Build a Modern Airline Digital ExperienceOur today's guest has amazing airline background and experience. Ursula Silling, CEO at Branchspace, was prior Chief Commercial Officer at Kenya Airways, Commercial Director at Air Malta and EVP Commercial at Brussels Airlines, and worked with many other airlines.
We talked to Ursula about challenges airlines face with digital transformation and about how to build modern airline digital experience and platforms.
You can find the full article with key key concepts, quotes, and other notes from this chat with Urusla here:
https://diggintravel.com/how-to-build-a-modern-airline-digital-experience/
2022-12-1355 min
Future PicksThe Moment of Truth for Digital Commerce, with Antonella Zirilli (Air Malta) at Aviation FestivalThe world of aviation gathered last week in Amsterdam for this year’s edition of the Aviation Festival and we had the opportunity to hear how Air Malta is taking this time as the moment of truth for digital commerce. Antonella Zirilli, Head of Digital Commerce and Distribution of Air Malta, Ursula Silling, CEO of Branchspace, and David Turton, CTO of Branchspace talked about it on the first day of the festival.
Learn more at https://www.branchspace.com/
2022-10-1413 minFuture PicksHow Air Malta is reinventing its digital experience - Part 2 - with Wayne GrixtiStarting something innovative in your company might be scary at first. You must have a clear plan in your mind and the right team to execute it. You need to prepare a pitch to convince your CEO and stakeholders as their absolute support is crucial to determine if this idea is going anywhere. Even so, you decide to go ahead, but you can’t have any physical meeting because the world is dealing with a new virus. At this time many of us would have thought that leaving things as they were is the best option to avoid any he...
2022-07-0816 min
Future PicksHow Air Malta is reinventing its digital experience - Part 1. With Antoine Vella and Stephen GauciLike so many travels in the history of the Mediterranean Sea, embarking on the digital journey can be quite a challenge for many companies, and if we add a pandemic in the process it might seem like an impossible mission. Well, that was not the case for Air Malta. The determination this team has shown to make this digital dream come true was an example of how companies should face the many challenges that come in the way.
We had the pleasure to meet two of the members of this airline, Antoine Vella, Head of Digital Commerce...
2022-06-2221 minFuture PicksBranchspace's CTO insight of digital eco-system delivery with Air Malta - with David Turton & Ursula SillingTaking airline and travel retail to the next level
David Turton, CTO at Branchspace, describes the Triplake delivery experience - during the pandemic - as a key part of the digital transformation strategy of Air Malta. He explains what Triplake is all about, how this becomes part of the digital transformation strategy, what the delivery really means, the optimisation journey which follows and how it helps to personalise offers and create new revenue streams truly.
Dave also explains how the platform gives control back to the organisation, allowing real-time intervention without intermediates, increasing speed to mar...
2022-01-2120 minFuture PicksHow the travel industry will change in the post-pandemic time - with Carl Michel, A-Rosa ChairmanUrsula Silling and Carl Michel talk about travel in the post-pandemic era, the impact of changing customer behaviour, digital and personalised experiences, more conscious travel decisions, sustainability and what it means different modes of travel and transport.
Some key thoughts and questions tackled include: The habit of repeat purchase is lost, as most aviation and travel stakeholders are not used to engaging their customers beyond the travel experience. Will people be ready to pay more for sourcing local food or more sustainable products? Will people feel guilty to fly and avoid medium and long-haul traffic more? How w...
2021-12-2612 minFuture PicksNew Customer Behaviour as an Opportunity to Increase Stickiness & Generate New Revenue Opportunities - with Radoslav Dutkovski & Ursula SillingIn this episode by Branchspace, Radoslav Dutkovski and Ursula Silling talk about the latest trends in customer behaviour and how this affects loyalty and retail strategies for aviation and travel. Trends from retailers and hospitality including Starbucks, Nike, McDonald's and Accor Hotels do influence customer expectations as much as does more environmental awareness.
Radek and Ursula also discuss organisational design and the importance of a holistic approach as some of the critical success factors. New approaches to loyalty and optional services. Customer loyalty is determined by their experience and the ability to travel their way.
2021-12-2615 minFuture PicksHow to keep up innovation and the future of the airline industry - with Martin Gauss, Air Baltic CEOUrsula Silling, CEO at Branchspace, asks Martin Gauss, CEO at Air Baltic, about his recipe for success.
The conversation covers topics such as how Air Baltic manages to keep innovation going, why can Air Baltic claim to be the greenest airline, how did Martin manage to convince staff to become a Covid Free company, other innovations as well as Martin as a person and his perspective on the future of the aviation industry. Martin has been CEO at Air Baltic for more than 10 years. He plans for an IPO for Air Baltic post pandemic.
Innovation is...
2020-12-2009 minFuture PicksHow Airlines Can Implement Real-time Dynamic Content - with David Turton and Mark OteroBranchspace: branchspace.com
Social LinkedIn | Twitter | Facebook | Instagram | YouTube
2019-11-1109 min
Future PicksWhy Airlines Should Be More Data-Driven - with David Turton and Radu IliescuDavid Turton, Branchspace's CTO, and Radu Iliescu, Director of Consulting Services discuss why airlines should be more data-driven.
Website: branchspace.com
2019-06-2807 min