Shows
Happy to Help | A Customer Support PodcastLive Demos, Orientations, and Reducing Support Tickets Through Customer EducationText the show!In this episode of Happy to Help, Priscilla Brooke is joined by Buzzsprout teammate Cara Pacetti to explore the strategy behind Buzzsprout Orientations. These orientations are a live onboarding experience designed to empower new podcasters with confidence, clarity, and connection!We're breaking down:The difference between demos and orientationsHow proactive education reduces support volumeLessons learned from months of live customer sessionsThe power of human connection in digital onboardingTips for launching your own educational initiative (without burning out your team!)If you’re a Customer Support Specialist, CX leader, or anyone th...2025-08-1248 min
Buzzcast6 New Ways To Earn Money With Buzzsprout SubscriptionsSend us a textBuzzsprout just rolled out a major update to its subscription features! We're talking about the six Buzzsprout Support & Subscriptions options now available. These include premium episodes, ad-free content, back catalog access, early access, subscriber-only podcasts, and listener support. We share tips on engaging supporters without adding more work to your production schedule and cover the new Apple Podcasts integration that allows you to manage both platforms from inside your Buzzsprout dashboard.Mentioned in this episode:Apple Podcasts for Creators new artwork pageSpotify’s public play count fea...2025-05-231h 19
Buzzsprout WeeklyCustom Podcast Websites That Fit Your WorkflowSend a question for 'Ask Megan'Hey, Podcasters! Your podcast deserves a great home! With Buzzsprout’s custom podcast websites, you can easily create a site that looks great and reflects your show’s personality right from your Buzzsprout account. Learn & Grow:Is Starting a Podcast Still Worth It in 2025?Podcast Bloopers - Join the discussion on Reddit! Buzzsprout Live: Magic Mastering - Join us on April 17th at 2:00 PM EST on the Buzzsprout YouTube ChannelAsk Megan: "Is there a way for our Buzzsprout listeners to leave comme...2025-04-0803 minHappy to Help | A Customer Support PodcastCommunicating Effectively with Developers and Tech SupportText the show!We're diving into the complex dynamics between customer support teams and developers. Buzzsprout Co-Founder, Tom Rossi, joins us to explain how strong communication between these groups significantly impacts product quality and customer experience.In this episode, you’ll learn how strong communication between customer support and product development fosters better teamwork, ensuring support teams stay informed and confident when changes roll out. Discover strategies for improving collaboration, from setting clear expectations and sharing positive feedback to involving support in feature planning and aligning release schedules.We want to hear from yo...2025-03-111h 04Buzzsprout WeeklyTop 5 Motivations to Keep PodcastingSend a question for 'Ask Megan'Hey, Podcasters! Podcasting takes time, effort, and commitment—so what motivates podcasters to keep creating? We asked, and the answers were clear.The biggest motivations boil down to five themes: personal growth, listener impact, creativity, community, and purpose. In this episode of Buzzcast, we break down the top five ways podcasters stay inspired and share insights from the Buzzsprout community!Industry InsightsPat Flynn video: How to Start a Podcast in 2025Join us for a Buzzsprout OrientationAsk Megan"Hi, Megan...2025-03-1102 minBuzzsprout WeeklyEssential Features to Elevate Your PodcastSend a question for 'Ask Megan'Hey Podcasters! Throughout 2024 Buzzsprout introduced several new features to help you create a better show, stay organized, and connect with your audience more effectively.Here’s a quick look at what’s new and how it can support your podcast:Mobile Apps for iOS and AndroidRedesigned Podcast WebsitesFan Mail FeatureCustom Mid-Roll PlacementsHome Screen WidgetsThese features are all about helping you focus on what matters most: creating great content! In this episode of Buzzcast, the team breaks down all of these features and how they use t...2025-01-1403 minBuzzsprout WeeklyShare Your Podcast on Instagram StoriesSend a question for 'Ask Megan'Hey Podcasters! Promoting your podcast on social media can feel repetitive, especially when posts start blending together. But with the Buzzsprout app, you can now share podcast episodes directly to Instagram Stories, making it easier to keep your audience engaged!Download Buzzsprout for iOS and start sharing your episodes to Instagram Stories today!Get ConnectedJoin Buzzsprout at Podfest 2025Join us for a Buzzsprout OrientationAsk Megan"Hey, I am switching to editing my podcast in Audacity. Can you...2025-01-0702 minBuzzcastBuzzsprout's New Home Screen WidgetsSend us a textWe're giving you the gift of flair and function with Buzzsprout's newest feature: Home Screen Widgets! Use the Home Screen Widgets to track your progress, personalize your phone, and be inspired to keep podcasting.Available now on iOS and Android.We also delve into the complexities of podcasting burnout and how to rediscover the joy in creating. We discuss the pressures of competition in the podcasting realm and explore strategies to maintain passion and enthusiasm in your work while celebrating personal milestones rather than focusing solely on statistics.2024-12-2059 minBuzzcastInsights from Buzzsprout's 2024 BacktracksSend us a textTom Rossi joins us to unpack Buzzsprout's fascinating podcast statistics for 2024. Learn how metrics like minutes produced and episodes created showcase the dedication behind every podcast and how Buzzsprout’s Global Stats page can offer a reality check on your podcast's reach, often revealing that you're doing better than you think!Be sure to send in your response to last episode's sound-off! We want you to listen to an older episode of your podcast and tell us one thing you think could be improved.Contact Buzzcast Se...2024-12-1311 minBuzzsprout WeeklyGet Early Access to Buzzsprout BacktrackSend a question for 'Ask Megan'Hey Podcasters! 2024 was a big year for your podcast—and now it’s time to see just how far you’ve come! Download the Buzzsprout app today to get early access to your Backtracks—dropping soon! Get ready to celebrate all you did in 2024!Download Android AppDownload iPhone AppGet ConnectedJoin Buzzsprout at Podfest 2025Jax Podathon 2024Share Your PodGoalsAsk Megan"Hey, I saw your email last week about Fan Mail. I'm not sure if it is...2024-12-1003 minHappy to Help | A Customer Support PodcastCrisis Management Tips for Customer Success TeamsText the show!In this episode, special guest Megan Nelson joins us to dive into customer support during a crisis! Whether it’s a sudden server outage or an unexpected system issue, handling customer needs under pressure is a challenge every support team faces. Join us as we share real-life lessons from Buzzsprout’s 2021 DDoS attack, where our team went into overdrive to keep customers informed and reassured. We’ll cover essential strategies for crisis management, including how to communicate effectively with customers, coordinate with internal teams, and stay resilient as a support team.Tune...2024-11-1252 minBuzzcastSay Hello To The New Buzzsprout Home Dashboard!Send us a textWe’re thrilled to introduce the brand-new Buzzsprout Home Dashboard! After 15 years of landing on the familiar Episodes screen, it’s time for a big upgrade. We’ll dive into how our native apps inspired this new experience and what the Home Dashboard brings to the table for all Buzzsprout users. From instant access to recent episodes and new pacing charts to curated resources to help you grow as a podcaster, this dashboard is designed to make daily podcasting easier. Share your thoughts on these updates through the fan mail link!2024-11-0113 minHappy to Help | A Customer Support PodcastCustomer Support Strategies for a Stress-Free Holiday SeasonText the show!As the holiday season approaches, we are sharing practical tips on how to ensure customers receive timely assistance while giving your support team the chance to rest and celebrate!From flexible scheduling to balancing half-day shifts and planning early, we discuss Buzzsprout’s approach to managing customer support over the holidays and how you can apply similar strategies to your team. We hope these insights help you navigate holiday coverage without sacrificing your team’s well-being or customer satisfaction!We want to hear from you! Share your support stori...2024-10-2948 minBuzzcastJoin the Buzzsprout Meetup in Music City!Send us a textWe're gearing up for the Buzzsprout meetup in Nashville! Our team can't wait to connect with fellow podcasters over tacos, drinks, and some cool swag at the Virgin Hotels Nashville on October 24th from 6:30 to 8:30. Don't forget to RSVP! Contact Buzzcast Send us a text message Tweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPods Thanks for listening and Keep Podcasting!2024-10-1808 minBuzzcastBuzzsprout's New Custom Mid-Roll PlacementsSend us a textWe're diving into Buzzsprout's latest feature: custom mid-roll placements! This update gives podcasters more flexibility and control over where ads and dynamic content are inserted into their episodes. Then, we discuss the growing trend of political podcasting and how major figures like Kamala Harris on Call Her Daddy and Donald Trump on This Past Weekend w/Theo Von are leveraging this platform to engage with a younger, broader audience, akin to modern-day fireside chats. Also in this episode, we cover a surprising new AI tool called Golpo that generates e...2024-10-1157 minBuzzcastBuzzsprout Braces for Hurricane MiltonSend us a textAs the Buzzsprout team prepares for Hurricane Milton, we decided to drop this conversation from the upcoming episode of Buzzcast before the hurricane makes landfall. Support the showContact Buzzcast Send us a Text Message Tweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPods Send a "boostagram" through Fountain or Castamatic Email us at support@buzzsprout.com Thanks for listening & keep podcasting!2024-10-0807 minBuzzsprout WeeklyPodcast Websites That Showcase Your BrandSend a question for 'Ask Megan'Hey Podcasters! This week, we're talking about Buzzsprout's podcast website customizer that helps you design a site that perfectly reflects your show's unique style and brand. In this episode, we break down how to use the website customizer to create a polished, professional website directly from your Buzzsprout account!!Industry InsightsPodMatch Launches AI Match AlignmentRØDE Announces RØDECaster VideoGet ConnectedMeet Buzzsprout in Nashville Ask Megan:"Hey! I am new to Buzz...2024-10-0103 minHappy to Help | A Customer Support PodcastHow to Write Remarkable Emails for Customer SupportText the show!We're doing a deep dive into the essential skills of writing remarkable customer support emails! Kate Chupp from the Buzzsprout Podcaster Success team joins us to discuss the balance between technical and creative writing, how empathy can be effectively conveyed through written communication, and offer practical, actionable strategies for sharpening your writing skills. If you haven't already listened to them, we recommend going back and listening to our episodes about aligning support goals and tone with your company values:Establishing Communication Goals for Your Support TeamThe Right Tone for Remarkable Support2024-10-0144 minBuzzcastIntroducing Buzzsprout's Redesigned Podcast WebsitesSend us a textWe're diving into the latest announcement from Buzzsprout: redesigned podcast websites! The new podcast websites have several improvements to make your podcast website more engaging and user friendly, like episode search, a contributor page, a podroll page, highlighted Fan Mail messages, and more!See the redesign and all the new features on these podcast websites:BuzzcastHappy to HelpDreamful Bedtime StoriesPodnews Weekly ReviewAlso in this episode, Alban shares his experiment with Pocket Casts, a move that transformed his podcast-listening habits. We compare features like customizability and search functions across...2024-09-131h 02BuzzcastLock Screen Widgets That Keep You Podcasting!Send us a textWith Buzzsprout's new iOS lock screen widgets, you don't need to refresh your app constantly to keep track of podcast stats. In this episode, you'll gain insights into the variety of widget options available—from instant access to the Buzzsprout app to real-time updates on daily and weekly download stats, and even your progress toward achievement milestones. Lock screen widgets are only available for Buzzsprout for iOS. Get Buzzsprout app for Android!Contact Buzzcast Send us a text message Tweet us...2024-09-0610 minHappy to Help | A Customer Support PodcastCustomer Support Scheduling: How to Balance Inbox Coverage & Deep-Work TimeText the show!Balancing real-time customer support with deeper, project-based work can feel like an impossible scheduling puzzle, but it doesn’t have to be.In this episode, we break down practical, real-world strategies for optimizing your customer support workflows and scheduling process. We explore how customer support teams can streamline inbox coverage using tools like employee scheduling software and online scheduling tools, allowing team members to self-schedule time for outbox projects and deep work.You’ll hear how Buzzsprout’s support team uses internal calendars and transparent expectations to improve response times, enhanc...2024-08-2047 minBuzzsprout WeeklyUnlock New Listeners with AISend a question for 'Ask Megan'Hey Podcasters! Amazon Music's new AI tool, Topics, is making it easier for all podcasts to get discovered.In the latest episode of Buzzcast, the team takes a look at Topics and what this means for the podcasting industry. Get ConnectedJoin Buzzsprout at Podcast MovementAsk Megan "Hey Megan! If people listen to an episode directly from Buzzsprout is that counted in our download totals?"Yes, if someone listens to your episode directly on your Buzzsprout w...2024-08-2002 minHappy to Help | A Customer Support PodcastHow to Add After-Hours Customer Support for Small TeamsText the show!Should your small business stick to regular business hours or add after-hours support without burning out your team? In this episode, Priscilla chats with support specialist Cara Pacetti about how Buzzsprout’s in-house help desk tested weekend and evening coverage without turning into a 24/7 call center or hiring a pricey after-hours call answering service.You’ll hear how we:Checked time zones, call volume, and support requests to confirm customers actually needed help outside normal business hours.Ran trial-and-error schedules (split shifts, real-time notifications, limited on-call windows) to st...2024-07-0948 minBuzzcast15 Years Of Buzzsprout: The Story Behind The RebrandSend us a textIn this extra special episode of Buzzcast, we share the heartfelt journey behind Buzzsprout's exciting rebrand! View the discussion thread on Twitter/X!Be sure to read 15 Years of Buzzsprout, where Kevin reflects on Buzzsprout's humble beginnings and a bright outlook for the future. Kevin and Alban detail their collaboration with the branding experts at Goal to create a design that honors Buzzsprout's roots while signaling growth and innovation. This rebrand is more than just a new logo; it's a commitment to remain a supportive force in...2024-07-051h 03Buzzsprout WeeklyThe Buzzsprout Rebrand: Keep PodcastingSend a question for 'Ask Megan'Hey Podcasters! Today we're talking about a new look for Buzzsprout that captures our mission of helping creators to keep podcasting! Industry InsightsListen to The Proffitt Podcast to hear how to get podcast sponsorships, regardless of your audience size!Riverside has announced a new conversation studio with loads of new and improved features.Ask Megan"How do I know if my podcast has a good listener retention rate?"We do not track the minutes or duration of a...2024-07-0203 minHappy to Help | A Customer Support PodcastStrategies for Working With Angry CustomersText the show!Megan Nelson from the Buzzsprout Podcaster Success Team joins us to discuss the art of working with angry customers without losing your cool. In this episode, we give you actionable strategies that will not only help you handle tough situations with grace, but also elevate your customer support experience to new heights!Learn how to maintain calm, set boundaries, and resolve issues with empathy and professionalism!We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn...2024-06-2546 minBuzzsprout WeeklyIntroducing Buzzsprout for AndroidSend a question for 'Ask Megan'Hey Podcasters! Today we're launching Buzzsprout for Android! Episode of the WeekCheck out last week's episode of Buzzcast to hear all about creative ways to share your podcast and tips for efficient podcast listening. Ask Megan"Are you able to give any meeting provider recommendations other than Zoom?"There are some great options for recording long distances with multiple co-hosts! We personally like Squadcast and Riverside. For more recommendations, check out our resource, How to Re...2024-06-2502 minBuzzcastIntroducing Buzzsprout Weekly: Your Podcast News, Now in Audio!Send us a textAlban and Kevin are back from the Podcast Movement Meetup in Orlando with some fun ideas to share your podcast with others at your next meetup or conference! We're also unveiling Buzzsprout's newest podcast, Buzzsprout Weekly, along with an update for our Android users. Then we are diving into efficiency in both podcast listening speed and bandwidth, leading to a shocking confession from Kevin about his content consumption habits.Links mentioned in this episode Buzzsprout WeeklyAlban's Podcast Listening Speed TweetBuzzsprout For Android WaitlistTom's Bandwidth Efficiency TweetPodtastic Audio, E...2024-06-211h 09Buzzsprout WeeklyIntroducing Buzzsprout WeeklySend a question for 'Ask Megan'Hey Podcasters! Today, we're launching Buzzsprout Weekly, a podcast that brings our weekly newsletter to life! Here are the stories from today's newsletterAdd Chapters on Spotify without Extra WorkBuzzsprout Co-Founder, Kevin Finn, on last week's episode of Happy to HelpAsk Megan"How can I respond to Fan Mail directly?"We recommend responding through your podcast! Some podcasters do shoutouts in their episodes or even create a Fan Mail section of the episode dedicated to responding. Check...2024-06-1803 minHappy to Help | A Customer Support PodcastThe Evolution of Buzzsprout SupportText the show!In this episode of "Happy to Help", we have Buzzsprout co-founder, Kevin Finn, on to walk us through the evolution of Buzzsprout support. From the humble beginnings of a shared Gmail inbox where customer feedback directly impacted the platform's future, to the present-day well-oiled machine of a dedicated team, this episode uncovers what happened behind the scenes. As we discuss the early challenges, Kevin highlights the fine balance between nurturing a startup and the burgeoning demands of customer care. Through the years, Buzzsprout support has transformed into a Podcaster Success...2024-06-1151 minBuzzsprout WeeklyLevel Up Your Audio With Magic MasteringSend a question for 'Ask Megan'This week, we're digging into a Buzzsprout feature that improves audio quality in minutes — Magic Mastering! Watch this YouTube video to see how to get started. Industry Insights:Descript to Launch New Editing Features TodayHow to Use Riverside and Buzzsprout to Start Your ShowMeet up with Podcast MovementCheck out Buzzsprout's new Reddit pageAsk Megan:This week, we heard from Gianna about changing the name of your podcast: "Hey Megan! If I wanted to change the name of my podcast, would I los...2024-06-0303 minHappy to Help | A Customer Support PodcastTips for Hiring a Stellar Customer Support TeamText the show!Ever wondered what secret sauce goes into crafting an exceptional customer support team? Buzzsprout Co-Founder, Marshall Brown, joins us to peel back the curtain on the traits and talents that make or break the art of support. We're sharing our hiring playbook at Buzzsprout, revealing creative interview techniques, and the importance of soft skills like patience, empathy, and effective communication. We'll share insights and stories that might have you rethinking the way you approach hiring, training, and nurturing your customer support staff!To cap it off, we tackle a listener's t...2024-05-2858 minHappy to Help | A Customer Support PodcastSetting Brand-Aligned Support Tone That Turns Customers into FansText the show!In this episode of Happy to Help, we explore how your brand’s tone of voice can shape the customer experience and strengthen customer relationships. Whether you’re replying in a help desk ticket, drafting a social reply, or building an automation, tone is everything.Priscilla and Jordan walk through real-world examples and behind-the-scenes strategies from the Buzzsprout customer support team, breaking down how to define a consistent tone of voice across communication channels, especially in written formats where actual words, punctuation, and even emojis matter.You’ll learn when to use...2024-05-1442 minBuzzcastBuzzsprout Ads Improvements + Answering Tons Of Fan Mail!Send us a textThis episode, we are revealing how we've made Buzzsprout Ads even better with a way for advertisers to have more control over what podcasts run their ads! Plus, we've rolled out Fan Mail for all Buzzsprout podcasters and are taking the time to answer questions about the new feature. Then, we toss around the idea of a Buzzsprout meetup in a town near you!View the discussion thread on Twitter/X!Sound-Off Question: Should we come to your town for a Buzzsprout meetup? ...2024-05-1052 min